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Customer Solutions

Amadeus today

A clear direction for the future

A clear direction for the future

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Agenda

About Amadeus

Our range of business solutions

Our approach to customers

Technology & Partnership

Global presence

Proven results for you

A clear direction for the future

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1997

Launch of Airline.com technology

2000

Amadeus Altéa

Customer Management Solutions for Full Service

Carriers

2006

Further online packaging solutions

2004

IT Solutions for Hotels

Solutions for the Leisure

industry

2003

Mid- and Back-office solutions for

Travel Agencies

Revenue Integrity

Solutions for Airlines

2005

Customer Management Solutions for

Low Cost Carriers

1998

Launch of self-booking

engine for Corporations

2007

20th Amadeus Anniversary

A proven ability to evolve with the Travel and Tourism industry

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22,88%52,16%

11,44%

11,44%

A large, privately-owned company dedicated to the travel and tourism industry

We are well-positioned to help you

2,08%management

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²²²²²²396 422 454 473 500 538

2002 2003 2004 2005 2006 2007

Amadeus total bookings 2002 - 2007 (in mio.)

6.3% CAGR

A solid growth (2002 – 2007)

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95% of world’s scheduled

network airline seats

153 hosted airlines

480+ million transactions

per day

77,000+ hotel

properties

90,000+Travel agency

locations

538+ million bookings processed

400,000+ terminals worlwide

An essential industry provider

59 Low Cost Carriers

16% online

bookings

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With exceptional quality of service

In 1998 Amadeus was awarded ISO9002 certification, being 1st global distribution system (GDS) to receive this recognition

In 2001 Amadeus is again the 1st GDS to receive ISO 9001: 2000 quality certification

Since then this certification has been renewed every three years

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A global presence to deliver world-class service wherever you are

Sydney

Dubai

Amadeus sites

Commercial organisation

Global reach with local touch

Miami

Waltham

Buenos Aires

Chicago

Bogota

Mexico DF

Nice

London

Munich

Madrid

Bad Homburg

Antwerp

Bangkok

Sao Paulo

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To be the leading provider of IT solutions that enable success in the travel and tourism industry

Our mission

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Travel providers Airlines Hotels Car rental companies Railway Ferry Cruise lines Insurance companies Tour operators

Travel sellers Travel Agencies

Travel buyers Corporations Travellers

For all participants in the industry

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Strong relationships to help our customers

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Business Management

Services & Consulting

Sales & e-Commerce

Distribution & Content

We provide a wide range of IT solutions to answer your needs

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Sales & e-Commerce

BusinessManagement

Services &Consulting

Distribution & Content

Amadeus Direct Access

Amadeus Hotels

Amadeus Cruise Direct Connect

Amadeus Rail Direct Access

We provide a wide range of IT solutions to answer your needs

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AirlinesHotel PropertiesCar Rental Companies Cruise LinesRail LinesTour OperatorsInsurance ProvidersFerry Providers

Providers InventoryPricing

GlobalDistribution Point of Sales Ticket

Purchase

CorporationsTravellers

Travel AgenciesAirline Sales OfficesInternet & online accessCall Centres

Effective distribution & content aggregation

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Distribution & Content

BusinessManagement

Services &Consulting

Sales & e-Commerce

Amadeus SellingPlatform

Amadeus Master Pricer

Amadeus Call Centre Solution

Amadeus e-Travel Management

We provide a wide range of IT solutions to answer your needs

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AirlinesHotel PropertiesCar Rental Companies Cruise LinesRail LinesTour OperatorsInsurance ProvidersFerry Providers

Providers InventoryPricing

GlobalDistribution Point of Sales Ticket

Purchase

CorporationsTravellers

Travel AgenciesAirline Sales OfficesInternet & online accessCall Centres

Effective distribution & content aggregation

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Distribution & Content

Sales & e-Commerce

Services &Consulting

BusinessManagement

Amadeus Agency Manager

Amadeus Hosting

Amadeus Ticket Changer

Amadeus Service Fee Manager

Amadeus Quality Control

We provide a wide range of IT solutions to answer your needs

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Optimise your business operations & maximise your customer relationships

Customer Management Solutions (CMS)

Revenue Management Solutions (RMS)

Property Management Solutions (PMS)

Mid-/ and back-office solutions

We offer a wide range of state-of-the-art, stand-alone applications that will have an immediate

impact on your operations, such as:

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Distribution & Content

Sales & e-Commerce

BusinessManagement

Amadeus IT Infrastructure Consulting

Amadeus Systems Implementation

Amadeus Business Consulting

Services &Consulting

We provide a wide range of IT solutions to answer your needs

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Getting the best out of your IT investments

Consulting Custom development Integration and Implementation Hosting and IT outsourcing Support services Project Management Educational services Communication and network IT procurement services

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Business Management

Services & Consulting

Sales & e-Commerce

Distribution & Content

We provide a wide range of IT solutions to answer your needs

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Our extended portfolio of solutions for network airlines Amadeus Altéa Customer Management Solutions (CMS)

Stand-alone solutions

Amadeus Altéa Reservation

Customer profiles Availability Bookings Fares & pricing Ticketing Sales via direct channel Distribution via indirect channels

Amadeus Altéa Inventory

Schedule management Inventory control Seating management Re-accommodation

Amadeus Altéa Departure Control

Check-in Boarding pass insurance Baggage management Flight boarding Load distribution & balance

Amadeus e-Retail Engine

Amadeus Ticket

Changer

AmadeusRevenue Integrity

Amadeus Fares &

Pricing Engine

AmadeusMessageNet

Amadeuse-Ticketing Solutions

Amadeus Flex Pricer

AmadeusSelf Check-in

Solutions

AmadeusInfrastructure

Services

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… and also for Low Cost Carriers

We handle

Inventory platform Sales platform Departure Control System e-Ticketing Ticketless needs Web hosting Revenue Management systems An array of other applications

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Amadeus technology offeringSingle Site Travel Agencies – Amadeus Professional Package

Recommended options

Add the content you need to your package

Invest in high speed search and productivitytools

Build your internet Presence and manage your own

FerryTours

Service FeeManager

TravelPrefer.

Manager

Agency InternetEngine

Value Pricer

Cruise

InterfaceRecord

Agency needs

Work the way you want with the world’s leadingprofessional TA system

Access comprehensive global content

Offer better customer service and faster more effective communication

Get the most out fromyour partnership withAmadeus with support services

Best Pricer

Selling Platform

Air (incl. of LCC)

Check-MyTrip

Queues TimaticCustomer

Profiles

TrainingHelpdeskAccount Mngnt.

Implemen-tation

Included in your package are the following products

Cars / CarsEasy

Shopper

Hotels / Hotels

Plus

Amadeus Email/Fax

Rail Insurance A&E

Make the transition evensmoother with additionalsupport services

UpgradedHelpdesk

AdditionalTraining

All FaresConsolid.

Fares

InterfaceRecord

AdditionalImplem.

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Amadeus technology offeringSingle Site Travel Agencies – Amadeus Professional PLUS Package

Recommended options

Add the content you need to your package

Invest in high speed search and productivitytools

Build your internet Presence and manage your own

FerryTours

Service FeeManager

TravelPrefer.

Manager

Agency InternetEngine

Cruise

Agency needs

Work the way you want with the world’s leadingprofessional TA system

Access comprehensive global content

Offer better customer service and faster more effective communication

Get the most out fromyour partnership withAmadeus with support services

Flex Pricer

Selling Platform

Air (incl. of LCC)

Check-MyTrip

Queues TimaticCustomer

Profiles

TrainingHelpdeskAccount Mngnt.

Implemen-tation

Included in your package are the following products

Cars / CarsEasy

Shopper

Hotels / Hotels

Plus

Amadeus Email/Fax

Rail Insurance A&E

Make the transition evensmoother with additionalsupport services

UpgradedHelpdesk

AdditionalTraining

All FaresConsolid.

Fares

AdditionalImplem.

ValuePricer

InterfaceTecord

Ticketing

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Amadeus technology offeringConsolidators

Amadeus Quality Control Amadeus Queues Amadeus Scripting Amadeus Service Fee Manager Amadeus Automated Refund Amadeus Agency Manager – Travel Packaging module Amadeus Meta Pricer [coming soon]

Call Centre: Amadeus Selling Platform Amadeus Call Centre Solution Amadeus Value Pricer

Amadeus Meta Pricer [coming soon] Amadeus Scripting [some scripting possible]

Off-the-shelf – Internet Booking Engine: Amadeus e-Retail Engine Amadeus Master Pricer

Business Partner Programme: Marketing opportunities & business

development

Direct to TAs via Amadeus Selling Platform: Amadeus FareXpert

Amadeus Interface Record Amadeus Unused Electronic Ticketing Report Amadeus Touchless Processing [coming soon] Money Direct, Amadeus Secure Card Acceptance, Amadeus

Worldwide Commission Manager [coming soon]

Amadeus Agency Manager – Accounting module

Back office & Reporting

Amadeus Ticket Changer Amadeus Touchless Processing [coming soon] Amadeus Enforced Ticketing Time Limit [coming soon]

Amadeus Quality Control Amadeus Ticketing & e-Ticketing Amadeus Remote Ticketing + Internet STP

Ticketing & Fulfilment

DIY – Internet Booking Engine Amadeus API/ Web Services

Distribution, Marketing & Sales

Amadeus FareXpert Filing Platform Amadeus XML Fare Data Interface

Fares Upload & Management

Non-air content

Insurance, Rail, Cruise, Activities & Entertainment

Amadeus Air Amadeus Hotels Amadeus Cars

Content Procurement

Add’l products & servicesCore offerCustomer business process

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Amadeus technology offeringOnline Travel Agencies

Air & e-Ticketing

Agency needsAccess tocomprehensive content

Optimise online sales

Optimise yourmultichannel strategies

Business Managementvia efficient processes

API / WebServices

LCC Hotel Cars Insurance Cruise Rail A&E

Customer Focus

Optimise Operationsand Networks

Core offer Additional Products & Services

SellingPlatform

A.I.R.

Data Centre

MasterPricer

Standard

MasterPricer

Calendar

MasterPricer

Special Off.

MasterPricer

MySearch.

Check-MyTrip

CallCentre

Solution

ServiceFee

Manager

AgencyManager

FareFilling

Solutions

TicketChanger

NetworkServices

HostingServices

ComingSoon

Alternative Prod.

e-RetailEngine

+

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Amadeus technology offeringLeisure Travel Agencies

Recommended options

Boost your productivity and reduce servicing costs

Enhance the customer experience and offer a personalised service

Flexibility to adapt to new business models

Agency Manager

Quality Control

e-Retail EngineAgency Internet Engine

Service Fee Manager

Customer Desktop

Agency needs

Access a whole world of content

The world’s leadingprofessional travel agency tools

Enhance your Customer service

Get the most out fromyour partnership withAmadeus

CarsAir

(incl. LCC & consolidators)

Hotel Insurance Rail

Selling Platform

All Fares CheckMyTripCustomer

ProfilesHotels Plus

TrainingHelpdeskAccount

ManagementImplementation

Included in your package are the following products

Activities & Entertainment

Fare Xpert

Travel Preferences

Manager

Travel Packing

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Amadeus technology offeringBusiness Travel Agencies

Recommended options

Reduce servicing cost

Drive up your revenues

Enhance the customer experience

Custom Desktop

Agency Manager

Quality ControlTicket Changer

All Fares

Service Fee Manager

Agency needs

Access to the content that counts

Serve your customersefficiently

Offer better customerService and faster more effective communication

Get the most out fromyour partnership withAmadeus

CarsAir

(incl. LCC & consolidators)

Hotel Insurance Rail

QueuesSelling Platform

Travel Preferences

Manager

Customer Profiles

Hotels PlusBusiness

Travel PortalCheckMyTrip

TrainingHelpdeskAccount

ManagementImplementation

Included in your package are the following products

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Amadeus technology offeringTravel Management Companies

AirAgency needsAccess torelevantcontent

Optimise yourMultichannel processes

Boost your productivity

Customise your business processes

SellingPlatform

Hotel Rail Cars

Customer Focus

Strengthen yourRevenue Management

Main offer Added Value Products & Services

CustomDesktop

AgencyManager

Data Centre

Call CentreSolution

Web Services

BusinessPortal

All Fares

QualityControl

TicketChanger

SalesMngmnt.Solution

Customer Profile &PoliciesMngmnt.

BusinessConsulting

WorldwideCommission

Manager

Service Fee

Manager

Money-direct

Excellence in Operations

e-TravelMngmnt.

TouchlessProcessing

DataSecurity

Helpdesk/Training

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Hotel processes:

Central ReservationCentral Inventory

RatesCentral Yield Mgt

CRMCall Centre

Consolidated DistributionContent Management

Sales and CateringHotels Leisure &

Corporate Travellers

Direct walk-in

Direct hotel website

Direct voice

Travel agencies

Intermediated e-Commerce

Any channel

* Property Management

Solution

Amadeus Selling Platform

Amadeus Hotel Booking Engine

Amadeus Advertising

Sales & e-Commerce

Amadeus Revenue Management System (RMS)

Amadeus Property Management System (PMS)

Amadeus Point of Sale (POS)

Business Management

Any PMS*

Services & Consulting

Amadeus solution for Hotels

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Future-proof, flexible and scaleable solutions

In each market around the world, we tailor our solutions to your needs

Through skilled and dedicated staff

Technology & Partnership

Our partnership approach to working with customers

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Fast and tangible results

Technology

“One of the things that we have had is

tremendous growth, which is a great thing and

what makes Carnival so successful. We have

22 ships in our fleet right now, and as we have

grown, Amadeus has helped us to be able to

manage that growth. We have new processes

that we are able to put in place, so we are not

compromising due to our volume and the

technology aspect of that has been just terrific

for us”

Roberta Jacoby

Senior Vice President of air/sea operations and corporate training

Carnival Cruise LinesUnited States of America

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“ “Partnership

‘For us Amadeus means technological leadership. Amadeus supports us in all areas and with them we’ve built a relationship of trust. This is priceless. They have been our corporate partners now for more than 15 years.’

Jean-Claude Bessudo

President, AVIATUR Colombia

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Main Data Operation Centre

Erding (Germany)

Headquarters

Madrid (Spain)

Sophia Antipolis (France)

Worldwide Development Centre

Proven future-proof technology

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2,841

1,912

2,189

2,649

0

500

1,000

1,500

2,000

2,500

3,000

2004 2005 2006 2007

In M

an

/ye

ars

e-Commerce platforms

Travel Agency platforms

IT (Airlines, Hotels, Tour Operators)

GDS

Technology &Re-engineering

Europe's #1 travel company in R&D investment

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Skilled & dedicated staff to optimise your Amadeus experience

~8,000 employees Highly skilled Cultural experience Language skills 105 nationalities

Present in 215+ markets 76 local Amadeus

Commercial Organisations (ACOs)

3 main global locations 6 regional centres 3 Research & Development

centres

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A clear direction for the future…

With a clear mission To be the Technology Partner to the travel

industry

And a constant strategy over the coming years Supporting all industry players with

a range of technology solutions Attracting content Exploiting our worldwide delivery capability Becoming a universal content aggregator again

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… based on

Leadership

Partnership

Excellence

Team Spirit

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