Copyright © Vital Learning Corporation Essential Skills of Leadership PAULA BANZHAF, Facilitator...

Copyright © Vital Learning Corporation

Essential Skills of Leadership

PAULA BANZHAF, [email protected]

The TEAM APPROACHP O Box 70Brownstown, PA 17508717-656-0788www.teamapproach.com

ESL-1


Role of Team Leader

Controller

Make people do job

Compliance

Get by only

Coach

Remove Obstacles that get in way of doing job

Commitment

Quality Product

ESL-2


• Can you pay someone enough to be committed every time?

• Where does commitment come from?

• Think about the best team member you have – are they committed?

ESL-3

Can You Buy Commitment?


Session Objectives

• Upon completion of this module, you will be able to:– Maintain self esteem of your team members– Base discussions about team member’s

performance and work habits on behaviors rather than personalities or attitudes

– Involve your team member(s) in goal setting, problem solving, & decision making

ESL-4


Decision Making

Team Member + Team Leader = Decision

% + Min % = 100%

51% Minimum

ESL-5


Commitment – Position Power vs. Personal Power

Today, worker involvement and commitment are critical to any company’s success

Compliancevs. Commitment Position Power Personal Power Company Peers and Subordinates Command Request One Way Two Way Get By Quality Holds Info Gives Info Demands Coaches Groups Individual My Way or Highway Involves Workers Fear Trust

ESL-6


Skill Points for Essential Skills of Leadership

• Maintain or Enhance team member Self Esteem

• Focus on Behavior

• Encourage Team Member Participation


Maslow’s Hierarchy of Needs

ESL-8

Self-Actualization

Self-Esteem

Social (Affiliation)

Safety (Security)

Physiological


Fact + - =

Opinion + - =

Fact + - =

Opinion + - =

Fact vs. Opinion

ESL-9

Behavior

Attitude

Behavior: You can hear it or see itAttitude: You can think it or feel it

Positive Negative Neutral


Herzberg’s Hygiene – Motivation Model

Hygiene (MAINTENANCE) Factors = STAY-ONsSTAY-ONs

Company Policies, Administration, Supervision, Working Conditions, Interpersonal Relations,

Money, Status, Security

MOTIVATOR Factors = TURN-ONsTURN-ONsPersonal growth, Achievement, Recognition for

Accomplishments, Interesting & Challenging Work, Involvement in Decision Making, Increased

Responsibility

ESL-10


Commitment

Commitment occurs above the line

ESL-11

Self-Actualization

Self-Esteem

Social (Affiliation)

Safety (Security)

Physiological


Analyze Video Segment 1

• Smile

• Sincere Praise

• Acknowledge Feelings

• Ask for Help

• See merit in team member’s ideas

• Express Understanding

• Say “Thanks”

• Friendly Greeting

• Ask about Family

• Offer Refreshment

• Ask Team Member how to Problem Solve

• Listen Actively

• Express Feelings

• Delegate

ESL-12


Difference Between Behavior and Attitude

BehaviorIs what someone does

AttitudeIs what we believe someone thinks or feels

BehaviorAsks the question

“Can I or did I see it or hear it?”

Specific Facts

General Opinions

ESL-13


Analyze Video Segment 8

• How did the team leader encourage the team member to participate?

• How did the team leader maintain the team member’s self-esteem?

• How did the team leader explain the problem?

• Did the team leader share information with the team member?

• Did the team leader ask the team member for a solution to the problem?

• How did the team leader give the team member positive reinforcement?

ESL-14


Always Reflect before you probeAlways Reflect before you probe

REFLECTING – “mirroring” to verify & clarify

PROBING – getting new information, clarifying,

(who, what, when, where, why, how)

SUPPORTING – Expressing feelings

(“I understand”)

ADVISING – Providing facts

ESL-15


“Effective Leadership”Skill Practice Session

• Use scenarios on p. 36 & 37 of your workbook

• 3 roles: Team Leader, team member, observer

• 3 rounds, so each person can practice being team leader

ESL-17


Skill Points Summary

• The first essential skill is to Maintain or Enhance Team Member Self-esteem

• The second, Focusing on Behavior, allows you to look at facts, not opinions

• The third, Encouraging Participation, promotes an exchange of ideas critical to a quality work environment

• The fourth, Listening attentively, shows you care and want open communication

ESL-17

You have to practice ALL FOUR to be effective as a supervisor


Action Planning

• Job Aids and References– Self Assessment– Action Planning Work sheet– Action Planning Record– Trouble Shooting Guide

• Do rest of readings and individual exercises in work book

ESL-18

Copyright © Vital Learning Corporation Essential Skills of Leadership PAULA BANZHAF, Facilitator...

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