Copyright © 2012 Pearson Canada Inc.8 - 1 Developing and Managing Products and Services Chapter 8.
Copyright © 2009 Pearson Education Canada9-1 Chapter 9 Managing Human Resources.
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Transcript of Copyright © 2009 Pearson Education Canada9-1 Chapter 9 Managing Human Resources.
![Page 1: Copyright © 2009 Pearson Education Canada9-1 Chapter 9 Managing Human Resources.](https://reader036.fdocuments.in/reader036/viewer/2022081519/56649e625503460f94b5d84f/html5/thumbnails/1.jpg)
Copyright © 2009 Pearson Education Canada 9-1
Chapter 9Chapter 9Managing Human Managing Human
ResourcesResources
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Copyright © 2009 Pearson Education Canada 9-2
Human Resource Human Resource ManagementManagement
• Planning for staffing needs
• Recruiting and hiring
• Training and development
• Appraising performance
• Managing compensation and benefits
• Overseeing employment status
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Copyright © 2009 Pearson Education Canada 9-3
Planning for Staffing NeedsPlanning for Staffing Needs
From business
plan
From business
plan
Estimatedemand foremployees
Estimatedemand foremployees
Estimatesupply of
employees
Estimatesupply of
employees
Performjob analysis
Performjob analysis
Write jobdescriptions
Write jobdescriptions
Write jobspecifications
Write jobspecifications
To hiringprocess
To hiringprocess
Evaluating Job Requirements
Forecasting
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Copyright © 2009 Pearson Education Canada 9-4
ForecastingForecastingSupply and DemandSupply and Demand
Part-timePart-timeemployeesemployees
TemporaryTemporaryworkersworkers
OutsourcingOutsourcing
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Copyright © 2009 Pearson Education Canada 9-5
Evaluating Evaluating Job RequirementsJob Requirements
JobJobAnalysisAnalysis
JobJobAnalysisAnalysis
JobJobDescriptionDescription
JobJobDescriptionDescription
JobJobSpecificationSpecification
JobJobSpecificationSpecification
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Copyright © 2009 Pearson Education Canada 9-6
Recruiting EmployeesRecruiting Employees
InternalInternal
searchessearchesNewspaper adsNewspaper ads Internet adsInternet ads
Trade showsTrade shows HeadhuntersHeadhunters ReferralsReferrals
EmploymentEmployment
agenciesagencies
Educational Educational institutionsinstitutions
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Copyright © 2009 Pearson Education Canada 9-7
How Employers and Job-How Employers and Job-Seekers Approach the Seekers Approach the
Recruiting ProcessRecruiting Process
NetworkingNetworkingand personaland personal
referencesreferences
Look insideLook insidethe companythe company
UnsolicitedUnsolicitedrrésumésésumés
NewspaperNewspaperor Internetor Internetwant adswant ads
EmploymentEmploymentagency oragency or
search firmsearch firm
EmployersEmployers
Job SeekersJob Seekers
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Copyright © 2009 Pearson Education Canada 9-8
The Hiring ProcessThe Hiring Process
Selectqualified candidates
Selectqualified candidates
11
ConductinterviewsConduct
interviews
33
Checkreferences
Checkreferences
55
Screencandidates
Screencandidates
22
EvaluatecandidatesEvaluate
candidates
44
Select thebest candidate
Select thebest candidate
66
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Copyright © 2009 Pearson Education Canada 9-9
Background ChecksBackground ChecksEmployers take the following steps before hiring applicants:
Employment verification
Criminal records check
Drug screen
Reference checks
Education verification
Motor vehicle records
86%
81%
78%
70%
70%
56%
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Copyright © 2009 Pearson Education Canada 9-10
Pre-employment TestingPre-employment Testing
Job-skills testsJob-skills tests
Psychological testsPsychological tests
Drug testsDrug tests
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Copyright © 2009 Pearson Education Canada 9-11
Training and Training and DevelopmentDevelopment
OrientationOrientation
TrainingTraining
RetrainingRetraining
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Copyright © 2009 Pearson Education Canada 9-12
E-TrainingE-Training
• Approximately 77% of Canadian employers offer e-training
• Benefits– Reduced costs– Increased productivity– Individualized pace– Increased consistency– Improved information sharing
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Copyright © 2009 Pearson Education Canada 9-13
Appraising Appraising PerformancePerformance
ProductivityProductivity
Tim
ing
Tim
ing C
riteriaC
riteria
WrittenWrittenevaluationsevaluations
WrittenWrittenevaluationsevaluations
360-degree360-degreereviewreview
360-degree360-degreereviewreview
ObjectivityObjectivity
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Copyright © 2009 Pearson Education Canada 9-14
AdministeringAdministeringCompensationCompensation
Wages andWages andsalariessalaries
Wages andWages andsalariessalaries
IncentiveIncentiveprogramsprogramsIncentiveIncentiveprogramsprograms
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Copyright © 2009 Pearson Education Canada 9-15
Employee Benefits Employee Benefits and Servicesand Services
InsuranceRetirement
benefits
Employeeshare-ownership
plans
Stockoptions
Familybenefits
Employeeassistance
benefits
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Copyright © 2009 Pearson Education Canada 9-16
Overseeing ChangesOverseeing Changesin Employment in Employment
StatusStatus
PromotionPromotion
TerminationTermination
ReassignmentReassignment
RetirementRetirement