Core 4 Tools and Service Tasks - Coverall Training/Volume... · Customer Service Plan ... –...

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Coverall Franchised Business Initial Training Program

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Restroom CleaningTraining Workbook Volume 2, Class 6

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Review - The Coverall Core 4® process

Tools needed to clean a restroom



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Introduction

• Restrooms get very dirty

• More people = dirtier restrooms

• Lots of germs in restrooms

• Dirty restrooms with bad odors

are bad for business

• Important to clean restrooms

using the Coverall® Program



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Safety first

• Harmful germs

– Live in restrooms

– Can easily spread

• Use Personal Protective Equipment (PPE):

– Disposable latex or nitrile gloves

– Safety goggles

– Mask (as needed)

• Check gloves for rips and holes



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In this class

Safety first!

• 8 steps to cleaning restrooms

• Tools for cleaning restrooms

• Things to remember



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8 steps to cleaning a restroom

1. Restock supplies

2. Remove trash

3. High dust

4. Remove debris and dust mop

5. Pre-spray

6. Wipe dry and polish non-toilet surfaces

7. Clean toilets and urinals

8. Damp mop floor

Customer Service PlanDefines what exactly needs

to be done, and how often



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8 steps to cleaning a restroom

1. Restock supplies

2. Remove trash

3. High dust

4. Remove debris and dust mop

5. Pre-spray

6. Wipe dry and polish non-toilet surfaces

7. Clean toilets and urinals

8. Damp mop floor

WE

TD

RY



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Step 1 - Restock supplies

• Supplies needed:

– Toilet paper

– Toilet seat covers

– Paper towels

– Liquid hand soap

– Trash can liners

– Wax bags for feminine

hygiene dispensers

– Urinal strainers or

deodorant blocks

Load the supplies into your

"Trash Barrel on Wheels"



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If supplies are getting low…

• Need more supplies?

– Write note in the Coverall® Log Book

– Communicate directly with customer

• Not sure how to restock a supply?

– Ask your customer

– Get keys of dispenser(s) from customer



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Toilet paper

• Many kinds of dispensers



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Toilet paper position

• “Pull down” position

Incorrect Correct



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Restock toilet paper

https://www.youtube.com/v/MTFbY33a2WY



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Toilet seat covers

• Most dispensers are similar and easy to load:

• Dispensers come in a box:



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Restock toilet seat covers

https://www.youtube.com/v/wH2sh9hM9NE



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Paper towels


• Do NOT over-stuff paper towels

– Over-stuffed comes out in bunches

– Should pull out one at a time

• Load paper towels right-side up



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Restock paper towels

https://www.youtube.com/v/4hRioskUBbI



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Soap


• Make sure dispensers are working and pumping soap

– Check this during walk-through

– Make note of which ones are not working



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Refill soap dispenser

https://www.youtube.com/v/EoX1LqKB2ko



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Step 2 - Remove trash

• When removing trash:

– Keep trash barrel close to you - work faster

– Lift trash carefully away from your body

– Tie bag

– Put bag directly into Trash Barrel on Wheels



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Remember

• Things to remember about trash:

– Don't set bag on floor

– Don't push trash down with hand or foot

– Don't drag bag across floor



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Trash can

• If the trash can is dirty:

– Pre-spray

– Wait proper dwell time

– Wipe with yellow microfiber towel

– Replace liner



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Remove trash

https://www.youtube.com/v/2OOdCvVOZOs



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Feminine hygiene trash

• In a wax bag or small trash bag

• Considered bio-hazardous waste

• Remember:

– Lift the lid and pull out the bag

– Put in trash barrel with other garbage

– Pre-spray

– Allow proper dwell time

– Wipe with red microfiber towel only

– Replace with new wax bag



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Feminine hygiene trash

https://www.youtube.com/v/Tal_n8eZuNE



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Step 3 - High dust

• High dusting is usually done every few weeks

• Rule of Thumb: Clean top to bottom

• Use damp yellow microfiber towel for anything you can reach with your hand:

– Tops of toilet stalls, walls and doors

– Tops of dispensers

– Tops of other doors

• Use HEPA Backpack Vacuum / brush for:– Ceiling vents

– Air returns

– Light fixtures

– Other surfaces above shoulders

– No more than 12 feet above floor



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High dust

https://www.youtube.com/v/XRNzQUyYKXg



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Step 4 - Remove debris and dust mop

• Ways to clean up debris:

– Pick up large debris with gloved hands

– Use flat mop and dry mop pad

– Use dust pan and broom to sweep

– For carpets and fabric furniture,

use HEPA Backpack Vacuum

• Do NOT use HEPA Backpack

Vacuum on wet surfaces



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Remove debris and dust mop

https://www.youtube.com/v/lXodowfhDV8



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Step 5 - Pre-spray

• Start the wet steps

• Pre-spray:

– Use hospital-grade disinfectants

– Pre-spray in most efficient path

– Allow proper dwell time

– Work left to right, or right to left

– Spray top to bottom



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Pre-spray sink area

• Use disinfectant spray on:

– Ledges

– Exposed plumbing

– Back splash behind sink

– Inside sink bowl and fixtures

– Countertops

Spray

exposed

plumbing

under sink



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Pre-spray sink area

https://www.youtube.com/v/kmL-NSKtp00



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Pre-spray walls and stalls


– Partition walls and stalls

between toilets and urinals

– Walls under urinals

– Back of stall door

– Stall door handles and locks



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Pre-spray walls and stalls

https://www.youtube.com/v/4_a87hsYhzo



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Pre-spray feminine hygiene receptacles


– Inside

– Outside



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Pre-spray feminine hygiene receptacles

https://www.youtube.com/v/A6m1d5FwhnA



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Pre-spray toilets

• Lift toilet lid

• Use bowl brush - force as much water from bowl as possible

• Use approved disinfectant spray on:

– Inside bowl

– Toilet rim

– Underneath rim

– Toilet seat (underside)

– Close lid and spray top of lid

• Allow proper dwell time

– Water tank

– Outside bowl including base

– Plumbing fixtures

– Floor around toilets



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Pre-spray toilets

https://www.youtube.com/v/ShBD4fSJwXk



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Pre-spray urinals

• If present, remove strainers and deodorant blocks and set aside

• Replace them if:– Very dirty

– Smell bad

– Expired

• Use disinfectant spray on:– Plumbing fixtures

– Outside of base

– Inside of base

– Wall around urinals

– Floor around urinals

• Allow proper dwell time

Strainer

(purple)



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Pre-spray urinals

https://www.youtube.com/v/UzrrqN98MpQ



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Step 6 - Wipe dry/polish non-toilet surfaces

• Wipe everything dry

• Polish non-toilet surfaces

• Tools needed:

– Yellow microfiber towels

– Glass cleaner

– Squeegee



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Clean mirrors and windows

• Large mirrors:

– Use Unger SpeedCleanTM Kit

– Use Unger telescopic pole to reach 12 ft.

– Spray glass cleaner onto pad (not mirror)

– Wipe clean with pad

– Use overlapping strokes

• Smaller mirrors:

– Spray glass cleaner on mirror

– Wipe with dry yellow microfiber towel

– Check for streaks or smudges

• Do NOT use towels if they were

used to clean other areas



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Clean mirrors and windows

https://www.youtube.com/v/AP2LdBxLBWE



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Clean sink area

• Use yellow microfiber towel to wipe and polish:

– Sinks

– Faucets

– Handles

– Countertops

• Then spot clean:– Restroom walls

– Entry door, including handles, push plate, and kick plate

– Trash cans (replace bag)

– Stall hinges and locks

– Paper towel dispensers

– Toilet paper dispensers

– Soap dispensers



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Clean sink area

https://www.youtube.com/v/0KAs6wY-zgA



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Clean walls and stalls

• Use the trowel to clean:

– Stall doors

– Partition walls

– Walls around toilets/urinals

• If you don't have a trowel,

use a yellow microfiber towel



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Clean feminine hygiene receptacle

• Use red microfiber towel:

– Wipe inside and outside

– Replace wax bag

– Close receptacle



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Clean feminine hygiene receptacle

https://www.youtube.com/v/0fROi81syh4



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Step 7 - Clean toilets and urinals

• Toilets:

– Raise seat

– Use toilet brush and cleaner

– Use green microfiber towels on seat, outside,

fixtures, plumbing, and walls behind toilet

– Flush tank

– Leave lid raised - indicates a clean toilet

• Urinals:

– Use toilet brush and cleaner

– Use green microfiber towels on outside, fixtures,

plumbing, and walls behind urinals

– Put strainers and deodorant blocks in urinals (Average life span: 2-4 weeks)

• NEVER use bleach in toilet or on urinals!

NEVER USE BLEACH



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Clean toilets and urinals

https://www.youtube.com/v/dyBAfaKXpx0



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Step 8 - Damp mop floor

• Mopping tips:

– Put clean, pre-soaked yellow

microfiber pad on flat mop head

– If you don't have pre-soaked pads,

use diluted disinfectant in bucket

– Clean in “Figure 8” motion

– Work your way from back

of restroom to door

• Where to mop:

– Underneath toilets and urinals

– Corners

– Baseboards



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Damp mop floor

https://www.youtube.com/v/J3s3bvkuLnc



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ReviewRestrooms

Core 4 Tools and Service Tasks - Coverall Training/Volume... · Customer Service Plan ... –...

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