Corey Burns CV
2
Corey Burns 6 Brooklodge Grove, Glanmire, Co. Cork. Phone: +353 21 4820465 Mobile: +353 85 7839705 Email: [email protected] Linkedin: linkedin.com/corey-burns-1b12aa70 PROFILE I would consider myself to be an ambitious individual with a positive mentality to work hard and enjoy whatever I am assigned to do in life. CAREER HISTORY I currently work for Abtran as a Product Specialist for Electric Ireland. I have worked with Abtran as a Customer Service Advisor for Electric Ireland prior to being promoted to a Product Specialist. I have been working with Abtran since November 2013. From working with Abtran I have gained over three years Office Administration and Customer Support experience. I have also gained invaluable experience by dealing with SAP CRM data entry systems and Microsoft Office packages. Product Specialist, Abtran 2015 I was promoted to Product Specialist with Abtran in 2015 and I am currently in this role, my responsibilities are; To build and maintain strong relationships with both internal and external clients. To meet the agreed Service Level Agreements on a daily basis. To create and implement new ideas for improvement within the business. To be extremely efficient with functionality of the SAP CRM system. To assist every member of the business, i.e. system issues, customer queries etc. To deliver in-house and/or new hire training. Customer Service Advisor, Abtran 2013 I started working for Abtran in November 2013 on the Revenue Local Property Tax account, my responsibilities were; To assist customers with queries regarding the Local Property Tax. To process registrations for customers. To file tax returns and to take payments from customers. Promotions Specialist, The Nightmare Realm 2012 I started working for The Nightmare Realm as an actor in 2012. I was then promoted to Promotions Specialist. My main responsibility was to link in Hopkins Communications (whom The Nightmare Realm had hired to promote their marketing and advertising campaigns) to visit highly populated places, e.g. colleges, local media outlets, main streets etc. dressed as a character from The Nightmare Realm to actively promote it. Customer Assistant, Tesco 2011 I have worked in the Stock Control Department in Tesco which gave me the responsibilities of taking product counts and checking the system frequently for deliveries. EDUCATION & TRAINING FETAC Level 5 Certification Environmental Science St. John’s Central College Cork 2011 FETAC Level 5 Certification Laboratory Science St. John’s Central College Cork 2010
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Transcript of Corey Burns CV
Corey Burns6 Brooklodge Grove, Glanmire, Co. Cork.
Phone: +353 21 4820465 Mobile: +353 85 7839705Email: [email protected] Linkedin: linkedin.com/corey-burns-1b12aa70
PROFILE I would consider myself to be an ambitious individual with a positive mentality to work hard and enjoy whatever I am assigned to do in life.
CAREER HISTORYI currently work for Abtran as a Product Specialist for Electric Ireland. I have worked with Abtran as a Customer Service Advisor for Electric Ireland prior to being promoted to a Product Specialist. I have been working with Abtran since November 2013. From working with Abtran I have gained over three years Office Administration and Customer Support experience. I have also gained invaluable experience by dealing with SAP CRM data entry systems and Microsoft Office packages.
Product Specialist, Abtran 2015I was promoted to Product Specialist with Abtran in 2015 and I am currently in this role, my responsibilities are;
To build and maintain strong relationships with both internal and external clients. To meet the agreed Service Level Agreements on a daily basis. To create and implement new ideas for improvement within the business. To be extremely efficient with functionality of the SAP CRM system. To assist every member of the business, i.e. system issues, customer queries etc. To deliver in-house and/or new hire training.
Customer Service Advisor, Abtran 2013I started working for Abtran in November 2013 on the Revenue Local Property Tax account, my responsibilities were;
To assist customers with queries regarding the Local Property Tax. To process registrations for customers. To file tax returns and to take payments from customers.
Promotions Specialist, The Nightmare Realm 2012I started working for The Nightmare Realm as an actor in 2012. I was then promoted to Promotions Specialist. My main responsibility was to link in Hopkins Communications (whom The Nightmare Realm had hired to promote their marketing and advertising campaigns) to visit highly populated places, e.g. colleges, local media outlets, main streets etc. dressed as a character from The Nightmare Realm to actively promote it.
Customer Assistant, Tesco 2011I have worked in the Stock Control Department in Tesco which gave me the responsibilities of taking product counts and checking the system frequently for deliveries.
EDUCATION & TRAININGFETAC Level 5 CertificationEnvironmental ScienceSt. John’s Central College Cork 2011
FETAC Level 5 CertificationLaboratory ScienceSt. John’s Central College Cork 2010
Leaving Certificate ExaminationsNorth Monastery Secondary School Cork 2010
IT SKILLS & LANGUAGESIT Skills: Microsoft Office, SAP CRM, Citrix, Interaction Client, Email and Written Etiquette.Languages: English (Fluent), Irish (Conversational) and French (Conversational).
INTERESTSI am very interested in Graphic Design and the use of Social Media to promote business. In my spare time, I like to create Social Media adverts for local businesses on a voluntary basis. My target demographic would be small business who are starting fresh. I believe that well-designed Social Media posts attracts positive attention to businesses therefore increasing recognition.
REFERENCESAbtran, Human Resources Department, 021 230 1800.Gillian Forbes, Product Specialist Team Leader, Abtran, 086 081 8892.Ken Tobin, Former Director, The Nightmare Realm, 086 816 2105.Triona Griffin, Manager, Tesco, 1890 928 533.
