Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.9–19–1...

Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved. 9–1

Learning ObjectivesLearning ObjectivesLearning ObjectivesLearning Objectives

Define training and discuss why a strategic approach is important.

Discuss the four phases of the training process.

Identify three types of analyses used to determine training needs.

Explain internal, external, and e-learning as training delivery approaches.

Give an example for each of the four levels of training evaluation.


Performance ConsultingPerformance ConsultingPerformance ConsultingPerformance Consulting

Figure 9–1


Linking Organizational Strategies and Linking Organizational Strategies and TrainingTraining

Linking Organizational Strategies and Linking Organizational Strategies and TrainingTraining

Figure 9–2Source: Based on ideas from Lisa A. Burke and Joseph V. Wilson III.


Systematic Training ProcessSystematic Training ProcessSystematic Training ProcessSystematic Training Process

Figure 9–3


Sources of the Information Used in Sources of the Information Used in Training Needs AssessmentTraining Needs Assessment

Sources of the Information Used in Sources of the Information Used in Training Needs AssessmentTraining Needs Assessment

Figure 9–4

Organizational Analyses Job/Task Analyses Individual Analyses


Elements of Training DesignElements of Training DesignElements of Training DesignElements of Training Design

Figure 9–5


Learning StylesLearning StylesLearning StylesLearning Styles

Adult Learning PrinciplesAdult Learning PrinciplesAdult Learning PrinciplesAdult Learning Principles

Have need to know why they are learning something.Have need to know why they are learning something.Have need to know why they are learning something.Have need to know why they are learning something.

Have need to be self-directed.Have need to be self-directed.Have need to be self-directed.Have need to be self-directed.

Bring more work-related experiences into the process.Bring more work-related experiences into the process.Bring more work-related experiences into the process.Bring more work-related experiences into the process.

Employ a problem-solving approach in the experience.Employ a problem-solving approach in the experience.Employ a problem-solving approach in the experience.Employ a problem-solving approach in the experience.

Are motivated by both extrinsic and intrinsic factors. Are motivated by both extrinsic and intrinsic factors. Are motivated by both extrinsic and intrinsic factors. Are motivated by both extrinsic and intrinsic factors.


Learning: Types of TrainingLearning: Types of TrainingLearning: Types of TrainingLearning: Types of Training

Developmental andInnovative Training

Developmental andInnovative Training

Required and Regular Training

Required and Regular Training

Job/TechnicalTraining

Job/TechnicalTraining

Interpersonal and Problem-Solving

Training

Interpersonal and Problem-Solving

Training

Types ofTypes ofTrainingTraining

Types ofTypes ofTrainingTraining


Orientation: Training for New Orientation: Training for New EmployeesEmployees

Orientation: Training for New Orientation: Training for New EmployeesEmployees

Achievements ofAchievements ofEffective OrientationEffective Orientation

Achievements ofAchievements ofEffective OrientationEffective Orientation

Co-WorkerCo-WorkerAcceptanceAcceptance

Co-WorkerCo-WorkerAcceptanceAcceptance

FavorableFavorableImpressionImpression

FavorableFavorableImpressionImpression

ProvidesProvidesInformationInformation

ProvidesProvidesInformationInformation

SocializationSocializationandand

IntegrationIntegration

SocializationSocializationandand

IntegrationIntegration

PerformancePerformanceandand

ProductivityProductivity

PerformancePerformanceandand

ProductivityProductivity


Training ApproachesTraining ApproachesTraining ApproachesTraining Approaches

Distance Distance Training/LearningTraining/Learning

Distance Distance Training/LearningTraining/Learning

Cooperative Cooperative TrainingTraining

Cooperative Cooperative TrainingTraining

Instructor-Led Instructor-Led Classroom and Classroom and

Conference Conference TrainingTraining

Instructor-Led Instructor-Led Classroom and Classroom and

Conference Conference TrainingTraining

Simulations Simulations and Trainingand Training

Simulations Simulations and Trainingand Training

TrainingTrainingMethodsMethods

TrainingTrainingMethodsMethods


Levels of Training EvaluationLevels of Training EvaluationLevels of Training EvaluationLevels of Training Evaluation

Figure 9–8

Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.9–19–1...

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