CONTEXTUAL INFORMATION - LRWC

CONTEXTUAL INFORMATION

ECONOMICEconomic Performance

Direct Economic Value Generated and Distributed

Anti-CorruptionTraining on Anti-Corruption Policies and Procedures

Incidents of Corruption

ENVIRONMENTEnvironmental Compliance

Non-Compliance with Environmental Laws and Regulations

SOCIALEmployee Management

Employee Hiring and Benefits

Employee Data

Employee Benefits

Employee Training and Development

Workplace Conditions, Labor Standards, and Human RightsOccupational Health and Safety

Labor Laws and Human Rights

Customer ManagementCustomer Satisfaction

Data Security

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Contents

MATERIALITY PROCESS 15

contextualInformation

contextual Information

contextualInformation

Company Details

Name of Organization: Leisure & Resorts World Corporation (LRWC)

Location of Headquarters: 26th Floor, West TowerPhilippine Stock Exchange CentreExchange Road, Ortigas Center, Pasig City 1605 Philippines

Location of Operations: Leisure & Resorts World Corporation (LRWC), through its subsidiaries included in this report, operates in multiple locations:

Hotel Enterprises of the Philippines, Inc. (HEPI) – Midas Hotel & Casino operates in Roxas Boulevard, Pasay City

Blue Chip Gaming and Leisure Corporation (BCGLC or Blue Chip) operates in the following locations:

- Pampanga

- Subic, Zambales

- Malate, Manila

- Sta. Rosa, Laguna

- Davao City

AB Leisure Exponent, Inc. (ABLE) & Total Gamezone Xtreme, Incorporated (TGXI) operates in the following areas:

- Area 1: Upper Luzon Area

- Area 2: Region 3 Area

- Area 3: Southern Luzon Area

- Area 4: Region 4 Area

- Area 5: National Capital Region (NCR) Area

- Area 6: Metro Manila Area

- Area 7: Quezon City Area

- Area 8: Visayas Region Area

- Area 9: Mindanao Region Area

Specific locations of ABLE & TGXI operations are listed below.

Report Boundary:Legal Entities (e.g. Subsidiaries) includedin this Report

This report covers the holding company, Leisure & Resorts World Corporation (LRWC), as well as the following subsidiaries:

- AB Leisure Exponent, Inc. (ABLE)

- Total Gamezone Xtreme, Incorporated (TGXI)

- Blue Chip Gaming and Leisure Corporation (BCGLC or Blue Chip)

- Hotel Enterprises of the Philippines, Inc. (HEPI) – Midas Hotel & Casino


Business Model, including Primary Activities, Brands, Products, and Services:

Leisure & Resorts World Corporation (LRWC) is a publicly listed company that has been in the forefront of the leisure and gaming industry in the Philippines. Its wide array of services includes managing and running the operations of general amusement, recreational enterprises, as well as hotels and other gaming facilities. With its expertise as an industry leader for over 20 years, LRWC dominates the country’s retail gaming market by providing world – class multi – gaming platforms. The company has a wide network of gaming and entertainment salons in some of the best commercial locations in the Philippines.

The businesses of LRWC, through its subsidiaries, specifically include operating commercial bingo operations, managing slot arcades, assisting online gaming operators, managing relationships with junket operators, hospitality, real estate, and Information Technology (IT) services.

AB Leisure Exponent, Inc. (ABLE) provides amusement and recreational activities to the public by offering bingo games through a variety of platforms: traditional bingo, electronic bingo machines (EBM), pull tabs, and rapid bingo games. The Bingo Bonanza Corporation brand and business entity has established itself as the pioneer in professional bingo gaming in the Philippines.

Total Gamezone Xtreme, Incorporated (TGXI) is the entry of LRWC into the Electronic Casino market. To date, TGXI has almost fifty (50) sites currently in operations.

Blue Chip Gaming and Leisure Corporation (BCGLC or Blue Chip) is one of the strongest performing business unit of LRWC. Blue Chip has five (5) gaming sites strategically located in:

Kings Royal Hotel in Pampanga;Venezia Hotel in Subic Bay Freeport Zone, Subic, Zambales with Palmgold International Limited;Pan Pacific Hotel in Malate, Manila with Pacific Palm Corporation;Paseo Premier Hotel in Sta. Rosa, Laguna with Pacific Palm Corporation; andApo View Hotel in Davao City with Pacific Palm Corporation.

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LRWC entered the hotel operations industry on 11 November 2012 when LRWC executed an Investment Agreement with Eco Leisure and Hospitality Holding Company, Inc. (Eco Leisure) for the acquisition of 51% of the outstanding capital stock of Hotel Enterprises of the Philippines, Inc. (HEPI) on the ownership and operations of Midas Hotel and Casino.

Reporting Period: CY 2019 (01 January 2019 – 31 December 2019)

Highest Ranking Person Responsible for this Report:

MR. ENG HUN CHUAHPresident


AB Leisure Exponent, Inc. (ABLE) & Total Gamezone Xtreme, Inc. (TGXI) Operational Sites

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SM CITY BAGUIOUpper Basement, SM City – Baguio, Luneta Hills, Upper Session Road, Baguio City

SIte SIte address

Area 1: upper luzon area

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CENTERMALL BAGUIO 5/F Baguio Center Mall, Magsaysay Avenue, Baguio City2

SM CITY TARLAC2/F SM City - Tarlac, Mac Arthur Highway, Brgy. San Roque, Tarlac City

SYQUIO CABANATUAN2/F Syquio Business Centre, Maharlika Highway, Brgy. Daan Sarile, Cabanatuan City

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ROBINSON’S PLACE CALASIAO2/F Robinson’s Calasiao, Bayombong Road and De Venecia Highway, Calasiao, Pangasinan

SM CITY CAUAYAN, ISABELA2/F SM City – Cauayan, San Fermin, National Highway, City of Cauayan, Isabela

SM CITY ROSALES, PANGASINAN2/F SM City – Rosales (formerly SM Supercenter – Rosales) Carmen East, Rosales, Pangasinan

IBA, ZAMBALES

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HOTEL SOGO CABANATUANHotel Sogo, Distrito 1, Purok 7, Maharlika Highway, San Juan ACCFA, Cabanatuan City

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ROBINSON’S PLACE LUISITAG/F Robinson’s Place Luisita, Mac Arthur Highway, Barangay San Miguel, Hacienda Luisita, Tarlac City

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GUIMBA, NUEVA ECIJA2/F LG Bldg. Afan Salvador Street, Santa Veronica, Guimba, Nueva Ecija

S & R CALASIAOS & R Centre, De Venecia Avenue, Nalsian, Calasiao, Pangasinan

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PARK & SHOP SUBICSubic Park & Shop Building, 557 Rizal Highway, Subic Bay Freeport Zone

ATI BUILDING TUGUEGARAOATI Building, Don Domingo Centro 11, Tuguegarao City, Cagayan

SYCANGCO BUILDING TARLAC G/F Sycangco Building, Barangay San Rafael, Tarlac City

SKYONE ILOCOS SUR Skyone Building, Mac Arthur Highway, Bantay, Ilocos Sur

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Sapphire Building, Govic Avenue, Paulien Dirita, Iba, Zambales

BENRY SQUARE TARLACBenry Square, Mac Arthur Highway, Barangay San Nicolas, Tarlac City

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TROPICANA NUEVA VIZCAYAJosephines Hotel, #424 Diversion Road, Sta. Rosa, Bayombong, Nueva Vizcaya

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SM CITY PAMPANGA3/F SM City – San Fernando, Brgy. San Jose, San Fernando City, Pampanga

ROXAS, ISABELAG/F Blocks 7 & 8 LGU Commercial Bldg., Sergio Osmeña Avenue, Roxas, Isabela

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ALAMINOS, PANGASINAN2/F Blue Horizon Bldg., Alaminos – Sual Road, Alaminos City, Pangasinan

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Area 2: region 3 area

STARMALL SJDM, BULACANG/F Starmall – San Jose Del Monte, Quirino Highway and Francisco Drive, Northwinds City, San Jose Del Monte City, Bulacan

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SM CITY CLARK2/F SM City Clark, M.A. Roxas Highway, Brgy. Malabania, Clark, Pampanga

SIte SIte address

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SUMMIT ANGELESNew Street Building, Mac Arthur Highway, Balibago, Angeles City, Pampanga

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MANLY VALENZUELAManly Building, Mac Arthur Highway, Balibago, Angeles City, Pampanga

EMMA MALL MEYCAUAYANRobinson’s Supermarket Ema Town Center, El Camino Real Sto. Niño, Barangay Camalig, Meycauayan City, Bulacan

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GUIGUINTO, BULACAN2/F GD Plaza Guiguinto, #8002 Mac Arthur Highway, Barangay Ilang – Ilang, Guiguinto, Bulacan

GD PLAZA GUIGUINTO, BULACANGD Plaza Guiguinto, #8002 Mac Arthur Highway, Barangay Ilang – Ilang, Guiguinto, Bulacan

TINAJEROS, MALABONUnit G3 Francis Market, Governor Pascual Corner M. H. Del Pilar Streets, Tinajeros, Malabon City

HOLLYWOOD SUITE MARILAO

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DIZON BUILDING ANGELESG/F Dizon Building, #243 Entiero Street, Barangay Sto. Cristo, Angeles City, Pampanga

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VALENZUELA 2G/F Puregold Valenzuela, 419 Mac Arthur Highway, Dalandanan, Valenzuela City

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TLJ MABALACAT TLJ Building, Barangay Mabiga, Mabalacat City, Pampanga

CAMARIN, CALOOCAN I Mall Camarin, Kiko Road, Camarin, Caloocan City13

PASO DE BLAS2/F LB Building Paso De Blas Corner Quirino Highway, Malinta, Valenzuela City

FORTUNE PLAZA BALAGTAS 2/F Fortune Plaza, Mac Arthur Highway, Balagtas, Bulacan

SAN RAFAEL141 Cagayan Valley Road, Barangay Sampaloc, San Rafael, Bulacan

MABALACATStall #19 Pineda Building 4, Mac Arthur Highway, Mabiga, Mabalacat City, Pampanga

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Hollywood Suites & Resort, Mac Arthur Highway, Ibayo, Marilao, Bulacan

SAN MIGUELTotal Gas Station, National Highway, Cagayan Valley Road, Barangay Camias, San Miguel, Bulacan

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PINEDA MABALACATEmiliano Pineda Building, Mac Arthur Highway Corner Gil Puyat Ave., Brngy San Francisco, Mabalacat City, Pampanga

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BERZON SAN FERNANDOG/F Berzon Building, National Highway, Barangay Del Rosario, San Fernando City, Pampanga

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STA. MARIA112 – C Governor Halili Avenue, Barangay Bagbaguin, Sta. Maria, Bulacan

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NORTHWALK SAN FERNANDO2/F North Walk 1 Complex, Jose Abad Santos Avenue, Barangay Dolores, San Fernando City, Pampanga

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SAN MIGUEL, BULACAN2/F HBC Building, Norberto Street, Poblacion, San Miguel, Bulacan

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E. J. ANGELES3/F #252 E.J. Building Arcade, Friendship Highway, Brgy. Anunas, Angeles City, Pampanga

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MEYCAUAYAN665 – A Mac Arthur Highway, Barangay Bancal, Meycauayan, Bulacan

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PLARIDEL Morante Building, 1421 Cagayan Valley Road, Plaridel, Bulacan27

SAN JOSE DEL MONTEUmerez Compound, Tungkong Mangga, San Jose Del Monte (SJDM) City, Bulacan

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SM CITY BACOORG/F SM City – Bacoor, Tirona Highway Corner E. Aguinaldo Highway, City of Bacoor, Cavite

SIte SIte address

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SM CITY BATANGAS 2/F SM City – Batangas, Brgy. Pallocan West, Batangas City2

PUREGOLD SAN PEDROG/F Puregold San Pedro, Old National Highway cor. Magsaysay Blvd., Brgy. San Antonio, San Pedro, Laguna

SM MOLINO2/F SM Supercenter Molino, Molino Road, Brgy. Molino IV, Bacoor, Cavite

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SM CITY NAGA2/F SM City – Naga, Central Business District II, Brgy. Trianggulo, Naga City

SM CITY LIPA 2/F SM City – Lipa, Lipa City, Batangas

ALDP NAGAG/F ALDP Plaza Mall, Roxas Avenue, Brgy. Trianggulo, Naga City

SM CITY ROSARIO, CAVITE

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GAISANO MASBATELG/F Gaisano Capital, Cagba, Barangay Tugbo, Masbate City, Masbate

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LEMERY, BATANGAS Victory Town Center, Lemery, Batangas10

ATDRMAM BATANGASATDRMAM Building, National Road, Kumintang Ibaba, Batangas City

678 MOLINO678 Commercial Complex, Molino Boulevard, Bayanan, Bacoor City, Cavite

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TWIN LAKES TAGAYTAYLG/F Twin Lakes Tagaytay – Nasugbu Highway, Brgy. Dayap Itaas, Laurel, Batangas

MANGGAHAN 12/F MS1 Building, Governor’s Drive, Barrio Manggahan, General Trias, Cavite

V – CENTRAL MOLINO2/F V- Central Mall, Molino Blvd. cor. Molino Rd., Bacoor City, Cavite

CENTRO MALL LOS BAÑOSG/F Centro Mall, Lopez Avenue, Brgy. Batong Malake, Los Baños, Laguna

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2/F SM City – Rosario, Gen. Trias Drive, Tejeros Convention, Rosario, Cavite

GAISANO SAN JOSE, MINDOROGaisano Capital, National Road, Labangan, San Jose, Occidental Mindoro

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STA. CRUZ, LAGUNAG/F A.S. Commercial Building, Falcon Street, Barangay Poblacion 5, Sta. Cruz, Laguna

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CUEVASVILLEUnits 10 & 11, Building 3, Cuevasville Commercial Complex, Daang Hari, Molino IV, Bacoor City, Cavite

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NASUGBU, BATANGAS2/F RASM Bldg., J. P. Laurel St. Cor. Muling Bayan St., Brgy. 9, Nasugbu, Batangas

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KAWITUnit 11 Bautista Arcade, Tirona Highway, Binakayan, Kawit, Cavite

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FRC MALL BACOOR 2/F FRC Mall, Kalinisan Street, Zapote, Bacoor City, Cavite22

SILANG, CAVITE Barangay Buho, Silang, Cavite23

BIÑAN 2 G/F Kid Tower Mall, San Antonio Highway, Biñan, Laguna24

Area 3: southern luzon area

CARMONAUnit 5, Paseo de Carmona, Governor’s Drive, Barangay Maduya, Carmona, Cavite

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STA. ROSA, LAGUNALevel 2, Concordia Building, Old National Highway, Macabling, Sta. Rosa City, Laguna

SIte SIte address

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BIÑAN 1El Rancho Hotel, National Highway, Barangay Canlalay, Biñan, Laguna

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Area 4: Region 4 area

STA. LUCIA EAST MALL2/F Phase 1 Sta. Lucia East Grand Mall, Felix Avenue, Cainta, Rizal

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SM CITY MARIKINA 2/F SM City – Marikina, Barangay Calumpang, Marikina City2

IL CENTRO STA. LUCIAG/F Sta. Lucia East Grand Mall, Marcos Highway cor. Felix Ave., Cainta, Rizal

SM CITY TAYTAY, RIZALSM City – Taytay, Barangay Dolores, Manila East Road, Taytay, Rizal

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ROBINSON’S PLACE CAINTA3/F Robinson’s Place Cainta, Ortigas Avenue Extension, Brgy. Sto. Domingo, Cainta, Rizal

PUREGOLD SAN MATEO Puregold San Mateo, Barangay Banaba, San Mateo, Rizal

GRACELAND MARIKINAGraceland Plaza Marikina, J. P. Laurel Street, Barangay Lamuan, Malanday, Marikina City

SKYONE ANGONO

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ITSP TAYTAY, RIZALITSP Building, Ortigas Avenue Extension, Barangay San Isidro, Taytay, Rizal

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TANJUATCO, TANAY 2/F Tanjuatco Bldg., Sampaloc Road, Plaza Aldea, Tanay, Rizal10

BINANGONAN#2 Bonifacio Street Corner National Road, San Carlos Heights Subdivision, Binangonan, Rizal

ARDI CAINTA2/F ARDI Commercial Complex, A. Bonifacio Avenue, Parola, Cainta, Rizal

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ROBINSON’S PLACE CAINTA BOUTIQUE

G/F Robinson’s Place Cainta, Ortigas Avenue Extension, Brgy. Sto. Domingo, Cainta, Rizal

HILLSTOPHillstop Garden House Restaurant, Sumulong Highway, Barangay Sta.Cruz, Antipolo City

LUVER’S MONTALBONLuver’s Market, M. H. Del Pilar Street, Barangay San Rafael, Rodriguez, Rizal

SM HYPERMARKET CAINTA 2/F SM Hypermarket – Cainta, Imelda Avenue, Cainta, Rizal

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Skyone Commercial Building, Quezon Avenue, Barangay San Isidro, Angono, Rizal

CAINTA 42/F Saunterfield Place, Km. 20, Ortigas Avenue Extension, Barangay Sto. Niño, Cainta, Rizal

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SM SOUTHMALLLG/F Centermall, SM City - Southmall, Alabang – Zapote Road, Pas Piñas City

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SM CITY BICUTANG/F SM City – Bicutan, Doña Soledad Ave., Don Bosco, Bicutan, Parañaque City

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SM CITY SUCAT3/F SM City – Sucat, Dr. A. Santos Avenue, Sucat, Parañaque City

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MADISON SQUARE LAS PIÑAS G/F Madison Square, Alabang – Zapote Road, Las Piñas City4

SM MUNTINLUPASM Supercenter Tunasan, National Road, Barangay Tunasan, Muntinlupa City

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Area 5: National capital region (NCR) area


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METROPOINT MALLG/F Metro Point Mall, EDSA cor. Taft Ave. & Zamora St., Pasay City

SIte SIte address

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CITY MALL PASAYLG/F Pasay City Mall and Public Market, Taft Ave. cor. Arnaiz Avenue, Pasay City

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FESTIVAL MALL ALABANG 3rd Level Festival Supermall, Alabang, Muntinlupa City8

METROPOINT MALL BOTIQUE 5/F Metro Point Mall, EDSA cor. Taft Ave. 9

FESTIVAL G/F Parkway Lane, Festival Mall, Muntinlupa City

FESTIVAL MALL BOUTIQUE2nd Level Commerce Exit, Festival Supermall, Alabang, Muntinlupa City

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HOBBIES OF ASIA PASAY Hobbies of Asia, Macapagal Avenue, Pasay City

SM MOA PASAY 2/F North Parking Bldg., SM Mall of Asia, Bay Blvd., Pasay City

WHARF MUNTINLUPAKm. 20, The Wharf at the Lake Front, East Service Road, Sucat, Muntinlupa City

MERVILLE ARCADE PASAY

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AMKOR MUNTINLUPA Amkor Building, Barangay Tunasan, Muntinlupa City16

ROBINSON’S PLACE LAS PIÑASG/F Robinson’s Place Las Piñas, Alabang – Zapote Road, Talon Uno, Las Piñas City

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TUNASANG/F El Rancho Inn, National Highway Corner E. Rodriguez Street, Tunasan, Muntinlupa City

BF PARAÑAQUEG/F R. F. Lopez Building, #6 N. Lopez Avenue, Lopez Village, Barangay San Isidro, Parañaque City

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METRO TOWNE CENTERMetro Towne Center, 2020 Marcos Alvarez Avenue, Talon 5, Las Piñas City

ELORDE SUCAT Elorde Sports Center, Sucat Road, Parañaque City

SM MEGAMALL5/L Fashion Hall Bldg., SM Megamall, Julia Vargas St. corner EDSA, Brgy. Wack – Wack, Mandaluyong City

MAKATI SQUAREMakati Cinema Square, Pasong Tamo, San Lorenzo Village, Makati City

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Merville Arcade Building, West Service Road, Barangay 201, Pasay City

SM CITY SAN LAZARO LG/F SM City – San Lazaro, F. Huertas St., Sta. Cruz, Manila3

SM MANILA 4/F SM City – Manila, Arroceros St., Manila4

ROBINSON’S PLACE MANILA 4/L Robinson’s Place Manila, Ermita, Manila5

ROBEN THEATREG/F Roben Theatre, C. M. Recto Avenue, Barangay 313 Zone 31, Sta. Cruz, Manila

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ROBINSON’S PLACE METRO EAST LG/F Robinson’s Place Metro East, Marcos Highway, Pasig City7

Area 6: Metro Manila area

SM CENTERPOINT3/F SM Centerpoint, Araneta Avenue Corner Magsaysay Boulevard, Sta. Mesa, Quezon City

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SILVER CITY (GAME ZONE)Silver City, Frontera Verde Drive Corner Doña Julia Vargas Avenue, Barangay Ugong, Pasig City

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LIANA’S SUPERMARKET 3/F Liana’s Shopping Mall, Caruncho Avenue, Pasig City

SIte SIte address

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IT CENTER RELIANCEReliance IT Center, E. Rodriguez Jr. Avenue, Barangay Ugong, Pasig City

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SILVER CITY PASIGG/F Silver City Building, Frontera Verde Drive Corner Doña Julia Vargas Avenue, Barangay Ugong, Pasig City

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F. MANALO, SAN JUANSan Juan Commercial Building, F. Blumentritt Corner F. Manalo Streets, Barangay Kabayanan, San Juan City

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G – STRIP GREENHILLSG – Strip Building, Greenhills Commercial Center Compound, Greenhills, San Juan City

MAYBUNGA2/F SGC Building, 172 C. Raymundo Avenue, Barangay Maybunga, Pasig City

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WILSON, SAN JUANG/F Wilson Square Commercial Center, Wilson Corner P. Guevarra Streets, San Juan City

BOCOBO, MANILA2/F Bocobo Commercial Center. #1253 J. Bocobo Street Corner Padre Faura Street, Ermita, Manila

168 MALL DIVISORIA 5/F 168 Shopping Mall, Soler Street, Divisoria, Manila

STARMALL EDSA

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MADISONUnit 8, G/F, Building B, Madison Square, #4 Pioneer Street, Mandaluyong City

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LUCKY CHINATOWNG/F & 2/F Lucky Chinatown Mall, Lachambre Street & Reina Regente Street, Barangay 293, Binondo, Manila

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PACOUnit 3, Topmark Building, 1763 Paz Mendoza Guanzon Street, Paco, Manila

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D’ JET PASIGD’ Jet Commercial Building, Phase II – A, Lot C, No. 25 – 26, Imelda Avenue, Karangalan Village, Pasig City

SM LAND MAKATISM Land Anza Building, Makati Avenue Corner Anza Street, Bel – Air, Makati City

EXTREME TIMOG #94 Timog Avenue, Quezon City

SM CITY NORTH EDSA LG/F SM City – North Annex Building, EDSA, Quezon City

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2/F Starmall, EDSA Corner Shaw Boulevard, Mandaluyong City

NEW FARMER’S PLAZA 4/F New Farmer’s Plaza, Araneta Center, Cubao, Quezon City3

SM FAIRVIEWG/F SM City – Fairview, Quirino Highway, Fairview, Quezon City

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GTC GREENHILLSG/F Greenhills Town Center, Granada Street Corner Valencia Street, Barangay Valencia, Quezon City

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SM CITY NOVALICHES2/F SM City – Novaliches, Quirino Highway Novaliches, Quezon City

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CTC CONGRESSIONALLG/F Congressional Town Center, Congressional Avenue, Quezon City

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Area 7: quezon city area

TOMAS MORATOQY Plaza, 233 Tomas Morato Avenue, South Triangle, Quezon City

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DON ANTONIO2/F Don Antonio Sports Center, Block 17 Lot 5 Holy Spirit Drive, Brgy. Holy Spirit, Commonwealth Ave., Quezon City

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ICON HOTEL NORTH EDSA Icon Hotel, #967 EDSA Corner West Avenue, Quezon City10


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RMR TANDANG SORARMR Square (Graceland Plaza) Tandang Sora, Tandang Sora Avenue, Quezon City

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BALINTAWAK MARKET QCG/F & 2/F Romero Building, 1337 Balintawak Market, EDSA, Quezon City

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SUNSHINE QUEZON CITYUnits 2G – 9 & 2G – 10 Sunshine Boulevard Plaza, Quezon Avenue Corner Scout Santiago, Quezon City

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INTREPID LIBIS2/F Intrepid Plaza Building, E. Rodriguez Jr. Avenue, Bagumbayan, Libis, Quezon City

PUREGOLD NOVALICHESUG/F Puregold Novaliches, #1018 Bragy. Sta. Monica, Quirino Highway, Novaliches, Quezon City

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SIR THOMAS SQUARE MATALINOSir Thomas Square, Matalino Street Corner Matatag Street, Diliman, Quezon City

KATIPUNANUnit SF – 206 Citigold Plaza, 175 Katipunan Avenue Corner Boni Serrano Avenue, Quezon City

WEBJET LIBISUnit 102, G/F Webjet Acropolis Building, 88 E. Rodriguez Jr. Ave., Acropolis Green Subd., Bagumbayan, Quezon City

HYPERMARKET CUBAO

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VISAYAS AVENUE2/F MSK Building, 241 Visayas Avenue, Tandang Sora, Quezon City

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DEL MONTE 716 Del Monte Avenue, Barangay Talayan, Quezon City21

BANAWE 2/F 238 Banawe Center, Banawe Street, Manresa, Quezon City22

ELIZABETH MALL CEBU 3/F Elizabeth Mall, Leon Kilat St., Cebu City

SM CITY ILOILO2/F SM City – Iloilo, Benigno Aquino Ave., North Diversion Rd., Mandurriao, Iloilo City

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SM Hypermarket Cubao, Main Avenue Corner EDSA, Cubao, Quezon City

SM CITY CEBU 2/F SM City – Cebu, North Reclamation Area, Cebu City3

ROBINSON’S PLACE DUMAGUETEG/F Robinson’s Place Dumaguete, Brgy. Calindagan, Business District, Dumaguete City

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MANDALAGAN, BACOLODLopue’s Art District Building, Lacson Street, Mandalagan, Bacolod City

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LEE PLAZA DUMAGUETELee Plaza Hypermart Square, IT Park, Bagacay, Dumaguete City

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PARK MALL MANDAUE2/F Park Mall, Ouano Avenue, Southpoint, Tipolo, Mandaue City, Cebu

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Area 8: visayas region area

GAISANO BACOLODGaisano Grand City Mall, Araneta Street, Barangay Singcang Airport, Bacolod City

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ROBINSON’S PLACE BACOLOD3/F Robinson’s Place Bacolod, Lacson St., Mandalagan, Bacolod City

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TALISAY CEBU Talisay City, Cebu10

TONI’S MART PALAWAN 2/F Tonies Mart Puerto Princesa City, Palawan11

JARO, ILOILOJEA Agro Industrial Complex, E. Lopez Street Corner Jalandoni Street Jaro, Iloilo City

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CITY MALL MANDALAGANG/F City Mall Mandalagan, Lacson St. cor. G. M. Cordova Ave., Mandalagan, Bacolod City

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INSULAR MANDAUEInsular Square Mall, J. P. Rizal Street, Barangay Tabok, Mandaue City

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MEEREA MANDAUEMeerea High Street, North Reclamation Area, Subangdaku, Mandaue City

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GAISANO MACTANGaisano Grand Mall Mactan, Basak – Marigondon Road Corner Ibabao – Gisi – Agus Road, Lapu – Lapu City, Cebu

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PLAZUELA, ILOILO2/F Plazuela de Iloilo Mall, Benigno Aquino Ave., Diversion Road, Mandurriao, Iloilo City

PUEBLO VERDE MACTANPueblo Verde, Mactan Economic Zone II SEZ, Barangay Basak, Lapu – Lapu City, Cebu

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MARINA MALL MACTAN2/F Mactan Marina Mall, MEPZ 1, Ibo, Lapu – Lapu City, Cebu

MANAPLA, BACOLODG/F Gustilotown Center, Provincial Road corner National Highway, Manapla, Negros Occidental

CITY MALL DUMAGUETEG/F City Mall Dumaguete, Veterans Avenue, National Highway, Daro, Dumaguete City

CITY MALL GOLDENFIELD

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SM CITY DAVAO2/F SM City – Davao, Quimpo Blvd. Cor. Tulip Drive, Matina, Davao City

SM CITY LANANG, DAVAO2/F SM Lanang Premiere, Jose P. Laurel Ave., Brgy. San Antonio Agdao, Davao City

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G/F City Mall Goldenfield Bacolod West Side, Araneta Avenue, Bacolod City

JLF PARKWAY DAVAOG/F Doors 107 & 108, JLF Parkway Building A, Pichon Corner Quirino Streets, Davao City

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FELCRIS DAVAO2/F Felcris Centrale, Quimpo Boulevard, Barangay 40 – D, Davao City

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GAISANO DIGOS, DAVAOGaisano Grand Digos, G/F Unit 8 & 9, Quezon Avenue, Digos City, Davao Del Sur

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ROBINSON’S PLACE TAGUM, DAVAO

3/F Robinson’s Place Tagum, Purok Cacao, Brgy. Visayan Village, Tagum City

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SM CITY CAGAYAN DE OROG/F SM City – Cagayan De Oro, Masterson’s Avenue, Brgy. Canitoan, Cagayan De Oro City

7

Area 9: Mindanao Region area

CHIMES MALL DAVAOChimes Mall, Barangay 27 – C, Governor Sales Street Corner Sta. Ana Avenue, Davao City

8

ROBINSON’S PLACE GENERAL SANTOS CITY

Robinson’s Place General Santos City, G/F Robinson’s Mall, J. Catolico Sr. Avenue, Lagao, General Santos City

9

materialityprocess

materiality process

Materialityprocess

Explain how you applied the materiality principle (or the materiality process) in identifying your material topics. **See GRI 102 – 46 (2016) for more guidance.

In preparing its first Sustainability Report, the Organization made reference to the Global Reporting Initiative (GRI) Standards, as well as the Securities and Exchange Commission (SEC) Memorandum Circular No. 4, Series of 2019.

The Organization adopted the subsequent approach to identify material topics:

Figure 1 Materiality Assessment Approach

Material topics are identified based on activities that are critical

to the operations of Leisure & Resorts World Corporation

(LRWC) as a holding company operating different businesses.

IDENTIFY

Identified topics are assessed and

prioritized based on our interpretation of what is important to our stakeholders and

to the Company.

ASSESS

The identified material aspects are vetted with

and approved by the Board of Directors to ensure

alignment with the Group’s Vision and Mission.

VERIFYBased on the agreed

material topics, management actions will be identified and

triggered as part of the business plan.

FOCUS

Leisure & Resorts World Corporation

(LRWC) performance with respect to

identified materials aspects (also known as our “Core Drivers”)

will be reviewed regularly by the

Board of Directors.

REVIEW

MaterialityAssessmentApproach

materiality process

INVESTMENT

MANAGEMENT

GO

OD

GOVER

NA

NC

E

M

AN

AG

EM

EN

T

RIS

K

BUSINESS

RESPONSIBLE

EX

PE

RIE

NCE

CU

ST

OM

ER

EM

PLO

YEE

WE

LFA

RE

The Organization has identified and prioritized the following Core Drivers for the Company and its Stakeholders as duly reflected in its Sustainability Framework based on the Materiality Assessment:

INVESTMENT MANAGEMENTDirect Economic Value Generated; Direct Economic Value Distributed; Indirect Economic Performance; and Economic Value Retained

GOOD GOVERNANCEAnti – Corruption (3); Anti – Competitive Behavior; and Tax Transparency

RISK MANAGEMENTOccupational Health & Safety; Data Security; and Security Practices

RESPONSIBLE BUSINESSEnvironmental Compliance; and Diversity, Equal Opportunity, & Anti – Discrimination

CUSTOMER EXPERIENCECustomer Satisfaction

EMPLOYEE WELFAREEmployee Hiring & Benefits; Employee Training & Development; Labor Standards & Human Rights; and Benefit Plan Obligation

SustainabilityFramework

Figure 2 Sustainability Framework

materiality process

IMPACT

INF

LU

EN

CE

ON

ST

AK

EH

OLD

ER

S

Materiality Levels:

Low Moderate Medium High

Community Relationship

Environmental Compliance

Climate Related Risks and Opportunities

Other Retirement Plan

Diversity, Equal Opportunity, and Anti-Discrimination

Economic Value Retained

Occupational Health and Safety

Labor Standards andHuman Rights

Direct Economic Value Generated

Direct Economic Value Distributed

Indirect Economic Performance

Anti-Corruption (3)

Anti-Competitive Behavior

Tax Transparency

Data Security

Security Practices

Customer Satisfaction

Employee Hiring and Benefits


Benefit Plan Obligation

Figure 3 Materiality Assessment Matrix

Data for some disclosure topics in this report are from specific subsidiary(ies) of the Organization and not all Companies within the Group. This is reflective of its materiality and relevance to the operation of the Organization and the maturity of data collection systems that are currently in place as first time reporter on sustainability performance. We have provided specific information on such disclosures in the coming sections.

economic

E C O N O M I C P E R F O R M A N C E

A N T I - C O R R U P T I O N

economic economic performance

ECONOMICEconomic Performance

disclosure

Direct Economic Value Generated (Revenue)

Direct Economic Value Generated and Distributed

amount units

9,032,607,072.96 PHP

Direct Economic Value Distributed:

a. Operating Costs 5,787,277,990.94 PHP

b. Employee Wages and Benefits 533,377,033.77 PHP

c. Payments to Suppliers, Other Operating Costs 2,820,708,198.78 PHP

d. Dividends given to Stockholders and Interest Payments to Loan Providers

290,195,667.37 PHP

e. Taxes given to Government 355,750,333.69 PHP

f. Investments to Community(e.g. Donations, CSR)

1,975,000.00 PHP

what is the impact andwhere does it occur?

where is the organization’s involvement in the impact?

which stakeholdersare affected? management approach

The impact of the economic performance happens at multiple levels including influence on the shareholder value, amount of money spent to develop local businesses (suppliers), develop local community (CSR), and most importantly ability to support nation building through taxes.

The Stakeholders affected are:

- The Shareholders and Investors of the Organization;

- The Employees of the Organization; and

- The Community where the business operates.

The Organization has undertaken the initiative to conduct quarterly and annual business review as part of the Organization’s performance management system.

The Organization further undertakes the initiative to conduct annual strategic planning for the succeeding business year.

economic economic performance

what are the risk/sidentified?


The revenue performance of the Organization can be affected by factors external to the Organization, including, but not limited to, the prevailing market conditions and eventualities of natural disaster.





The Organization has undertaken risk management initiatives in the form of insurance coverage, as well as the implementation of business continuity and disaster recovery policies and proce-dures to overcome these risks.

what are the opportunity/iesidentified?


Benchmarking with relevant top industry performers to identify means to further enhance the revenue performance of the Organization.





The Organization exploits the opportunities presented during the benchmark study to ensure the Organization retains its professional staff and meet and exceed the needs and expectations of its Customers and Employees.

The Organization undertakes the initiative to continuously study and carefully review the market and ensure sound judgement on business investments.

economic anti-corruption

ECONOMICAnti-Corruption

disclosure

Percentage of Employees to whom the Organization’s Anti – Corruption Policies and Procedures have been Communicated To

Training on Anti – Corruption Policies and Procedures

quantity units

99.6 %




Corruption has significant impact on the Firm’s reputation and competitiveness, as well as affecting the morale of the Organization.

Corruption will also impact the Firm’s relationship with its suppliers, diminish shareholder value, and can lead to reputational damage.



- The Employees of the Organization;

- The Suppliers of the Organization;

- The Customers of the Organization; and

- The Government Regulators.

The Organization has undertaken the initiative to establish and implement anti – corruption practices through an Anti – Corruption Policy incorporated in the Employee Code of Discipline / Good Behavior and extended it to its Suppliers through the Supplier Code of Conduct.

These practices have been reinforced through regular training for Employees and annual review for the Suppliers.

Percentage of Business Partners to whom the Organization’sAnti – Corruption Policies and Procedures have been Communicated To

58.5 %

Percentage of Directors and Management that have ReceivedAnti – Corruption Training

50.0 %

Percentage of Employees that have Received Anti – Corruption Training 99.6 %




While working with Small to Medium Enterprises (SMEs) as suppliers, the Organization will need to be cognizant of the risk of ensuring the SMEs integrity and their commitment to adhering to the Organization’s anti – corruption practices.







The Organization strives to ensure the strict implementation of its Supplier accreditation process and more importantly, find ways to reinforce it through trainings and Supplier orientation.



There is an opportunity to increase the number of Directors, Management, Employees, and Business Partners trained on the anti – corruption policies and practices of the Organization.







The Organization has undertaken the initiative to identify and select the most suitable training program for Directors, Management, Employees, and Business Partners.

The Organization has further undertaken the initiative to explore alternative methods of learning to be implemented in FY 2020.

The policy of the Organization on anti – corruption is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf) and in LRWC Conflict of Interest Policy (https://lrwc.com.ph/wp-content/uploads/2018/09/2018-09-10-LRWC-Conflict-of-INTEREST-POLICY-1330hrs_FINAL.pdf).


disclosure

Number of Incidents in which Directors were Removed or Disciplined for Corruption

Incidents of Corruption

quantity units

0 #

Number of Incidents in which Employees were Dismissed or Disciplined for Corruption

0 #

Number of Incidents when Contracts with Business Partners were Terminated due to Incidents of Corruption

0 #




Corruption has significant impact on the Firm’s reputation and competitiveness, as well as affecting the morale of the Organization.

Corruption will also impact the Firm’s relationship with its suppliers, diminish shareholder value, and can lead to reputational damage.







The Organization has undertaken the initiative to establish and implement anti – corruption practices through an Anti – Corruption Policy incorporated in the Employee Code of Discipline / Good Behavior and extended it to its Suppliers through the Supplier Code of Conduct.

These practices have been reinforced through regular training for Employees and annual review for the Suppliers.




While working with Small to Medium Enterprises (SMEs) as suppliers, the Organization will need to be cognizant of the risk of ensuring the SMEs integrity and their commitment to adhering to the Organization’s anti – corruption practices.







The Organization strives to ensure the strict implementation of its Supplier accreditation process and more importantly, find ways to reinforce it through trainings and Supplier orientation.



There is an opportunity to increase the number of Directors, Management, Employees, and Busi-ness Partners trained on the anti – corruption policies and practices of the Organization.







The Organization has undertaken the initiative to identify and select the most suitable training program for Directors, Management, Employees, and Business Partners.

The Organization has further undertaken the initiative to explore alternative methods of learning to be implemented in FY 2020.

The policy of the Organization on anti – corruption is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf) and in LRWC Conflict of Interest Policy (https://lrwc.com.ph/wp-content/uploads/2018/09/2018-09-10-LRWC-Conflict-of-INTEREST-POLICY-1330hrs_FINAL.pdf).

environment

E N V I R O N M E N T A L C O M P L I A N C E

environment environmental compliance

environmentEnvironmental Compliance

disclosure

Total Amount of Monetary Fines for Non – Compliance with Environ-mental Laws and/or Regulations

Non – Compliance with Environmental Laws and Regulations

quantity units

0.0 PHP




Compliance to environmental laws and regulations is imperative to operate as a business. Failure to do so will impact the Company’s reputation, financial performance, livelihood of Small and Medium Enterprise (SME) Suppliers, and the extended community.





- The GovernmentRegulators; and

- The Community where thebusiness operates.

The Organization ensures its compliance to all applicable environmental laws and regulations and has undertaken the initiative to minimize the Organization’s contribution to global warm-ing, as well as to minimize the impact(s) of its emission.

No. of Non – Monetary Sanctions for Non – Compliance with Environmental Laws and / or Regulations

0 #

No. of Cases Resolved through Dispute Resolution Mechanism 0 #

environment environmental compliance



Incidence of non – compliance to any applicable environmental laws and regulations affects the Organization at multiple levels including the potential loss in revenues due to imposition of monetary fines and non – monetary sanctions, the potential loss of reputation of the Organiza-tion due to potential revocation of Environmental Compliance Certificate (ECC) and License to Operate (LTO), and the potential impacts to the health and safety of the Community where the Organization operates








The Organization also has planned to undertake the initiative of designating a dedicated Pollu-tion Control Officer (PCO).

The dedicated PCO shall ensure that good environmental practices are consistently being implemented.



Reducing the identified risk(s) and identifying means to further enhance the compliance of the Organization to all applicable environmental laws and regulations through the strategic incorporation of sustainable environmental practices and establishing better Stakeholder partnership.







The Organization ensures its compliance to all applicable environmental laws and regulations and has planned to undertake the initiative of designating a dedicated Pollution Control Officer (PCO).

The Organization further planned to undertake the initiative of promoting sustainable practices through resource conservation programs that involves participation of the local Community.

The Organization also planned to undertake the initiative of developing and implementing envi-ronmental training and awareness programs.

The policy of the Organization on environmental protection and management is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf).

social

E M P L O Y E E M A N A G E M E N T

W O R K P L A C E C O N D I T I O N S , L A B O R

S T A N D A R D S , A N D H U M A N R I G H T S

C U S T O M E R M A N A G E M E N T

social employee management

socialEmployee Management

disclosure

Total Number of Employees*

Employee Hiring and BenefitsEmployee Data

quantity units

a. Number of Female Employees

b. Number of Male Employees

681 #

487 #

Attrition Rate** 1.29 Rate

Ratio of Lowest Paid Employee Against Minimum Wage 1:1 Ratio

*Employees are individual who are in an employment relationship with the Organization, according to national law or its application (GRI Standards 2016 Glossary)

**Attrition Rate = (No. of New Hires less No. of Turnover) / (Average of Total Number of Employees of Previous Year and Total Number of Employees of Current Year)

disclosure

Employee Benefits

% Female employeeswho availed this year

Y/N % male employeeswho availed this year

SSS Y 15.9 10.0

PhilHealth Y 6.7 9.6

PAG-IBIG Y 17.3 20.7

Parental Leaves Y 3.7 9.3

Vacation Leaves Y 33.6 36.5

Sick Leaves Y 7.0 12.0

Medical Benefits(aside from PhilHealth)

Y 16.1 10.7

Housing Assistance(aside from PAG-IBIG)

N - -

Recruitment Fund(aside from SSS)

Y 26.8 16.4

Further Education Support N - -

Company Stock Options N - -

Telecommuting N - -

Flexible Working Arrangement (FWA) -N -





Compliance to environmental laws and regulations is imperative to operate as a business. Failure to do so will impact the Company’s reputation, financial performance, livelihood of Small and Medium Enterprise (SME) Suppliers, and the extended community.










The overall competitiveness of the Organization is affected by Employees’ dissatisfaction and attrition / loss of Employees to competition.

The Stakeholders affected is the Employees of the Organization, as well as Senior Management.

The Organization has undertaken the initiative to proactively participate and enroll its relevant Employees to the relevant professional associations for Human Resources and Accounting Profes-sionals in the relevant industry.

The Organization further undertakes the initiative to set up an auto alarm calendar system for Employees’ performance evaluation and medical benefits enrollment.



Benchmarking with the relevant industry top performers to identify means to further enhance the competitiveness of the Organization.

The Stakeholders affected are:- The Employees of the

Organization; and- The Community where the

business operates.

The Organization has undertaken the initiative to conduct an annual organizational climate survey for the periodic assessment of Employees’ satisfaction.

The HR of the Organization further implements an Open – Door Policy to ensure that Employees can effectively raise their concerns and / or complaints


disclosure

Total Training Hours Provided to Employees


quantity units

a. Female Employees

b. Male Employees

4,768 Hours

4,784 Hours

Average Training Hours Provided to Employees

a. Female Employees

b. Male Employees

7.0 Hours/Employee

9.8 Hours/Employee

what is the impact and where does it occur?where is the organization’s involvement

in the impact?management approach

Appropriately trained Employees increases the ability of the Organization to operate at the highest standard in terms of ethical business practices, sustainability of data privacy measures as well as Company data involved, and ensures a safe and healthy workplace while improving customer satisfaction.

The Organization ensures that learning and development opportunities are continuously being provided to all Employees. As such, the Organization has undertaken the initiative to include the conduct of trainings to be one of the Key Performance Indicators (KPIs) during Employee and department performance reviews.

In addition, the Organization has further undertaken to hire a dedicated Training Officer to support the initiative.

The Organization also requires all departments to provide to HR their respective Employee training program in addition to the current training programs being undertaken by HR.

The Management of the Organization ensures that an approved budget is allocated for training.


What are the risk/s identified? management approach

The lack of commitment from Employees to proactively participate in the provided training.

The Organization ensures that learning and development opportunities are continuously being provided to all Employees. As such, the Organization has undertaken the initiative to include the conduct of trainings to be one of the Key Performance Indicators (KPIs) during Employee and department performance reviews.

What are the opportunity/ies identified? management approach

Appropriately trained Employees enhance the operations of the Organization through the establishment and implementation of innovative work process.

The Organization has undertaken the initiative to require all departments to provide HR their respective Employee training program in addition to the current training programs being undertaken by HR.

The management of the Organization ensures that an approved budget is allocated for training.

The policy of the Organization on training and development is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf).

social Workplace Conditions, Labor Standards, and human rights

socialWorkplace Conditions, Labor Standards,and Human Rights

disclosure

Occupational Health and Safety

quantity units

Safe Man – Hours 5,483,228 Man - Hours

No. of Work – Related Injuries 30 #

No. of Work – Related Fatalities 0 #

No. of Work – Related Ill – Health 0 #

No. of Safety Drills 8 #



The impacts of occupational health and safety performance happens at multiple levels including influence on Employees’ moral, operational cost, and quality of service that the Organization provides.

The Organization ensures its compliance to the requirements of Occupational Health & Safety based on Republic Act 11058. As such, the Organization has developed and adapted the fol-lowing policies and procedures for ensuring a safe and healthy work environment:

- Workplace Policy and Program on TB Preventionand Control;

- Alcohol – Free Workplace Policy and Program;- Drug – Free Workplace Policy and Program;- HIV / AIDS Workplace Policy and Program;- Occupational Safety and Health (OSH) Program;- Smoke – Free Workplace Policy and Program;- Workplace Policy and Program and Hepatitis B;- Mental Health and Well – Being Policy;- Mother – Baby Friendly Workplace Policy;- Solid Waste and Hazardous Waste Managemen

Policy; and- Emergency Policies and Procedures.



Fatality and / or serious injury results into increased operational costs and loss of confidence of the Community where the Organization operates, which may eventually lead into declining trend in the employment preference for the Organization.

The Organization ensures its compliance to the requirements of Occupational Health & Safety based on Republic Act 11058 and has undertaken the initiative to identify and control potential health & safety hazards in the workplace.


Allocation of sufficient resources to provide a safe and healthy work environment boosts Employees’ morale.

The Organization ensures its compliance to the requirements of Occupational Health & Safety based on Republic Act 11058.

The policy of the Organization on Occupational Health & Safety (OHS) is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf) and in LRWC Policy and Data Relating to Health, Safety, and Welfare of Employees (https://lrwc.com.ph/company-policies/).

disclosure


quantity units

No. of Legal Actions or Employees Grievance involving Forced or Child Labor

0 #


disclosure Y/N If YES, Cite Reference in Company Policy

Forced Labor Y LRWC Code of Business Conduct and Ethics

Child Labor N -

Human Rights Y LRWC Code of Business Conduct and Ethics

Do you have policies that explicitly disallow violations of labor laws and human rights (e.g. harassment, bullying) in the workplace? YES

https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf



Compliance to labor rules and regulations is imperative license to do business. Failure to do so will impact the Organization’s reputation, financial performance, livelihood of the Small and Medium Enterprise (SME) Suppliers and the extended Community.

The Organization ensures its compliance to the laws, rules and regulations of the Department of Labor and Employment (DOLE) and all appropriate government entities. As such, the Organization has undertaken the initiative to establish and implement an Employee Handbook that includes an Employee Code of Discipline / Good Behavior.

The Organization has further undertaken the initiative to establish and implement Employees’ grievance mechanisms that will enable the Organization to collect and analyze data for work – related issues and concerns of the Employees.



Failure to comply with the relevant and existing labor rules and regulations may result into:

- Loss of confidence of the Community wherethe Organization operates and may eventuallylead into the closure of business;

- Loss of integrity and / or credibility of the Organization; and

- Imposition of monetary and non – monetary penalty(ies) for being directly liable and responsible for the committed offense that may lead into cancellation of the Organization’s license to conduct its business.

The Organization ensures its compliance to the laws, rules and regulations of the Department of Labor and Employment (DOLE) and all appropriate government entities. As such, the Organization has undertaken the initiative to establish and implement an Employee Handbook that includes an Employee Code of Discipline / Good Behavior.


Benchmarking with other relevant organization to ensure the implementation of the relevant industry’s good labor practices.

The Organization has undertaken the initiative to establish and implement Employees’ grievance mechanisms that will enable the Organization to collect and analyze data for work – related issues and concerns of the Employees.

The policy of the Organization on Occupational Health & Safety (OHS) is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf) and in LRWC Policy and Data Relating to Health, Safety, and Welfare of Employees (https://lrwc.com.ph/company-policies/).

social customer management

socialCustomer Management

disclosure Score Did a Third Party Conduct the CustomerSatisfaction Study (Y/N)?

Customer Satisfaction 89% Y




The overall performance of the Organization is affected by the satisfaction of its Customers. Customers experiencing inconvenience may become physically or verbally abusive that affects the servicing Employee(s) and exposed them to physical, mental, and / or emotional stress.

The Organization ensures the satisfaction of its Customer and has undertaken the initiative to establish and implement internal Customer feedback mechanisms.

The Organization further undertakes the initiative to periodically verify the results of the in-ternal Customer feedbacks through a third – party Customer satisfaction survey.

In addition, the Organization also has undertaken the initiative to establish and implement an internal commendation mechanism for the motivation of the Employees of the Organization.


The overall business reputation of the Organization is affected by the dissatisfied Customers.

The Organization ensures the satisfaction of its Customer and has undertaken the initiative to establish and implement internal Customer feedback mechanisms.

The Organization further undertakes the initiative to periodically verify the results of the internal Customer feedbacks through a third – party Customer satisfaction survey.



Motivated and appropriately informed Employees manifest excellent Customer service and provides assurance that the Organization is operating at a highest standard of business ethics.

The Organization has undertaken the initiative to establish and implement an internal commendation mechanism for the motivation of the Employees of the Organization.

The policy of the Organization on customer management is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf).

disclosure

Data Security

quantity units

No. of Data Breaches, including Leaks, Thefts, and Losses of Data 0 #



The business confidence of the Organization’s Shareholders, Investors, Employees, Customers, Suppliers, and Government Regulators linked to unreported incident(s) of data security breach(es) and / or data loss(es) of the Organization.

The Organization ensures its compliance to the Data Privacy Act of 2012 (RA 10173) and has undertaken initiatives to establish and implement Data Privacy statements and Data Security practices, including the appointment of a dedicated Data Privacy Officer (DPO) and the establishment of a Data Privacy Committee (DPC).



The overall business reputation of the Organization is affected by the loss of trust and confidence from the Organization’s Shareholders, Investors, Employees, Customers, Suppliers, and Government Regulators.

The Organization has undertaken the initiative to appoint a dedicated Data Privacy Officer (DPO).

The Organization further undertakes the initiative to establish a Data Privacy Committee.


Appropriately informed Stakeholders of the Organization (Shareholders, Investors, Employees, Customers, Suppliers, and Government Regulators) provides assurance that the Organization is operating at a highest standard of business ethics.

The Organization has undertaken the initiative to establish and implement Data Privacy statements and Data Security practices.

The policy of the Organization on data security is embedded in LRWC Code of Business Conduct and Ethics (https://lrwc.com.ph/wp-content/uploads/2015/09/LRWC-Proposed-Code-of-Business-Conduct-and-Ethics-ver-2018-08-31-1207hrs_FINAL.pdf), as well as in LRWC New Manual on Corporate Governance (https://lrwc.com.ph/wp-content/uploads/2018/08/LRWC-New-Manual-on-Corporate-Governance.pdf).

CONTEXTUAL INFORMATION - LRWC

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