Half-Day Course Description:See the results applying the Baldrige Criteria has on an organization. Learn how to create a culture that aligns with your mission and your quest for quality. During this half-day course you will get to experience our guest delight culture firsthand during lunch and a restaurant tour. The class is ideal for executives and managers of all levels, as well as for HR representatives and business owners. This course will provide insight to K&N Management’s guest delight processes and culture.

Full-Day Course Description:See the results applying the Baldrige Criteria has on an organization. Learn how to create a culture that aligns with your mission and your quest for quality. Discover role-model practices applied using the Baldrige Criteria. During this full-day course you will get to experience our guest delight culture firsthand during lunch and a restaurant tour. The class is ideal for executives and managers of all levels, as well as for HR representatives and business owners. This course will provide insight to K&N Management’s Business Excellence Model, culture, processes, and results.

Cooking Up Excellence Using

Baldrige Ingredients

Our onsite conference room can accommodate up to 15 people. The half-day course is $150.00 per person and the full-day course is $250.00 per person. The minimum fee for a course is $900.00 for a half-day and $1500.00 for a full-day.

For more information contact Allyson Young:allysonyoung@wesellmeat.com(512) 418-0444 ext. 104

2010 Award Recipient

Cooking Up Excellence Using Baldrige Ingredients

The motivation you need to accelerate your company to performance excellence can be found in K&N Management’s performance excellence course, “Cooking Up Excellence Using Baldrige Ingredients.” Your team will discover some of the key success factors that shaped the K&N culture during its performance excellence journey. These success factors include—identifying key business drivers and aligning them with core competencies, inspiring a guest delight focus, leadership excellence, team member engagement, process management, and brand loyalty. Combined, these success factors distinguish K&N Management from its competitors.

Course descriptionFor nearly 20 years, K&N Management has maintained an outstanding reputation in the Austin market due to a strong dedication to quality and people. Since winning the Malcolm Baldrige Award in 2010, K&N Management has become well-known for its commitment to excellence and innovation. Throughout this course, your team will gain insight into the strategies that drive K&N Management and how any organization across a variety of industries can learn from and adapt K&N’s best practices.

You will learn how to:• Adapt K&N’s approach to simplifying and aligning your organizational focus. • Develop an organizational culture that supports guest delight.• Hire, train, coach, and engage your team members. • Improve and communicate work process improvements. • Create a system of clearly communicated measures.• Develop a mindset of focusing on consistently executing the few through our strategic planning process.

Who should attend?Managers, leaders and those interested in discovering the key business practices that drive continuous performance improvement, generate raving fans, and provide a sustainable organization through solid results.

Past course attendees & Conferences:• Domino’s Pizza National Franchisee Meeting• RPM Pizza• Hill Country Memorial Hospital• A Good Egg Dining• Florida Hospital Group• Korean Standards Association• Herman Memorial Hospital• People Report Best Practices Conference• Tennessee ASQ Forum• Virginia SPQA Forum• Eskimo Joe’s• Fish City Grill• Serious Business Conference• South Carolina Governor’s Quality Award• Ohio Quest for Success

To find out more check out our learning session link or e-mail allisondreiband@wesellmeat.com.

What are people saying they enjoyed most about our performance excellence class?★“There are a number of things I can take back and

implement to my everyday life and work.”

★“Seeing a model company and learning about some of the behaviors of success.”

★“Structure- the hierarchical format of information delivery made it easy to see how all of the key concepts contribute to the mission & vision.”

★“It was good to hear from someone who has successfully implemented systems that deal with areas we have identified as lacking in our organization.”

★“How we could ask questions at any time and also directly to a co-owner and other directors.”

★“The knowledgeable presenter. Allyson was excellent. Experience, it's a good thing!”

★“The specifics and depth of processes. The energy of all and their passion.”

★“The openness and transparency. Thank you for sharing your expertise and successes.”

★“Efficient - no slack time - presenter kept sessions moving.”

“The concepts, even though for a different industry, can be applied in our business.”

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Our mission is to guarantee that every guest is delighted because of me.

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