Control M Administration and Monitoring Services
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Transcript of Control M Administration and Monitoring Services
CONTROL-M Level 1 Support Services
This service is sold along with software licenses and replaces BMC Level 1 Support
•GSS America provides telephonic and email support services for BMC CONTROL-M.•Technical advise will be provided to client over email or Telephone Call.•WebEx is used to access CONTROL-M environment for diagnosing and fixing the issues if required.•For every incident reported by client, support team open’s a ticket in remedy and progress can be tracked.
CONTROL-M Training Services
• GSS America has a pool of skilled BMC CONTROL-M trainers and offers training services to clients.
• Enhances the skills of existing CONTROL-M staff.• GSS America provides three levels of training
– Scheduler 1 - Operator Training (Introduction to CONTROL-M and its concepts)
– Scheduler 2 – Scheduler Training
– Administrator Training – Covers all aspects of product administration from installation to troubleshooting
• Training is delivered on-site, online (Web) or at GSS America’s training facilities in Hyderabad.
CONTROL-M Migration Services
• GSS America has wide Upgrade and Migration Experience with CONTROL-M, be it a upgrade/migration from older versions to the latest or migrating from other job schedulers to BMC CONTROL-M.
• Over 500 CONTROL-M Upgrade/Migration projects successfully completed.
• Expertise in migrating the production environment from almost all Job Schedulers to CONTROL-M, including custom developed applications.
• Developed specialized tools to automate the migration process and reduce error percentage, manual intervention, time and Cost.
GSS RIM Support Services for CONTROL-M
ReportsReports
DeliverablesDeliverables
•Server Availability & Performance statistics
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•Service Performance report•Performance & Trend Analysis
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•24 x 7 production job monitoring.
•Alert monitoring and handling.
•Perform simple fixes like job re-run, one time job editing if possible.
•Escalating Job failures, Service delays and other exceptions.
•Providing product documentation / product updates.
•Advising product Fix Packs.
•Job scheduling
•Calendar management
•Trouble shooting with CONTROL-M server and agent connectivity issues
• Trouble shooting with NOTOK jobs.
•CONTROL-M component management from Configuration Manager
• Trouble shooting with EM/Server connectivity issues.
•Creating and managing shout destinations.
•Starting and Stopping services and scripts.
• Job Sysout and Log handling.
•Installing and configuring CONTROL-M components
•Trouble shooting with CONTROL-M Components
•CONTROL-M server Administration
•Migration
•Database mirroring and trouble shooting
•Cluster management
•Database size and capacity planning
•SSL Administration and management.
•Corba configuration and trouble shooting
•CONTROL-M security and Authorizations.
GSS America BMC Relationship
• Elite BMC Partner• Certified Services Provider
– Certified First Level Support
– Certified Training Instructors
– Conversion and Implementation Experts - Real Life Expertise• BMC Technology Alliance Program
– BMC MarketZone Certified Product Offerings• Worldwide Presence• Dedicated Support
– Level 1
– Managed Services• Dedicated Development Team that creates custom CONTROL-M application
enhancements and interfaces
GSS Introduction
• GSS America was founded in 1999 and has since been a leading Global IT Services company focused on providing scalable and cost-effective solutions using global delivery model.
• Acquired Infospectrum Consulting in 2006• Certifications
– CMMi Level 3 Certified– ISO 9001– ISO 2000– ISMS 27001
• Global Footprint includes offices in: – India– Dubai– Kingdom of Saudi Arabia– United States– Singapore/Malaysia
• Annual Revenue of approx. 100 Million USD• Staff of 1,000+ Globally
GSS America BMC Products and Services
• Software– GSS America Application Interfaces– GSS Web – A tool which web enables the BMC Enterprise Manager GUI
(much like Citrix) http://ctm2k3.gssamerica.com/gssweb– GSS Reporting Facility which provides over 75 customizable reports specific
for the customer’s CONTROL-M environment. http://ctm2k3.gssamerica.com/ReportFacility
• Services– Level 1 Application Support– Control-M Upgrade / Migration– Control-M Training– Remote Infrastructure Managed Services Support
Questions?