COOPERATIVE PLEDGE As a Filipino I am and I believe In the Cooperative Alone I am Weak But with...

COOPERATIVE PLEDGEAs a Filipino

I am and I believeIn the Cooperative

Alone I am Weak

But with others I am StrongSo I commit myself, to work, to cooperate

For all to be prosperous

Harmony, industry I will valueCooperative affairs I will attendResponsibilities I will assume

The Cooperative philosophy I will liveOne vision, one belief, one feeling

In CooperativeMy life I pledgeSo help me God.

BOD & CEO’S REPORT

Year 2015 had been a good year for the Cooperative where we were able to deliver good results. The Management had done its best to be responsive to the needs of the members while ensuring the stability of the Cooperative.

The Cooperative’s manual had been revisited to conform with the standards and directives of different governing bodies. Amendments and revisions worked as step boards in the fulfilment of the Cooperatives’ vision, mission and objectives.

Overall, the Cooperative performed collectively with notable increases especially in revenues and resources.

BOD & CEO’S REPORTFINANCIAL CONDITION AND RESULTS OF OPERATION

The total number of Regular members increased from 4,113 to 4,860 or 747 new members for the year 2015, Our Associate members also increased from 9,805 to 13,740 or 3,935 new associate members. Total membership of our Cooperative is 18,600 for the year 2015.

The Cooperatives’ total assets posted an increase from Php404,594,840.49 in 2014 to Php587,480,992.25 for 2015. The increase in our assets is funded by deposits, share capital, Net Surplus and other sources of funds.

With the contributions of the old and new members, the Cooperative have a total share capital amounting to Php142,568,551.84 or an increase of 37% from the Php104, 825,467.31 share capital in 2014.

BOD & CEO’S REPORTThe Cooperative’s total deposits stood at Php 386,151,020.24. Deposit constitutes 65% of the total Assets, an indication of the trust and confidence of members to the Cooperative to manage their resources. Liquidity is 40% more than the liquidity requirement for cooperative of 15%. This means that the Cooperative can pay off maturing obligations anytime.

Loans Receivable posted an increase by Php23,068,837.56 from Php216,938,215.44 in 2014. Loans Receivable constitute 55% of our total assets. For the year 2015, the cooperative was able to release an amount of Php 265 million loans to 5,225 members. Delinquency is within the Coop standards and manageable.

BOD & CEO’S REPORT The Cooperative managed an increase of Php7,868,070.61 as net surplus, from Php23,723,401.31 in 2014 to Php31,591,471.92 in 2015. The major contributor to the gross surplus is our income from the financing activities which is 84% of the total gross surplus. While income from allied services constitute 16%%. (Rentals, Western Union, Bills payments, Ticketing etc.)

PROJECT IMPLEMENTED FOR 2015

With our goal to serve the members’ housing and lot needs, we were able to purchase a lot in Bahong, Takian, La Trinidad, Benguet. Development is ongoing and to be offered to interested members. Reservations however are being accepted

BOD & CEO’S REPORTHUMAN RESOURCE DEVELOPMENT To be able to service the growing membership and resources

of the Cooperative, our officers and management staff attended 7 local and 1 International trainings on Cooperative management to harness their learning in managing the cooperative affairs efficiently and effectively.

The Board of Directors in their continuous pursuit to improve operations, passed and enacted 15 resolutions for the year 2015.

BOD & CEO’S REPORTSOCIAL SERVICES

For our Social Services to members, an amount of Php1,810,510.90 was disbursed to 109 members for Hospital Assistance, while Php3,052,677.30 was also disbursed to 30 family members for the Mutual Aide Assistance.

As part of our Social Responsibility to the community, the following were implemented:

1. Ten students were able to avail our scholarship grants.2. Donated 25 rolls of pressurized hose to the constituents of Barangay Lubas.3. Accepted On the Job Trainees from CCDC, SLU colleges of Accountancy

and BSU college of Agri-Business.

BOD & CEO’S REPORTThe Cooperative is committed to continue its services at its best capacity to serve the needs of the members.

We thank all our members, officers and staff for their continuing support, dedication and trust towards the attainment of the Cooperative’s Vision- A Model State University-based Cooperative.

Finally, we give thanks to God Almighty for his unending love that we are able give glory to His name through the Cooperative’s services.

BOD & CEO’S REPORTGRAPHICAL PRESENTATION OF THE COOPERATIVE’S 3 YEARS

PERFORMANCE

MANAGEMENT REPORTGRAPHICAL PRESENTATION OF THE COOPERATIVE’S 3 YEARS

PERFORMANCEAssets/ Loans Receivable (in millions)

BOD & CEO’S REPORTGRAPHICAL PRESENTATION OF THE COOPERATIVE’S 3 YEARS

PERFORMANCE

BSU MPC ORGANIZATIONAL CHARTGEN. ASSEMBLY

AUDIT COMMITTE

EELECOM

SECRETARY

TREASURER

CONMED EDCOM

ETHICSCEO

BOD

AUDIT & COMPLIANCE

SATELITE OFFICE LOAN UNITALLIED

SERVICESACCOUNTING & ADMIN

FINANCE

BUILDING-IN-CHARGE

TELLERSTELLER

COLLECTORS

COLLECTOR

LOAN OFFICER

AUDIT & COMPLIANCE OFFICER

LOAN COLLECTION

OFFICER / APPRAISER

SATELITE OFFICER

CREDIT OFFICER

BOOKKEEPER/ ADMINS

STAFF

ACCOUNTANT

FINANCE OFFICER

TELLER

ALLIED SERVICES OFFICER

DRIVER/UTILITY

SUPPORT SERVICES

SECURITY GUARD

2016 OPERATIONAL PLANSKRA OBJECTIVES ACTIVITIES/

STRATEGIESTARGET RESPONSIBLE

PERSONTIMELINE MONITORING

Membership To increase number of regular members by 1,000; associate members by 1,000

Monthly PMES, recruitment of new members, convince associate members to become regular members, IEC materials distributed and radio program in place

The number of members increased and new members have been recruited.Brochures have been printed and distributed.A radio program is installed.

EDCOM, MGMT, BOD

END OF NOV 2016

A monthly report on membership changes

Increase in Asset To increase asset by 660M

Increase in common shares through an aggressive campaign on new capital infusion from regular, associate and new members; improve collection on allied servicesGrant more loans to members and reduction of delinquency

Asset has increased by 70% through aggressive campaign on increase of share capital by members, conversion of associate members to regular.

Home Loan

EDCOM, MGMT, BOD

END OF DEC 2016

Monthly reports



PERSONTIMELINE MONITORIN

GLeadership competency of Officers & Staff

Improved and enhanced knowledge and skills of officers and staff in handling coop activities and implementing policies

Attendance of officers and staff to relevant seminars and activities to enrich learning insights:Election and appointment of active and committed officers

Knowledge and skills in coop management and governance enriched and enhanced.Attendance to coop assemblies, relevant training for officers and staff. Study visits to observe good practices which are applicable to the growth of the cooperative.

MGMT STAFF, OFFICERS

CONTINUING No. of seminars and coop activities attended




Policies and Procedures

Updated coop policies and procedures and manualized operations Manual to include recent policies approved.

Review operation policies and procedures especially on the following:a. Internal Control

manualb. Governance

manualc. Succession Pland. Honorarium and

per diem;e. Salary scales;

Coop Policies and Procedures have been reviewed, updated, approved and implementeda. Internal Control

manual in placeb. Governance manual

in placec. Succession plan in

placed. Honorarium and per

diem increased reasonably;

e. Salary scales upgraded;

MGMT, BOD, COMMITTEES

1ST QTR OF 2016

Updated Operations Manual that includes: Internal

Control manual;

Governance manual;

Succession plan policy;

Salary scale in place

Honorarium and per diem of BOD & committees




continued…

f. Mutual and Health benefits;

g. Mediation Policy and Procedures;

h. Attendance to seminars and workshops;

i. Employee Benefits reviewed

continued….

f. MA/HA policies reviewed to consider other factors;

g. ConMed policies in place;

h. Attendance to seminars and workshops by officers and staff in place;

i. Employee Benefits granted




Facilities Improvement & Acquisition

Improvement of coop services

Provision of:a. Wider office space.b. Repairs and

improvement of buildings acquired

c. Acquisition of wireless microphone;

d. Km. 6 building construction

e. Computerization of all office processes;

f. Coop Assurance Center in place

g. Full blast operation of Allied Services

An expanded second floor that provides a wider space for banking needs and allied services, a BOD room cum visitors lounge; Majority of all office processes; Coop Assurance Center implementedGeneral design of building of the building & start the construction

MGMT, BOD 1ST HALF OF 2016




Corporate Social Responsibility

To participate actively in the community life and caring for the environment

Increase scholar from 10 to 20Conduct Medical Mission during summer season and Tree Planting during rainy season

EDCOMELECOMBOD

CONTINUING

Improvement of Coop Image

Attain a very satisfactory rating on COOP PESO & PISO

Quarterly assessment/evaluation of COOP PESO & PISO; Documentation of successful members;Distribution of survey forms

BOD & MGMT

CONTINUING

Laboratory Coop To establish a Laboratory Coop

Segmentation of Kiddie savers

Required documents are prepared for the registration of the Laboratory Coop

EDCOM &BOD

2016

2016 OPERATIONAL BUDGET2016 Budget

RevenuesInterest on Loans 45,000,000.00 Filing Fees/Service Fee 14,400,000.00 Membership Fees 100,000.00 Fines 5,000,000.00 Passbook Income 250,000.00 Income fr. Investment 4,000,000.00

Total Revenues 68,750,000.00 less: Financial Costs

Interest on Deposits 15,000,000.00 Interest on borrowingsother charges on borrowingsProvision for PLL

Total Financial Cost 15,000,000.00 Gross Revenues after financial cost 53,750,000.00 Less: Personnel Costs

Salaries & wages 3,078,000.00 Employees Benefits 256,500.00 SSS/EC/Philhealth 250,000.00 Retirement Benefit 256,500.00

Total Personnel Cost 3,841,000.00 Admin Cost

Office Supplies 400,000.00 Power, Light & Water 175,000.00 Trans & Travel 779,000.00 Repairs & maintenance 250,000.00 Communication Expense 103,600.00 Representation 120,000.00 Advertising/Promotional 75,000.00 General Assembly Expense 1,000,000.00 Periodicals 5,000.00 Social Services 50,000.00 Taxes & Licenses 30,000.00 Meetings & Conferences 2,161,875.00 Collection Expenses 750,000.00 Rent Expense 322,000.00

2016 projected Financial OperationBenguet State University Multi-Purpose Cooperative (BSU-MPC)

2016 OPERATIONAL BUDGETNotarial Fee/professional 120,000.00 General Support Services 991,558.33 Miscellaneous Exp. 50,000.00 Officers' Honorarium 1,476,000.00 Insurance 100,000.00 members benefit 1,000,000.00 Provision for C G F 747,250.00 Depreciation & Amortization 4,500,000.00

Total Admin Cost 15,206,283.33 TOTAL Expenses 19,047,283.33

NET SURPLUS FOR THE YEAR 34,702,716.67 Add: income fr. Allied Services

Rent Income 5,700,000.00 Transport Income 75,000.00 Western Union Income 50,000.00 BENECO 75,000.00 LTWD & EFLY 75,000.00 Total Income fr. Allied 5,975,000.00 NET SURPLUS 40,677,716.67

2016 PROJECTED USAGE & SOURCES OF FUNDSCash Beginning Balance, 2015 179,521,057.00 Cash Received

Savings Deposit 320,000,000.00 Time Deposit 130,000,000.00 Share Capital 50,000,000.00 Loan Collections 300,000,000.00 Due to CETF 1,579,573.60 Education Fund-local 1,579,573.60 Community Devt. Fund 947,744.16 Coop Guarantee Fund 398,000.00 Mutal Aid Assistance 1,500,000.00 Hospital Assistance 2,000,000.00 Insurance Payable 5,400,000.00 Membership Fees 100,000.00 Interest on Loans 45,000,000.00 Fi ling Fee 14,400,000.00 Fines 5,000,000.00 Rent Deposits 50,000.00 Rent Income 5,700,000.00 Western Union Sent Out 925,000.00 Western Union Income 50,000.00 BENECO/LTWD/E FLY 150,000.00 Transport 75,000.00 Passbook Fee 250,000.00 Income fr. Investment 4,000,000.00

Total Cash Received 889,104,891.36 Total Cash Handled 1,068,625,948.36 Less Uses

Savings Deposit 260,114,643.02 Time Deposit 75,000,000.00 Loans Releases 360,000,000.00 Insurance Payable 3,510,000.00 Accounts Payable 3,500,000.00 Education Fund-local 1,551,600.00 Mutual Aid Assistance 2,000,000.00 Hospital Assistance 4,000,000.00 Due to CETF 1,050,000.00 Coop Guarantee Fund 398,000.00 Community Devt. Fund 700,000.00

Projected Sources and Usage of Funds2016

2016 PROJECTED USAGE & SOURCES OF FUNDSInterest on S/C & Pat. Refund 22,114,030.34 Building (new) 5,500,000.00 Building Improvement 2,000,000.00 Office Equipment 273,500.00 Furniture & fixtures 50,300.00 Property Investment 67,000,000.00 Investment 50,000,000.00 Western Union Pay Out 1,500,000.00

Interest on Deposits 15,000,000.00 Salaries & wages 3,078,000.00 Employees Benefits 256,500.00 SSS/EC/Philhealth 250,000.00 Office Supplies 256,500.00 Power, Light & Water 175,000.00 Trans & Travel 870,000.00 Repairs & maintenance 250,000.00 Communication Expense 100,000.00 Representation 120,000.00 Advertising/Promotional 75,000.00 General Assembly Expense 1,000,000.00 Periodicals 5,000.00 Social Services 50,000.00 Taxes & Licenses 30,000.00 Meetings & Conferences 2,161,875.00 Collection Expenses 750,000.00 Rent Expense 296,000.00 Notarial Fee 120,000.00 General Support Services 991,558.33 Miscellaneous Exp. 50,000.00 honorarium 1,476,000.00 Insurance 100,000.00 members benefit expense 1,000,000.00

Total Cash disbursement 888,723,506.69

Cash Balance, end December, 2016 179,902,441.67

ELECTION COMMITTEE REPORTIn view of the need to elect new set of officers for the BSUMPC, the Election Committee guided by the provisions thereof in the BSU MPC Election Code and By Laws, carried out the election during the General Assembly on February 27, 2014 at the BSU Closed Gymnasium.

To make this possible, the committee has initially undertaken several activities. To wit:Determined the positions held by officers whose term of office expires on February 2015 ( 4 for Board of Directors, 1 for Election Committee and 1 for Audit Committee ); Posted the vacant positions and the schedule of filing for candidacy’Screened the candidates in coordination with management;Posted the names of qualified candidates;Selected qualified election deputies; and,Prepared for the conduct of the election.

ELECTION COMMITTEE REPORT The election of qualified officers commenced on February 27, 2014 in line with the General Assembly. Underscoring the protocol, the activity started with the presentation of candidates which was immediately followed by the opening of the polling centers and the casting of votes. Strictly, the polling centers were closed at 3:00 PM; followed shortly by the canvassing of ballots. In light of the above, results were as follows:

No. Name No. of Votes RankBOARD OF DIRECTORS (5)

1 BOGNADON, DAVID JOSEPH L. 877 32 CHUA, EDNA B. 905 23 DE LOS SANTOS, FELECIANO R. 799 54. KUDAN, SILVESTRE L. 1014 15. SOLIMEN, JULIA A. 835 4

AUDIT COMMITTEE (2)1 BAYENG, ENGELBERT C. 511 32 BUGTONG, VIOLETA B. 426 43 KINNUD, RICHARD H. 588 14 RAPUSO, MARY JOY S. 572 2

ELECTION COMMITTEE (2)1 BALIAG, JANE S. 934 22 DUGAT, VIRGINIA R. 936 1

ELECTION COMMITTEE REPORTSince there are four (4) vacant positions to complete the Board of Directors; David Joseph L. Bognadon, Edna A. Chua, Feleciano R. De Los Santos, Silvestre L. Kudan, and Julia A. Solimen as verified by the number of votes garnered, were declared winners. In a similar manner, Richard H. Kinnud, Mary Joy S. Rapuso and Jane S. Baliag and Virginia R. Dugat were declared winners for the Audit and Election Committee respectively.

Two weeks after the election, during a meeting called for the purpose, all newly elected officers of the BSUMPC took their oath of office, after having sworn to office, the members of the election committee met to select among themselves as Chair, Vice Chair, and a Secretary.

ELECTION COMMITTEE REPORTDuring the year, the members of the Election Committee attended the Planning Workshop of the BSUMPC and Series of Seminars for Officers of Cooperatives.

With regard to the 2015 Election of Officers, the Committee determined the following positions vacant as the term of the incumbent will expire by February 2015: (4) Board of Directors; one (1) member of the Audit Committee; and one (1) member of the Election Committee. In preparation, the Election Committee posted the vacant position and the schedule for filing of candidacy.4 Board of Directors1 Audit Committee1 Election Committee

AUDIT COMMITTEE REPORT

The audit work has covered financial, management, and social aspects of the Cooperatives. Financial audit covered the evaluation of financial activities of the cooperative, management audit, the monitoring of policies and processes relative to the operation of the cooperative and social audit, assessment of the social impact of the cooperative to its members, the community and the environment.

The Committee has brought to the attention of Management and the Board of Directors (BOD) audit observations which we believe contribute to the betterment of the Cooperative. The following were the highlights:

AUDIT COMMITTEE REPORTFinancial On the preparation and fair presentation of the financial condition, results of operation

and flow of funds, the Committee recognizes that the responsibility rests upon Management. The Committee’s part was to make certain there is reasonable assurance that accounting policies were followed and that informed judgement has been used by Management in the preparation and presentation of the cooperative financial affairs. In the overall, the audit work reveals there is such an assurance.The Audit Committee regularly reviewed the Interim Financial Statements and has conferred with management on several matters that needed some discussion. One of which is on the merging of the Land and Building accounts on the Statement of Financial Condition. The Committee recommended that the accounts be broken down into two – Land and then Buildings, and that appropriate adjustments be made on the recorded accumulated depreciation. The recommendation was partly implemented as the two accounts were already presented separately. Other observations and recommendations were left to the discretion of Management and BOD.The Audit Committee noted that there is a functional External Audit done by a licensed and CDA-accredited auditor. This raises the credibility of the coop’s financial presentation.

AUDIT COMMITTEE REPORTOperations and Management Audit

The Committee brought to the attention of the BOD at least two issues that need to be addressed for the betterment of Management and Cooperative operations. One is on the approval of loans. We noted that the Cooperative has that good practice of adopting different levels of approval depending on the amount of loan. It is believed that such levels of approval contribute to efficiency in the delivery of service as for instance, a member availing of lower amount of loan can easily obtain the loan without passing through different levels. Aconcern raised by the Committee is on personnel matters. This includes completeness of Personnel Records, Policies and Procedures in hiring, and the vacancies which were not filled out. Management has acknowledged the report and assurance was made improvements will be made on this aspects. It was also noted that a revised “Personnel Policies” is being worked out at the level of the Board of Directors.

AUDIT COMMITTEE REPORT

All in all, 2015 still has been a good year for the Cooperative. Congratulations to all. Thank you.

Social Audit A survey has been conducted to find out sentiments of members regarding the services of the Cooperative. The result revealed that members generally find it easy to air their opinions, ideas and feedback to the Cooperative. Members are generally satisfied with the Cooperative services. And, members generally feel a positive impact of the cooperative to their income, livelihood, and assets. This signals a healthy relationship between Management and the Cooperative members. Management and cooperative staff are commended for sustaining efforts for maintaining member satisfaction.The BOD too has acknowledged specific recommendation by members gathered during the survey and expressed assurance that suggestions shall be acted upon.

EDUCATION COMMITTEE REPORTACCOMPLISHMENT REPORT CY 2015

DATE ACTIVITIES ACCOMPLISHMENT VENUEJanuary 10, 2015 Conducted PMES

January-December 2015

72 participants BSU Elementary CanteenFebruary 14, 2015 130 participants

March 14, 2015 144 participantsApril 14, 2015 68 participantsMay 9, 2015 118 participantsJune 13, 2015 55 participantsJuly 11, 2015 85 participantsAugust 8, 2015 92 participantsSeptember 12, 2015 131 participantsOctober 10, 2015 100 participantsNovember 14, 2015 98 participantsDecember 12, 2015 97 participantsTOTAL PARTICIPANTS 1,190March 31, 2015 Conducted Seminar Basic Coop Management and

Governance -Management-BOD-Officers

Chrysanthemum Hall, BSU

EDUCATION COMMITTEE REPORTApril 7, 2015 Meeting Agenda:

1. Changes in the conduct of the pre-membership seminar

a. Focus only in the history of BSUMPC

b. Advantages of joining cooperativism and reasons for attending PMES

c. Management and operation of the BSU MPC

FITS Center, BSU


2. Financial Assistance / Scholarship Grant Policies

a. The number of grantees shall be increased from 6 to 10 include students enrolled in other schools aside from BSU

b. The grant shall also be increased to fifteen pesos only (PhP 15,000.00) per student/semester regardless of where they are enrolled in

●Average grade should be 2.5 or 80%●3rd year college● Parents should be a member●Document requirement shall apply

FITS Center, BSU


3.Social Audit and the Education Committee

● The continuing education is part of the corporate social responsibility of the cooperative and such activity is lodged with the education committee.

●One activity is to conduct trainings for interested future officers in coordination with the management

FITS Center, BSU

EDUCATION COMMITTEE REPORTJuly 29-31, 2015 Training Training of Trainers for

Education CommitteeAttended by Mr. Nardo Pastor and Amelia Kimeu- Travel report was submitted

Piña Collina, Tagaytay City

4. Brochure on the BSU MPC● The brochure was already prepared by Ms. Kimeu. Additional information such as the updated version of the mission and vision of the BSU MPC shall be included. It shall be presented to the BOD for critiquing once it is completed

- The brochure was already submitted last August to Director Julia Solimen and a copy to the Jane T. Asiong, Manager BSU MPC

EDUCATION COMMITTEE REPORTOctober 14-18, 2015 International

Educational Field Tour

The following members of Education Committee joined the educational tour to different cooperatives and other historical places -Director Julia Solimen -Mr. Nardo Pastor -Ms. Amelia Kimeu

Bangkok, Thailand

CREDIT COMMITTEE REPORTCREDIT COMMITTEE ACCOMPLISHMENT REPORT CY

2015The CRECOM had two meetings to deliberate on loan applications and three special meetings.

1) First meeting was on April 24, 2015 at 12:00nn – the Committee went over the list of loan applicants for the previous meeting (January 30, 2015) and there was a loan release of 1.5 million. There were 10 loan applications deliberated and the meeting was adjourned at 2:40pm.

2) Second meeting on July 6, 2015 at 12:00nn – the agenda were the following:a. Finalization of semi-annual report: Submitted to the Board Secretaryb. Formulation of CRECOM policies: Schedule of meetings is every 12:00nn

onwards with special meetings as the need arises and the use of Coop T-shirt during meetings

c. Deliberation on loan applications – There were five applicants for loan

CREDIT COMMITTEE REPORT3) First special meeting at Calajo Restaurant on July 2, 2015 (12:00nn) –

Discussed CRECOM report and plans for the BOD meeting

4) Second special meeting at Calajo Restaurant on September 9, 2015 (12:00nn) – Discussed on the proposal questionnaire for the monitoring of loans approved by the CRECOM

5) Third special meeting at Inglay Restaurant on December 28, 2015 (12:00nn) – Discussed and prepared the CRECOM accomplishment report for 2015 covering the months of April to December 2015. The agenda were the following:a. Submit the functions and responsibilities of the CRECOM based on the

seminar on Cooperative Good Governance Seminarb. Prepared suggestions for the CRECOM c. Prepared the accomplishment report for 2015

CREDIT COMMITTEE REPORTThe CRECOM members attended the seminar on Cooperative Good Governance held at the Chrysanthemum Hall R & R Bldng, BSU on June 27, 2015 and the Annual Planning held at the PTA Resort, Bolasi, San Fabian, Pangasinan on October 24-25, 2015.

Ester Fianza participated in the Cooperative Study Visit in Thailand on October 14-17, 2015 and the Regional Cooperative Month Celebration at Luna, Apayao on October 27-28, 2015.

Ester Fianza and Samuel Poliden joined the BOD lunch at El Cielito Inn last December 19, 2015.

Lastly, the CRECOM was very grateful to the BSU MPC for giving the chance to work with the Cooperative.

ETHICS COMMITTEE REPORTACCOMPLISHMENT REPORT CY 2015

ACCOMPLISHMENT REMARKSConducted a series of reviews of the Code of Ethics and Ethical Standards for BSUMPC together with Director P. Banda-ay, and with Directors E. Chua and M. Buliyat, respectively.

The group edited some of the sections/contents of the said code to best suit the Cooperative’s delivery of service to clients; proposed refinements/amendments were submitted to management.

Participated in a Joint Meeting with the Election Committee and BOD representatives on May 22, for the refinement of the BSUMPC Code of Conduct and Ethical Standards particularly onItem 2.5 (Prohibition of Dual Membership).

Suggestions to the effect were presented to the BOD.

Through the Committee’s initiative suggestion boxes were installed at the BSUMPC Main Office

Two (2) suggestion boxes were installed at the BSUMPC Main Office

ETHICS COMMITTEE REPORTThe Committee conducted regular meetings to discuss concerns; from the suggestion boxes issues/concerns of members were addressed, which include the following: Concern on the Coop’s operating hours

Concern on slow service from some staff members Discourteous staff members

The Committee subsequently reported to the BOD the abovementioned comments from clients together with its recommendation for the BSUMPC personnel/staff, particularly those directly involved with the clients to undergo "Customer Care" reorientation training/seminar.

The Manager mentioned that although the management staff are reporting earlier than the actual start of office hours, required setting up/preparations prevent them from operating earlier. A “No Noon Break Policy” may be considered in the future.

Issue was brought to the Manager’s attention

Issue was brought to the Manager’s concern and she subsequently corrected and reminded concerned staff members to always be courteous to clients.

ETHICS COMMITTEE REPORTAttended trainings, seminars, and other activities Basic Cooperative Management and

Governance on June 27, 2015 at the Chrysanthemum Hall of Benguet State University.

Annual Cooperative Planning Workshop at San Fabian, Pangasinan on Oct. 24-25, 2015

Joint Committee and BOD meetings

COOPERATIVE PLEDGE As a Filipino I am and I believe In the Cooperative Alone I am Weak But with...

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