Coordination in Action:Coordination in Action: Building a Camden County

Travel Management Coordination Center

June 28, 2007

Camden County United We Ride

United We Ride (UWR) Purpose – To improve human service transportation

through coordination

Human service transportation includes service for low-income, elderly, and disabled populations

Many different services for many different user needs

State Governors&

Cabinet Secretaries

FederalAgencies

&Grant

$

Education

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Centers forIndependent Living

DisabilityRehab andResearchRehabilitation

ServicesAdministration

Office of SpecialEducation Programs

Substance AbuseMental Health

TemporaryAssistance for

Needy Families

FamilyAssistance

HHSMedicare &

Medicaid Svcs

Aging

HealthResources& Services

CommunityServices

Child Care

Bureau

DevelopmentDisabilities

MedicaidProgram

HeadStart

Soc. ServicesBlock Grant

Children& Families

Transportation

Office of theSecretary

National HighwayTraffic SafetyAdministration

Federal TransitAdministration

Assistant Secretaryfor Transportation

Policy

DepartmentalOffice of

Civil Rights

Faith BasedTransit

Area Agencyon Aging

MedicalTransit Provider

Head Start

Office of theSecretary

AssistantSecretaryPlanning

Evaluation

Special EdTransportation

Rural TransitOperators

PrivateParatransit

Private Taxi

ADAParatransit

TransitPass

Elderly&

DisabilityProgram

Job AccessReverse Commute

Program

Rural GrantProgram

UrbanizedGrant Program

LocalTransportation

Authority

DisabilityService

Provider

Family

Employment

Shopping

Independence

Recreation

Education

LocalGovernment

HealthCare

? ?

?

State Governors&

Cabinet Secretaries

FederalAgencies

&Grant

$

Education

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Centers forIndependent Living

DisabilityRehab andResearchRehabilitation

ServicesAdministration

Office of SpecialEducation Programs

Substance AbuseMental Health

TemporaryAssistance for

Needy Families

FamilyAssistance

HHSMedicare &

Medicaid Svcs

Aging

HealthResources& Services

CommunityServices

Child Care

Bureau

DevelopmentDisabilities

MedicaidProgram

HeadStart

Soc. ServicesBlock Grant

Children& Families

Transportation

Office of theSecretary

National HighwayTraffic SafetyAdministration

Federal TransitAdministration

Assistant Secretaryfor Transportation

Policy

DepartmentalOffice of

Civil Rights

Faith BasedTransit

Area Agencyon Aging

MedicalTransit Provider

Head Start

Office of theSecretary

AssistantSecretaryPlanning

Evaluation

Special EdTransportation

Rural TransitOperators

PrivateParatransit

Private Taxi

ADAParatransit

TransitPass

Elderly&

DisabilityProgram

Job AccessReverse Commute

Program

Rural GrantProgram

UrbanizedGrant Program

LocalTransportation

Authority

DisabilityService

Provider

Family

Employment

Shopping

Independence

Recreation

Education

LocalGovernment

HealthCare

? ?

?

? ?

?

Employment Training (WIB)

United We Ride in New Jersey The NJ Council on Access and Mobility was formed to

implement UWR statewide

Each county is required to complete a coordinated transportation plan by June 2007

Future transportation funding requests are required to come from coordinated county plans

The Camden County plan includes a transportation provider survey, stakeholder workshops, a service inventory, needs and gaps, and recommendations

United We Ride/Mobility Services for All Americans Demonstration Project Purpose – A U.S. Department of Transportation sponsored

initiative to demonstrate how technology can be used to simplify and coordinate the human service transportation system for users and providers

Two-phased approach: system planning and design (Phase 1) and system deployment and evaluation (Phase 2)

Camden County was one of only eight sites selected to receive funding for Phase 1

Led by Camden County Workforce Investment Board (CCWIB) with support from Voorhees Transportation Center at Rutgers (VTC)

Camden County Demonstration Project Mission:

To design with Camden County the most effective transportation service delivery model by employing appropriate and current technologies focused on customer needs and the most efficient use of transportation and community resources.

Goals:

1. Develop a Travel Management Coordination Center (TMCC) for Camden County that creates opportunities for better and increased transportation service throughout the County.

2. Increase access to existing public transportation for Camden County consumers.

3. Implement a comprehensive, inclusive, ongoing and responsive project planning process.

Camden County Demonstration Project Existing Transportation System Challenges:

Suppressed demand

Limited service area and hours

Customer communications

Limited coordination among area providers

Opportunities:

Single point of customer contact (one vision, one call)

Coordinated registration, routing, scheduling, dispatching, billing and reporting

Vehicle sharing

Cost sharing

What is a TMCC?Travel Management Coordination Center

A TMCC is a means to delivering enhanced human service transportation that provides:

A single point of contact (one vision, one call) for the customer

Coordinated registration, scheduling, routing, dispatching, billing & reporting for the transportation provider (e.g. coordinated brokerage model)

Streamlined program management for the human service program manager

Examples of Coordinated Transportation In ActionWheels of Wellness, Pennsylvania:

A transportation coordination model with eight carriers totaling 229 vehicles/5,000 door-to-door paratransit medical trips per day serving large urban area

Own and maintain AVLs and MDCs in provider vehicles

Utilize routing, tracking & scheduling software

Drivers receive manifest via MDC

Customer info via phone w/ reservationists & interactive voice system

Pierce County, Washington:

A transportation coordination model developed after determining area transportation resources, gaps & needs. It has been successfully demonstrated & is moving to full operation

Offers customers a single point of contact via phone or internet site

Transportation is to be scheduled & dispatched to a list of qualified public and private providers

Billing & accounting systems are to be streamlined

What is ITS?Intelligent Transportation Systems

The use of computers, electronics, and communications systems for improving the transportation system

Consumer:

Automated telephone systems

Internet websites

Electronic fare payment (smart card)

Information kiosks

Real-time information

Surveillance and security

Provider:

Automatic Vehicle Location (AVL) using Global Positioning Systems (GPS)

Computer-aided dispatch, scheduling, routing, billing, and reporting

Mobile Data Computer (MDC) in vehicle

What is ITS? ITS is an enabler to facilitate coordination and enhance

accessibility

Public Transit and

Human Service

Providers

All UsersHuman Service

Administration/Funding

Agencies

Example of ITS In Action: Cape Cod Regional Transit Authority A medium sized provider

operating fixed routes and paratransit in a rural/urban area Computer assisted

scheduling and dispatching

Automatic Vehicle Location and Mobile Data Computers

Covert emergency button

Real-time communication between drivers and dispatchers

Customer info via phone, web, and online travel planner

Estimated time of arrival via phone, internet, PDA

Success Story:

Conducted origin/ destination analysis of Medicaid trips, which resulted in moving most trips from single ride taxi to public paratransit

Camden County 37 municipalities ranging from Urban to Rural

Three primary population Centers in the northwest portion of the County - Cherry Hill, Gloucester and Camden City.

Camden City is the most impoverished - 32% of residents live below the poverty line compared to 10% county-wide

16% of the population are over the age of 65, the majority of which live in the northwest.

17% of the population are disabled; some of the population is concentrated in the northwest but not all.

12.6% of households do not have a car, 2/3 of which live in the northwest.

Source: 2000 Census

Camden City

Cherry Hill

Gloucester Township

Philadelphia

Total Land = 222.3 sq. miles

Total Population = 508,932

Providers and Coordinators – State and Regional

NJCAM

• Coordination of statewide human services transportation/United We Ride

NJ Transit

• One of the largest public transit system in the nation; one of the few state-wide systems.

• Statewide bus system with 23 bus routes in the County

• AccessLink; ADA paratransit service that serves 80,000 annually in County

• Riverline light rail between Camden and Trenton

• Atlantic City rail between Philadelphia and Atlantic City

Delaware River Port Authority

• Provide regional rail (PATCO High Speed Line) through County and into Philadelphia

Cross County Connection (TMA)

Assists with local and County-wide planning

Delaware Valley Regional Planning

Commission (MPO)

Region-wide ITS architecture; JARC fund distribution.

Traditional Transit NJ Transit local bus

NJ Transit commuter bus

Riverline light rail

Atlantic City rail

PATCO rail

Walter Rand Transportation Center

Providers and Coordinators – Camden County

Senior Citizens United Community Services

“SEN-HAN Transit," coordinated special transportation

services to elderly and disabled persons in Camden County;

Fixed and flexible routes, and demand response services;

Approx. 130,000 riders annually

South Jersey Transportation Authority

Employment-related transportation coordination & local

United We Ride planning; JARC provider; Fixed and flexible

routes; Approx. 49,000 rides annually

Camden County Board of Social Services.

Title XIX (Medicaid) transportation administrator – contracts

with 15 providers for “lower mode” (e.g. ambulatory)

transportationIndependent for- and non-profit operators

Includes Title XIX (Medicaid) transportation providers

providing 11,500 annual rides; also includes taxis, for-profit

transportation providers and local non-governmental

organizations and hospital vans

Municipalities

13 separately run shuttles; annual average of 3400 across all

13 independently run municipal systems

Faith-based Community

WIB supported collaborative of Camden City FBOs

ready/willing to transport residents in their vans on off-time

Camden TMCC Project Plan Highlights Transportation Services Inventory

ITS Technology Investigation and Inventory

Establish and Convene Project Leadership

Evaluate Potential TMCC models

Select the Most Effective TMCC

Project Plan - Transportation Services Inventory Compile UWR provider survey data and assess completeness

Integrate CCWIB data on Faith-Based Organizations

Map traditional and human service transportation

NJ Transit bus and rail

NJ Transit AccessLink Complementary ADA service

County paratransit (Sen-Han, South Jersey Transportation Authority)

Other paratransit (municipal, non-profit, for-profit)

Map and display travel demand, including Medicaid trips

Project Plan - ITS Technology Investigation and Inventory Identify technologies and standards currently in use

Identify opportunities to upgrade existing technologies or implement new technologies, focusing on customer needs and interoperability between providers

Create a Concept of Operations that defines how the TMCC could be structured

Project Plan – Establish and Convene Project Leadership

Stakeholder involvement process:

Camden City Initiatives Committee

Facilitate focus groups, interviews, and targeted task groups to:

Develop the most appropriate TMCC for Camden County

Fine tune specific elements of the selected TMCC

Develop a comprehensive TMCC implementation plan

Convene a Camden County Faith-Based Organization (FBO) task force to develop a business plan detailing how the FBOs can participate in the TMCC as providers of human service transportation

Project Plan – Evaluate Potential TMCC Models Identify and analyze potential TMCC models

Seek feedback on feasible TMCC models for Camden County from all stakeholders

Identify key implementing agency roles and responsibilities

Identify procedure and resources necessary for effective management and operation of the system

Project Plan – Select the Most Effective TMCC Confirm input and obtain consensus among partners on

alternative TMCC models (cost, technical feasibility)

Confirm relevant ITS standards and procedures

Conduct quantitative and qualitative analysis of critical factors to confirm that the selected alternative will meet the current and future needs of system users and providers

Confirm input and obtain consensus among partners on the selected TMCC

Develop phased implementation plan and submit proposal to USDOT for Phase 2 funding

Project Plan - Next Steps Assess completeness of UWR provider survey data

Map traditional and human service transportation in Camden County

Map and analyze travel demand based on Title XIX (Medicaid) data

Confirm existing ITS infrastructure and standards

Initiate focus groups, interviews, and task groups, led by Camden City Initiatives Committee

Project Team - Contact InformationLeona Tanker

Camden County Workforce Investment Board

(856) 931-9999

leona@ccwib.com

Pippa Woods

Alan M. Voorhees Transportation Center

Rutgers University

(732) 932-6812 ext.684

pwoods@rci.rutgers.edu