Conversation at the Bank

Useful Vocabulary 24 hours a day.

to check your balance.

Account number.

to key in a PIN number

Automated answering machine.

to order a statement.

Day-to-day banking

to pay bills.

Menu of options. to sign up.

Telephone banking service. to trade stocks and bonds.

To access an account. to transfer money.

useful word group

I want to open an account.

Could you please help me to open an account?

I would like to open a joint account with my wife.

How many specimen signatures do you need?

How much do I have to deposit to open a current account?

I want a cheque book.

I want to encash this cheque.

Are you a customer of this bank?

Yes, I am. Here is my passbook.

Would you like to deposit the cheque for clearance?

It will take about two days, since it is a local Cheque.

But I need the money urgently.

Will they give me the money today?

Conversation

Customer : Good morning. Can I cash a cheque here?

Counter clerk : Please go to the first counter on the left side.

Customer : Thank you. Is it the teller system there?

Counter clerk : Yes, sir. You will get your money instantly there.

Customer : (At the first counter) Excuse me. I want to get this cheque cashed.

Counter clerk : Yes sir, please sign on the back of your cheque.

Customer : O.K.! Here you are.

Counter clerk : Just a minute, sir.

Customer : I need thousand rupees notes only.

Counter clerk : I am sorry; I have only five hundred rupees notes. If you can wait, I will get some thousand rupees notes as well.

Customer : Thanks! I won’t like to wait any longer. Five hundred rupees notes are alright with me.

Counter clerk : Here is your cash, sir. Please ensure that you. Have got exactly the right amount.

Customer : Thank you. I shall definitely count my money before I leave.

Counter clerk : Thank you very much. Have a nice day, sir.

Telephone Banking

Executive : Good morning City Bank, This is Customer service Department, How may I help you?

Customer : Hello. I’d like, some information on the telephone banking services offered by you.

Executive : Certainly. What is your account number, sir?

Customer : 85 56789000 89548 at the MG Road Branch.

Executive : What would you like to know?

Customer : Can you tell me how the telephone banking services work?

Executive : You can do all your day-to-day banking over the telephone 24 hours a day.

Customer : That’s great. How do I access my account?

Executive : Just call 80000498, key in your PIN number and listen to the menu of options available.

Customer : How do I choose the option I want?

Executive : Just press the number for the service stated by the recording.

Customer : What kind of things can I do?

Executive : You can check your balance, pay your bills, order a statement, request for cheque book, DD or even transfer money to another bank.

Customer : That’s fantastic! Can I trade stocks and bonds?

Executive : I’m afraid you will have to have a special account for that.

Customer : What about getting help if I have any problems?

Executive : There’s an automated answering machine and staff are available 9 to 5 seven days a week.

Customer : It all sounds very good to me. I’d like to sign up.

Executive : Alright, can you answer a few more questions please?

Customer : Certainly…

homework

Divided into 4 group.

Making a role play 10 minute per group.