Corp effectiveness workshop outline
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Transcript of Corp effectiveness workshop outline
Corporate Effectiveness Workshop
Designed and Delivered by
Agenda• Organisational Excellence
• Corporate Values and related behaviour
• Corporate functions - role and responsibility Inter-
departmental collaboration
• Internal Customer Satisfaction - meaning, implications, identify
them and their expectations
• Process compliance and value creation - Enforcing process
compliance (what is the purpose), internal challenges, IC
challenges, Action plan to overcome them
Organizational Excellence
Agenda• What is organisational
excellence?
• Why is it important to understand and discuss organisational excellence?
• What are some of the indicators for excellence in organisations?
• What are some success indicators?
• How to identify absence of success indicators?
• Reality Check for stage or level of excellence in our organization......
Coreporate Values
Core Values• Importance and significance
of understanding values....
• What are our core values of the company?
• How does it define our corporate citizenship or behaviour?
• Reality Check for level of common understanding......
Corporate Functions
Corporate Functions• What should be the role of
corporate functions?
• What will define success of any corporate function? Develop a framework for success.
• How do we measure up to this framework? Reality check ......
• Role of corporate functions in initiating, promoting and sustaining change management.
Recap of Day 1
Internal Customer Satisfaction
ICS Agenda• Internal Customer Satisfaction -
defining and understanding its importance and implications
• Who are our Internal Customers?
• What are their expectations from me and my department?
• Why do they expect this? What is the relationship this expectation may have with their performance and results?
• What are some of the success indicators or indicators of absence of these ICS?
Process Compliance vs. Value Maximisation
Process Compliance• Handling dilemma between ensuring
process compliance for Support/ Corporate functions vs. maximising organisational values?
• Process definition and purpose - how to optimise value to organisation?
• Identify challenges of current processes as seen or experienced by Internal Customers. Understanding ‘real challenges’ and acknowledging them.
• Redefining processes to maximise organisational value. Create a framework for this at systemic level rather than handling it at transactional level.
Employee Engagement and Collaboration
Employee Engagement & Collaboration
• Understanding nuances of Employee Engagement and Collaboration.
• How can an individual in corporate role foster and improve employee engagement and collaboration across organization?
• What are some indicators - that point to higher or improving employee engagement and collaboration?
Action Planning
Action Plan - Best Practices• It must be in ‘my’ area of control
• The description must use and focus on ‘action’ words and ‘results’
• It must define time to start and time to finish
• It must define ownership by name
– If it is anyone other than ‘me’ must obtain explicit concurrence from person
• One of the best practices is
– Must define all dependencies
– Must still take ownership for closures by those persons on whom it depends