Corporate Executive Deck

© 2017 Concentrix Corporation Confidential

Concentrix CorporationChris Caldwell

President@CNXPresident

Different by DesignTM

Baird 2017 Global Consumer, Technology

and Services Conference

June 6, 2017

© 2016 Concentrix Corporation Confidential© 2017 Concentrix Corporation Confidential

Safe Harbor Statement

2

Statements in this presentation regarding Concentrix Corporation or SYNNEX Corporation which are not historical facts may be forward-looking statements

within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements may

be identified by terms such as believe, expect, may, will, provide, could and should and the negative of these terms or other similar expressions. These forward-

looking statements include, but are not limited to, statements regarding our business strategy, our investments, our growth, CRM BPO market and growth

opportunities, growth rate of our verticals, our service features and capabilities, and our financial goals.

These are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in the forward-looking statements. Please

refer to the documents filed with the Securities and Exchange Commission, specifically SYNNEX Corporation’s most recent Form 10-K and Form 10-Q, for

information on risk factors that could cause actual results to differ materially from those discussed in these forward looking statements. Statements included in

this presentation are based upon information known to Concentrix Corporation as of the date of presentation and Concentrix Corporation assumes no obligation

to update information contained in this presentation.

© 2016 Concentrix Corporation Confidential© 2017 Concentrix Corporation Confidential 3

Note: Financials based on last twelve months as of February 28, 2017.

(1) Non-GAAP Measure. See appendix for Definitions of Non-GAAP Measures and a reconciliation such measures to GAAP.

SYNNEX Corporation Services Division – Concentrix

$ 1 . 7 B

$ 1 4 9 M

R E V E N U E

A D J U S T E D

O P E R A T I N G

I N C O M E ( 1 )

$ 1 4 . 5 B

$ 4 8 0 M

R E V E N U E

A D J U S T E D

O P E R AT I N G

I N C O M E ( 1 )

• Founded in 1980

• NYSE: SNX

• 119 Consecutive

Quarters of Profitability


Enable companies to be more cost effective

and strategic in delivering services to their

customers around the world

What We Do…

4

Differentiation in the

Marketplace

Revenue and

Profit Growth

Increased

Customer Loyalty

Intelligent

Interactions

Personalized

Experiences


$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

CRM Marketplace

5

($M Revenue)

Global Top 5 (1)

#5

Growth Opportunities (2)

$170B

$10B

$400B

$35B

$100B

$100B Digital

Marketing

ServicesVertical BPO

Back Office

BPO

Analytics Services

IT Consulting

Maintenance &

Support

Consulting

$135B

Internet of

Things

CRM BPO

$64B

Notes:

(1) Based on 2016 revenue as available. Peers adjusted for acquisitions. Concentrix adjusted for Minacs acquisition. Source: Company filings, Wall Street research and Gartner research.

(2) Source: Nelson Hall research, Gartner research, Nasscom reports, other industry research, Company public filings, Wall Street research.


Concentrix At-A-Glance

6

Environment

VOTED

BESTPLACETO WORK

Quality Experts

2000+Trained COPC Coordinators One of First Certified

Helped Develop Standard Self-Benchmarking Status

Global CRM Business Services

TOP

5

Top Ranked Global

Presence in

Awards

Industry Awardsin 2016

55

35+Clients

450+

Average Client Tenure

12

Years

Languages

40+

Staff Technology

ConnectedGlobalTechnologyInfrastructure

1

Over

Years35Longest Client Relationship

Relationships

Locations

125+

Leadership Position

2016MARKETLEADER

Recognized as a leader in

95%of publications and industry reports

YearsCountries


Diversified Revenue Base >50% Outside North America

7

United States

Uruguay

Colombia

Costa RicaBrazil

Nicaragua

United Kingdom

Australia

UAE

Japan

Bulgaria

Portugal

Spain

Slovakia

Saudi

ArabiaIndia

China

New Zealand

Philippines

Malaysia

South Korea

Canada

Brazil

Australia

Singapore

Romania

Romania

Presence in 35+ Countries


Strong Portfolio – Key Verticals and High Value Solutions

8

Client Solution Mix

Traditional

CRM

Technology

Enabled

>70%

Other

Verticals

Strategic

Verticals

>70%

Vertical Mix

Strategic verticals growing 3x faster

than rest of business


Recognized as Leaders by Many Industry Experts & Our Clients

9

Analyst Leader Placement

Client Recognition

• Best Service Experience – Largest China Communications

Company

• Best Customer Effort Score – Global Technology Company

• Outstanding Customer Service – Largest India Insurance

Company

• Customer Obsession Awards – Global eRetailer

• Top Individual Contributors – Global Financial Company

• Best Performing Business Partner – Top Healthcare Provider

Industry Awards


Gartner Positions Concentrix as a Global Leader

10

March 2017 Magic Quadrant for Customer Management Contact Center BPO, Worldwide

8th Time positioned as a Leader

A Leader in “Completeness of Vision”

Highest in “Ability to Execute”

(1) This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document

is available upon request from Concentrix.

(2) Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with

the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as

statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a

particular purpose.

(3) Concentrix acquired IBM’s CRM and Industry Vertical Business in early 2014.


Evolution of the Market

11

PRICE OF

SERVICE VALUE OF

TRANSACTIONALIGNED

FINANCIAL

PRINCIPLES1990s

2000s

2020+

• Fragmented Delivery

• Labor Arbitrage

• Vendor Relationships • Consolidation of Vendors

• New Delivery Channels

• Technology Introduced

• Closer Partnerships• End-to-End Process

Management

• Effortless Engagement

• Emotional Connections

• Personalized Experiences

• Embedded Partners


More Disruption to Come

12

• Personalized Emotional Experiences

• Focus on True Loyalty, Brand Advocates, Repeat Buyers

CUSTOMER

SENTIMENT

• Collecting, Connecting and Interpreting Data

• Effortless Engagement

• Gain Share – Aligned Financial Rewards

• Collaborative Partner Ecosystem

CONNECTED

ENVIRONMENT

ALIGNED

GOALS


Concentrix - Investing for the Future

13

SENTIMENT

ANALYSIS

SYSTEM

INTEGRATION

PERSONALIZED

INTERACTIONS

• Analysis of Communication Styles

• Real Time Emotional Feedback

• Digital Development and SI Capabilities

• Channel Technology Enhancement – AI

• Big Data - 360 Degree View of Customer

• Connected Car \ Internet Of Things


$11 $16

$97

$113$131

$149$160

$189

$1,096

$1,417

$1,588

$1,721

$0

$400

$800

$1,200

$1,600

2012 2013 2014 2015 2016 Q1 LTM

Concentrix Performance – First Investment 2004

(1) Non-GAAP Measure. See appendix for Definitions of Non-GAAP Measures and reconciliation to GAAP measures.

(2) Q1 LTM financials based on last twelve months as of February 28, 2017.

Financial Performance

Adjusted Operating Income (1)

$200

$100

Revenue

$1,417

$1,588

$1,096

$1,721

($M)

Strategic Investments and Strong Organic Growth Driving Step Changes in Revenue

Take Share of Wallet

Targeting Double-Digit

Adjusted Operating Margin

Superior Adjusted ROIC

Strategic Acquisitions

14

(2)


Well Positioned to Grow

• Corporate Culture Aligned to Being Contrarian

• Recognized Global Leader in the Market

• Focused on Personalized, Intelligent Services in Key Growth Markets

• Investments in Disruptive Technologies, Applications and Services

• Continued Plan for Strategic Acquisitions

• Strong Balance Sheet

15


Appendix

Different by DesignTM


Use of Non-GAAP Financial Measures

17

To supplement the financial results presented in accordance with GAAP, Concentrix/SYNNEX uses Adjusted operating income, Adjusted operating margin, and

Adjusted return on invested capital, among others, which are non-GAAP financial measures that exclude the amortization of intangible assets, restructuring costs,

acquisition and integration expenses and the related tax effects thereon. These non-GAAP measures provide investors with an additional tool to evaluate operating

results. Because these non-GAAP measures are not calculated in accordance with GAAP, they may not necessarily be comparable to similarly titled measures

employed by other companies. These non-GAAP financial measures should not be considered in isolation or as a substitute for the comparable GAAP measures,

and should be read only in conjunction with the Company's consolidated financial statements prepared in accordance with GAAP.

Concentrix/SYNNEX management uses the non-GAAP financial measures internally to understand, manage and evaluate the business, to establish operational

goals, and in some cases for measuring performance for compensation purposes. Concentrix/SYNNEX management believes it is useful for the company and

investors to review, as applicable, both GAAP information, and the non-GAAP measures in order to assess the performance of Concentrix/SYNNEX’ continuing

businesses and for planning and forecasting in future periods. These non-GAAP measures are intended to provide investors with an understanding of

Concentrix/SYNNEX’ operational results and trends that more readily enable investors to analyze Concentrix/SYNNEX' base financial and operating performance and

to facilitate period-to-period comparisons and analysis of operational trends. The management of Concentrix/SYNNEX believes the non-GAAP financial measures

are useful to investors in allowing for greater transparency with respect to supplemental information used by management in its financial and operational decision-

making. A reconciliation of Concentrix/SYNNEX’ non-GAAP financial information to GAAP is set forth in the supplemental information table at the end of this

presentation.

The non-GAAP financial measures included in this presentation are:

• Adjusted operating income, which is operating income as adjusted to exclude acquisition and integration expenses, restructuring costs and the amortization of

intangible assets.

• Adjusted operating margin, which is Adjusted operating income as defined above divided by Revenue (at the consolidated level) and Segment Revenue at the

segment level.


Reconciliation of GAAP to Non-GAAP Financial Measures

18

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