Copyright © Texas Education Agency, 2012. All rights reserved. 1 Production Quality Control...
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Transcript of Copyright © Texas Education Agency, 2012. All rights reserved. 1 Production Quality Control...
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Copyright © Texas Education Agency, 2012. All rights reserved. 1
Production Quality Control
Statistics & Risk Management
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Copyright © Texas Education Agency, 2012. All rights reserved. 3
The Faces of QualityQuality Control emphasizes testing of products
to uncover defects and reporting to management who make the decision to allow or deny product release
Quality Assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place.
http://managementhelp.org/quality/total-quality-management.htm
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Copyright © Texas Education Agency, 2012. All rights reserved. 4
Total Quality Management (TQM) Quality can and must be managed.Processes, not people, are the problem.Don’t treat symptoms, look for the cure.Every employee is responsible for quality.Quality must be measurable.Quality improvements must be continuous.Quality is a long-term investment.
http://managementhelp.org/quality/total-quality-management.htm
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Copyright © Texas Education Agency, 2012. All rights reserved. 5
Capture Data at Each Critical Production Process
Document – Flows–Process Issues– Inspections–Variances (sick employee, machine
broke down, etc.)–Rejects
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Copyright © Texas Education Agency, 2012. All rights reserved. 6
Randomly Test Product Samples
Pull products at all stages of the process and inspect-test.
Document results
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Copyright © Texas Education Agency, 2012. All rights reserved. 7
Document IssuesIdentify Statistical Significance of
IssuesIdentify Statistical PatternsGather Employee Thoughts
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Copyright © Texas Education Agency, 2012. All rights reserved. 8
Gather User ExperiencesSurveysPhone/Email Follow-upsReviews (web)Google
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Copyright © Texas Education Agency, 2012. All rights reserved. 9
DeliverablesDocumentsPresentationsWhite Papers
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Copyright © Texas Education Agency, 2012. All rights reserved. 10
Follow-UpsPersistenceImprovements
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Copyright © Texas Education Agency, 2012. All rights reserved. 11
Does it Matter?For contract work, particularly work
awarded by government agencies, “quality control” issues are among the top reasons for not renewing a contract.