Coordinated Assessment in Rural Communities Presented by HUD September 12, 2012
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Transcript of Coordinated Assessment in Rural Communities Presented by HUD September 12, 2012
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Coordinated Assessment in Rural Communities
Presented by HUD September 12, 2012
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Presenters
Matthew Aronson, Office of Special Needs Assistance Programs, HUD
William Snow, Office of Special Needs Assistance Programs, HUD
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Why Coordinated Assessment?
A powerful tool for improving system-wide entry, assessment, and referral processes.
Designed to improve the following:Service Provision
Referral appropriateness Assessment time Assessment consistency Placement time Multi-provider coordination Service access
Data Management Individual tracking System
monitoring Resource allocation - planning Reporting
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Why Coordinated Assessment?
The HEARTH Act regulations CoC’s must “establish and operate”
ESG grantees must participate
Minimum Requirements:
All geography Easily accessible Advertised Comprehensive and Standard
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Coordinated Assessment Defined
Current State of Assessment A different access and assessment process for each
program
An ad hoc referral process for programs to recommend prevention, housing, and/or other related services.
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Coordinated Assessment Defined
Question Most People Ask Now:
“Should we accept this household into our program?”
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Coordinated Assessment Defined
Coordinated Assessment A standardized access and assessment process for
all clients
A coordinated referral process for clients to receive prevention, housing, and/or other related services.
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Coordinated Assessment Defined
Questions CoC Systems Should Be Asking:
“What housing and service assistance strategy among all available services is best for each household?”
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AssignAssessmentAccess
Flowchart
Mainstream Services
Standardized Access and Assessment Coordinated Referral
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Flowchart
Access Assessment
Coordinated Referral
Assign
Mainstream Services
Standardized Access and Assessment
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Flowchart
Coordinated systems can serve all demographics
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Flowchart
Access Assessment
Coordinated Referral
Assign
Mainstream Services
Standardized Access and Assessment
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Flowchart
Access
Mainstream Services
Standardized Access and Assessment
Mainstream Services
Assessment
Coordinated Referral
Assign
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Flowchart
Various models, standardized process
Single Point of Access Multisite Centralized No Wrong Door Assessment Hotlines
Intake
Access
Standardized Access and Assessment
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Flowchart
Access Assessment
Coordinated Referral
Assign
Mainstream Services
Standardized Access and Assessment
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Flowchart
Assessment
Mainstream Services
Standardized Access and Assessment
Mainstream Services
Access
Coordinated Referral
Assign
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Flowchart
Meet client, provider, and funder needs
Document client’s homeless history and housing barriers
Match client to appropriate service
Capture data to meet program needs
Assessment
Assessment
Standardized Access and Assessment
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Flowchart
Meet client, provider, and funder needs
Capture data to meet funder requirements
Obtain consent for sharing with providers
Create the beginning of a client’s housing plan
Assessment
Assessment
Standardized Access and Assessment
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Flowchart
Access Assessment
Coordinated Referral
Assign
Mainstream Services
Standardized Access and Assessment
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Flowchart
Mainstream Services
Standardized Access and Assessment
Access
Mainstream Services
Assessment
Coordinated Referral
Assign
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Flowchart
Qualities of a good referral system
Accurate: Matches client needs
Informed: Matches facility availability
Effective: Provider accepts and enrolls
Coordinated Referral
Assign
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Flowchart
Qualities of a good referral system
Standard: One process, all clients and services
Comprehensive: all funder and provider fields
Electronic: Uses HMIS, two-way communication
Coordinated Referral
Assign
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Flowchart
Qualities of a good referral system
Mandatory: Every provider, all the time
Coordinated Referral
Assign
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Flowchart
Access Assessment
Coordinated Referral
Assign
Mainstream Services
Standardized Access and Assessment
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Flowchart
Coordinated assessment leverages mainstream servicesClient level Information sharingSystem-wide information sharing Resource sharing and co-locationComprehensive community planning
Mainstream Services
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Tips for Large Low Density Areas
Standardize tools regardless of geographyNot all system services need to be easily
accessible to all clientsHybrid approach for two or more distant
population centers2-1-1 telephone services can be a strong allyPrecise demographic analysis for assessment and
referral efficiencies
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For More Information…
HUDHRE Centralized Intake/HPRP Report: http://
www.hudhre.info/documents/HPRP_CentralizedIntake.pdf
HUDHRE HEARTH Page: http://hudhre.info/hearth/index.cfm
HUDHRE Virtual Help Desk: http://hudhre.info/index.cfm?do=viewHelpdesk