Cooperrider mpod webcast 2011
description
Transcript of Cooperrider mpod webcast 2011
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Appreciative Inquirya positive revolution in change
David L. Cooperrider PhD.Case Western Reserve University
Department of Organizational Behavior
The Next iPoDInnovation Inspired Positive Organization Development
--To initiate application to our next MPOD please call Pat Petty 216-368-4642. To register for the Appreciative Inquiry Certificate Program (held at Case Western Reserve University or at Longboat Key Florida, call James 216-368-6413. For a draft paper on today’s webcast click on “David’s Commentary” on the AI Commons http://appreciativeinquiry.case.edu
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Fields Informing iPodA Time for Re-thinking Human Organization and
Change
Appreciative Inquiry and the New Model of Positive Change
Next Generation Action Research
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My Favorite “AI” Change Champions—Positivity, High Engagement, Successful Change Leadership
1. Largest Corporation in the World $400b—Managing Change Without Precedent
2. Fastest Growing Sand Mining Company—People Inspired Everyday—as Designers
3. One of the World’s “Most Successful Banks” During Financial Meltdown—Innovation From Every Level
Jenniffer Deckard, CFO
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This Session
What is Appreciative Inquiry?
*positive psychology and business—Positive OD
*the question of change at the scale of the whole
*exciting story of combination of “AI” and sustainability
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An Exciting Start:
The “S” Frontier and How Fast This is Moving in Business and Society
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Top Rated Stars in Virtually Every Industry
Are Becoming Leaders in Sustainable Value Innovation
Firms of Endearment
GE, Whole Foods, Eaton, Toyota, and Green Mountain Coffee Roasters—generating investor returns at a rate of some 1,026 percent over a ten year period compared to 122 percent for the S&P 500?
6
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""Bankruptcy of the Soul of Our Bankruptcy of the Soul of Our Institutions" Institutions"
MARKET SHIFT:
ENERGY * INNOVATION * JOBS GLOBAL-Shift
FIRMS OF ENDEARMENT:Solid Research Data
1,000s of HEADLINES—Just this Fall
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The Idea of Appreciative Inquiry
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Peter Drucker on Leadership:Our Last Conversation
“The task of leadership is to create an alignment of strengths…making a system’s weaknesses irrelevant”.
See Cooperrider Commentaryhttp://appreciativeinquiry.case.edu/
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Where is the Field of Positive OD Heading?3 Circles of the Strengths Revolution
AppreciativeInquiry AR
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The Strength of Strengths-Based Leadership is Obvious?
The Positive Psychology Research Revolution
But Does it Translate to Business?The 80/20 Data Set
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Deficit Theory of Change
• Identify problem• Conduct root cause analysis• Brainstorm
and analyze possibilities• Action plans/Treatment
Most schools, companies, families and organizations function on an unwritten rule…
• “Let’s fix what’s wrong and let the strengths take care of themselves”
--Gallop Poll
• The 80% Focus on Weaknesses: AACF—Which Would You Spend Most Time On?
Metaphor: Organizations are problems-to-be-solved
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• Appreciate “What’s Best?”
• Imagine “What’s Next?”
• Design “How Might We?”
• Create “What Will We?”
• Identify problem “What’s Wrong?”
• Conduct root cause analysis• Brainstorm solutions• Develop treatment - action plans
to “solve”
(problem-analytic error reduction) (innovation inspired by “life”)
Deficit Management Appreciative Inquiry
Problem Metaphor:Organizations are:
“problems to be solved”
Mystery Metaphor:Living systems; webs of life
“universes of infinite strengths”
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Appreciative Inquiry is a Shift
“No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.” - --Albert Einstein
“The real act of discovery consists not in finding new lands but seeing with new eyes.”
--Marcel Proust
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The AI 4-D Model for The AI 4-D Model for Strengths-based ChangeStrengths-based Change
DiscoveryDiscovery““What gives life?”What gives life?”
The best of what is.The best of what is.Appreciating
DiscoveryDiscovery““What gives life?”What gives life?”
The best of what is.The best of what is.Appreciating
DreamDream““What might be?”What might be?”Envisioning
Results/Impact
DreamDream““What might be?”What might be?”Envisioning
Results/Impact
DesignDesign““What should be – What should be –
the ideal?”the ideal?”Co-constructing
DesignDesign““What should be – What should be –
the ideal?”the ideal?”Co-constructing
DestinyDestiny““How to empower, How to empower,
learn, and improvise?”learn, and improvise?”Sustaining
DestinyDestiny““How to empower, How to empower,
learn, and improvise?”learn, and improvise?”Sustaining
AffirmativeAffirmative
TopicTopic
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Success Factors
The AI Summit
“Whole System” in the Room The Task is Clear
Stakeholders Match the Task The “Concentration-Effect” of Strengths
Top Down & Bottom Up & Whole From Dialogue to Design-Inspired Innovation
2 ½ -3 Day Event: 300 to 2,000 Participants Face-to-Face & World-Wide Web
Uncommon Action Results
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Nutrimental Health Foods The Results One Year Later
• Rodrigo Loures, CEO• 300 % Increase in Revenues and Profit
• 75 % Decrease in Absenteeism• Appointment to President Lula’s Economic and Social
Council• World Business Academy Award
• Rise to Best 100 Companies in the Nation
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Why Does the Experience of the “Whole System”
Bring Out the Best?
Why so easy?Spark innovation and collaboration?
Make change less traumatic?Create high engagement?
Build leaders at every level?
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""Bankruptcy of the Soul of Our Bankruptcy of the Soul of Our Institutions" Institutions"
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SUSTAINABLE CLEVELAND 2019: Building an Economic Engine to Empower a Green City on a Blue
Lake
“As sustainability for cities and the planet becomes ever more important, the question isn't whether cities will do this; the question is: Which
ones are doing it first? And who will do it best?”
--Matt Laudenbauch, Head of IBM North America—Cleveland 2009
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On June 22, 1969 the eyes of the world turned to Cleveland.
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50 years later in 2019—when the world looks to Cleveland for a sensational retrospective on the fire—like a phoenix reborn from the fire, Cleveland will
surprise, amaze, and inspire the world with its transformation to a bright green city on a blue lake.
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Sustainable Cleveland 2019
Creating an Economic Engine to Empower a Green City on a Blue Lake
…Our Task Is Born
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AI Summit With Whole City
Sustainable Cleveland 2019: Creating A Green City on a Blue Lake
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SPECIAL STAKEHOLDER MIX
Steering Committee
Business (Large)
Business (Small/Medium)
Union/Labor/Service
Media/Communications
Academia/Education/Researchers
Engineer, IT, Scientist, etc
Non-Profit/Philanthropic/Associations
Arts/Culture
Student/Youth Leaders
Government/Elected Official
National and International “External” Stakeholders
STAKEHOLDERS FROM ALL Sectors:
SUSTAINABLE CLEVELAND 2019: Building an Economic Engine to Empower a Green
City on a Blue Lake
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DISCOVERYStrengths
Innovations & InsightsPositive Core Assets
DISCOVERYStrengths
Innovations & InsightsPositive Core Assets
DREAMOpportunities
Images of the Valued Future Cleveland 2019
DREAMOpportunities
Images of the Valued Future Cleveland 2019
DESIGNAspirations
Brainstormer PossibilitiesRapid Prototyping
DESIGNAspirations
Brainstormer PossibilitiesRapid Prototyping
DEPLOYResults
Initiatives and Action PlansPost-Summit Momentum
DEPLOYResults
Initiatives and Action PlansPost-Summit Momentum
SUSTAINABLE CLEVELAND 2019:
BUILDING AND ECONOMIC ENGINE FOR A GREEN CITY
ON A BLUE LAKE
4-D Cycle & Summit Task
SUSTAINABLE CLEVELAND 2019: Building an Economic Engine to Empower a Green
City on a Blue Lake
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Sustainability=Innovation
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Advanced Energy GenerationAdvance Energy Research and CommercializationAdvanced Manufacturing and MaterialsCommunications and BrandingEngaging 1.6 MillionGreen BuildingHealthLocal FoodsMetrics of SuccessPost-Summit MomentumPublic ContractSocial Capital Social Entrepreneurship in the Urban CoreStrategic Partnerships and LearningSustainable Business Innovation and IncubationTransportationVacant Land Use and Green SpaceWaste to ProfitWaterWorld-Class Sustainable Education
OPPORTUNITY AREAS THAT CAME OUT IN THE DREAM PHASE
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A Prototype for Urban Agriculture
Will Create 10,000 Jobs
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Virtuous Cycle Example:
Establishing First Major Freshwater Wind Energy Presence•Attracts leading research and minds•First mover advantages: $, certification centers
Creates New Industries •Suddenly GM’s Volt Cast in New Light•Job Opportunities; New Markets & Products•Shai Agassi's bold plan for electric cars-bring down cost, cleans the air we breath
Cleveland’s Pride •Bright Green Economy and National Eye• $ 150 Million Dollar Agreement With GE
How One Good Thing Can Lead to the Next
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Summit Headlines: 700 Leaders, 3 Days
"Sustainability summit offers view of a green, prosperous
Cleveland"
"Summit sparks commitment to spread sustainability
gospel"
"Mayor Jackson pulls off an amazing feat with an
exhilarating, idea-sparking summit,"
by Charles Michener
"A green economic engine can drive Cleveland's future,"
by David Cooperrider
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.2.299
.61
Perceived Perceived
SustainabilitySustainabilityCommitment of the Commitment of the
InstitutionInstitution
High-Quality High-Quality ConnectionsConnections
EngagementEngagement
Creative Creative InvolvementInvolvement
.58.58
.37.37
.49.49
Glavas (2009) Case Western Reserve U.Glavas (2009) Case Western Reserve [email protected]
““Hot off the Press” Hot off the Press” Research on Positive InstitutionsResearch on Positive Institutions
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30 of AI’s Top Strength-based Applications
STRATEGIC Opportunities
ORGANIZATIONAL CHANGE
TEAM AND LEADERSHIP
DEVELOPMENT
• Strategic Planning and Visioning• Sustainable Enterprise• Customer Service• Product Development• Marketing and Branding• Mergers, Alliances and Customer Partnering• Process Improvement
• Whole Systems Change• Culture Change• Organizational Design• Innovation and Creativity• Diversity Programs• Cross Cultural Communications• Performance Management
• Developing High Performance Teams• Collaborative Networks• Conflict Resolution• Rapid Design Events• Partnerships and Alliances• Leadership Development• Executive Coaching• Life/Career Coaching• Management Education
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The Power of Appreciation Three Facts About All Human Beings
Exceptionality Essentiality
Equality/Voice and Vision
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•What’s most exciting or important or provocative?
•What new possibilities or applications might you now imagine in your work?
• What interesting academic questions emerge for you—possible questions for research? For the practice and understanding of positive change?
REFLECTIONS AND CONVERSATION
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Fields Informing iiPOD
Appreciative Inquiry and the New Model of Positive Change
Next Generation Action Research
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Knowledge Resources Appreciative Inquiry Cases and Tools
• AI Commons http://ai.cwru.edu• Click on “David Cooperrider Commentary” for draft paper related to this talk
The MPOD Masters Program--#1 Rankedhttp://weatherhead.case.edu/academics/masters/positive-organization-development/
+AI Certificate Program in Positive Business and Society Changehttp://weatherhead.case.edu/seminars/certificate_appreciative.cfm
• For many news reports on the Sustainable Cleveland 2019 AI Summit see:• http://appreciativeinquiry.case.edu/intro/comment.cfm
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Activation of Inquiry into “What Gives Life?”“Appreciable World”
Advancing
Exte
nsio
n o
f R
ela
ted
ness
& U
niv
ers
al C
apaci
ty
Hig
h
InitiatingLo w
Positive Profusion—Three Observable Phases1. Elevate-and-Extend2. Broaden-And-Build3. Establish-and-Eclipse
Positive Profusion—Three Observable Phases1. Elevate-and-Extend2. Broaden-And-Build3. Establish-and-Eclipse
Elevation and
Extension of Inquiry
Pro-Fusion of Strengths“Broaden and
Build”
Activation of
EnergyEstablish and
Eclipse
See Cooperrider and Godwin, 2010http://appreciativeinquiry.case.edu