Contemporary Appraoch to Change
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Transcript of Contemporary Appraoch to Change
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ContemporaryApproach toPlannedChange
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The Positive Model
Focus: What the organization is doing rightHelps: Understand Organization when it is working at
its best and builds off capabilities to achieve evenbetter results.Consistent with: Positive organizational scholarship.Positive expectations about the organization cancreate an anticipation that energizes and directsbehavior toward making those belief happen.Application Process: Appreciative inquiry (AI)
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FIVE PHASESInitiate the inquiry
Inquire into best practices
D iscover themes
Envision a preferred future
D esign and Deliver ways to create the future
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Appreciative InquiryAp-preci-ate , valuing; the act of recognizing thebest in people or the world around us; affirming pastand present strengths, successes, and potentialsIn -quire, 1. the act of exploration and discovery . 2 . To ask questions; to be open to seeing new
potentials and possibilities .
Co-evolutionary search for the best in people, theirorganizations, and the relevant world around them.
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Appreciative InquiryInvolves the art and practice of asking questions
S trengthen a systems capacity to apprehend,anticipate, and heighten positive potential.Arduous task of intervention gives way to thespeed of imagination and innovation
R eplacement of negation, criticism, and spiralingdiagnosis with there is discovery, dream, anddesign.
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Appreciative InquiryAmplifies pockets of excellence to create positive orculture.
E ncourages the discovery and appreciation of strengthsand unique attributesAppreciating the best of what is lays the ground forenvisioning intriguing possibilities in the future, followedby co-determining realistic objectives and practices.Propositions into sustained action that allows positive
organizational change to occur.
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Appreciative Inquiry S eeks to work from accounts of
positive change core E very living system has many untapped
and rich and inspiring accounts of thepositive.
L ink the energy of this core directly toany change agenda and changes neverthought possible are suddenly and
democratically mobilized.
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4 D Model Steps of AI
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Five common processes1 . Choose the positive as the focus ofthe inquiry
2. Inquire into stories of life-givingforces3. Locate themes that appear in thestories and select topics for furtherinquiry4 . Create shared images of the future5. Find innovative ways to create the
future
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David Cooperrider &colleagues
Harnessing the imagination and passion ofindividuals dream organization to total
organization or a unit withinCa rry the best of the p a st into the future.Ha rness power of im ag in a tion & dre a min g.
Cre a te a blueprint for ch ange th a tinte gra tes the p a st a nd the future.Ma tchin g resources with interests &
abilities.
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3 Key Principles of AI
Principle One: People are drawn towards thepositive
Principle T wo: T houghts and words createworlds
Principle T hree: You create the world youpay attention to
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Organizations work bestwhen
T he joint is jumping! -vibrant and funYou sense the spirit of the organization is
vital and healthyPeople feel pride in their workEveryone builds on each others successesT here is an infectious, positive can do
attitudeT he glow of success is sharedPositive energy is appreciated and
celebrated so it deepens and lasts
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Problems FacedCustomers dread working with them.Would prefer good fight than impersonalized treatment.
Adequate work no offer to help them serve externalcustomer. Treat customers as though they interrupt importantwork.Frequently pass customers around from one person toanother.Customers question commitment to enterprise.Referred to as last stage of decline.Discussions of replacing department with outside
contractor.
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B RINGING A BOU T ACHANGE
Choose Your Attitude
Play
Making The Day
Present Moment
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BENEFITSCH OO SING ATTIT U DE
Demonstrates level of personal accountability
and proactivity Helps to love the work
done even though one isnot doin work that oneloves.Helps to bring energy,
flexibility and creativity in a tough industry
PLAYFun leads to creativity
Time passes quickly
Having good time ishealthy Happy people treatothers wellWork becomes areward and not just away to rewards.
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BENEFITSMAKING THE DAY
Good for businessServing well gives
satisfaction. Focusour attention intomaking a positivedifference to toothers.Healthy, fell good
and unleash more
energy.
B EING PRESENT Customer feels better
Customer feels that you are taking care of them.Increased awareness
and focus.Increased productivity and efficiency
