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7 steps to Successful Contact Management

oGIP promo TL’s transition

1. 24h policy

• We contact our EP within 24 h (max 48 h)

• Remember we don’t have 20 EPs per day. We have few and we want to provide them with the best quality service

oGIP promo TL’s transition

2. We check :

Our EP’s CV and motivational letter

Date of birth

When our EP took his/her last degree

Studies

Object of internship

Time that our EP wants to start his/her internship

oGIP promo TL’s transition

3.I suggest

• 2 members responsible for MKT

• 1 member responsible for IT

• 1 member responsible for BA

oGIP promo TL’s transition

5. If an applicant is qualified enough and he wants to leave during summer we avoid giving details through the phone and we arrange an info meeting.

oGIP promo TL’s transition

6. Make sure that everyone knows all the info required

• Countries

• Next steps

• Info days ( Monday , Wednesday and Thursday )

**we will create a draft where the members can fill in all the meetings arranged.

oGIP promo TL’s transition

7. Don’t forget to be

• Friendly

• Professional

• Smiley

oGIP promo TL’s transition

During the call

• Share your name and purpose

• Inform the applicant that he/she has filled in the official application for Global Talent

• Don’t interrupt him

• Be polite

• Suggest certain hours for info meeting and don’t let it open

oGIP promo TL’s transition

Tips

Be organized & Consistent

• Have one overall tool• Keep it clear – avoid chaos!• Use one simple format• Have one hour per day that you fill in the

tools, make calls & send mails• Keep CONTACT HISTORY comments!• Set Date for next action (didn’t the pick up?

Didn’t they reply?)• When the date comes do the follow-up

oGIP promo TL’s transition

If someone would open your tool, he should Understand with one glimpse your Current State and what’s going on!

oGIP promo TL’s transition

Be consistent

Contact Management is ONGOING Every day, for some time Keep your follow-ups

oGIP promo TL’s transition

Good or Bad contact management makes a huge difference..

It’s what enables or stops the people from reaching the final stage and leave the XP they’ve heard about!

Make your CUSTOMER your FIRST Priority