Core Course BUSINESS COMMUNICATIONS - Official...

School of Distance Education

Business Communications

UNIVERSITY OF CALICUT

SCHOOL OF DISTANCE EDUCATION

B Com

(2011 Admission Onwards)

VI Semester

Core Course

BUSINESS COMMUNICATIONSQUESTION BANK

1. Communication is derived from a Latin word “Communis” which meansa. Communityb. Share

c. Commond. Marxist

2. Communication starts with:a. Messageb. Sender

c. Channeld. Feedback

3. The number of key elements in the communication process is :a. Fiveb. Six

c. Sevend. Four

4. The two broad areas of communication are:a. Oral and written communicationb. Verbal and written communicationc. Verbal and non-verbal communicationd. Oral and non-verbal communication

5. Which of the following are examples of oral communication?a. Meetings, memos and presentationsb. Meetings, memos and performance reviewsc. Meetings, presentations and performance reviewsd. Reports, presentations and performance reviews



6. Which of the following are examples of written communication?a. Letters and voicemailb. Reports and email

c. Circulars and voicemaild. Presentations and email

7. All the following are external stakeholders of an organization, except:a. Mediab. Government

c. Suppliersd. Shareholders

8. Functional coordination is one important reason for communicating with:a. Superiorsb. Peers

c. Subordinatesd. Employees’ unions

9. Communication with superiors involves:a. Problem solvingb. Disciplinary matters

c. Welfare aspectsd. Public relations

10. Listening has been identified as one of the “seven habits of highly effectivepeople” by :

a. Lundsteenb. Stephen Covey

c. Lee Iacoccad. Tom Peters

11. The most basic type of listening is known as:a. Discriminative listeningb. Comprehension listening

c. Appreciative listeningd. Evaluative listening

12. Another name for dialogic listening is:a. Empathetic listeningb. Therapeutic listening

c. Relational listeningd. Active listening

13. Readability is determined mainly by:a. Punctuationb. Length of words

c. Active and passive voiced. Spelling

14. One broad principle of general writing is :a. Write to express, not to impressb. Write to impress not to expressc. Toned. Emphasis and subordination

15. Writing style can be improved through use of :a. Jargonb. Slang

c. Simple wordsd. Metaphors

16. All the following are advantages of oral communication, except :a. Control over receiver’s attentionb. Immediate feedbackc. Personal qualityd. Conveying complex information



17. Teleconferencing is not suitable for :a. Meetingsb. Interviewsc. Problem solvingd. Keeping in touch with country offices

18. One advantage of telephone communication is :a. Good for problem solvingb. Permits use of some non-verbal cuesc. Conveying large amount of informationd. Keeping a permanent record

19. Reading refers to which element of the communication process?a. Encodingb. Decoding

c. Messaged. Channel

20. Reading for information about what is happening within your organizationis called :

a. Reading for pleasureb. Reading for personal interest

c. Reading for internal informationd. Professional reading

21. Reading may be described by all the following, except:a. A passive processb. A skillc. An active processd. Thinking under the stimulus of the printed page

22. The most challenging type of meeting is :a. Task oriented meetingb. Information sharing meetingc. Progress meetingd. Problem solving meeting

23. All the following are characteristics of meetings, except:a. Focusedb. Planned

c. Highly formald. Structured

24. A meeting called to discuss arrangements for a specific event is called:a. Progress meetingb. Task oriented meeting

c. Decision making meetingd. Information sharing meeting

25. The word “memo” is a short form for :a. Memoryb. Memorizing

c. Memorandumd. Members order

26. Memo is derived from a Latin word which means :a. A thing which must be rememberedb. A thing which must be memorizedc. A thing which must be writtend. A thing which must be communicated



27. One characteristic of a memo is :a. Formalb. Tool for external communicationc. Concised. Pretentious

28. All the following types of information can be posted on the intranet,except:

a. Employee benefitsb. Declared holidays

c. Company policiesd. Performance appraisals

29. One advantage of the intranet is :a. Easy to develop and maintainb. Easy to get startedc. Avoids information overloadd. Will be readily used by all employees

30. One disadvantage of the intranet is :a. Large investment in time and moneyb. Encourages grapevinec. Is inferior to emaild. Not suited for small organizations

31. All the following are principles of business letter writing, except:a. Considerationb. Directness

c. Precisiond. Ambiguity

32. Which of the following is not a compulsory part of a business letter?a. Salutationb. Close

c. Attention lined. Body

33. A press release is better known today as :a. Public relationsb. Publicity

c. News released. Advertising

34. One advantage of a news release is :a. Unpaid form of communicationb. Highly credible

c. Can appear in all mediad. Reaches more number of people

35. Which of the following does not describe a report?a. Orderlyb. Subjective

c. Helps decision makingd. Helps in problem solving

36. The quality of a report is determined mainly by:a. The language of the reportb. The visual aspectsc. The length of the reportd. The accuracy of the data



37. A resume summarizes the following:a. Strengths and weaknessesb. Personality

c. Education and experienced. Hobbies

38. Which of the following is characteristic of a chronological resume?a. Appropriate for experienced candidatesb. Mentions most recent job or qualification firstc. Appropriate when education and experience are unrelated to the job

applied ford. Not commonly used

39. The main purpose of a group discussion is to measure :a. Knowledgeb. Personality

c. Group communication skillsd. Leadership skills

40. The primary role of a moderator is to:a. Facilitate the smooth functioning of the GDb. Keep track of timec. Announce the GD topicd. Interfere during the GD

41. Arriving ahead of time for a meeting is an example of :a. Feedbackb. body language

c. Non-verbal communicationd. Verbal communication

42. The message sent is not always the same as the meaning attached to themessage. This is because of the:

a. Wrong senderb. Wrong medium

c. Faulty messaged. Inaccurate decoding

43. The term “cardiac orifice” is an example of:a. Words with multiple meaningsb. Jargonc. Highly specific languaged. Biased language

44. Wrong decoding means:a. Badly worded messageb. Message sent to wrong receiverc. Interpreted meaning is different from intended messaged. Message sent by wrong sender

45. If you are the Advertising Manager of a company, your peers wouldinclude:

a. Market Research Managerb. Vice President Marketingc. Marketing Executived. Vice President Sales



46. The purpose of public relations is:a. To sell the company’s productsb. To communicate with shareholdersc. To project a favourable image of the company among various publicsd. To communicate during a crisis

47. Passive listening means:a. Hard workb. Hearing the sound of words

c. Hearing the meaning of wordsd. Processing the information

48. Which of the following is not an indication of active listening?a. Egocentrism

b. Engaging in conversation with the speakerc. Taking notesd. Reconstructing the information

49. The words “cognizant” and “aware” mean the same thing. Using “cognizant” instead of “aware” is an example of :

a. Simple wordb. Complex word

c. Jargond. Frequently misused word

50. Simple words should be used for all the following reasons, except:a. Need less time and spaceb. Allow reader to focus on the ideac. Allow reader to get the intended messaged. Attract attention to the word itself

51. An impromptu speech means:a. A prepared speech delivered without any supporting aidsb. A speech delivered without any preparationc. A speech delivered while referring to notesd. A speech delivered by reading from notes

52. Reading the lines of a written text means:a. Gaining in-depth understandingb. Superficial understanding of wordsc. Understanding the intended meaningd. Going beyond the intended meaning

53. “ A meeting without an agenda is like a ship without a destination.” Thismeans that the meeting :

a. Has no goalb. Lacks leadership

c. Is inconclusived. Is disorganized

54. A memo is known as an inter office memo because :a. It is used to communicate with peersb. It is used to communicate with superiorsc. It is used to communicate with subordinatesd. It is used to communicate between all levels in the organization



55. An intranet differs from an extranet in the following way :a. Intranet is a private websiteb. Intranet is meant only for internal stakeholdersc. Intranet is more suitable for large organizationsd. Intranet is expensive to maintain

56. Consideration in a business letter means:a. Stressing the “me” attitudeb. Using first person pronounsc. Stressing the “you” attituded. Appealing to the sender’s interest

57. A news release is more credible than advertising because:a. It is carried free by the mediumb. It announces a new development in the companyc. It is accepted by the mediumd. It is more interesting and newsworthy

58. Objectivity in a business report means the following:a. Use of active voiceb. Use of passive voicec. Use of the first person pronound. Emphasizing the doer of the action

59. The resume should be written before the job application letter because:a. The resume is seen firstb. The resume helps to decide what to highlight in the letterc. The resume is more important than the letterd. Most employers do not read application letters

60. A GD is highly structured because:a. It is coordinated by a moderatorb. It measures group communication skillsc. Members have to listen to the views of othersd. The topic, time and number of participants are all decided in advance

61. Which of the following indicates the correct sequence of the elements ofcommunication in the communication process?

a. Sender, Receiver, Channel, Message, Feedbackb. Receiver, Feedback, Sender, Message, Channelc. Sender, Channel, Message, feedback, Receiverd. Sender, Message, Channel, Receiver, Feedback

62. “Communication is a process involving the selection, production andtransmission of signs in such a way as to help a receiver perceive a meaningsimilar to that in the mind of the communicator.” This definition ofcommunication was given by:

a. Newman and Summerb. Bellows, Gilson and Odirone

c. Berelson and Steinerd. Fotheringha



63. The sender encodes the message which is decoded by the receiveraccording to the --------of what has been communicated.

a. Perceptionb. Needs

c. Idead. Convenience

64. Message must be designed keeping the .............. of the audience in mind.a. Perceptionb. Needs


65. ................ must be encoded in message form, keeping the requirements ofaudience in mind.

a. Perceptionb. Needs


66.................. of the message is referred to as the objectives of the senderunderlying the words

a. Objectb. Intent

c. Idead. Data

67. Inability to read the intent behind the message is..............a. Confusionb. Dilemma

c. Bypassingd. Distortion

68. Put concepts together before sending is------------a. Bypassingb. Preparing

c. Encodingd. Defining

69. A set of logically and sequentially arranged utterances.a. Coherenceb. Notion

c. Distractiond. Message

70. ............... refers to mental disturbancesa. Coherenceb. Notion

c. Distractiond. Psychological noise

71. Mental turbulence refers to:a. Inability to understandb. Confusion in the mind of receiverc. Confusion in the mind of senderd. Inability to speak

72. A perceptual zone, on the basis of which inferences are made or thoughtstructured, is called:

a. Distractionb. Lack of language skill

c. Frame of referenced. Bypassing

73. In empathetic communication, we can:a. Probeb. Respond to the feelings

c. Interpretd. Advice



74. Conciseness of message refers to:a. Crispnessb. Comprehensiveness

c. Specificityd. Clarity

75. Errors in language, grammar or visual representation of facts take away:a. Clarityb. Correctness

c. Crispnessd. Conciseness

76. __________ is the process of exchanging messages between a sender and areceiver.

a. Channellingb. Communication

c. Feedbackd. Listening

77. Listening, reading, speaking and writing are all types ofa. Communication skills.b. Emotional barriers.

c. Evaluation techniques.d. Nonverbal communication.

78. Communication barriers are;a. A receiver's response to a message.b. Avenues through which messages are delivered.c. Obstacles that interfere with the understanding of a message.d. The circumstances under which communication takes place.

79. All of the following are examples of verbal communication EXCEPT:a. Emailb. Listening

c. Telephone callsd. Text messaging

80. Email is a growing channel of communication. However, what percent ofemails received are misunderstood?

a. 10%b. 25%

c. 60%d. 85%

81. Organizations hiring hundreds of new employees every year must adopt amore ------- towards the recruiting process.

a. systematic approachb. organizational approach

c. direct approachd. indirect approach

82. Screening stage, --- stage and final stage are the three stages of interviewprocess.

a. collectionb. opportunity

c. selectiond. all of the above

83. An effective oral presentation process follows _____ steps.a. 3b. 4

c. 5d. 6

84. The keys to write a successful resume are:a. Too long, verbose descriptions and over confident toneb. You” attitude, focus on your audience and think about prospective

employer's needc. None of the aboved. All of the above



85. While giving an interview, be --- in your salary expectations.a. modestb. unrealistic

c. realisticd. none of the above

86. Communication is a ___________a. one way processb. Two way process

c. Three way process.d.four way process

87. The main objective of communication isa. Information and persuasion.b. Skill and personality development.c. Control and management.d. Need.

88. The downward communication flow froma. A subordinate to a superior.b. A subordinate to a subordinate.c. A superior to a superior.d. A superior to a subordinate.

89. ______ channel of communication called the grapevine.a. Formal.b. Informal.

c. Horizontal.d. Vertical.

90. Examples of oral communication____a. Letter.b.E-mail.

c. Telephone.d. Fax

91. How to make audio-visual communication effective?a. The pictures are colourful.b. Clearly written.

c. Speak politelyd. Silent

92. Advantage of written communicationa. Save time.b. Save money.

c. Permanent record.d. Neat.

93. Written communication includesa. Reports & forms.b. Interviews.

c. Film.d. Speaking.

94. Communication saves time ina. Internal communication.b. Interview.

c. Oral communication.d. Schedule.

95. The most important part of the letter isa. The heading.b. date

c. Body of the letter.d. Post script.



96. Advantage of oral communicationa. Permanent record.b. Legal document.

c. Save time.d. Reaches slowly.

97. Normal salutation in chairman's speech will bea. Ladies and Gentlemen.b. Dear Sir.

c. Respected Sir.d. Madame.

98. Internal communication is a communication betweena. Banker and customerb. Superiors and subordinate.c. Salesman and buyer.d. Insurance company and its customer.

99. Telephonic conversation is aa. Verbal communication.b. Non-verbal communication.

c. Visual communication.d. Written.

100. Envelopes containing transparent papers to show the address are calleda. Window envelops.b. Easy envelop.

c. Address envelops.d. Front envelop.

101. The communication cycle, the process of re translation of signals intoideas is called

a. Encoding.b. Decoding.

c. Response.d. Feedback.

102. If each line in the inside address is started after leaving a small gap, it isknown as

a. Block form.b. Correct form.

c. Indented form.d. Address form.

103. The inside address should be writtena. Below the salutationb. Above the heading.

c. Above the salutation.d. Above the date.

104. Reports from the subordinates to the superiors take the form ofa. Upward communication.b. Downward communication.

c. Face-to-face communication.d. Visual communication.

105. Pictures, slides, films fall undera. Body languages.b. Audio-visual communication.

c. Reporting.d. Visual communication.

106. Realizing the potential of the self is part of thea. Communication development.b. Language development.c. Skill development.d. Personality development.



107. Salutationa. Comes above inside address.b. Begins at left hand margin of the letter.c. Comes at the end of the letter.d. Comes in body of the letter.

108. Messieursa. a French term meaning gentlemenb. Used in singular.c. is a title like Doctord. Many.

109. A memo is an example fora. Internal communication.b. External communication.

c. Lateral communication.d. Written communication.

110. Gestures is an example fora. Body language.b. Grammar.

c. Speeches.d. Written.

111. Communication over telephone is an example fora. oral communicationb. Audio-visual communication.

c. Internal communication.d. Written.

112. The term “communis” derived from ___word.a. Greek.b. Latin.

c. Chinese.d. English.

113. Communication means ___information, feeling and thoughts, with others.a. To receive.b. Exchange of.

c. Conveying.d. All the above.

114. Grapevine communication is associated with _____communication.a. Formalb. Informal

c. Horizontald. Vertical.

115. Lateral communication is betweena. Superior and subordinate.b. Same cadre of personal.

c. Subordinate and superior.d. Among all.

116. Audio Visual communication combinesa. Auditory only.b. Visual only.

c. Both auditory & visual.d. Written.

117. Communication problems otherwise known asa. Enquire.b. Barriers.

c. Encoding.d. Decoding.



118. Posters fall under _______communication.a. Oral.b. Visual.

c. Written.d. Spoken.

119. Informal communication is otherwise known as ______ communication.a. Grapevine.b. Lateral.

c. Visual.d. Horizontal.

120. Horizontal communication flows through _______a. Face-to-face discussion.b. Telephonic talk.

c. Periodical meeting.d. All the above.

121. Face-to-face communication is a ______a. Visual communication.b. Direct conversation.

c. oral communicationd. Written.

122. Physical Barriers to communication are ______a. Time and distance.b. Interpretation of words.

c. Denotations.d. Connotations.

123. ___ is the process of arriving at agreement through consultation.a. Consensus.b. Horizontal.

c. Vertical.d. Meaning.

124. Information must bea. Accurate, complete, clear.b. Inaccurate, incomplete.

c. Irregular.d. Clear.

125. Effective advice_____a. Is both man-oriented and work oriented.b. Is given in the workers interest.c. Promotes understandings.d. All the above.

126. All the media available can be broadly classified into _____groups.a. Two.b. Three.

c. Four.d. Five

127. Audio-Visual communication is most suitable for mass___and mass_____a. Publicity & education.b. Policies & political.

c. Save & store.d. Publicity& policies.

128. _____ communication is the most popular means of transmitting message.a. writtenb. Oral.

c. Visual.d. Face-to-face.

129. On the _____ it is possible to get immediate feedbacka. Letter.b. Telephone.

c. E-mail.d. Fax.



130. Which of the following is correct?a. On my address.b. To my address.

c. In my address.d. The my address.

131. When Respected Sir is the salutation the appropriate complimentaryclause is ____

a. Yours sincerely.b. Yours faithfully.

c. Yours affectionately.d. Yours lovingly.

132. Appropriate salutation for an application is ______a. My Dear Sir.b. Sir.

c. Dear Sir.d. Sir Mr. X.

133. Margin to a letter is like _____a. Frame of a picture.b. Evidence for the communication.c. Engine to a machined. Boarder

134. Conciseness means _______a. Brevity.b. Courtesy.

c. Coherence.d. Convincing.

135. Date of the letter shall be placed in the ______hand corner of a letter.a. Left.b. Right.

c. Both (1 & 2).d. Anywhere in a letter.

136. Verification of the performance of communication is associated with______a. Communication audit.b. Communication training.

c. Communication feedback.d. Communication process.

137. A group discussion of a real life situation with in a training environment is ____a. Discussion.b. Listening.

c. Case study method.d. All of the above.

138. Bad Listeners will make ______communicationa. Good.b. Bad.

c. Excellent.d. Rather favourable.

139. Post script appears in a letter___a. In the beginning.b. In the middle.

c. In the end.d. Never appears.

140. One of the major drawbacks of the grapevine is that it may spread____news which may sometimes prove harmful even to the employees.

a. Baseless.b. Good.

c. Urgent.d. Secret



141. The possibility of misunderstanding at any step _____a. Brain drain.b. Output.

c. Channel.d. Medium.

142. The information the receiver gets is called ____a. Message.b. Output.

c. Input.d. Source.

143. ------- is the Sources of informationa. Old files.b. Observation.

c. Meeting.d. All the above.

144. Information about its products is ____information.a. External.b. Internal.

c. Planning.d. Deciding.

145. A business letter serves as a record for ____-reference.a. Past.b. Present.

c. Future.d. Both (2) & (3).

146. ____ is the essential aspect of communicationa. Enclosure.b. Letter.

c. Telephone.d. Feedback.

147. Correctness implies____a. Giving correct facts.b. At an appropriate time.

c. In a suitable.d. All the above.

148. _____Communication is unsuitable for lengthy message.a. Oral.b. Written.

c. Vertical.d. Audio visual.

149. “Communication is something so simple and difficult that we can neverput it in simple words”- says___

a. T.S.Matthews.b. Peter.F.Drucker.

c. Newman.d. James

150. Listening helps to make __effective.a. Communicationb. oral communication

c. both a & bd. report

151. Communication in an organization should ideally flow____a. From top to bottom.b. From bottom to top.

c. Both ways.d. Horizontally.

152. The official record of the proceeding of a meeting is known as ____a. Agenda.b. Minutes.

c. Prospectus.d. Report.



153. The participants of a board meeting are _____a. Member.b. Directors.

c. Member and directors.d. outsiders

154. Minutes of resolutions is only resolutions ___a. Recorded.b. Development.

c. Decision-making.d. Authenticated.

155. An informal report is usually in the form of a _____communication.a. person to personb. Prescribed form.

c. Regular intervals.d. Authoritative.

156. List of items to be discussed and decided in a meeting is called as ____a. Resolution.b. Minutes.

c. Invoice.d. Agenda

157. An Agenda prepared in connection with ____a. Meeting.b. Business tours.

c. Exhibition.d. Personal notes.

158. _____is a communication which contains the decision of the higherauthority of the organization.

a. Amendment.b. Resolution.

c. Debate.d. Minutes.

159. A report prepared in a prescribed form and presented according to anestablished procedure is ____report

a. Formal.b. Informal.

c. Statutory.d. General.

160. ____is done by drawing a list of the items of business to be transacted atthe meeting.

a. Minutes.b. Resolution.

c. Invitation.d. Agenda.

161. The minute books are the ____book of the company.a. Subsidiary.b. Statutory.

c. Obligatory.d. Secondary.

162. ____and testimonials are important because they express the opinion ofothers the applicant’s suitability for a position.

a. References.b. Qualification.

c. Service certificate.d. Letters.

163. Organization Theory is written by _____a. William Scott.b. Newman & summer

c. Matthews.d. James.



164. A circular is a form of ____a. Oral communication.b. Face-to-face communication.c. Group communication.d. Visual communication.

165. Dunning letters are also called ____a. Collection letters.b. Letter of credit.

c. Compliant letters.d. Suggestion letters.

166. In................. speakers’ choice of words unintentionally communicatessomething more than what the actual words state.

a. Formal Communicationb. Informal communication

c. Meta communicationd. None of these

167. Type of listening in which we learn to discern the difference in sounds.a. Discriminative listeningb. Biased listening

c. Evaluative listeningd. Appreciative listening

168. In ............. , the receiver holds preconceived notions, which shape theway a receiver decodes the sender's message.

a. Discriminative listeningb. Biased listening


169. .......is also referred to as critical/judgmental listeninga. Discriminative listeningb. Biased listening


170. --------------- takes place when you listen to only those things that youwant to hear or to those that you interested

a. Discriminative listeningb. Biased listening

c. Selective Listeningd. Appreciative listening

171. In .................. form of communication, a subordinate is permitted tocommunicate with the boss of his boss.

a. Chainb. Circular

c. Inverted Vd. Wheel

172............. Involves how we arrange personal space and what we arrange in ita. Kinesicsb. Proxemics

c. Time languaged. Paralanguage

173. ..................... is the study of body physical movements.a. Kinesicsb. Proxemics


174. It involves how we say something in different pitch, tone and voicemodulation such as slow or fast.

a. Kinesicsb. Proxemics




175.................. are our body parts especially arms, legs, hands and headconvey meaning.

a. Gesturesb. Proxemics


176. Small cards that contain the important points of presentation is known as:a. Hand-outsb. Cue-cards

c. Attention grabbersd. None of these

177. Different components of the presentation that attract the attention ofaudience are:

a. Hand-outsb. Cue-cards


178. Materials distributed to the audience to supplement the contents of thepresentationis:

a. Hand-outsb. Cue-cards


179. Which of the following is / are multipurpose presentation?a.Trainingb. Political arena

c.Entertainmentd. All the above

180. Which of the following is /are not multipurpose presentation?a. Informativeb. Entertainment

c. Trainingd. All of these

181. Our purpose in a ------------ presentation is to convince your listeners toaccept your proposal

a. Informativeb. Persuasive

c. Image buildingd. multipurpose

182. Our purpose in a ---------- presentation is to move your audience to takeyour suggested action.


c. Image buildingd. Decision making

183. We can define a presentation as an oral activity using visual electronicaids (such as LCD projectors) to discuss new ideas and information with aspecific audience in an impressive and convincing manner.

a. Group discussionb. Presentation

c. Group interviewd. All the above.

184. ---------- presentations include talks, seminars, proposals, workshops,conferences, and meetings the presenter or presenters share their expertise,and information is exchanged.


c. Image buildingd. Decision making



185. Evaluation Parameters of Group discussion includes:a. Personalityb. Communication

c. Leadershipd. All the above

186. -------------- is a systematic oral exchange of information, views andopinions about a topic, issue, problem or situation among members of a groupwho share certain common objectives.

a. Presentationb. Group discussion

c. Group interviewd. All of these

187. A................ focuses on your skills and experience, rather than on yourchronological work history

a. Functional resumeb. Mini resume

c. Combination resumed. Chronological resume

188. A --------- starts by listing your work history, with the most recentposition listed first.

a. Functional resumeb. Mini resume

c. Combination resumed. Chronological resume

189. Curriculum vitae is known as-a. Personal profileb. Personal data sheet

c. Qualification sheetd. All the above

190. -------- are used by an organisation as a means of having written recordsof established practices such as instructions on how to undertake specifictasks and work policies.

a. Manualsb. Memos

c. Lettersd. All the above

191. ............. are usually the least formal method of written communicationwithin the workplace and will usually include various notices or informationrelating to welfare and safety issues;

a. Manualsb. Memos

c. Lettersd. Circulars

192. --------------- is also known as Non-directed interview.a. Structuredb. Unstructured

c. Depthd. Exit

193. Formal Interview is also known as.............a. Planned interviewb. Unstructured interview

c. Group interviewd. None of these

194. A ----------- letter should be organized like sales lettera. Resumeb. Curriculum vitae

c. Application letterd. All the above



195. A ----------- is also known as a ’cover letter’a. Resumeb. Curriculum vitae

c. Application letterd. Sales letter

196. ------------ is a document sent with your resume to provide additionalinformation on your skills and experience.

a. Hand-outsb. Curriculum vitae

c. Application letterd. Sales letter

197. A synopsis of the most relevant professional experiences you have for theparticular job for which you are applying.

a. Resumeb. Curriculum vitae

c. Application letterd. Hand-outs

198. A summary of your educational and academic backgrounds as well asteaching and research experience, publications, presentations, awards,honours and affiliations.

a. Resumeb. Curriculum vitae

c. Application letterd. Hand-outs

199. ------------ is an assigned communication for a purpose and for specificreceiver or reader.

a. Reportb. Memos


200. Business Letters that please the receiver are calleda. Good news letterb. Praising letter

c. Routine letterd. All the above.

201. The business letter that neither please nor displease the receiver, but arereceived with interest are known as

a. Good news letterb. Praising letter

c. Routine letterd. All the above.

202. For analysing readability of a communication, ................. is calculateda. Fischer’s indexb. Pachees index

c. Fog Indexd. Any of the above

203. The purpose of a -------------- is to help the management identify thereasons underlying a situation that management already know.

a. Reportb. Memos


204. Which of the following is /are element of body of a business report?a. Glossaryb. Cover letter

c. Recommendationd. Executive summery

205. Which of the following is not an element of front matters of businessreport?



a. Introductionb. Cover letter

c. Acknowledgementd. Table of contents

206. Which of the following is not an element of back matters of businessreport?

a. Appendixb. List of references

c. Bibliographyd. Conclusion

207. Which of the following is not a basic part of report?a. Introductionb. Discussion

c. Executive summeryd. Glossary

208. Which of the following is a basic part of report?a. Coverb. Recommendation

c. Title paged. Glossary

209. ------------ indicates the hierarchy of topics and their sequences.a. Appendixb. List of references

c. Bibliographyd. Table of contents

210. A------------ includes rules for forming compound words, abbreviatingtechnical terms, and writing unusual or difficult words

a. Appendixb. List of references

c. Bibliographyd. Glossary

211. Which is NOT one of the three purposes for giving oral presentations?a. To persuadeb. To debate

c. To build goodwilld. To inform

212. Which of the following is an informative presentation?a. Promoting a new service that your company is offeringb. Convincing customers to upgrade to a higher level of servicec. Demonstrating three successful sales techniques to new employeesd. Entertaining the audience to stroke the customers' egos

213. A presentation designed to entertain and validate the audience is a(n)a. Persuasive presentation.b. Informative presentation.c. Oral presentation.d. Goodwill presentation.

214. All of the following would be examples of persuasive presentationsEXCEPT

a. Selling a company's service to a new client.b. Changing an audience's opinion to secure enough votes for an innovative

new policy.c. Stroking the audience's egos to validate their commitment to the organization.d. Convincing upper management to accept a proposal for hiring additional

personnel.



215. Which of the following purposes of an oral presentation is specific innature?

a. "This presentation will cover interpersonal skills, telephone etiquette,and up selling."

b. "This presentation will show that some departments are not providinghigh levels of customer service."

c. "This presentation will cover customer service."d. "This presentation will explain why customers are so important to the

success of the company."

216. An oral message is preferable to a written one when one of the goals is toa. Report many specific details of a law, policy, or procedure.b. Present extensive or complex financial data.c. Modifies a proposal that may not be acceptable in its original form.d. Minimize undesirable emotions.

217. The speaker presents questions or issues that both speaker and audiencehave agreed on in advance. This is characteristic of a(n)

a. PowerPoint presentation.b. Guided presentation.c. Interactive presentation.d. Monologue presentation.

218. Good strategies for planning oral presentations include all of the followingEXCEPT

a. Learning about the physical conditions in which you will be speaking.b. Analyzing the audience and adapting the message to them.c. Incorporating proper headings and paragraph indentation.d. Simplifying what you want to say.

219. How many points should you limit yourself to in a typical presentation?a. Oneb. Three

c. Eightd. There is no limit.

220. Which of the following does NOT involve communicating in theworkplace?

a. Answering customer lettersb. Listening to instructionsc. Lifting heavy boxesd. Working on a team project

221. Which of the following is an example of nonverbal communication?a. An online blog where employees in different cities can share ideasb. A company logo designed to project the organization's imagec. An e-mail message reminding employees of an upcoming staff

meetingd. A phone call from an attorney to a client



222. Effective business communicationa. Decreases the number of positive responses to requests on the first

try.b. Increases reading time.c. Increases the time that it takes disagreements to surface.d. Builds a positive image of your organization.

223. Which of the following is an example of an internal document?a. A performance appraisal of an employee after his first six months on

the jobb. A corporation's annual report released at the end of the yearc. A claims adjustment letter that grants a refund to a customer for a

faulty productd. A price quote for the purchase of new computers

224. Which of the following is an external audience of an organization?a. Peersb. Superiors

c. Subordinatesd. Stockholders

225. Organizations expect writing to be professional and free fromtypographical and grammatical errors, so it makes sense to

a. Rely exclusively on spell check software programs.b. Depend on secretaries to do all of your writing.c. Edit and proofread your written documents carefully and more than once.d. Have documents sent out to a professional printer to have copies made

226. Writing skills for professionals in the workplacea. Are rarely used because the Internet has significantly reduced the

need to writeb. Are not required because secretaries do most of the writing for

professionals.c. Are not necessary since form letters and pre-designed templates are

now available.d. Are a key job requirement that is frequently listed in professional job

descriptions.

227. When writing is not as good as it could be, you and your organization paythe price in all of the following EXCEPT:

a. Ineffective resultsb. Reduced workloadc. Wasted timed. Lost goodwill

228. The primary purpose of a document that is written to convince readers tochange their opinions is to

a. answer a questionb. building goodwillc. persuaded. inform



229. Which of the following is NOT an important aspect of working in teams?a. Drawing on each team member's strengthsb. Resolving conflicts constructivelyc. Cooperating with othersd. Assigning your work to others

230. Information overloada. keeps people well informed and up to dateb. Forces people to be selective about the messages they open and

read.c. Is a primary purpose of informative and positive messages.d. ensures that people get all the important information that they

need



ANSWER KEY

Q.No Answer Q.No Answer Q.No Answer Q.No Answer Q.No Answer Q.No Answer

1 b 31 d 61 d 91 a 121 b 151 c2 b 32 c 62 d 92 c 122 a 152 b3 c 33 c 63 a 93 a 123 a 153 b4 b 34 b 64 b 94 c 124 a 154 a5 c 35 b 65 c 95 c 125 d 155 a6 b 36 d 66 b 96 c 126 c 156 d7 d 37 c 67 c 97 a 127 a 157 a8 b 38 b 68 c 98 b 128 b 158 b9 a 39 c 69 a 99 a 129 b 159 a10 b 40 a 70 d 100 a 130 b 160 d11 a 41 c 71 b 101 b 131 a 161 b12 c 42 d 72 c 102 c 132 b 162 a13 b 43 b 73 c 103 c 133 a 163 a14 a 44 c 74 a 104 a 134 b 164 c15 c 45 a 75 b 105 b 135 c 165 a16 d 46 c 76 b 106 d 136 d 166 c17 c 47 b 77 a 107 b 137 a 167 a18 b 48 a 78 c 108 a 138 b 168 b19 b 49 b 79 b 109 a 139 d 169 c20 c 50 d 80 c 110 a 140 d 170 c21 a 51 b 81 a 111 a 141 a 171 c22 d 52 b 82 c 112 b 142 a 172 b23 c 53 a 83 a 113 b 143 d 173 a24 b 54 d 84 b 114 b 144 b 174 d25 c 55 b 85 c 115 b 145 d 175 a26 a 56 c 86 b 116 c 146 d 176 b27 c 57 c 87 a 117 b 147 d 177 c28 d 58 b 88 d 118 b 148 a 178 a29 c 59 b 89 b 119 a 149 a 179 d30 a 60 d 90 c 120 d 150 a 180 a



Q.No Answer Q.No Answer Q.No Answer Q.No Answer Q.No Answer

181 b 191 d 201 c 211 b 221 b182 d 192 b 202 c 212 c 222 d183 b 193 a 203 a 213 d 223 d184 a 194 c 204 c 214 c 224 d185 d 195 c 205 a 215 a 225 c186 d 196 c 206 d 216 c 226 d187 a 197 a 207 d 217 b 227 b188 d 198 b 208 b 218 c 228 c189 d 199 a 209 d 219 b 229 d190 a 200 a 210 d 220 c 230 b

(c)Reserved

Core Course BUSINESS COMMUNICATIONS - Official...

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