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Challenges: Creation of an integrated system of training and accreditation

Info (events, „Front-Desk“ e tc.)

Training Accreditation

Pers onne l certifica tion(S enior advisor)

Acc re ditation for start-up a dvisors

Pers onne l certifica tion(J unior a dv isor)

Adm is sion

Tra ining m odules (optiona l)Req uiremen ts no t me t

cert ificate

Training m odule s (opt ional)

Professional experience

young professional

„Refr esher “

Req uiremen ts no t met

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COPIE II Questionnaire for Experts Regional Visit

1

COPIE BASELINE STUDY ON QUALITY MANAGEMENT –

PREPARATORY QUESTIONNAIRE FOR REGIONAL VISIT

1. DETAILED COORDINATES OF THE MANAGING AUTHORITY & REGIONAL THE EXPERT

Details for ESF Managing authority Name of Ministry / department

Address Postal code Town/City Region Country Website address

Details of central contact Person within the Managing Authority Name Phone Fax Email Area of responsibility

Details of the Regional Expert Name Name of organisation

Address Postal code Town/City Region Country Phone Fax Email Website address

COPIE II Questionnaire for Experts Regional Visit

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Brief description of regional political administration structure (Note: please provide a short description of the structure. Please briefly mention the number of departments, their key responsibilities and insert an organisation chart if possible).

2. OVERVIEW OF YOUR REGION

2.1 Please provide a short description of your region, highlighting the key characteristics (Note: we have suggested some sub-headings to help guide you)

Location / population size and recent developments (migration, age distribution etc.)

Strategic importance of the region

Key business and employment sectors

Short historic & economic overview (e.g. is the region through a period of economic growth or decline; tradition of business start-up promotion)

COPIE II Questionnaire for Experts Regional Visit

3

2.3 Governance: briefly explain the decision-making and regulatory framework concerning the development and delivery of inclusive entrepreneurship promotion in your region (Note: please identify the different levels of governance using the sub-headings provided)

Overview

Role of regional government in promoting start-up support

Role of the municipal governments incl. local development agencies in promoting start-up support

Role of the ESF Managing Authority in promoting start-up support

Other (Note: please add description for any other relevant bodies, e.g. planning authority if separate powers from region/municipality; community and voluntary groups/boards

COPIE II Questionnaire for Experts Regional Visit

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3. LINKS TO YOUR OPERATIONAL PROGRAMME

3.1. In which way do the ESF/ERDF Operational Programs cover projects of inclusive entrepreneurship promotion? Which are the topics and elements covered by this program (Note: e.g. support for individual target groups, microfinance, integrated support…)? 3.2. How much ESF/EFRE funding is available for these areas? 3.3. What are your expectations regarding the outcomes of ESF/ERDF funded projects in the field of start-up promotion for your region?

COPIE II Questionnaire for Experts Regional Visit

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3.3. Where do you see the central challenges in successful implementation of new start-up support schemes?

3.4. Please describe your previous experience with ESF-/ERDF- funded projects in start-up support promotion (e.g. regional ESF, EQUAL etc.).

4. APPROACHES TO QUALITY ASSURANCE SCHEMES

4.1. Why is quality assurance in business start-up support important for your region?

COPIE II Questionnaire for Experts Regional Visit

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4.2. Which conditions do service providers have to fulfill when tendering for a public contract to provide business start-up support? 4.3. Is there an accredited quality standard (e.g. a norm, a professional profile, a quality mark) for business start-up support in place in your region? 4.4. Are there any training or educational programs for business start-up advisors or other persons providing any kind of support service to business starters (e.g. business informers)?

COPIE II Questionnaire for Experts Regional Visit

7

5. DETAILS OF REGIONAL TEAM WHO WILL BE INVOLVED IN THE DISCUSSIONS OF THE EXPERT’S INTAKE VISIT

5.1 Please provide your recommendations and contact details of the persons to be involved in the meetings during the expert’s Intake Visit to your region using the table below.

PERSON A Name: Function: Organization/department: Email: Tel: Languages: PERSON B Name: Function: Organization/department: Email: Tel: Languages: PERSON C: Name: Function: Organization/department: Email: Tel: Languages: PERSON D: Name: Function: Organization/department: Email: Tel: Languages:

COPIE II Questionnaire for Experts Regional Visit

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PERSON E: Name: Function: Organization/department: Email: Tel: Languages: PERSON F: Name: Function: Organization/department: Email: Tel: Languages: (Please add more if necessary..)

CoPIE - Quality Management WG Situation in the Czech Republic

1. Short introduction into the Czech business advisor market: mainly public or privately

organised? Which type of services are available, who provides them, how are they financed ? Czech business advisor market is highly developed and offers a range of services in management advisory and other fields. In Czech advisory is often confused with lobbying which is different type of business. A vast majority of advisory services are provided by private sector – private advisory companies or private consultants. In the field of managerial advisory these types of services are mainly provided:

1)!Advisory!branches:!!

Code 10 AIl Consultinq Services Code 11 Corporate Strategy Services Code 12 Strateqic Planninq Code 13 Organizational Development, Design & Redesign Code 14 Mergers & Akquisitions Code 15 Marketing & Corporate Communication Code 16 Financial Advisory Code 17 other Corporate Strategy Services Code 18 Operations Management Code 19 Reenqineerinq Code 20 Change Management Code 21 project Manaqement Code 22 Logistics Code 23 Other Operations Manaqement Services Code 24 Human Resources Manaqement Code 25 Recruiting & Executive Search Code 26 Benefits & Compensation Code 27 Interim Manaqement Code 28 TraininQ & Education Code 29 Outplacement Code 30 Other Human Resource Management Services Code 31 Information Technoloqy Code 32 IT -Consultinq Code 33 IT -System Development & Integration Code 34 Other IT -Consulting Services

Approximate division of advisory services in Czech Republic:

Management Consulting

IT Consulting

A SubTOTAL =

DEVELOPMENT AND INTEGRATION

B SubTOTAL =

OUTSOURCING

C SubTOTAL =

OTHER SERVICES

D SubTOTAL =

- Strategy (SC) (k) 6,0% - Organisation/Operations Mgt (OM) (l) 6,5% - Project Management (PM) (m) 1,8% - Change Management (CM) (n) 1,5% - HR Consulting (HR) (o) 8,0%

- IT Consulting (p) 24,0% (k)+(l)+(m)+(n)+(o)+(p) 47,8%

Year 2006 - Development of applications (q) 4,0% - Deployment and Integration (r) 5,0%

(q)+(r) 9,0%

Year 2006 - Outsourcing of Information Technologies (ITO) (s) - Applied Management Services (AMS) (t) 6,5% - Business Process Outsourcing (BPO) (u) 7,0%

(s)+(t)+(u) 13,5%

Year 2006 - Recruitment/Selection/Executive (v) 5,0% - Search /Outplacement /etc. (w) 12,0% - Training (x) 8,0% - Market surveys (y) 1,0% - Other (z) 3,7%

(v)+(w)+(x)+(y)+(z) 29,7%

The consultancy market is divided into 4 segments: ! International companies (70% of turnover of consultancy market) ! Czech companies – member of APP (Association for advisory, part of Czech Chamber

of Commerce) (8%) ! Czech companies – member of NARP (National association for business

development) (State subvention) (6%) ! The rest of Czech consulting companies (16%)

The whole Czech market (est.) 400 million EUR

Advisory services are mainly paid by private sector. Minority of them is purchased by public sector institutions.

Purchase of advisory services by individual market segments:

Year 2006Manufacturing 31,0% - Consumer Products 1,0% - Automotive 22,0% - Chemicals 2,0% - Machinery 5,0% - Other 1,0%

Financial Services 18,0% - Banking and financial services 12,0% - Insurance 6,0%

Aerospace & Defense 7,0%Telecomunications 3,0%High Tech 6,0%Transport& travel 8,0%Communication, Media and Entertainment 3,0%Energy (Petrol, Coal, Mining...) 2,0%Wholesale/retail 1,0%Utilities (water, electricity, gas) 2,0%Healthcare 1,0%Pharmaceuticals 1,0%Not for profit (private sector) 5,0%Other 5,0%

Public sector 7,0% - Local level 3,0% - Regional level 2,0% - National level 1,0% - EU level 1,0%

TOTAL 100,0%

Main types of institutions providing advisory services for self-employed and SMEs:

Organization Status Services

Organization Status Services

Labour office (public employment services)

Public institution (part of Ministry of Labour and Social Affairs)

Advisory for those who claim for donation for starting business (as a part of Active Labour Policy, provided by advisory-specialist) - for free

„Advisory reception – HELP DESK“ - for free

EQUAL pilot activity from 2006 in Labour Office in Ustecky region

District Chambers of Commerce

Private (association of entrepreneurs)

Information point (project of Czech Chamber of C.)) - Basic advisory for SMEs – for free

- Czech and EU legislation

- Czech and EU business environment

- Programs supporting SME on regional and national level

Trades Licensing Office Municipality - provides basic advisory (connected with registrations and licensing)

– for free

Regional development agency (department for business support)

Plc – partly owned by regional authority

- project documentation - analysis of Czech and foreign markets - assistance for creation of new businesses or new branches of companies - Support of basic advisory services of RPIC – see below – for free

Regional advisory and information Centre (RPIC )

Private advisory company owned by Czech individuals

Paid services: - advisory in business creation - information on SMEs subsidies in CZ - advisory on business plans - assessment of business plans - SMEs marketing advisory For free – basic information and advisory

Business incubator Private company

Paid services (some of them with state subsidy) - premises with lower rates - Business creation advisory - assistance in high-tech implementation - information on subsidies for SMEs - assessment of business plans - strategic business planning, their organization and management structures - mediation of contacts between entrepreneurs (also foreign)

2. Benefits of an accreditation / certification scheme - who would take advantage of such

an offer, where might be potential difficulties? Certification scheme enables in case of its good setting together with training programme increase quality and ethics of advisory services. There are benefits for both: advisors - they are better accepted by their clients and clients – who get better services which help them develop their business significantly. Problem in the Czech Republic is that it is not clear who will be the roof organization which would guarantee the certification scheme. From 2005, Association for advisory works on implementation of international system of ICMCI (www.icmci.org) recognized in 40 countries. Today there are negotiations with Czech Chamber of Commerce on their representation of the ICMCI system in the Czech Rep.

3. What information/tools/good practice in the area of quality management would be interesting for you to take with you from the transnational working group? What type of support could be useful?

It is interesting and useful for Czech advisory market to be involved in ICMI system which is internationally recognized and verified by long term practice. APP is involved in work of ICMI, it hosted Euro Hub meeting in Prague this year. APP tries to promote the ICMI system in the 2007-2013 ERDF operational programme Entrepreneurship and Innovation, program “Advisory”.

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