Corporate Overview - Investors/media/Files/H/... · 2017-04-10 · expressed in, or implied by, the...
Transcript of Corporate Overview - Investors/media/Files/H/... · 2017-04-10 · expressed in, or implied by, the...
Corporate Overview
April 2017
Disclaimer
Safe Harbor Statement
This presentation contains “forward-looking statements” that are based on management’s beliefs and assumptions and on information currently available to
management. Most forward-looking statements contain words that identify them as forward-looking, such as “anticipates,” “believes,” “continues,” “could,”
“seeks,” “estimates,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of
those terms that relate to future events. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual
results, performance or achievements of Heritage Insurance Holdings, Inc. (“Heritage”) to be materially different from any projected results, performance or
achievements expressed or implied by the forward-looking statements. Forward-looking statements represent the beliefs and assumptions of Heritage only as of
the date of this presentation and Heritage undertakes no obligation to update or revise publicly any such forward-looking statements, whether as a result of new
information, future events or otherwise. As such, Heritage’s future results may vary from any expectations or goals expressed in, or implied by, the forward-
looking statements included in this presentation, possibly to a material degree.
Heritage cannot assure you that the assumptions made in preparing any of the forward-looking statements will prove accurate or that any long-term financial or
operational goals or targets will be realized. For a discussion of some of the important factors that could cause Heritage’s results to differ materially from those
expressed in, or implied by, the forward-looking statements included in this presentation, investors should refer to risks identified in Heritage’s Annual Report on
Form 10-K for the year ended December 31, 2016 filed with the Securities and Exchange Commission (the “SEC”) on March 15, 2017, subsequent Quarterly
Reports on Form 10-Q and Heritage’s other filings with the SEC.
1
Investment Story
Executing Multiple Business Diversification & Expansion Initiatives
Strong, Conservative Capital Structure
Robust Reinsurance Program with Highly Rated Reinsurers
Proven Underwriting & Distribution Coupled with Unique Claims Servicing Model
Capital Return via Quarterly Dividend and Share Repurchase Program
Seasoned Management Team Attuned to Demands of an Evolving Marketplace
2
Strategic Approach to New Market Opportunities
3
2012 2013 2014 2015 2016
• Initial $23MM
equity raise
• Began writing
voluntary
policies in
Florida
• Participated in
1st Citizens
take-out
• Formed the CAN
Managed Repair
Vendor Program
• Second $33MM
equity raise
• Formed Osprey
Re
• Assumed 5
Citizens personal
residential
policies totaling
~90K
• IPO: NYSE “HRTG”
• Acquired the assets
of SVM (water
mitigation) & formed
Heritage Claims
Response Team
• Built commercial
residential team
• Acquired SSIC
policies
• Assumed ~57K
personal and 2.2K
commercial policies
• Acquired BRC
Restoration
Specialists
• Approved to write
P&C in North &
South Carolina
• Assumed ~68K
personal and ~830
commercial
policies
• Approved to write
P&C in Alabama,
Mississippi & Georgia
• Began writing P&C
policies in NC & SC
• Closed acquisition of
Zephyr in Hawaii
• Launched General
Liability in 1Q16
• Partnership with
National General
• $79.5MM senior note
private placement
2017
• Began writing
P&C policies in
Georgia
Expansion: Growing Footprint Solidifies Heritage
as Strong Regional Carrier in Southeast
Multi-State Expansion
As of 12/31/16
• Hawaii: Zephyr has 73,385 policies-in-force
• North Carolina: continues to ramp with 6,814
policies-in-force
• South Carolina: first policies written in 3Q16;
428 policies in force
• Georgia: first policy written in 1Q17
• Alabama & Mississippi licensed to do
business
4
Seasoned Management Team
5
Ernie Garateix, Chief Operating Officer
• Practiced insurance executive with over 20 years in the FL marketplace
• Hands-on management style promotes the continued success of the Company’s technology
platform consolidation and new state expansion initiatives
Bruce Lucas, Chairman & Chief Executive Officer
• Entrepreneurial CEO with out-of-box thinking provides innovation in approach to marketplace
• Pioneered initiatives at the Company in multi-year catastrophe bonds; recognized for market-
leading business practices with the 2015 Insurer of the Year award by Insurance Insider
Rich Widdicombe, President
• Accomplished property and casualty executive with over 35 years in the industry
• Identified the importance of in-house claim mitigation early in company history and executed the
acquisition of water remediation assets from SVM
Steve Martindale, Chief Financial Officer
• Experienced insurance executive with over 32 years in the insurance industry
• Newest member of the management team; background in financial reporting, risk assessment,
corporate governance & regulatory compliance
Executive team has a wealth of experience and most have worked in the industry for most of their careers
Superior Underwriting & Continual Improvement
• Key underwriting factors:
Suitability of risk
Adequacy of premium for risk
Impact on overall geographic mix
• Internally underwritten / reviewed by Chief Actuary
• Strict underwriting guidelines promote profitability
Active inspection process
Ineligible properties
• Leverage proprietary data analytics and capabilities
• Fully integrated with reinsurance strategy – ability to model impact to reinsurance costs in real time
In-house Underwriting Capability
Minimal Exposure to Risky Structures
Peers
Sinkholes: X
Screen Enclosures: X
Aging Roof: X
Existing Damage: X
Vacant / Unoccupied: X
Less than .1% of
policies have screen
enclosure coverage
~40% of Hurricane Wilma losses were related to screen enclosures 6
• Agreements with five large national insurance companies / agencies:
Strong, Diverse Distribution Relationships
• Florida: ~1,500 independent agents actively writing policies
Partnership with FAIA Member Services (“FMS”) expands agent relationships
• Hawaii: ~80 appointed agents writing polices
• North Carolina: ~250 agents writing policies
Partnership with National General; integrated quoting platform
• South Carolina: ~70 agents writing policies
Established relationship with Strategic Insurance Agency Alliance (SIAA)
• Georgia: ~30 agents writing policies
Established relationship with SIAA
Independent Agent Networks – Expansion in New States
Agency Relationships
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Deep Claims Department
24/7 first notice of loss (FNOL)
• FNOL dispatches mitigation teams to policyholder home
• In-house claims adjusters and examiners
• In-house legal reduces losses
Vertically integrated water division
• Typical response time is less than 2 hours from FNOL
• Prevents AOB contractors from entering home
Vertically integrated construction division
• Typical response time is less than 2 hours from FNOL
• Prevents AOB contractors from entering home
• Reduces claims cycle
• Improves customer satisfaction
Overflow water and construction issues managed by CAN
• Pre-negotiated vendor rates lower repair costs
• Ensures fast response times
~200 employees
are dedicated to
the claims
process
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Differentiated Claims Model
•In-house adjusters and examiners
•Constant follow up with client on repair process
•Water division/BRC typically respond within 2 hours
•24/7 first notice of loss
•Claims sent to water division & BRC
Notice of Loss
Mitigation and repair
Adjusting
Fast track claims & customer service
reps
Benefits:
• Prevent AOB contractors
for entering the home
• Decreased claims severity
• Reduced loss experience
• Shortened claim tail
• Increased renewal rates
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Robust Reinsurance Program
Conservatism & Strength of Program
• Over $3B in coverage available from a diversified
panel of reinsurance capacity
• Unmatched level of coverage compared to peers;
testament to our conservative approach and ability
to withstand severe events
• Heritage purchases more multi-year coverage than
any of our peers at over $850MM; provides
increased certainty on reinsurance costs from year
to year despite market fluctuations
• Heritage has less capital/surplus (low retentions) at
risk versus our peers
• $860MM in total reinstated limit available, with
$825MM prepaid
$1.3B
$1.2B
$339M
(1) For the year ending May 31, 2017. NOTE: Reinsurance coverage may vary from the above illustration depending on loss scenario and state(s) impacted by catastrophe events
2016-17 Reinsurance Program(1)
Source: Willis Towers Watson10
Modeled Results Represent Program Strength
DescriptionWorst Individual Storm –
Hurricane Andrew
Probability 1:48 years
% of Coverage
Exhausted41.5%
• Sufficiency of our reinsurance program is tested in the AIR US Hurricane Model (Touchstone v3.0)
• Testing includes replication of the worst individual storms & calendar years of multiple events within Florida
• Modeled results show ability to withstand worst catastrophic events11
DescriptionWorst Calendar Year –
2004 Hurricane Season
Probability 1:188 years
% of Coverage
Exhausted13.1%
After Andrew storm, $1.98B of reinsurance limit
remaining for the same hurricane season
Heritage P&C responsibility ~$20MM out of surplus
After 2004 season, $2.7B of reinsurance limit
remaining for the same hurricane season
Heritage P&C responsibility ~$40MM out of surplus
Debunking the myth: one storm or active hurricane season in Florida will blow through all of our reinsurance protection
Source: Willis Towers Watson
$0
$100
$200
$300
$400
$500
FY12 FY13 FY14 FY15 FY16
Statutory Surplus Equity Capital Return
Strong Balance Sheet
• Well capitalized with $276MM in surplus ($200MM HPCI, $76MM Zephyr)
• 100% equity capital financed, no reliance on quota share agreements to support
underwriting (all reinsurance bought on excess of loss basis)
• Low risk investment portfolio: minimum weighted average credit quality of “A”
• Conservative capital structure to promote sustainability and growth
Best-In-Class Capital Structures
12
($MM)
$32.4 million
in dividends
paid & share
repurchases
Financial Results & Overview
13
128
209
257
323
2013 2014 2015 2016
Large Installed Base
Actively Writing Policies in Florida, Hawaii, North Carolina, South Carolina & Georgia
Policies-in-Force (000s)
14
Top-Line Execution
Track Record of Premium Growth
Drivers of top-line include rate increases, M&A and continued ramp of new states
$140
$312
$525
$641
2013 2014 2015 2016
Gross Premiums Earned $(MM)
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History of Above Market Returns
Long Term Double-Digit Return on Average Equity (ROAE1) Anticipated
Return on Average Equity
45.0%
26.5%
30.2%
9.5%
2013 2014 2015 2016*
*Unprecedented tornadic activity in 1Q16 and Hurricane Hermine and Hurricane Matthew in 2H161ROAE = Net Income / (Beginning stockholders equity + ending stockholders equity / 2)
Mean
ROAE
27.8%
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Inforce
Voluntary Policy Growth Continues
Voluntary Personal Residential Lines
• Voluntary inforce premium of $174MM as of
12/31/16, +75% compared to 12/31/15
• 150K voluntary policies-in-force (PIF) now make up
47% of total personal residential PIF
• Business ramp continues in new states with North
Carolina leading the expansion
Voluntary Commercial Residential Lines
• Inforce premium of $75MM as of 12/31/16, +57%
compared to 12/31/15
• Commercial offers attractive business mix given low
attritional loss ratios and lower propensity of AOB
0
40,000
80,000
120,000
160,000
200,000
2013 2014 2015 2016
$(000s)
0
20,000
40,000
60,000
80,000
2014 2015 2016
$(000s)+57% y/y
Consolidated Personal Inforce Premium
Consolidated Commercial Inforce Premium
+75% y/y
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Capturing Share in Commercial Residential
$7.9
$13.6
$15.7
$23.6
$26.9
$57.6
$60.6
$94.8
$118.6
$249.8
$3.5
$4.5
$6.2
$8.4
$8.4
$65.6
$71.0
$86.1
$311.9
$403.3
Total Inforce Written Premium (9/30/14) Total Inforce Written Premium (12/31/16)
$(MM) $(MM)
American Capital
Assurance Co.
American Capital
Assurance Co.
Heritage has proactively focused on growing commercial residential given business mix and diversification benefits:
• Lower attritional loss ratios relative to personal residential
• Very little risk as it relates to fraud and AOB issues in commercial residential
• Higher premiums & profitability associated with commercial residential policies
• Properties are well-maintained and mostly managed by condo associations18
Premium Source: Florida Office of Insurance Regulation
2016: Footprint & Business Line Expansion;
Addressing Environment in Florida
Exited 2016 haven proven the business model: two hurricanes, record tornadic activity and AOB & litigated claims
2016 Results & Actions
• 30% increase in policy count year over year
• $34 million in net income
• 9.5% return on average equity
• Repurchased $25.6 million in shares outstanding; paid out $6.8 million in dividends
• Expanded in Hawaii with the Zephyr acquisition and began writing residential policies in the Carolinas
• Passed through rate increase and policy language changes in response to environment in Florida
• Ceased writing new policies in fraudulent heavy areas
• Supported policyholders after the hurricanes and closed >90% of claims
• Rapid response times & restoration of homes with Heritage’s unique vertical claims model
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2017: Focus on Bottom-Line Results
• Voluntary personal & commercial residential lines expansion
• New state expansion through M&A, strategic partnerships & organic growth
• Ability to adjust rate commensurate with increased risk
• Market share growth driven by operational & financial expertise
Business & Financial Drivers
Shareholder Return
• Business model can support long-term substantial ROAE
• Future capital deployment based on best return for shareholders
• Balance strategic growth & expansion initiatives with capital return
2017: Focus on Bottom-Line Results
• Evaluate opportunities to expand footprint & diversify risk
• Drive profitable new business through underwriting discipline & strategic initiatives
• Achieve optimal reinsurance program for 2017-2018 which includes 5th ILS multi-year bond
• Continue to differentiate our service level for policyholders and drive down costs with vertical claims model
20