Continuous Professional Development - eelga.gov.uk intelligence... · •At PepsiCo, executives...

Continuous Professional Development

Coaching For Emotional Intelligence

Rosemary Cooper-Clark

C C Consulting (UK) Ltd

Welcome

CPD – Coaching for Emotional

Intelligence

Professional…Supportive…Inclusive…Progressive…

EMCC UKThe choice for PROFESSIONALS

Defining, shaping and promoting best practice in mentoring and coaching in the UK

2

Coachingfor Emotional

Intelligence

This workshop…

• Outlines the fundamentals of emotional

intelligence (EQ)

• The associated leadership competencies

• And how to develop EQ within the framework

of a coaching assignment


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To answer the questions

• What is emotional intelligence (EQ)?

• How do you coach someone to develop it?

4

▪ The What and Why of Emotional Intelligence

▪ The Four Elements

▪ Coaching Business EQ

▪ Getting Practical

▪ The EBW Model for Coaching EQ

Today we’ll cover…


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What is Emotional Intelligence (EQ)?

• Emotional Intelligence is about being able to manage key behaviours/emotions that determine success in different situations.

• It is about personally understanding the interactions between those key behaviours/emotions and the impact they have on others (and work).


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Why Emotional Intelligence (EQ)?

• In Working with Emotional Intelligence, Daniel Goleman reported that “80-90% of the competencies that differentiate top performers are in the domain of EQ”

• “EQ has twice the power of IQ to predict performance” Gerald Mount – The Role of Emotional Intelligence in Developing International Business Capability


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Why Emotional Intelligence - EQ?

What’s the evidence?

Research has provided clear evidence that emotionally intelligent leaders are more successful.

•At PepsiCo, executives selected for EQ competencies generated 10% more productivity.

•High EQ sales people at L’Oreal brought in $2.5m more in sales.

•An EQ initiative at Sheraton helped increase market share by 24%. The US Airforce is using EQ to screen parachute jumpers to save $190m”

•British Royal Navy measured IQ, managerial competency and EQ – EQ predicted stronger links to leadership trends and overall performance


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What’s the evidence?

Improving relationships through EQ can enhance team performance.

Teams with higher engagement are

• 50% more likely to have lower turnover

• 56% more likely to have higher-than-average customer loyalty

• 38% more likely to have above-average productivity

• 27% more likely to report higher profitability Source: P. Labarre (2001)

Why Emotional Intelligence?


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Who is using EQ?

• Avon Products

• BMW

• Boeing

• CIBA Specialty Chemical

• Kodak

• Eli Lilly

• FedEx

• Hilton

• Honeywell

...and not with expensive corporate programmes – American Express started with 12 hours of training. Sheraton with 24 hours.

• HSBC Bank

• Lockheed Martin

• Microsoft

• Motorola

• Roche Pharmaceutical (subsidiary of Roche Group)

• Shell

• Singapore Airlines

• Toyota Motor Corporation

• Whitbread PLC

“Emotional competence is the single most important personal quality that each of us must develop and access to experience a breakthrough”

Doug Lennick, VP Amercian Express Finance Advsiors, 2000

So next…understandin

g it

✓ The What and Why of Emotional Intelligence

▪ The Four Elements

▪ Coaching Business EQ;Getting Practical



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EQ Leadership Competencies

• Emotional intelligence is described in many ways and different terms. For consistency, the competencies described in Primal Leadership and later The New Leaders is used here.

• These competencies are divided into four categories

Based on “The New Leaders” by Daniel Goleman et al

Self Awareness

Social Awareness

SelfManagement

Relationship Management


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Self Awareness

• Emotional self-awareness.

• Accurate self-assessment.

• Self-confidence.




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Coaching Questions – Self awareness

• Do you think you have a realistic understanding of your

key strengths and what your blind spots are at work?

• What would those in work see as your key strengths and

possible blind spots in work?


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Self Management

• Self-control.

• Transparency.

• Adaptability.

• Achievement.

• Initiative.

• Optimism




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Coaching Questions –Self Management

• Do you think you behave naturally in work?

• Do you consciously have to consider your emotions and

behaviours in the workplace and if so why?

• Apart from specific events or work protocols what would

make you behave differently in work to how you see

yourself outside of work?

• How does it feel when you are not behaving naturally?


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Social Awareness

• Empathy

• Organisational awareness

• Service




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Relationship Management

• Inspiration

• Influence

• Developing others

• Change catalyst

• Conflict management

• Teamwork and collaboration



So next…making it happen


✓ The Four Elements

▪ Coaching Business EQ; Getting Practical



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Definition of coaching

“Coaching is…

Supporting people to get what they want, without doing it for them, or telling them how to do it.”


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Developing Emotional Intelligence

How do you coach Emotional Intelligence?

• Developing awareness of the coachee’s and others’ emotions and behaviour through their self reflection, noting feedback from others and analysing others

• Coaching them to be actively manage those emotions and behaviour to reflect that awareness to ensure they are successful in different situations


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Putting this into practice

• Developing self awareness and self management

• Developing awareness of others

• So it becomes second nature – unconscious competences

• To shift from “react” to “respond”


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What am I feeling?

How can I use this emotion?

How do I want to feel?

Self-Awareness

Self-Management

Do I know my strengths & weaknesses?

Self-Assessment

Am I comfortable with myself?

Self-Confidence

EQ - Intrapersonal


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Respond Vs. React

Something Happens

React Outcome

Something Happens

RespondOutcome?

Shifting from react to respond -Self EQ


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Shifting from react to respond - Using EQ -Interpersonal

How do I want them to feel?

How can we use these feelings?

How do I want to feel?

How can I use this emotion?

What am I feeling? How are they feeling?


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Coaching questions

Awareness of others

• Think about somebody else (your boss, one of your peers, a report) in a situation in which you believe they were working outside their comfort zone

• How did you know they were working outside their comfort zone?

• Did this make a difference to the way you worked with him/her?


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Comfort Zones

• Different comfort zones for everybody (we do not all react the same way)

• How far we go outside our comfort zone affects our behaviour

• How long we are outside our comfort zone affects our behaviour

And finally…leveraging coaching tools



✓ Coaching Business EQ;Getting Practical



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The EBW Model

• A practical, work based model of Business EQ

• It helps individuals and teams understand why people behave the way they do and how to maximise their engagement with, and performance at, work.

• The key to the model is self awareness and awareness of others, it explains peoples’ capability to manage their emotions and behaviours and what effect it has on their potential and their performance.

• They are correlated to leadership performance on a number of drivers


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The EBW Model identifies7 elements that impact performance at work

Decisiveness Empathy

Motivation

Influence

Adaptability

Conscientiousnes

s

Stress Resilience


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Emotions & Behaviours at WorkThere are no “poor” positions, each has strengths and impacts

Your emotional drivers are explainedBy where your profile sits on each of these elements


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Coaching Questions - Motivation

• How positive and enthusiastic are you when you are

tasked with something that you may not really be

interested in?

• If not, how does this reflect in your behaviour?

• How does it feel when those around you are positive and

you are not?

• Do you try to enthuse those around you when you are

positive about something?


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Coaching Questions -Influence

• Do you like to get your own way and how do you feel if

you don’t?

• Do you rely on a rational argument or are you

comfortable promoting yourself on a personal basis?

• Is it healthy to be competitive in work?

• How well do you listen to others’ perspectives or are you

more interested in putting your own view across?


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Coaching Questions -Adaptability

• How innovative do you see yourself?

• How easy do you find it to generate ideas and how

receptive are you to others’ ideas?

• Do you dismiss ideas too readily without letting them

surface fully?

• How do you respond to a challenge or are you more

comfortable with what you know to work already?


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The EBW model applied to teams

• Provides feedback under each of the behavioural scales giving an overview of the team dynamics under each behavioural cluster

• Stimulates team’s thinking about how emotions & behaviours can impact their effectiveness

• And it’s a starting point from which to explore the team’s EQ

Degree of psychological

effort required

No effort

Minimal effort

Some effort

Significant effort

So we’ve covered…



✓ Coaching Business EQ;Getting Practical

✓ The EBW Model for Coaching EQ

Any Questions or Thoughts?

Continuous Professional Development

Thank you

email: [email protected]: 0845 123 3720tweet: #EMCCUKwww.emccuk.org

mailto:[email protected]

Continuous Professional Development - eelga.gov.uk intelligence... · •At PepsiCo, executives...

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