Core Services of Digital and Physical Libraries in Informational World Cities An Empirical...
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CORE SERVICES OF DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES
AN EMPIRICAL INVESTIGATION
Lisa Orszullok, Anika StallmannAgnes Mainka, Wolfgang G. Stock
Heinrich-Heine-University Düsseldorf, Germany, Department of Information Science
SILF 2012 17 – 19 July 2012
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 2
INFORMATIONAL CITY RESEARCH
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 3
THE KNOWLEDGE SOCIETY
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 4
THE KNOWLEDGE SOCIETY
Where will we find the knowledge of a society?
• Scientific knowledge• Lay and expert knowledge• Basis of education and training• Reservoir of Patents• Knowledge-based organization• Management strategies• …
(Hack, 2006)
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 5
KNOWLEDGE AS MAIN INCENTIVE OF ECONOMIC GROWTH
Universities Knowledge intensive organizations
Libraries
Science Parks
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 6
INNOVATION OF THE KNOWLEDGE SOCIETY
Information and Communication Technology
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 7
LIBRARIES AND THEIR IMPORTANCE FOR INFORMATIONAL CITIES
24/7 access to the library
providing access to all e-resources
transfer of knowledge
active marketing
enhance usability
e-learning services
lifelong learning
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 8
SURVEY ABOUT DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 9
SURVEY ABOUT DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES
informational world city=
world city +
(knowledge city | creative city | digital city | smart city)
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 10
EMPIRICAL INVESTIGATION
physical and digital space of public libraries
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 11
Reference Services
- e-Mail- Chat and Instant
Messaging- SMS- Web Form- Voice over Internet
Protocol
Online Public Access Catalog (OPAC)
- In National Language- In English
Guides AppsSocial Media
Digital Ressources
- e-Books- e-Magazines and
e-Newspaper- e-Journals- Bibliographic Information
Services- Audio Books- Images and Videos- Music- e-Learning- digitized documents
Digital Library
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 12
Physical Library
Architectural Landmark
Physical Resources
- Print Resources- Multimedia Resources- Shelves- RFID
Reading and Working Spaces Meeting Spaces
Children’s Space Learning Space
Drinks and Food Attracation of Space WiFi
Seminars
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 13
E-RESOURCES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
Web-OPAC
Web-OPAC in English
e-journals
e-books
digital images
audio books
music
e-magazines
videos
newspapers
bibliographic databases
own digitized documents / collections
0 10 20 30 40 50 60 70 80 90 100%
n = 29 cities
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 14
GUIDES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
video guide
seminars
text documents
FAQ
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 15
DIGITAL REFERENCE SERVICES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
Chat / Instant Messaging
SMS
Web Form
Skype
0 10 20 30 40 50 60 70 80 90 100%
n = 29 cities
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 16
APPLICATIONS OF SOCIAL MEDIA IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
Blogs
Flickr
Youtube
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 17
SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 18
SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
0 10 20 30 40 50 60 70 80 90 100%
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 19
SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
0 10 20 30 40 50 60 70 80 90 100%
"wow" effect
Shanghai Public Library
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 20
SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
0 10 20 30 40 50 60 70 80 90 100%
"wow" effect
Shanghai Public Library
attraction of spaces Biblioteca de Sao Paulo
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 21
Lisa Orszullok, Anika StallmannAgnes Mainka, Wolfgang G. StockHeinrich-Heine-University Düsseldorf, Germany, Department of Information Science
SILF 2012 17 – 19 July 2012
Thank You!
Questions?
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 22
REFERENCES
Castells, M. (1989). The Informational City. Oxford: Blackwell.
Castells, M. (1994). European cities, the informational society, and the global economy. New Left Review, 204, 18-32.
Castells, M. (2000). The Rise of The Network Society (2nd ed.). Oxford: Blackwell.
Hack, L. (2006). Wissensformen zum Anfassen und zum Abgreifen. Konstruktive Formationen der „Wissensgesellschaft“ respektive des transnationalen Wissenssystems. In U. Bittlingmayer & U. Bauer (Eds.), „Die Wissensgesellschaft“. Mythos oder Ideologie (pp. 109-172). Wiesbaden, Germany: VS.
Mainka, A., Khveshchanka, S., & Stock, W. G. (2011). Dimensions of informational city research. In Digital Cities 7. Real World Experiences. International workshop at C&T 2011, 30 June 2011, Brisbane, Australia.
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 23
REFERENCES
Singapore Department of Statistics. (2010). Yearbook of Statistics Singapore. Singapore: Singapore Department of Statistics.
Stock, W. G. (2011). Informational cities. Analysis and construction of cities in the knowledge society. Journal of the American Society for Information Science and Technology, 62(5), 963-986.
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HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 24
PICTUREShttp://atlasshrugs2000.typepad.com/.a/6a00d8341c60bf53ef0120a6c09363970b-800wihttp://jot.nspire.org/wp-content/uploads/2012/02/Knowledge.jpghttp://officeimg.vo.msecnd.net/en-us/images/MH900401794.jpghttp://bc03.rp-online.de/polopoly_fs/denksport-am-schachbrett-die-maedchen-und-1.1335215.1311003154!/httpImage/4116422901.jpg_gen/derivatives/rpo54_400/4116422901.jpghttp://www.jointdegree.eu/uploads/pics/The_University_of_Zadar.jpghttp://watermarked.heritage-images.com/1269684.jpghttp://img.ehowcdn.com/article-new/ehow/images/a07/pe/gj/can-management-small-business-established-800x800.jpghttp://guncarryinglibrarian.files.wordpress.com/2012/02/trinitycollegelibrarydub.jpghttp://blogs.loc.gov/law/files/2010/08/Reference-Librarian-assisting-readers-1.jpghttp://images.travelpod.com/users/canadian_couple/1.1242705600.amsterdam-central-library.jpghttp://www.digitalbookworld.com/wp-content/uploads/digital-library.jpghttp://teamtechnos.com/wp-content/uploads/2012/03/wifi.jpghttp://www.shanghai.gov.cn/uploads/oldpic/objpic/00019624.jpghttp://colunistas.ig.com.br/clarissaschneider/files/2010/07/blibioteca-de-sao-paulo-bx2.jpghttp://www.rfidnet.ch/images/rfid-chip.jpg