Corporate Strategic Plan 2014-2017 - daventrydc.gov.uk
Transcript of Corporate Strategic Plan 2014-2017 - daventrydc.gov.uk
Response
Percent
Response
Count
25.7% 26
46.5% 47
20.8% 21
5.0% 5
2.0% 2
101
12skipped question
Do you agree with the draft Vision?
Disagree
Strongly Agree
answered question
Corporate Strategic Plan 2014-2017
Neither Agree nor Disagree
Answer Options
Strongly Disagree
Agree
25.7%
46.5%
20.8%
5.0%
2.0%
Do you agree with the draft Vision?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
19
19
94
Response Text
what - why not try - continue to develop a better district
I do not have any particular problems with the strategy, and look forward to receiving a
Not a great believer in 'visions'. Usually just a pointless form of words to disguise the
What does the 'vision' mean in practice?
Things have moved on/changed since the Vision was created.
It's a stupid question - of course everyone wants to devrlio an even better Dustrict. I"d
An "even better district" is a rather broad statement.
Better is a subjective word (bigger or smaller, richer or poorer, quieter or louder?)
cant comment on something we have no access to
It has no more meaning than the current "develop a better district" unless there is a
could not locate it to read it
Not need for the word 'even'. Too none specific and does not read well.
Although I did prefer the wording as it was without the word 'even'.
HAVE NOT SEEN THE DRAFT VISION WHERE IS IT?
I have not been able to get a copy of the draft vision
Every one wants "a better District" but what does it mean? Is it "Better to have a lot of
What does 'even better' mean? What measurable/tangible things can be described as
Not at a cost of some of the areas historic buildings.
Even better.... Than what? What measures will asses the success or otherwise of
Corporate Strategic Plan 2014-2017
If you do not agree with the draft Vision, can you tell us why not?
Answer Options
answered question
skipped question
Strongly Agree AgreeNeither Agree
nor DisagreeDisagree
Strongly
Disagree
Response
Count
43 27 7 2 2 81
49 19 6 4 2 80
41 29 6 1 3 80
45 20 11 2 2 80
41 26 8 2 3 80
32 34 8 3 3 80
81
32skipped question
Answer Options
Demonstrate good leadership, respect and effective
Communicate honestly and openly with customers and
answered question
Do you agree with the draft Values?
Achieve positive outcomes for the community through
Place the customer at the heart of everything we do
Promote and value diversity of our district.
Corporate Strategic Plan 2014-2017
Strive for continuous improvement and excellence in all
0
10
20
30
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50
60
70
80
90
Place the customer at the
heart of everything we do
Communicate honestly
and openly with
customers and colleagues
at all times
Strive for continuous
improvement and
excellence in all we do
Achieve positive
outcomes for the
community through
delivery of high quality
services and community
empowerment
Demonstrate good
leadership, respect and
effective team working
Promote and value
diversity of our district.
Do you agree with the draft Values?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
19
19
94
Response Textdiversity - what kind of??
This is all so pious, how can one disagree? But one customers needs/ expectations may conflict with anothers. Planning
is an obvious area where this may arise. Housing presents another.
i have concerns over a draft plan approved by a dominant political party is good leadership ... dominance can lead to
complacency and poor team working.
DDC say one thing and then do something else
not that I don't agree with it, but it is very difficult to place the customer at the heart of everything particularly when we
are having to carry out enforcement against customers
Having lived in a village which has continuously attempted to get ongoing support for, previously agreed work, and
waiting for responses which only come when chased, I feel that I cannot agree with this statement. This comment
covers both items against which I have ticked Disagree.
I do wonder how any of these values are reviewed and measured
Striving - how will you measure that? Similarly with positive outcomes. - host are they defined and measured?
Meaningless shallow platitudes
cant comment on something we have no access to
We can only place the customer at the heart of everything if we have the finance to do this.
With current cuts it would be hard to show continuous improvement and you would need some benchmark to show the
improvement.
How can we judge that we are achieving good leadership in the district?
I have not seen evidence of promotion of diversity, open communication, continuous improvment
As a value open communication is essential however in practice it is not something that DDC have achieved at all times
in the past.
What does 'promote diversity' actually mean? If people are diverse then they are diverse. If they are similar then they are
similar. How do you "promote diversity". Is that the same as encouraging immigration?
Not sure what is meant by promoting diversity
To quote Basil Fawlty, it's all a statement of the bl**ding obvious!
I do agree with the draft values, but there are times when a balance is appropriate for 'all' the needs involved. The
'customer' is important, but those who work to deliver ARE part of the equation.
Again, rather broad statements which should be the very minimum that DDC should be striving to attain.
Building strategy within the boundaries of villages appears to me to be hap hazard
Corporate Strategic Plan 2014-2017
If you do not agree with any of the draft Values, can you tell us which one(s) and why you do not agree with them?
Answer Options
answered question
skipped question
Strongly Agree AgreeNeither Agree
nor DisagreeDisagree
Strongly
Disagree
Response
Count
43 26 7 1 1 78
42 27 5 2 2 78
44 24 8 0 2 78
49 20 6 1 2 78
78
35
Do you agree with the draft Objectives?
Be an Efficient and Effective Council
Improve our Business Economy, Learning and Skills
skipped question
Corporate Strategic Plan 2014-2017
Promote Healthy, Safe and Strong Communities and
Answer Options
answered question
Protect and Enhance our Environment
0
10
20
30
40
50
60
70
80
90
Improve our
Business Economy,
Learning and Skills
Protect and
Enhance our
Environment
Promote Healthy,
Safe and Strong
Communities and
Individuals
Be an Efficient and
Effective Council
Do you agree with the draft Objectives?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
15
15
98
Response Text Categoriesimprove our business - in what way?
What does "improve our Business economy" mean. More jobs is good but pressure
on the infrastructure is not. Growing existing businesses may not be as effective as
promoting, developing and supporting small businesses.
What role does a District Council have in improveing Learning and skills? Are these
not County and National functions?
Protecting the environment is potentially in conflict with enhanceing it.
what is an efficient and effective council?? is it one which has seen a 50% increase in
council tax charges since the tax inception, and a huge reduction in the quality of
provision of services over the same time period? this question is a loaded one and
doesnt provide a description of what is effective and efficient!!
Lets just see
Ref Protect and Enhance our Environment, does this include a 2014 base for total
CO2 emissions in the district and a target for 2017?
Provided there is a baseline from which "improve" can be measured. I think protect
and enhance is just too subjective. There's plenty in this district I don't think worth
protecting at all costs, along with specifics that are. It should not be a blanket
objective.
Rubbish
cant comment on something we have no access to
As DDC have no control over education can we really say that we can improve
learning and skills in any meaningful way?
Would it not be better to empower the community to do this for each other rather than
relying on the the "state"?
with over 600 dwellings empty how does this promote health in the community?
People are still homeless. Business economy is poor in Daventry
My question in relation to all four is, "How"? These are aspirations, not objectives.
They cannot be measured or quantified.
Our local environment is being eroded by this council and some parts of its Vision.
Only a retard could object to such values. This survey is insulting! Why write down the
obvious? It should exist without needing to be agreed!
...again I do agree, but keep the common-sense in ALL issues is also essential.
Do you need to put individuals on objective three does communities not include
individuals?
Corporate Strategic Plan 2014-2017
If you do not agree with any of the draft Objectives, can you tell us which one(s) and why you do not agree with them?
Answer Options
answered question
skipped question
Strongly Agree AgreeNeither Agree
nor DisagreeDisagree
Strongly
Disagree
Response
Count
33 29 7 1 1 71
12 34 22 2 2 72
16 34 18 0 3 71
13 34 21 2 1 71
39 23 7 0 2 71
37 21 10 0 3 71
37 21 7 2 3 70
26 28 11 3 2 70
17 29 17 5 2 70
17 30 17 3 2 69
72
41
Corporate Strategic Plan 2014-2017
B1.2 Town centre retail and leisure floor space with
B3 - The District is a Place that is Recognised as Being
Answer Options
B2 - Maintain and Develop Opportunities for Employment
B3.2 Major planning applications approved by the
B1.1 Commercial floor space with planning permission,
B2.2 Deliver new school/college places in accordance
skipped question
Do you agree with the draft Priorities and Measures?
B1.3 Council-owned commercial floor space that is
B3.1 The profile of Daventry District (number of items of
B1 - Attract and Facilitate a Range of Investments
B2.1 Number of apprenticeships, work placements, and
answered question
0
10
20
30
40
50
60
70
80
B1 - Attract and Facilitate
a Range of Investments
B1.1 Commercial floor
space with planning
permission, due to…
B1.2 Town centre retail
and leisure floor space
with planning…
B1.3 Council-owned
commercial floor space
that is occupied…
B2 - Maintain and Develop
Opportunities for
Employment and Learning
B2.1 Number of
apprenticeships, work
placements, and trainee…
B2.2 Deliver new
school/college places in
accordance with…
B3 - The District is a Place
that is Recognised as
Being Open for Business
B3.1 The profile of
Daventry District (number
of items of positive…
B3.2 Major planning
applications approved by
the Council within…
Do you agree with the draft Priorities and Measures?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
22
22
91
Response Text Categories B3.2 Keep the library central tto the shopping
prevent green-field development
avoid wind turbines as costly and irrelevant
B1.1-3 Without some indication of the Quantity eg 5Km2 this is meaningless.
B2. 1 As above
B2.2 How since educatioin is not within the District's control.
B3.1-2 No numbers means this is meaningless
b2.1 a council cutting back on jobs and provision, cannot provide this objective
without outsourcing the provision.
[check out a apprenticecentral
http://www.apprenticecentral.co.uk/Apprentice_Central_%28UK%29_Ltd/Apprentice_
Central_%28UK%29_Ltd.html
All are you going to build more homes
I do not disagree with the number of apprenticeships etc, but may need careful
managing as can impact negatively on some teams
Too many planning applications are refused by the local parish councils only to be
approved by the Council. Flood plans, which have proved to be so necessary
recently, are being built on with on interest in the consequences for existing homes.
The Localism bill was supposed to give local communities a greater say in what and
where but, again, any objections from 'locals' are completely ignored.
There doesn't seem to be any actual measures - increase from x to y.
Not sure on 3.2 if timesces wats met
B3.1 is inward looking and of no benefit.
cant comment on something we have no access to
Should we not be helping private business to improve the town centre. there is an
issue with the Council improving the centre by building on land they own. existing
business are not investing in their properties until they can see what impact the
councils plans will have on them and this is determental in the short term and
possibly the long term if existing business decide to relocate to the new buildings.
what is the link to NEP? What investments have been successfully implemented and
how many additional jobs have these created for 'in district' people?
It would be better to have an annual survey to businesses and residents of the District
to determine the reputation of DDC and customer satisfaction
B1.1 need to manage and fill what we've got.
B2.2 we are not an education authority, but the aim is fair enough if we can influence
NCC.
B3.1 will happen anyway through our actions/outcomes
The "profile" od Daventry District is much better left alone. One of the things that
makes Northamptonshire special is that it does NOT attract media attention with all
the horrors that brings.
Re B3.2 - Daventry DC are very bad at meeting planning application targets. Now
there would be something you really should work on.
I would rather apprenticeships were with commercial companies, to foster the
concept of making profits
The "items of national media coverage" are surely how independent media assess
the council's progress - it isn't under the council's control. You don't manipulate
newspapers, TV or radio.
Planning Applications should not in all cases be agreed by the ouncil especially if
there is unused space that should be promoted / utilised first e.g. the out of town shop
units that stand empty. Expanding DIRFT should only happen if it a) offers jobs and b)
the units HAVE SOLAR AND SUSTAINABLE UNITS installed at build time. The
district also needs to open its eyes to offering that are not just within Daventry Town
and actively promote/support/publicise these areas e.g. Weedon Depot
It is naïve NOT to expect and include online working ...so work WITH it.
Perhaps I'm being over-critical but some of these statements do not make sense -
they lack verbs e.g B3.
Corporate Strategic Plan 2014-2017
If you do not agree with any of the draft Priorities or Measures please suggest any changes you would like to
see. Please note the relevant reference number (eg B2 or B3.1).
Answer Options
answered question
skipped question
Re B2.2 Current secondary schooling is poor, the number of kids, inc my own who
have to catch early buses out of the district to facilitate good secondary schooling is
still unacceptable.
There has been a lack of new places for infant places within the village of Moulton for
years
Strongly Agree AgreeNeither Agree
nor DisagreeDisagree
Strongly
Disagree
Response
Count
32 31 5 1 1 70
22 30 17 0 1 70
34 28 6 0 2 70
26 28 13 1 2 70
29 31 7 0 2 69
34 30 2 1 2 69
30 29 9 0 2 70
29 24 12 2 2 69
33 26 8 0 2 69
35 21 8 0 4 68
26 30 10 2 1 69
21 27 16 3 1 68
70
43skipped question
E3 - Clean and Green Open Spaces
Corporate Strategic Plan 2014-2017
E4.1 Council intervention leads to restoration, reuse, or
E2 - Reduce the Amount of Waste Generated
E3.2 Proportion of parish councils engaged in dog fouling
Answer Options
answered question
E2.2 The amount of waste going to landfill
E4 - Preserve the District’s Heritage
E1.1 Carbon dioxide emitted as a result of the Council's
E3.1 Street and environmental cleanliness (percentage
Do you agree with the draft Priorities and Measures?
E4.2 Conservation area appraisals carried out (numbers,
E2.1 Food waste collected (kg/household)
E3.3 High-quality parks are provided for public use
E1 - Reduce Energy Use
0
10
20
30
40
50
60
70
80
E1 - Reduce Energy
Use
E1.1 Carbon dioxide
emitted as a result of…
E2 - Reduce the
Amount of Waste…
E2.1 Food waste
collected…
E2.2 The amount of
waste going to…
E3 - Clean and Green
Open Spaces
E3.1 Street and
environmental…
E3.2 Proportion of
parish councils…
E3.3 High-quality parks
are provided for…
E4 -Preserve the
District’s Heritage
E4.1 Council
intervention leads to…
E4.2 Conservation area
appraisals carried…
Do you agree with the draft Priorities and Measures?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
19
19
94
Response Text Categories E2.1 and E2.2
Consideration should be given to using a per person measure rather than per household as
household size changes over time (a long term reduction in household size ended a few years
ago and the size has begun to increase again. It is expected to start declining again, but not at
the rate previously expected.
These changes in household size would mask, to some degree, changes in the level of
recycling, and therefore a per person measure would be more reliable
Draft Priority E4
As one would hope, it would be difficult to find fault with the overall Vision and Objectives.
However, under the Objective “Protect and Enhance our Environment”, in the list of Draft
Priorities, Ravensthorpe PC cannot find any mention of planning, the Local Plan, Neighbourhood
Plans or any reference to DDC helping local communities to develop their own plans, of
whatever sort.
Surely this must be a mistake?
Having engaged with DDC at various meetings and presentations regarding Neighbourhood
Plans and including local needs within the Local Plan, we are extremely concerned that this
whole subject seems to have disappeared from DDC’s agenda.
Or am I missing some important information?
Ravensthorpe PC remains keen to see the views of our local community enshrined within the
Local Plan, and I would be most grateful if you could provide me with an update of where things
stand on this subject.
E1: per capita?
E1.1: depends on what you intend to do, eg wind turbines would be a bad economic decision
E2: depends on the methodology
E2.1 depends on the economics
E2.2: you need better instructions to your waste collectors
E4.2: how many, at what cost?
All these are meaningless without some SMART targets and comparrison with current
achievement
it would be helpful if the council engaged the services of a respected metal detecting group
called NARC .. www.narc.org.uk, to recover any finds from the topsoil of future building plots,
and donating the finds to the town museum.
There doesn't seem to be much interest in protecting heritage sites or conservation areas if
there appears to be a building opportunity. Example, Burrough Hill, on the edge of Daventry.
The views both from and to this amazing ancient site are of outstanding quality and look across
several counties on a clear day. Once development is allowed on the lower slopes, as at Burnt
Walls, a heritage site in itself, the beauty of this site will be compromised and lost forever!
A serious health threat is noise....where does this issue feature?
More emphasis on restoration of our existing old and valuable buildings rather than any removal
of them. Library and large brick building behind (part of the old Grammer school) for example.
cant comment on something we have no access to
Corporate Strategic Plan 2014-2017
If you do not agree with any of the draft Priorities or Measures please suggest any changes you would like to see. Please
note the relevant reference number (eg E2 or E3.1).
Answer Options
answered question
skipped question
Does DDC still have control over this? in letting a new waste colllection service a key factor
ought to be how the company intends to process the waste they collect before the residue goes
to landfill.
Awards for green spaces - does this really mean anything to the people who use it or is it just a
showing off?
The heritage would be better preserved if a more proactive / policy approach was taken to
ensure buildings remain in use in the private sector rather than the council intervention as the
council has no budget for this perservation.
Dog fouling is just one item the PC’s need to liaise closely with DDC on, a better measure would
be how many different projects DDC is engaged in with PC’s
Wider carbon emissions reduction from the District could be included also.
There appears to be very little of the districts heritage left, especially in Daventry. What listed
buildings are left within the town?
E4.1 yes if cost neutral at worst. Higher priorities to be targeted.
E3.2 I can think of a lot better things for Parish Councils to do.
Re cleanliness of the town centre and surrounding roads is poor, little is now being picked up on
a regular basis; re dog fouling, no point in bringing Iaws re dog fouling unless it can be carried
out. More and more areas especially pavements are not nice to walk. Re high quality parks, the
town rec is a mess. The new children's area is lovely to look at but youths are still hanging about
and some items have been trashes. The skate park was a great idea but due to older youths
taking it over it is no longer a space to allow your younger children to use. Re heritage, yes DDC
have made some improvements in one way or another but older buildings or landscapes being
spoiled by DDC not taking on the views of their electorate.
Cost is the keyword. If the cost of green energy is too high and Council Tax rises too far, defer
the changes. We are still in recession. Present comfort overules future hopes.
Section E1 - force use of SOLAR or similar to all industrial/social buildings / applications granted
in district as conditions.
E3.3 DDC should actively promote other open spaces in the District and not just Daventry
Country Park
E2.1 Food Waste bins are a joke, I can't see that anyone uses them, I walk my dog at the bin
collection time every week and there are very few used, a better system needs to be in place.
E3.2 Seems every bit of green space is earmarked for more houses
Strongly Agree AgreeNeither Agree
nor DisagreeDisagree
Strongly
Disagree
Response
Count
24 31 7 1 1 64
14 31 20 0 1 66
21 28 16 1 1 67
26 27 10 2 1 66
25 25 14 1 2 67
43 15 7 1 1 67
25 26 11 4 1 67
23 33 6 2 2 66
13 31 17 3 2 66
24 26 12 2 3 67
67
46
Corporate Strategic Plan 2014-2017
H1.2 Residents benefiting from voluntary sector services
H3 - People have the Housing they Need
Answer Options
H2.1 Sport and physical activity facilitated by the Council
H3.2 Affordable homes delivered to meet the growing
H1.1 New e-enabled services from the Council (number,
H2.3 Perception that the Police and Council are dealing
skipped question
Do you agree with the draft Priorities and Measures?
H2 - Daventry District is a Place that Encourages a Safe
H3.1 Total number of new homes delivered to meet
H1 - Improved Access to Services
H2.2 Supporting elderly and vulnerable residents of the
answered question
0
10
20
30
40
50
60
70
80
H1 - Improved
Access to Services
H1.1 New e-enabled
services from the
Council (number, 0s)
H1.2 Residents
benefiting from
voluntary sector…
H2 - Daventry
District is a Place
that Encourages a…
H2.1 Sport and
physical activity
facilitated by the…
H2.2 Supporting
elderly and
vulnerable…
H2.3 Perception that
the Police and
Council are dealing…
H3 - People have the
Housing they Need
H3.1 Total number
of new homes
delivered to meet…
H3.2 Affordable
homes delivered to
meet the growing…
Do you agree with the draft Priorities and Measures?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
20
20
93
Response Text Categories H3.1
This would be better worded if it referred to ‘need’, rather than ‘population growth’. It is assumed
that the targets will be taken from the housing trajectory based on the West Northamptonshire
OAHN report which identifies housing need.
H3.2
A more appropriate measure would be a percentage of all housing completions. This would then
be responsive to market conditions.
H1.1: I do not understand (number,0s)
H2.1: poorly phrased1, it should be "attendees" who are increased
H3.1: locals or in-comers??
All these are meaningless without some SMART targets and comparrison with current
achievement.
H2.3 Under the new structure what if any role does the District have to achieve this
Total number of new houses should reflect actual housing need not expensive houses built which
people cannot afford or want.
note that percentage of favourable responses is a difficult target - cannot be managed or
influenced by DDC, negative responses to be expected where no action can be taken due to
legislative constraints etc
The amount of increased housing both under construction and planned, are changing the
atmosphere of a once lovely market town and its surrounding villages. Those people who have
either been born here or have lived here for many years can no longer recognise the lovely town it
once was. Updating should not mean increasing in size to such a level that the original
disappears.
Services should be delivered by paid professionals rather than using public money to support the
third sector to undermine pay and conditions of paid staff
Need to see actual targets - increase from x to y
cant comment on something we have no access to
Anti-social behaviour should be tackled at the cause by the council not the result (which is a
police issue)
your own records show affordable housing is poor
What on earth are e-enabled services, don't throw these "non phrases" into the mix without
explaining them. Stop building private housing and attend to the needs of the population who will
never be able to afford their own property.
H2.3 'Perception' is incorrect phrase. Simply 'Police and Council deal with residents....'
H3.1 Many empty houses and houses in poor state on some Daventry estates. Get them occupied
and maintained first (DDH)
If people want a "healthy lifestyle" then they can have one, but it usually depends upon them, not
on any tier of government.
H3.1 and H3.2 Do not think there should be new building of homes done in Daventry. Do not like
'affordable housing concept
H2 - better to encourage Sports Clubs to take ownership of this aim
I agree but you'll bever afford to do it. The key question is of prioritising.
H2.1 - DDC should also take an active role in supporting projects in the district where volunteers
maybe trying to deliver facilities for sports etc (taking some of the requirements away from DDC)
H3 - this is an ever changing demand and heavily dependant on affordability as well as jobs that
enable people to afford to live in their own homes. ECO Housing projects should be a priority in
Daventry rather than bog standard boring building where residents can get involved in the building
of their property and have a vested interest in staying and maintaining the place
H2.3 DDC should not be aiming for "perception", the Police and Council should be actually
dealing with the concerns. I would suggest substituting "Confidence" for "Perception".
H2.1 - does this include Everyone Actice?
Corporate Strategic Plan 2014-2017
If you do not agree with any of the draft Priorities or Measures please suggest any changes you would like to see. Please
note the relevant reference number (eg H2 or H1.1).
Answer Options
answered question
skipped question
Strongly Agree AgreeNeither Agree
nor DisagreeDisagree
Strongly
Disagree
Response
Count
26 26 10 1 1 64
26 23 14 2 1 66
24 24 15 2 1 66
26 26 12 1 1 66
25 27 11 0 1 64
18 32 13 1 1 65
25 27 13 0 1 66
29 28 8 0 1 66
26 22 13 2 1 64
26 26 13 0 1 66
20 27 16 1 1 65
66
47
Corporate Strategic Plan 2014-2017
C1.2 Percentage of non – domestic rates collected
C2.3 Develop and sustain an effective workforce that
skipped question
Answer Options
C2 - Effective Resource and Risk Management
C3.1 Customer satisfaction level (percentage satisfied or
C1.1 Percentage of Council Tax collected (profiled
C2.2 Sustainable and prudent Medium-term Financial
answered question
Do you agree with the draft Priorities and Measures?
C1.3 Income received from commercial rents (total
C3 - Manage Performance and Customer Perception
C1 - Maximising Income Generation
C2.1 Rated as meeting value for money criteria as
C3.2 Corporate Plan achieved (percentage within 5
0
10
20
30
40
50
60
70
C1 - Maximising
Income Generation
C1.1 Percentage of
Council Tax collected
(profiled measure…
C1.2 Percentage of
non –domestic rates
collected (profiled …
C1.3 Income received
from commercial rents
(total income,…
C2 - Effective Resource
and Risk Management
C2.1 Rated as meeting
value for money
criteria as assessed…
C2.2 Sustainable and
prudent Medium-term
Financial Plan and…
C2.3 Develop and
sustain an effective
workforce that …
C3 - Manage
Performance and
Customer Perception
C3.1 Customer
satisfaction level
(percentage satisfied…
C3.2 Corporate Plan
achieved (percentage
within 5 percentage…
Do you agree with the draft Priorities and Measures?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Response
Count
9
9
104
Response Text Categori C2.2: how long is the medium term?
So, what is the target?
C.2: so what are the targets??
All these are meaningless without some SMART targets and comparrison with current
achievement.
C3 It is always hellpful to tell one self to do the job you aree paid for.
maintain effectvie workforce may mean recognising that staff are under pressure and are not
always being paid in line with other councils in the local area. Staff are continually working under
additonal pressure and have little time to carry out development projects as need to keep heads
above water with the day job.
Perception of customer satisfaction difficult as cannot always please customers due to legislative
requirements, policies etc.
What is "effective"? What about a target relating to reduced numbers of costly merge cry
interventions such as summonses or homelessness presentations.
cant comment on something we have no access to
C1 this may not go down well with all the people we collect money from, they would rather not pay
anything.
C3 what does this mean?
Yes, we all would like that Utopia.
C1/C2.3 - there should be a statement regarding how DDC will apply cost saving benefits too e.g.
sharing HR/Accounting/Back Office roles with another council.
C3 - results from surveys are only useful if you get a high percentage feedback especially on
items that DDC tend to ask about. Perhaps measuring number of complaints in conjunction with
satisfaction surveys and outcomes are needed
C3 suggests you are positively manipulating customers' views (perception). "Manage
Performance and achieve Customer Satisfaction".
Corporate Strategic Plan 2014-2017
If you do not agree with any of the draft Priorities or Measures please suggest any changes you would like to see.
Please note the relevant reference number (eg C2 or C1.2).
Answer Options
answered question
skipped question
Response
Count
30
30
83
Response Text Categories
"Build a Better District" is a really great objective, so let us hope that in trying to achieve the many
goals involved you may take into account some of these thoughts, ideas and views. In DDC's
corporate Strategic Plan you mention "Community empowerment", "The promotion of diversity",
"Place the customer a the heart of everything we do". With these in mind sugest that housing is
an area where these ideals need to be kept in focus and would be pleased to see greater diversity
and empowerment across the Town and District. To this end would suggest there is a need for
DDC and its Members to be more imaginative in their planning and housing role, ECO homes that
provide family accommodation and lower cour carbon footprint whilst providing practical liveing are
just one suggestion. DDC could also help provide plots and areas for self build across the villages
and towns in their District for the many budding entrepreneur's who would find this most helpful
and suggest that the uptake for such self build projects would be considerable. Also consider
prefabricated homes could easily be designed again with ECO credentials. Environmentally both
of the above are proven as they help lower our carbon footprint, raise skill levels and provides
decent and less expensive homes for many. Involve our new Technical COllece and Daventry
District could become a sector of excellence known for ECO zero emmission building
techonology.
C1.3 Income received from commercial rents
Several shops in the town centre have closed due to the high rents e.g the Moat House which
helped small businesses. I feel strongly that maybe small businesses should be offered a
reduction in rent. It is better than having empty premises bringing in no income whatsoever. Also I
think the reason a lot of people in the surrounding area like to visit Daventry is because of our
small outlets which makes us different from other towns.Empty shops do not look good to visitors.
My concern is with the new house build. We need more bunglaows 1 bedroom and 2 bedroom.
Many older people and disabled people need bungalows older people say they would feel safer in
a bungalow. More bungalows would mean less new build of 3-5 bedrooms. I have seen estates
with council and private bedrooms getting along famously. I waited a year before i was successful
in getting my bunglaow leaving a 3 bedroom house available to a family who needed it doing a
simple housing build would save a whole lot of more open spaces for future generations to enjoy
in places poorly phrased, in other places one cannot agree/disagree on unknown targets!
There is no indication of how the plan is going to be implemented. Whilst it is difficult to disagree
with any of the aims, it is impossible to support it without a framework showing how and when the
plan can be achieved. B - there are too many empty shops in the town now ; how are these going
to be utilised? E3 - areas of the town of Daventry are very dirty with accumulations of litter.Things
are not right now so how is the plan going to improve matters?E4.1 Conservation of old buildings!
You must be joking with plans afoot to demolish the library, one of the very few buildings erected
in the town centre in 150 years. H3 the bedroom tax makes provision of 1&2 bedroom properties
essential - no mention in the CSP. C3 surveys like this are a waste of time.What %age of the
residents in Daventry district respond? Is it a true cross section of the residents in the correct
proportions? Finding out what people think of schemes involves much more than putting a
questionnaire on a website or putting a paragraph in the local newspaper.
Is it a worthwhile exercise to consult on such a bland set of pious platitudes?
Would like to see an action around Daventry District Council interaction with Northampton county
council. It sometimes appears that district and county councils are not working together
effectively.
By using this type of survey rather than the previously used meetings, rules out the opportunity of
the panel to cover issues that are important. To be frank I find these surveys misleading. The
questions ask do we agree with the draft priorities or measures of the draft plan, which, in many
cases, of course I do, however, it doesn't give me the opportunity to express my views clearly on
what's already happening and to find out how the new plan works in with the current. In some
cases I have no knowledge of the subject in question so I have opted for neither agree or disagree
but by having a open discussion I could request more information, have the question clarified and
then offer a much more informed response.
Care of the elderly must remain a high priority in an aging population.
Corporate Strategic Plan 2014-2017
Do you have any other comments you would like to make about the draft Corporate Strategic Plan?
Answer Options
answered question
skipped question
When doing your consultations that go toward the formation of the draft CSP, does the survey
include all parishes?
Yes. Many of the approach roads to Daventry town leave a bit to be desired as the grass verges
are often litter strewn and the footpaths are grown over with weeds making them difficult and
unsafe for pushchair and pedestrians. Also the A45 approach from Weedon sees a huge vehicle
scrap yard next to a long time closed rundown looking "Landmark" hotel. Not really an attractive
first impression of the town.
No
cant comment on something we have no access to
the plan needs to be achievable and measurable
elderly and vulnerable are not well served in outlying areas. homelessness is still an issue and the
number of properties empty is high in number even if % is low. Businesses do not thrive in
Daventry and the High Street is poor. Local parish councils are not stringently assessed for
competence
Values -Perhaps include:
Treat each other as we like to be treated
Fully support the aims
Plain English would be far more apppropriate in the wording of these surveys.
Having attended meetings where tjhis has been discussed, totally support
Its need to be easily available on both DAVNET and the public website if it is to carry more weight.
Not the case at present. Also, speak about it more often to staff, not just at review time. Put up
posters around offices with key points for staff perusal.
It is an ambitious plan, and I hope it works. There will be shortcomings along the way, and I think
prioritising is essential rather than a series of equal tick boxes. Possibly a reduction or elimination
of some of the targets, and an increase in others. i.e. do a few well, rather than a lot in average
fashion, with a very strongly defined list of priorities. Pick one target as the absolutely number one
priority, then rate the proportion of others around it, rather like a pyramid.
Due to young people being priced out of villages it is important for the survival of those villages as
viable communities that extra affordable houses are provided
The number of "buzz words" and fashionable expressions concerns me, as well as the implied
assumption that the council can govern the way people behave and the way people perceive the
council. "Managing perceptions" - you need to think about what that actually means. Does it imply
fooling people into believing what ain't so, as Mark Twain said.
Don't forget the villages within the District!
As much as I would like to comment I believe that comments are not heeded and the council will
continue to ignore local residents. Major LOCAL decisions are made by many councillors who do
not live in or around the town and those that do appear to follow the 'party' line.
Prioritise sports provision, housing, public transport for villages, and road pinch-points. eg Flore
bypass.
Define who this Strategic Plan sees as a 'Customer'
There is a distinct lack of 'Green/ECO' that should be placed on industrial build i.e. DIRFT is prime
example that should use solar on each and every roof (and not a wind turbine)
I do think the CS Plan has a large component of common-sense and deliverable essence.
This suggest that the people contributing to its planning and implantation have their feet on the
ground. WE have had too many pious, pontificating and sanctimonious contributors in the past -
now is the time for a realistic development. Well Done...!
No, but keep work as hard at it as you do now can only keep improving things
No
Response
Percent
Response
Count
73.9% 51
10.1% 7
4.3% 3
13.0% 9
5.8% 4
69
44skipped question
Are you responding mainly as a:
Daventry District Council Officer
Resident
answered question
Corporate Strategic Plan 2014-2017
Elected Member
Answer Options
Other
Local Business
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Resident Local Business Elected
Member
Daventry
District Council
Officer
Other
Are you responding mainly as a:
Response
Percent
Response
Count
0.0% 0
0.0% 0
2.9% 2
13.2% 9
20.6% 14
29.4% 20
25.0% 17
7.4% 5
1.5% 1
68
45skipped question
Corporate Strategic Plan 2014-2017
25-34
75+
Answer Options
45-54
answered question
19-24
65-74
How old are you?
35-44
Prefer not to say
18 or under
55-64
0
5
10
15
20
25
18 or under 19-24 25-34 35-44 45-54 55-64 65-74 75+Prefer not to say
How old are you?
Response
Percent
Response
Count
6.0% 4
86.6% 58
7.5% 5
67
46skipped question
No
Are you registered disabled or do you have a long term illness or disability
answered question
Yes
Corporate Strategic Plan 2014-2017
Prefer not to say
Answer Options
6.0%
86.6%
7.5%
Are you registered disabled or do you have a long term illness or
disability
Yes
No
Prefer not to say