Copyright © 2000. Hay Acquisition Company I, Inc. All rights reserved. 0112-9515-HAYG Generic 1...

Copyright © 2000. Hay Acquisition Company I, Inc. All rights reserved. 0112-9515-HAYG Generic 1

EMOTIONAL INTELLIGENCE


Theoretical Underpinnings of ECI: Performance-Based Theory

Competency Methodology McClelland, Boyatzis, Spencer and Spencer

David McClelland’s 1973 landmark article “Testing for Competence Rather Than Intelligence”

Criterion Groups Outstanding vs. Typical on a performance

measure

Behavioral Differentiators What did the outstanding do, think, say,

and feel that contributed to their success?


Characteristics of “Failed Teen”

Characteristics of “Successful Teen”

Happy Teen/Unhappy Teen


Emotional Intelligence Defined

“The capacity for recognizing our own feelings

and those of others, for motivating ourselves, for managing emotions

well in ourselves and in our relationships.”

Daniel Goleman


Positive impacton others

Self Others

Aw

aren

ess

Act

ion

s

The Conceptual Model

Self-Awareness

Self-Awareness

SocialAwareness

SocialAwareness

Self-Management

Self-Management

SocialSkillsSocialSkills


The Impact of Self-Awareness

Research supports that Self-Awareness is a necessary underpinning of both Self-Management and Social Awareness.


The Impact of Self-Awareness on Self-Management

With Self-Awareness, a person has a 50-50 chance of demonstrating Self-Management.

49%49%

4%4%

51%51%

96%96%

Yes No

Yes

NoN = 427, p < .001 (Burckle and Boyatzis, 1999)

Self-Management

Self-Awareness

Without Self-Awareness, a person has virtually no chance of demonstrating Self-Management.

49%49%

96%96%


83%83%

38%38%

The Impact of Self-Awareness on Social Awareness

With Self-Awareness, a person has a 38% chance of having Social Awareness.

83%83%

Without Self-Awareness, a person has an 83% chance of lacking Social Awareness.

38%38%

17%17%

62%62%

Yes No

Yes

No

Social Awareness

Self-Awareness

N = 427, p < .001 (Burckle and Boyatzis, 1999)


Self-Awareness

The essence of Self-Awareness is seeing yourself as others see you. Research shows that people with high

Accurate Self-Assessment (ASA) have smaller gaps between self and others’ views than people who score low on ASA* (Burckle & Boyatzis, 1999). * N=214, t-values range from 2.27 to 6.46, p<.001

360° feedback is critical for obtaining objective insights.


The Competency Framework

Self-Awareness

Self-Awareness

SocialAwareness

SocialAwareness

Self-Management

Self-Management

Social SkillsSocial Skills

• Emotional Self-Awareness

• Accurate Self-Assessment

• Self-Confidence

• Empathy• Organizational

Awareness• Service Orientation

• Self-Control• Trustworthiness• Conscientiousness• Adaptability• Achievement

Orientation• Initiative

• Developing Others• Leadership• Influence• Communication• Change Catalyst• Conflict Management• Building Bonds• Teamwork &

Collaboration


Self-Awareness Competencies

Emotional Self-Awareness

Definition of the competency: (in your own words)

Target-level behavior: Understands the implications of own emotions

Real-life example:



Accurate Self-Assessment


Target-level behavior: Leverages self-awareness

Real-life example:



Self-Confidence


Target-level behavior: Has presence

Real-life example:


Self-Management Competencies

Self-Control


Target-level behavior: Responds calmly

Real-life example:



Adaptability


Target-level behavior: Adapts or changes strategy

Real-life example:



Achievement Orientation


Target-level behavior: Anticipates obstacles

Real-life example:


Social Awareness Competencies

Empathy


Target-level behavior: Sees others’ perspectives

Real-life example:


Social Awareness Competencies

Service Orientation


Target-level behavior: Addresses underlying needs

Real-life example:


Social Skills Competencies

Communication


Target-level behavior: Effective in give-and-take

Real-life example:



Conflict Management


Target-level behavior: Orchestrates win-win solutions

Real-life example:



Building Bonds


Target-level behavior: Uses strong mutual relationships

Real-life example:



Teamwork and Collaboration


Target-level behavior: Encourages others

Real-life example:


Model for Self-Directed Change

Understanding the Gap between Actual and Ideal

Do I have aspirations and goals?

Do I have an accurate image of my strengths and needs? Do I see myself as others see me? If not, do I have a plan to learn how others

see me?

Until I understand what others say about me, I cannot internalize this information.


EmotionsEmotions EmotionsEmotions ThoughtsThoughts ThoughtsThoughts BehaviorBehavior BehaviorBehavior PerformancePerformance

Good News!

You can develop Emotional Intelligence!

“Rewire” your responses to feelings.

Change how you think about this.

Alter your behavior.

Copyright © 2000. Hay Acquisition Company I, Inc. All rights reserved. 0112-9515-HAYG Generic 1...

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