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User-centric open webservice
platformsA possible reference model
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Business Model Transformation
User Driven Innovation
Internet of services
WIKIS
Blogs
Tagging
Instant Messaging
Google Mapping services
Google searches
Mashups
RssYouTube
SkypeFlickr
Amazon
eBay
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User-Centric User-Driven Open Innovation
Internet of Things
Web 2.0Internet of Services
Internet of services
WIKISBlogs
Tagging
Instant Messaging
Google Mapping services
Google searches
Mashups
RssYouTube
SkypeFlickr
Amazon
eBay
Open Innovation
Business Model Transformation
User Driven Innovation
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Platform as a Service (PaaS)
Software as a Service (SaaS)
Infrastructure as a Service (IaaS)
Fulfillment Web Service
Relational Database Service
Elastic Load
Balancing
Import/Export
Simple Notification
Service
Simple Queue Service
Virtual Private Cloud
CloudFront
Elastic Compute Cloud
SimpleDB
Elastic Block Store
CloudWatch
Flexible Payments Service
Simple Storage Service
Auto Scaling Elastic
Map Reduce
DevPay Alexa Top sites
Alexa web TRaffic
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Life events
1. BIRTH
14. DEATH
2. EDUCATION
4. BUYING A CAR
8. GETTING DIVORCE
6. GETTING MARRIED
7. STARTING A BUSINESS
12. TRAVELLING ABROAD
10. MOVING
11. LOST MY WALLET
13. RETIREMENT
3. FINDING A JOB 5. BUYING A HOME
9. GOING TO THE HOSPITAL
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Basic Citizen Public Services Life events
Income taxes: declaration, notification of assessment
Having a baby, finding a job, buying a car, buying a house, getting married, getting divorce, retirement
Job search services by labour offices Finding a job
Social security benefits Having a baby, finding a job
Personal documents: passport and driver’s license
Travelling abroad , Buying a car
Car registration (new, used, imported cars)
Buying a car
Application for building permission Buying a house
Declaration to the police (e.g. in case of theft)
Lost my wallet
Public libraries (availability of catalogues, search tools)
Education
Certificates (birth and marriage): request and delivery
Having a baby, getting married, getting divorce,
Enrolment in higher education/university Education
Announcement of moving (change of address)
Moving
Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals
Going to the hospital
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Life events
1. HAVING A BABY
14. DEATH
2. EDUCATION
4. BUYING A CAR
8. GETTING DIVORCE
6. GETTING MARRIED
7. STARTING A BUSINESS
12. TRAVELLING ABROAD
10. MOVING
11. LOST MY WALLET
13. RETIREMENT
3. FINDING A JOB
5. BUYING A HOME
9. GOING TO THE HOSPITAL
Basic Citizen Public Services Life events
Income taxes: declaration, notification of assessment Having a baby, finding a job, buying a car, buying a house, getting married, getting divorce, retirement
Job search services by labour offices Finding a job
Social security benefits Having a baby, finding a job
Personal documents: passport and driver’s license Travelling abroad , Buying a car
Car registration (new, used, imported cars) Buying a car
Application for building permission Buying a house
Declaration to the police (e.g. in case of theft) Lost my wallet
Public libraries (availability of catalogues, search tools)
Education
Certificates (birth and marriage): request and delivery
Having a baby, getting married, getting divorce,
Enrolment in higher education/university Education
Announcement of moving (change of address) Moving
Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals
Going to the hospital
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Footer age
Data size
Real world
Virtual world
eID
Pieces of DataContext
Information/Digital shadow/
eID
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HOSPITALOBTAIN HOSPITAL
BITRH CERTIFICATE
REGISTER BABY IN THE REGISTER OFFICE
REGISTER OFFICE
REGISTER BABY IN THE SOCIAL SECURITY
SYSTEMSOCIAL
SECURITY
APPLY FOR BENEFITS TAX AGENCY
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Social security number
birth certificate
HOSPITALOBTAIN HOSPITAL
BITRH CERTIFICATE
REGISTER BABY IN THE REGISTER OFFICE
REGISTER OFFICE
REGISTER BABY IN THE SOCIAL SECURITY
SYSTEMSOCIAL
SECURITY
APPLY FOR BENEFITS TAX AGENCY
Benefits
Hospital record
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HOSPITAL
OBTAIN HOSPITAL BITRH CERTIFICATE
REGISTER BABY IN THE REGISTER OFFICE
REGISTER OFFICE
REGISTER BABY IN THE SOCIAL SECURITY
SYSTEM
SOCIAL SECURITY
APPLY FOR BENEFITS
TAX AGENCY
<<uses>>
<<uses>>
<<uses>>
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HOSPITAL
REGISTER OFFICE
SOCIAL SECURITY
TAX AGENCY
Benefits
Social security number
birth certificate
Hospital record
Electronic Identity
Electronic Identity Management
Authentication
Authorization
PERSONAL DATA
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User process
Services
Services Components
having a baby
OBTAIN HOSPITAL BITRH CERTIFICATE
REGISTER BABY IN THE REGISTER OFFICE
REGISTER BABY IN THE SOCIAL SECURITY
SYSTEMAPPLY FOR BENEFITS
Electronic identity
Personal data Privacy Manager
Trust
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User process
Services
Services Components
having a baby
OBTAIN HOSPITAL BITRH CERTIFICATE
REGISTER BABY IN THE REGISTER OFFICE
REGISTER BABY IN THE SOCIAL SECURITY
SYSTEMAPPLY FOR BENEFITS
Electronic identity
Personal data Privacy Manager
Trust
Online Help Personalization
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HOSPITAL
REGISTER OFFICE
SOCIAL SECURITY
TAX AGENCY
Benefits
Social security number
birth certificate
Hospital record
Electronic Identity
Electronic Identity Management
Authentication
Authorization
Personal Data
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Electronic Identity
Electronic Identity ManagementAuthentication
Personal Data
Electronic Identity
?Tax agency
Authorization
casino
Electronic Identity
Casino?
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User process
Services
Services Components
Going to school
look for a school
Apply for a school place
Look for opinions
Ask for financial help
Electronic Identity
Personal data
Pay
Context Information
Privacy Manager
Social Collaboration
Tools
Payment system
Electronic Invoicing
Electronic Signatures
DigitalTrust
Online Help Personalization
Searches
Tagging Spatial
Information
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Educational data
Medical data
Financialdata
Personal data
Basic Personal data
…
Context Information
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Patient
Shares hi/her medical data
Makes a diagnostic
Doctor
Asks for a specialist opinion
Fills patient’s medical record
Calls for medical attention
Receives telemonitoring
services
Medical professional
Makes research on medical data
Insurance Company
Reimburses money
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User process
Services
Services Components
Patient Goes to hospital
Shares his/her medical data
calls for medical attention
Receives telemonitoring
services
Makes a diagnostic
Asks for a specialist opinion
Doctor treats patient
Fills patient’s medical record
Medical professional researches
Insurance reimburses money
Multichannel
Alerts and scheduling
Multilingualism
Mobility
Electronic Identity
Personal data
Context Information
Privacy Manager
Social Collaboration
Tools
Payment system
Electronic Invoicing
Electronic Signatures
DigitalTrust
Online Help Personalization
Searches
Tagging
Spatial Information
Notifications
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Electronic Identity
Electronic Identity Management
Authentication
User Interests
TimeSocial
EnvironmentLocalization
Context InformationPersonal Data
Basic Personal data
Educational data
Medical data
Financialdata
Authorization
Privacy Management
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Electronic Identity
Electronic Identity Management
Authentication
User Interests
TimeSocial
EnvironmentLocalization
Context InformationPersonal Data
Basic Personal data
Educational data
Medical data
Financialdata
Authorization
Privacy Management MEDICAL DATA•Name, birth date, residence and emergency contact
•Sex, Blood type
•Date of last physical examination
•Dates and results of tests and screenings
•Major illnesses and surgeries, with dates
•medication, dosages and duration of prescription
•Any allergies * Any chronic diseases
•Any history of illnesses in the family
•…
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Payment
Privacy Management
Electronic Identity
Electronic Identity Management
Authentication
Authorization
Web 2.0 Tools
User InterestsTime
Social EnvironmentLocalization
Context InformationPersonal Data
Basic Personal data
Educational data
Medical data
Financialdata
MEDICAL DATA•Name, birth date, residence and emergency contact
•Sex, Blood type
•Date of last physical examination
•Dates and results of tests and screenings
•Major illnesses and surgeries, with dates
•medication, dosages and duration of prescription
•Any allergies * Any chronic diseases
•Any history of illnesses in the family
•…
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smes Public services
European Policies Electronic Signatures
Electronic Invoicing System
companies
Send electronic invoice
Receive electronic invoice
e-invoicesSend/
Receive
e-invoicesStorage
e-invoicesSearches
e-invoicesCheck validity
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Data
Add encrypted hash and public certificate
011101000101 Encrypt with private key
011101000101 Data
Hash function
011101000101
Private Key
Public Key
Public Key
Electronic Signed Data
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Something you know, e.g. a password,
Something you are, e.g. biometric evidence
Something you have, e.g. a token, smart card
Cryptographic, e.g. pair of public and private keys, certificates
Unsecure and cheap
Secure but very expensive
Secure but expensive
Secure and not very expensive
Basic methods of performing authentication
Combination of the above (Two-Factor Authentication )
something you know and something you have
e.g. certificate on a smart card
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Private Services
E Government services
USERID AND
PASSWORD
Bank services
CERTIFICATES SECURE DEVICESONE TIME
PASSWORDBIOMETRICS
DEVICES
SECURITY TOKEN SERVICE
tokenAUTHENTICATION AS A SERVICE
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Search information
File applications
Gather documents
Packaging
Banks, credit cards companies, service providers
Purchase international Insurances
Notify
Plug and unplug services
Travel to new destination
Search regulations and laws
Way of living information
<<extends>>
<<extends>>
Obtain medical Records copy
Hire Removal firm
<<uses>>
Look for a place to stay
<<extends>>
School, employers, family and fiends
<<extends>>
Redirect mail
<<uses>>
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Address Changer
Family
Friends
Employer
School
Doctor
Dentist
Bank
Electoral Register
Building Society
Credit Card Companies
Store Card Companies
Insurance Companies
Post Office
Gas Company
Water Company
Electricity Company
Telecom Company
Mobile Phone Company
Satellite/Cable Company
Insurance Office Council Tax Office
Driver Vehicle Licencing Agency
Vehicle Registration Certificate Motoring Organisations
Opticians
Publications
Subscriptions (Magazines, Charities etc)
Social security
Sports & Social Clubs
Professional Organisations
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Tax status
Birthday
Income
NameAddress
Phone Number
Medical Records
Localization
Likes and Dislikes
Interests
School grades
Identity
Context informationIdentity’s View
Identity’s View
Identity’s View
Hospital School
Tax administration
Time
anonymous
Book store
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Electronic Identity
Electronic Identity Management
Authentication
…Time Localization
Context InformationPersonal Data
Basic Personal data
Educational data
Medical data
…
Privacy Management
Document Store
Birth certificate
Marriage certificate
Resident certificate
…
Information Exchange
Authorization
•Data•Documents
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Services Components
Multichannel
Alerts and scheduling
Multilingualism
Mobility
Electronic Identity
Personal data
Context Information
Privacy Manager
Social Collaboration
Tools
Payment system
Electronic Invoicing
Electronic Signatures
DigitalTrust
Online Help Personalization
Searches
Tagging
Spatial Information
Notifications
Document Store
Information Exchange
Address Manager
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Action Space for Living Labs
User Involvement
EnthusiastsEarly Adopters
(Visionaries)
Mainstream Users
Public & Private research funding Seed Money
Venture Capital
Industry
BanksPre-Commercial Gap*
Chasm**
* MacDonald and Associates, 2004 ** Geoffrey A Moore: Crossing the Chasm, 1999
Fundamental Research
Applied Research
DemonstrationPiloting
Service & Product
DevelopmentMarket
Living Labs:
User-driven open innovation involving all relevant players
of the value network
Business-Citizens-Government Partnerships
Early Majority(Pragmatics)
Action space for Living Labs along the technology adaption cycle
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entity
service
uses
Entity ServiceService-Service
Entity-Service
service
Entity Entity
offers
request
response
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e-Identity Tagging Semantics Privacy Manager
Personal data Personalization Multichannel Digital Trust
Context information Electronic payment Multilingualism Notification
Electronic invoice E-accessibility
Electronic signatures On line help
Document Store Service and Information
Exchange Service
Searches
Address Manager
Geolocation
Notification
Alerts and scheduling
Mobility
Social Tools
Privacy Manager
Entity ServiceService-Service
Entity-Service
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Services Component
Multichannel
Alerts and scheduling
Multilingualism
Mobility
Electronic Identity
Personal data
Context Information
Privacy Manager
Social Collaboration
Tools
Payment system
Electronic Invoicing Electronic
Signatures
DigitalTrust
Online Help
Personalization
Searches
Tagging
Spatial Information
Notifications
Document Store
Information Exchange
Address Manager
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Internet of pages Internet of Things
Open Platforms
Internet of services
INNOVATION – A NON-STRUCTURED PROCESS
FROM END PRODUCT CAN NOT BEEN SEEN
THE COOKING PROCESS IN DETAILS:
BUT IT REQUIRES RIGHT INGREDIENTS,
ENERGY AND COOKING
LOCAL FLAVORING
People users
IdeasEnterprises
Openness in the
process
Local/Regional flavor
Leaders
The cooking pot (Living Labs)
THE FIRE:
Public – Private – Civic partnership
Creative commons
OPEN INNOVATION (METHOD)
OPEN INNOVATION (METHOD)
SCALABILITY
eSERVICES PLATFORM
SOCIETAL MODELS
BUSINESS MODELS
COMMUNITY (PEOPLE)
LIVING LABS
(ENVIRONMENT)
FUNCTIONALITIES
SECTORAL SETTINGS
PLURALISM
LINKING TO OTHER SITES