Continuous Improvement Toolkit · direct relationship. - Relationship Mapping. Continuous...

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Continuous Improvement Toolkit . www.citoolkit.com Continuous Improvement Toolkit Relationship Mapping

Transcript of Continuous Improvement Toolkit · direct relationship. - Relationship Mapping. Continuous...

Page 1: Continuous Improvement Toolkit · direct relationship. - Relationship Mapping. Continuous Improvement Toolkit . Influence relationships can be represented using arrows. Arrows should

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Continuous Improvement Toolkit

Relationship Mapping

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Check Sheets

Data Collection

Process Mapping Flowcharting

Flow Process Charts

5S

Value Stream Mapping

Control Charts

Mistake Proofing

Tree Diagram*

Understanding Performance

Fishbone Diagram

Design of Experiment

Implementing Solutions**

Creating Ideas

Brainstorming Attribute Analysis

Deciding & Selecting

Decision Tree

Force Field Analysis Cost Benefit Analysis

Voting

Planning & Project Management*

Value Analysis

Kaizen Events

Quick Changeover

Managing Risk

FMEA

PDPC

RAID Log*

Observations

Focus Groups

Understanding Cause & Effect

Pareto Analysis

IDEF0

5 Whys

Matrix Diagram Kano Analysis

KPIs

Lean Measures

Importance-Urgency Mapping

Waste Analysis

Fault Tree Analysis

Relationship Mapping*

Benchmarking**

SCAMPER**

C&E Matrix

Confidence Intervals

Pugh Matrix

SIPOC*

Prioritization Matrix

Stakeholder Analysis

Critical-to Tree

Paired Comparison

Improvement Roadmaps

Interviews

QFD

Graphical Analysis

Lateral Thinking

Hypothesis Testing

Visual Management

Ergonomics

Reliability Analysis

Cross Training

How-How Diagram**

Flow

Time Value Map

ANOVA

Gap Analysis*

Traffic Light Assessment

TPN Analysis

Decision Balance Sheet

Suggestion systems

Risk Assessment*

Automation Simulation

Break-even Analysis

Service Blueprints

DMAIC

Process Redesign

Run Charts

TPM

Control Planning

Chi-Square

SWOT Analysis

Capability Indices

Policy Deployment

Data collection planner*

Affinity Diagram Questionnaires

Probability Distributions

Bottleneck Analysis**

MSA

Descriptive Statistics

Cost of Quality*

Process Yield

Histograms & Boxplots

Just in Time

Pick Chart

Portfolio Matrix

Four Field Matrix

Root Cause Analysis Data Snooping

Morphological Analysis Sampling

Spaghetti Diagram

Pull

OEE

Mind Mapping*

Project Charter

PDCA

Designing & Analyzing Processes

Correlation Scatter Plots Regression

Gantt Charts

Activity Networks RACI Matrix

PERT/CPM Daily Planning

MOST

Standard work Document control A3 Thinking

The Continuous Improvement Map

Multi vari Studies

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Relations in a complex situation don’t necessarily fit into familiar structures such as hierarchies.

Links can be in any direction and between any pair of items.

- Relationship Mapping

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What is a Relationship Map?

A visual display that shows the relationships between individual items.

Allows to see and analyze the logical links between the different elements of any situation.

- Relationship Mapping

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Example:

Your network of personal and social relations can be represented in a form of map.

- Relationship Mapping

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Interrelationship Digraph:

An example of a relationship map.

Shows the cause and effect relationships involved in a process or problem.

- Relationship Mapping

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Uses:

To understand and organize any type of logical relationships between ideas, factors or issues.

To show the relations between one or more problems and their causes.

When solving a problem to identify the ideas of greatest impact for improvement.

To show relationships and interactions of individuals and teams working together.

To organize social networks to meet your personal and social goals.

- Relationship Mapping

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Benefits:

Helps bring the most important and expensive causes into attention so that you focus your efforts on what really matters.

Helps when planning to improve relationships among team members to increase morale and productivity.

Helps identify: • Team communication patterns.

• Indirect influence patterns.

• Frequency of interactions.

• Importance of interactions.

- Relationship Mapping

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Comes after a data collection or an idea-generation exercise.

Consists of nodes and lines.

Lines are used to connect related nodes.

Each node is connected with one or more nodes to denote a direct relationship.

- Relationship Mapping

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Influence relationships can be represented using arrows.

Arrows should be drawn from the element that influences to the one being influenced.

If two elements influence each other, the arrow should be drawn to reflect the stronger influence.

Line thickness can be used to indicate the strength of the relationship.

- Relationship Mapping

Item 1

Item 2

Item 3 Item 4

Item 5

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Analyze the Situation:

Connections can be counted once they have been indentified.

The nodes with the most connections are the key elements.

The nodes that have primarily outgoing arrows indicate potential causes.

Arrows flowing only away from a node indicate a root cause.

- Relationship Mapping

Item 1

Item 2

Item 3 Item 4

Item 5

In: 1 – Out: 0 In: 1 – Out: 1

In: 0 – Out: 2

In: 3 – Out: 1 In: 0 – Out: 1

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How to Construct a Relationship Map:

Clearly explain the purpose for constructing the relationship map.

Brainstorm or collect the problem elements.

Write them on note cards, then place them on a flipchart.

Look for causal relationships between each and every element.

Draw an arrow from each element to the ones it causes or influences.

Repeat this until all elements have been reviewed.

Count the number of incoming and outgoing arrows.

Write the totals beside each element.

Identify and mark those elements that are likely to be the real causes.

Plan and implement actions to solve the problem.

- Relationship Mapping

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Example – Why a Change Initiative has Failed?

- Relationship Mapping

It may take longer to change

Some people will

never change

Training at all levels

Communicate change vision

Performance management

Planning Change Obstacles

Quick wins

A change agent

Paradigms

Implementation

Sense of urgency

A vision to change

Empower -ment

Encourage personal

development

A blaming culture

Change resistance

Leadership

A change plan

Brainstorming or Affinity Diagram

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Example – Why a Change Initiative has Failed?

- Relationship Mapping

Construct the Diagram

Poor performance management

Paradigms

Change vision is not

communicated

Lack of training

A change agent is not

exist

Poor planning

Increased work load

Poor management

support

Change resistance

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Example – Why a Change Initiative has Failed?

- Relationship Mapping

Analyze the Diagram

Poor performance management

Paradigms

Change vision is not

communicated

Lack of training

A change agent is not

exist

Poor planning

Increased work load

Poor management

support

Change resistance

In: 1 – Out: 0 In: 1 – Out: 4 In: 1 – Out: 1

In: 1 – Out: 1

In: 2 – Out: 0

In: 5 – Out: 0 In: 2 – Out: 1

In: 0 – Out: 5

In: 1 – Out: 2

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Example – Examine the Indirect Influence Patterns within a Team:

- Relationship Mapping

Demir

Sara

Emer

Sami Zekaria

Chadi

Peter

Ali

Nermin

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Further Information:

This tool is useful in project management where you identify where relationships may need improving in order for a project to be successful.

Another variation is the influence diagram which is used to plan or forecast the flow of a process to identify the supporting factors and the potential blockages.

- Relationship Mapping