İzzet Emre ÇETİN MilSOFT A.S , Teknokent ODTU,Ankara/Turkey icetin @milsoft.com.tr
Cooperative Chooses Milsoft Electric Utility Solutions IVR Software
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Milsoft Electric Utility Solutions Interactive Voice Response Software is employed by nearly 250 electric utilities for customer communications and service as well as employee communications and scheduling. The software includes two-way IVR and email messaging as well as integration with text messaging providers. It enables electric utilities to be in communication with their customers and employees 24/7/365, provides the same consistent, accurate and clear information in every call, allows customers to take care of a variety of needs from reporting outages to paying their bills, and ensures that no customer is turned away by a busy signal. And, our Communications IVR system accomplishes all this at a cost far less than doing so with additional employees.
Transcript of Cooperative Chooses Milsoft Electric Utility Solutions IVR Software
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Abilene, TX – September 12, 2012 — Tombigbee Electric Cooperative in Alabama has chosen
Milsoft Utility Solutions IVR Communications Software for its operations and customer service needs.
“We are most pleased that Tombigbee Electric Cooperative decided to add our IVR Communication to
the Milsoft Engineering Analysis and Outage Management that they were already using,” said Robbie
Carlson, Milsoft Regional Account Manager, “We look forward to helping them meet more of their
operational goals.”
“The Milsoft IVR Communications system will enable us to improve communications with, and service
to, our customers both during service outages and for regular day-to-day business,” said Tombigbee
Electric Cooperative General Manager Steve Foshee, “We will be able to communicate with more
customers more of the time.”
Milsoft Electric Utility Solutions Interactive Voice Response Communications Software is used by nearly
250 electric utilities for customer communications and service as well as employee communications and
scheduling. The system includes two-way IVR and email messaging as well as integration with text
messaging providers. It enables utilities to be in communication with their customers and employees
24/7/365, provides the same consistent, accurate and clear information in every call, allows customers
to take care of a variety of needs from reporting outages to paying their bills, and ensures that no
customer is turned away by a busy signal. And, our Communications IVR system accomplishes all this at
a cost far less than doing so with additional employees.
ABOUT TOMBIGBEE ELECTRIC COOPERATIVE
Tombigbee Electric Cooperative, headquartered in Guin, Alabama, has been providing electric services
to homes and businesses for 71 years. The cooperative serves more than 9,500 meters in three Alabama
counties.
ABOUT BLUEBONNET ELECTRIC COOPERATIVE
Bluebonnet Electric Cooperative serves nearly 80,000 meters and owns and maintains about 11,000
miles of power lines, located across more than 3,800 square miles within 14 southeastern Texas
counties. The electric utility is progressive in the deployment of the best available technologies to create
a sustainable grid.
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ABOUT MILSOFT ELECTRIC UTILITY SOLUTIONS
The Milsoft Electric team has provided industry leading engineering and operations software for electric
utilities here in the US and abroad for more than 25 years. Some 1,000 electric utility concerns,
consultants, universities and others use Milsoft software for planning, analysis and operations. Milsoft’s
E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information,
Field Engineering and IVR Communications with each other and with an electric utility’s other
applications to enable the most efficient and effective planning, operation and management of a smart
grid.
Milsoft Utility Solutions | 4400 Buffalo Gap Rd, Suite 5150| [email protected] | 800.690.3929
