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Oracle User Productivity Kit Professional

Ensuring Success with Oracle Apps

Beth RenstromGlobal Product Manager, UPK


Program Agenda

What is UPK Why UPK UPK Demo Customer Examples of Success Resources Q&A


The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Single-source platform to develop, maintain, and

publish documentation, simulations and In-

Application performance support content to enable

seamless usage of all enterprise applications

What is Oracle User Productivity Kit Professional?

4,500 customers 25,000 developers 16 million end users 22 languages


Case Study: UPK in Siebel Upgrade

HELP DESK SERVICE REQUESTS 90%

TEST SCRIPT EFFORT 70%

DOCUMENTATION EFFORT 60%

USER ADOPTION OF SIEBEL 60%ENABLEMENT\TRAINING TRAVEL COSTS $0


Oracle User Productivity Kit (UPK) Create

– Quickly record simulations of nearly any application process (Oracle, SAP, Windows apps)– Augment recordings with conceptual information, questions and assessments

Manage– Collaborative development with Multi User check-in/check-out– Permissions, Versioning, Status, Search, Reporting

Deploy– Publish a single recording effort to multiple formats (HTML, PDF, PPT, DOC, XLS) – Deliver test scripts, training, and context sensitive help in end user applications

Reuse– Each asset is stored as the single source of truth– Leverage assets to create many deliverables for many purposes

Translate– Guided recapture streamlines the translation effort– Support for over 20 languages


Single Source Content Development

Record Once Produce Multiple Outputs

Use Throughout the entire software lifecycle


Oracle UPK in Software Lifecycle: Value Beyond Training

Workforce Effectiveness/

Knowledge Capitalization

Document system processes and procedures for use in CRPs

Create test scripts to validate in User Testing

Record and document transactional and conceptual information

Publish knowledge transfer materials for multiple learning

methods

Use UPK for employee self-service

Deploy In-Application Support to provide just in time, role-based

information

Publish manuals and instructor guides

Track and measure effectiveness of

information

Manage and update content as business processes change

Use UPK to capture ‘as is’ best practices early in the cycle

IT Documents system changes to build customization library

Deploy critical project team assets and information by role


Let's take a look ….


Customer Examples – UPK Adding Value

Lowered training costs by 70% across their PSFT and 3rd party apps deployments

Standardized non-Oracle enterprise application enablement for 60+ apps with UPK

Reduced system test creation time by over 50%, saving over 2 FTE years worth of time.

Reduced creation of project materials timeline by 80%, and standardized EBS globally on over 200 UPK topics

730 + Developer Clients. UPK documentation. PM\Dev Transfer of Information. Sales Consulting. DSS. Oracle Support.


Key Take-Aways

• Project Tool Success throughout the Software Lifecycle

• Implementation• Upgrades

• Single Source Content Creation

• Create • Manage • Deploy• Reuse• Translate


Resources – External

Oracle.com– http://www.oracle.com/us/products/applications/user-productivity-ki

t/overview/index.html

Getting Started Content– http://download.oracle.com/ocomdocs/PlayerPackage/

Online Documentation Library– http://www.oracle.com/technetwork/middleware/upk/documentation

/index.html

My Oracle Support– https://support.oracle.com/

http://www.oracle.com/us/products/applications/user-productivity-kit/overview/index.html

http://www.oracle.com/us/products/applications/user-productivity-kit/overview/index.html

http://download.oracle.com/ocomdocs/PlayerPackage/

http://www.oracle.com/technetwork/middleware/upk/documentation/index.html

http://www.oracle.com/technetwork/middleware/upk/documentation/index.html

https://support.oracle.com/


Social Media & Networking

Linked In: www.linkedin.com– Oracle UPK Community

– Oracle UPK and Oracle Tutor Professionals

– Many others

UPK Blog: http://blogs.oracle.com/UPK Facebook:

http://www.facebook.com/pages/Oracle-UPK-Oracle-Tutor/304844581815 Twitter: http://www.twitter.com/OracleUPK

OAUG – Special Interest Group Quest – Special Interest Group

http://www.linkedin.com/

http://blogs.oracle.com/UPK

http://www.facebook.com/pages/Oracle-UPK-Oracle-Tutor/304844581815

http://www.twitter.com/OracleUPK

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection...

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