Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services...

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Consumers as Colleague s CASRA

Transcript of Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services...

Page 1: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Consumers as

Colleagues

CASRA

Page 2: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Today’s staff

• In all positions, consumers of mental health services are encouraged to apply.

– Administrative Assistant– Job Coach– Relief Counselor– Community support worker– Program Manager– Case Manager– Case Manager Assistant

Page 3: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Core Issues

– Preparing the workforce– Training– Supports on the job– Supervision– Administrative issues

Page 4: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Preparing the workforce

Staff Issues

Core valuesConfidentialityRole confusionInclusionSupervision

Consumer issues

AcceptanceBoundary issuesConfidenceFear of losing benefits

Page 5: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Training

• Peer Counseling, PSR certificate, or Human Services Certificate preferred

• Experience relevant to the job

• Teams are integrated – people with different backgrounds are in the same positions

Page 6: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Difficulties on the Job

0

2

4

6

8

10

12

Knowing

J ob

Being

Assertive

Setting

Boundaries

Health

Problems

Never

Sometimes

Often

Page 7: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Difficulties on the Job

0

2

4

6

8

10

12

14

16

Difficult

situations

Not feeling

accepted

Not feeling

apprec iated

J ob stress

Never

Sometimes

Often

Page 8: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Difficulties on the Job

0

2

4

6

8

10

12

14

16

Understanding Managing Time Timely Feedback Support

Never

Sometimes

Often

Page 9: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Supports on the Job

• Ongoing training opportunities

• Reasonable Accommodations

• Supervisory support

• Team support

Page 10: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Supports on the job

• Training opportunities

– New Staff orientation– Monthly in-service trainings– Ongoing training development to meet their

needs• Resilience Training

Page 11: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Reasonable Accommodations

Human Assistance

• Utilizing a job coach

• Providing additional individualized training.

• Designating a co-worker as peer support.

• Pairing workers with mentors.

• Peer support groups.

• Benefits counseling.

Page 12: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Flexible Scheduling

•Job sharing

•Allowing workers to shift hours for appointments

•Leave during a hospitalization

Reasonable Accommodations

Page 13: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Most Requested Supports on the Job

18%

12%

25%

11%

11%

23%

0%

Flexible workschedule

Additionaltraining

Support fromcolleagues

J ob-sharing

Peer supportgroups

Supportivesupervisor

J ob coach

Page 14: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Supervision

• Assigning a worker to a supportive supervisor.

• Training supervisors to offer praise, positive reinforcement, clear direction and constructive feedback.

• Educate managers about the ADA and reasonable accommodations.

• Utilize written agreements between workers and supervisors for short term performance goals.

Page 15: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Supervision

Create a supervisor’s forum.

– Supervisors needed support to talk out the issues.

– Learning to navigate the balance between extra support up front and maintaining job expectations.

Page 16: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Administrative issues

• Job development

• Job descriptions

• Providing career ladder opportunities

• Providing opportunities to increase education and training – 20/20 programs

Page 17: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Administrative issues

• Flexibility in enforcing traditional policies.– Permitting phone calls to supports during

work hours.

• Providing a quiet work space like an enclosed office to entry-level employees who are vulnerable to distractions

Page 18: Consumers as Colleagues CASRA. Today’s staff In all positions, consumers of mental health services are encouraged to apply. –Administrative Assistant.

Team Support

• Using a team approach allows everyone to benefit from the group wisdom and experience

• Trainings provide opportunity to connect and support


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