Corporate profile - Mitra S K
17
CORPORATE PROFILE MITRA S. K. PRIVATE LIMITED
Transcript of Corporate profile - Mitra S K
CORPORATE PROFILEMITRA S. K. PRIVATE LIMITED
VISION:
To be a respected and technically best- in- class global Inspection & Testing company
PASSION
CARE
COMMITMENT
INTEGRITY
TRUST
MISSION:
To provide accurate and prompt service using state-of-the-arttechnology and assure customer satisfaction through skill , enthusiasmand pride of our employees who are our most valuable resource.
VALUES:
GLOBAL PRESENCE
Brazil
Mauritania
Australia
South Africa
JapanChina
Indonesia
U K
Oman
LO
Lab
Lab
Lab
Lab
Lab
Lab
S KoreaLO
LO
LO
- Existing - Liason Office
Lab - Laboratory
• AUSTRALIA• BRAZIL• CHINA• HONG KONG• INDIA• INDONESIA• JAPAN• JORDAN• MAURITANIA
• MOROCCO• OMAN• SOUTH AFRICA• SOUTH KOREA• TAIWAN• TURKEY• UAE• UK
Lab
Lab
Lab
MoroccoJordan
Turkey
Lab
LO
LO
Taiwan
India
SERVICES
Sampling
- At Mines
- From Stack
- From Siding
- From Barge
Inspection
- At Mines
- At Stack
- At Rake
- At Barge
Survey
Quantity
- Draught Survey
- Weight Inspection
Laboratory Process Outsourcing
Supervision
(operations)
- Vessel loading
- Vessel unloading
- Hatch after cleaning
Analysis
- Chemical
- Physical
- Micro Biological
Consultancy Services
SERVICE COMMODITIES
Minerals
Iron Ore
Dolomite
Manganese Ore
Quartzite
Limestone
Bauxite
Chrome Ore
Bentonite
Rock Phosphate
Gypsum
Coke & Coal
Metals
Steel
Sponge Iron
Pig Iron
Copper
Lead
Zinc
Aluminum
Ferro Alloys
Ferro Chrome
Ferro Manganese
Silicon Manganese
Ferro Silicon
Ferro Molybdenum
Fertilizers
Urea
Muriate of Potash
Mono Ammonium Phosphate
Di Ammonium Phosphate
Triple Super Phosphate
Single Super Phosphate
NPK Complex fertilizer
Rock Phosphate
Phosphoric Acid
Sulfur
SERVICE COMMODITIES
Environment
Air
- Stack Emission
- Ambient
- Fugitive / Work Zone
- Indoor Air Quality
- VOC Testing- Baseline Data Monitoring
- Noise
- Sawb
- Micro-Biological
Water
- Drinking Water
- Ground Water
- Sludge
- Package Drinking Water [Chemical, Bacteriological, PAH, PCB,
Pesticides]
- Process Water for Any type of
Industries
- Effluent Water/Waste Water
[Domestic & Industrial]
Food & Beverages
Soil
Oil
Agricultural Products
LABORATORY INFRASTRUCTURE
• MSK is geared to serve through a network of well-equipped Laboratories throughout the key locations across the Globe
• MSK Central Testing Laboratory in Kolkata undertakes advanced Chemical, Radiological and Photometric Studies with SophisticatedEquipment and Experienced Scientists. All MSK Labs throughout the world are linked to this Central Lab, draw resources (Manpower& Equipment) from it
• The Laboratories are staffed and managed by qualified and experienced Scientists, Chemist and Technicians. These personnel areprovided with regular training to keep them abreast with the latest technology, techniques and equipments
LABORATORY NETWORK
MSK
CENTRAL LABORATORY
CHINA
TURKEY
SOUTH AFRICA
INDONESIA
BHUBANESHWAR
VIZAG
BRAZILOMAN
UAE
GANDHIGRAM
BARBIL
GOA
CHENNAI
ACCREDITIONS & CREDENTIALS
Accredited CompanyWe are
• MSK is a member of International Federation of Inspection Agencies (IFIA)
• MSK is ISO 9001 : 2008 Certified
• A number of MSK’s Laboratories Accredited as per ISO/IEC 17025:2005
• MSK is recognized by Ministry of Environment and Forest [MoEF]
• MSK’s Branches and Sites are recognized by EIC, GOI for 17020:2012
• MSK’s Indonesia Laboratory Accredited by KAN
• MSK, South Africa Laboratory, is accredited by SANAS as per ISO/IEC 17025:2005
WHY CHOOSE MSK?
1. CONSISTENCY
What does Consistency mean :
• Consistently accurate results, On Time and Every Time• Results that are reproducible• Maintain 48 hours turn around time for test result
How MSK implements CONSISTENCY
• State-of-the Art Labs • Average training of 50 hours imparted to all personnel in a year• Trained and Competent Manpower• Stringent Standard Testing Procedures• Use of Ultra-Modern Equipment's • Calibration of Equipment's on more frequent basis – every 6 months• Daily report on daily basis• Qualified, Experienced & Skilled Manpower• Empowerment of People• Global Accreditation• Cloud Based ERP Mistake proofing system and safe working conditions
2. KNOWLEDGE
What does Knowledge mean in MSK :
• Technical knowledge in Chemistry and Instruments used for accurate analysis• Applied R&D to develop more accurate methods of testing which is cost effective, quicker and safer• Commercial knowledge and Business processes involved in various industries
How is Knowledge gained at MSK ?
• Grooming of Technically qualified people• Regular participation in Workshops, Trade Fair, Conferences, Business Meets etc.• Applied R&D blog• Experimenting and adopting new techniques using new equipment
3. RESPONSIVENESS
What is Responsiveness at MSK :
• Understanding client’s perspective• Exploring client needs• Sensitizing staff towards:
• Customer needs• Customer focus
• Response escalation and monitoring system to higher level till closure of the complaint.
Responsiveness in MSK means :
• Believe that growth is possible only if thecustomer grows
• By developing Knowledge and Competence• Communicate the response• Responding to all communication• Same day response
• In a nutshell communicate the response andrespond to all communication
• Institutionalize the response and monitoring• system
Escalation Matrix
Levels & Hours Contact Point / Email ID/Phone
Level Of EscalationTechnical Query
Account Query
Technical Escalation Business Escalation
Level 1 2 hours 6 hours
Operation Desk Relationship Manager
Email Id Email Id
Phone Number Phone Number
Level 2 4 hours 12 hours
Branch Manager
Email Id Country Manager
Phone Number /
Level 3 6 hours 18 hours
Business Group Head Business Group Head
Email Id Email Id
Phone Number Phone Number
Level 4 8 hours 24 hours
President / Vice-President (HR)
Email Id
Phone Number
Managing Director / Director
Email IdPhone Number
Head Office: Mitra S. K. Private LimitedShrachi Centre - 5th. Floor, 74B, A. J. C. Bose Road,Kolkata - 700 016, West Bengal, IndiaPhone : 91-33-2265 0006 – 07 / 4014 3000Fax : 91-33-2265 0008E-mail : [email protected]://www.mitrask.com
THANK YOU
Annexure:
Annexure:
Annexure:
