Time Department Issue Details IT Remarks & Action Plan Date of Completion by IT

General Ledger

1) On printing options for any reports LOV is giving

complete global details instead of displaying the deteails

of that particular Office.

This suggestion was welcomed

and agreed to implement it

immediately.

2)Account Analysis Report : Whenever Debit or Credit

Invoices are generated from AR and posted to GL, no

description is appearing in this report. However,

description is available in the case of JV positng or

postings from AP.

Agreed to look into this and

resolve.

3) Bank Statement : In the present bank statement

description filed is blank. It is important to get details

like cheque number, payees name for payment voucher,

receivers name for RV etc. Reconciliatin is a marathon

task without these information.

Agreed to look into this and

resolve.

AR

1) Statement of Account : RV details such as

Cash/Cheque number/transfer need to be displayed.

Agreed to look into this and

resolve.

2) Statement of Account : There are so many customer

accounts with negligible balances of less than SR.50

which customer would not pay. Facility should be

available to write off such negligible balances upto a

limit to be fixed by Co. policy.

IT needs approval from VP -

Finance on the limit fixation and

also the authority to write of such

balances.

3) Statement of Account : Full name along with logo of

the Compnay need to be displayed on the statement

instead of "ACE Khobar".

Suggested to change the OU

name to display as "ACE

Insurance & Reinsurance Brokers

Ltd. - Al Khobar".

AP

Accounts

Facility to print AP manual invoices with the details

input in the description column - specimen attached.

Agreed to look into this and

implement.

PV

2.00 to 4.30 PM

1)Whenever the option for wire transfer is selected

Payment Voucher Number is not getting printed on PV.

Whereas for the option of cheque payment PV number

is displayed.

Aamir said this problem is a

unique issue happening for IB

Khobar and agreed to look into

and resolve soon.

2) To remove the default for selecting "SITE" and also

the unwanted fields from PV format. In most cases

"site" addresses are not correct at all.

Agreed to look into this and

implement.

3) For partial payment or installment payment of

Invoices: Once an option of either "transfer" or "wire

transfer" is selected this cannot be changed/modified

for subsequent payments. Need to remove this default

and keep it open for selecting any option subsequently.

Agreed that it is a valid point and

need to remove the

default/mandatory

4) Auto saving of invoice selection: In the case of Motor

individual premium payments to Insurers, processor

selects more than 100,200, 300 invoices for one

payment. Occasionally before completion of payment

process system gets disconnected. After re-login the

processor has to redo his job from beginning because

the entire work is lost and not get saved at all. Similar to

JV positng the facility to save the work at stages is a

must or the work needs to get auto saved.

Aamir agreed that this is valid

point and processor wastes lot of

working hours if this is continued.

Agreed to look into this and

implement asap.

Accounts

Accounts

Accounts

5) For each transfer of funds from bank there is a charge

levied by banks and sometimes there is exchange

difference also in the case of FC transfers. So the facility

should be there to include these chargges and exchange

differences in the same Payment Voucher.

Agreed to look into this and

implement.

AP STATEMENT

1) Insusrers Policy Numbers when input in Sieble system

should be displayed on U/W statement description field.

Understand this is being done

and sent for confirmation. Under Testing Stage

2) Our cheque numbers or transfer reference details

also need to be captured from PV and displayed in U/W

statement.

Agreed to look into this and

implement.

3) Description should also include the "Invoices" that are

settled so that subsequent reconciliation and allocation

will be easier.

Agreed to look into this and

implement.

AGING ANALYSIS

1) AP and AR aging analasys should be separatedUnder Testing Stage

2) In Khobar IB and RB accounts are mixed and

appearing in one aging. Due to this GL balances are not

in agreement with aging balances.

3) "Premium not Due" amounts are not correctly

displayed. Under Testing Stage

1)      Plate # should be appeared on Credit

Note/Debit Number

1)      Under process in

UAT

Tested in UAT by our claims

team not yet migrate to

production side

2)      Description to be appeared debit note

and credit note.2)      Will do by IT

3)      Claims Reference3)      Claims reference

include product name

4)      Premium computation details should be

enabled.4)      Will do by IT

5)      System bug Ticket already open for

Depreciation

5)      Very old issue

sent by Mr. Osama in

the excel sheet.

6)      Reports Text message claim

settlement/report

6)      Need to be

correct the last line.

1)      Emails notification wrong to Roy1)      Email sent to IT

to correct

2)      Open Ticket for Underwriter Share &

Decimal

2)      Tickets open by

Ameer

3)      Invoice amount in decimal.3)      Tickets open by

Ameer

4)      Reverse endorsement cover note is not

generating – please provide the cover note

number details.

4)      Will provide by

Ameer or Hessa

1)      While creating Renewal/Revised

Broking Slip Quotation also copying with all

endorsements.

1)      IT wants to see

and user suggested

enable delete quote

button if the status

pending.

2)      Cover note/Approval should not be

enabled unless if any share/premium is

different from Insurer and client premium.

2)      Will do by IT

3)      All accounts to be generated with

account holders

3)      Agreed by IT &

users

4)      Mohsin need separate approval button

for Aramco for the issuance of receipt.

4)      Aramco account

IT should give receipt

approval authority to

Mohsin.

Accounts

12: 25PM to

1:10 PMUnderwriting

Aamir opined that this is a

functional point and Mujeeb is

taking care of them.

11: 15 AM to

11:40 AM

Claims

Department

11:40 AM to

12:25 PM

RI

Department

1:10 Pm to 1:120

PMMedical

1)      Medical Comparison should be in

different format.

1)      Attached Siebel

format and manual

excel format.

HRMS

12: 25PM to

1:10 PMUnderwriting

1) developing notifying leave applicatio to enable all parties (1st report and 2nd report manager..HR..Accounts) also to include Back up notification and any special requestes….As

discussed with you before various different e-mails

date of Follow Up

1 by Ace Khobar

date of Follow Up

(2) by Ace Khobar

date of Follow Up

(3) by Ace Khobar

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1) developing notifying leave applicatio to enable all parties (1st report and 2nd report manager..HR..Accounts) also to include Back up notification and any special requestes….As

discussed with you before various different e-mails