Corporate for Travel Agencies › viatecla › share › 2018-07... · 2018-08-31 · commissions...

Corporate

for Travel Agencies

14 June, 2018

© ViaTecla, 2018 – KEYforTravel - Corporate

2

KEYforTravel offers a corporate solution capable of responding to the biggest challenges imposed by the market, whether by the need that the agencies have to be more agile and competitive, or by their clients’ imposition regarding response times, levels of information, pressure on commissions and real time access to data and travels.

Thus, the challenges are set at two levels:

• The operation management for the travel agency focused on the front office and processes;

• The online services to be given to organizations and their co-workers, be they Arrangers, Travellers or Approvers.

CONTEXT


3

Corporate Travel management Challenges

On this day and age, Corporate travel management faces several challenges, namely:

• the need for faster responses;

• empowering users allowing them to make their own bookings;

• easy access to travel search engines and online rate checking;

• guaranteeing that corporate travel policies are applied;

• the pressure for cost reduction;

• knowing, at all times, where the teams are;

• broader reports and whenever needed;

• easy access to the information on the move.

CONTEXT


4

From the organizations point of view

The Organizations are focused on:

• having their costs under control;

• having all the information for better contracting;

• ensuring that the contracted product is presented;

• implementing clear travel policies and guarantee their application;

• achieving agility in processes and their redesign;

• eliminating tasks that do not bring added value;

• having reports on travel purchases.

CONTEXT


5

SOLUTIONAn integrated steady platform


6

Complete and integrated solutionIn order for the needs and challenges imposed to be consistent, it is paramount to adopt a modular and complete platform, guaranteeing the integration of multiple services and partners and providing both the agency and the client, tools that respond to their business needs.

Operation – Front OfficeOperational environment that empowers the agents to give the best answers to their clients’ needs and challenges, on a daily basis.

Online - EBT & MobileWhether through web environment with the EBT (electronic booking tool) or mobile app, clients have access to simple and swift tools that give real-time answers to their needs, be it access to fares, travel or business information.


7

For the Corporate client

Saves money, time and effortWith the latest generation of the KEYforTravel (EBT) corporate travel online platform, the corporate client enhances productivity, process safety and ultimately ensures cost savings, be it a traveller, an arranger (traveller booker) or an approver (traveller manager).

Smart Solution - EBT & Mobile• Rules and contracted own product;• Travel profiles and policies;• Approval flows;• Online Booking tool;• Traveller Tracker;• Cost control (reason codes);• Association to multiple cost centres.


8

For the Travel Manager(approvers)

Challenges for the travel manager:Nowadays, managers need to overcome multiple tasks and challenges, be they cost reduction, increase compliance of travel processes or ensure the safety and well-being of travellers. KEYforTravel ensures total transparency and compliance with the processes and helps maximize savings by encouraging travellers to choose from within their travel policies.

Pre-trip - approval flows:• Application of the rules in context• Intuitive, simplified information for the approver• Integration with multiple cost centres or projects

Reports & dashboard:• Information in the context of the user• Search by several criteria• Exporting data

Traveller tracker:• Team Location Information• Visualization on a map


9

For the Travel Booker(arrangers)

Challenges for the travel bookerFor the arrangers, ensuring that all audiences are satisfied (travellers and managers) is a priority. This is why EBT helps define the itinerary and ensures compliance with the travel policies by giving feedback on the various product engines and on the details of each trip. It provides agility in communicating with the agency, either in the message exchange or each trip’s details.

Product Engines Online - Booking• Agile and intuitive• Compliance with the traveller's profile travel policy

Travel definition• Information for each traveller and their itinerary• Join cost centres• Approval Process Information

Reports• By different criteria


10

For the traveller

Challenges for the traveller:Whether you are still at the office or away travelling, you need quick and easy to use solutions to manage or access your travels.Either to access the itinerary and the necessary documentation, or to book and acknowledge the rate of a certain service, the traveller has access to a mobile application or the EBT web for comfort and suppleness.

My travels• itineraries and details of each service• documentation and maps

Travel Booking• travel definition according to their preferences• compliant with the travel policy

Rate search• quick and easy access to each product in accordance with the

organization


11

For the Travel Agent

Challenges for the travel agent:The day-to-day of the corporate travel agent is difficult and complex: they need to respond to the client’s requests, ensure compliance with each corporate organization's contract rules, in accordance with the agency's internal processes and management rules and still need to respond to everything quickly and efficiently. KEYforTravel frees the agents from many of the tasks that bring little added value so they can focus on the one thing they are irreplaceable: delivering the best possible customer service.

File sync• itinerary and services synchronised with the client• direct communication with the traveller and / or arranger

Business Engines• search and reservation in accordance with each client’s rules• transparent access to the contracted product and rules

Consistent and integrated information• validation of rules, approval process feedback, corporate’s file details


12

EBTElectronic booking tool


13

EBTElectronic booking toolNew version of the corporate solution onlineKEYforTravel has a web environment for corporate clients where they can manage and control their trips

Service Areas:• Create trip• Rate• Notifications• The travels• Reports / Dashboard

Engines• Flights• Hotels• Rent-a-Car • Train • Insurance


14

Create travel

Creating and defining travelA trip is created and synchronized with the front office for full information and control of the agent

Definition of:• itinerary• services• travellers• cost centres• description

EBT


15

Notifications

Notification areaTo provide feedback in the user context

Information about:• messages• warnings• travel feedback • approvals

EBT


16

TravelsTravel details and status

Information about:• Travel’s list• Status• Services involved• Dates• Description• Details

EBT


17

Travel detailsTravel details and status

Information about:• Travel services• Details by cost centre• Approval status

EBT


18

UserflowEBT


19

Mobile EBTMobile native app for iOS and Android


20

App entry

Dashboard entryGive feedback in the user context

Information:• user profile• next trip• my travels• communication• create travel• approvals

Access to search engines for rates:• Flights• Hotels• Rent-a-Car• Train

Mobile EBT


21

My Travels

Travel’s listVisualize my trips on the map, filtered and sorted

Information from:• destiny• date• services

Filter by:• traveling• new• traveled

Mobile EBT


22

Travel details

Each service and segment dashboardThe app gives detail of each trip and service

Information of:• Flights - segment to segment• Hotel, photos and map

Data:• Details of each service• Associated documentation

Mobile EBT


23

Thank you,

Do not hesitate to contact us if you have any doubts

Pedro Seabra [email protected]

Eduardo [email protected]

June 2018

Solutions forCorporate travel management

www.viatecla.com

Corporate for Travel Agencies › viatecla › share › 2018-07... · 2018-08-31 · commissions...

Documents

Transcript of Corporate for Travel Agencies › viatecla › share › 2018-07... · 2018-08-31 · commissions...