Consumer Reports Buying Guide 2012 - Auto Reliability
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Transcript of Consumer Reports Buying Guide 2012 - Auto Reliability
A U T O R E L I A B I L I T Y 185
DETAILED AUTO RELIABILITY
The charts on the following pagesgive you a model's complete reli-ability picture for both its usedversions (2005 through 2010)and the new one currently on
sale. These detailed reliability Ratings arebased on our 2010 Annual Car ReliabilitySurvey, for which we received responses on1.3 million vehicles.
The Annual Car Reliability Survey is sentto subscribers of CONSUMER REPORTS and
ConsumerReports.org. Respondents re-ported on any serious problems they had
with their vehicles in any of the trouble spotsincluded in the following charts, during theprevious 12 months. These were consideredserious because of cost, failure, safety, ordowntime. Because high-mileage vehiclestend to have more problems than low-mile-age ones, problem rates are standardizedto minimize differences related to mileage.The 2010 models were generally less than sixmonths old at the time of the survey and hadbeen driven an average of about 3,000 miles.Models with insufficient data are noted witha column of asterisks (").
How to use the chartsMAJOR REDESIGNSA model year In boid iden-
tifies the year the model
was introduced or under-
went a major redesign.
TROUBLE SPOTS
To assess a used car in
more detail, look at the
individual Ratings for
each of the 17 trouble spots.
They will pinpoint a model's
strengths and weaknesses.
Ratings are based on the
percentage of survey
respondents who reported
problems for that trouble
spot, compared with the
average of all vehicles for
that year.
Models that score a •
are not necessarily unreli-
able, but they have a higher
problem rate than the
Average Probiem Ratesnoiau
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average model. Similarly,
models that score a © are
not necessarily problem-
free, but they had relatively
few problems compared
with other models.
Because problem rates in
some trouble spots are very
low, we do not assign a • or
© unless the model's prob-
lem rate exceeds 3 percent.
If a problem rate is beiow
2 percent, it will be assigned
8 9; below 1 percent, it will
be assigned a ©.
USED CAR VERDICTSTo check the overall reli-
ability of a used car, look at
the Used Car Verdict. This
Rating shows whether the
model had more or fewer
problems overall than the
average model of that year.
186 C O N S U M E R R E P O R T S B U Y I N G G U I D E 2 0 1 2
The verdict is calculated from
the total number of problems
reported by subscribers in all
trouble spots. Our calculations
give extra weight to problems
with major engine and trans-
mission systems, the cooling
system, and the drive system
because they can be serious
and expensive to repair.
NEW CAR PREDICTIONSTo determine the New Car Pre-diction, we averaged a model'sUsed Car Verdict for the mostrecent three years, providedthe vehicle did not changesignificantly in that time andwasn't redesigned for 2010or 2011. We have found thatseveral model years' data area better predictor than thesingle most recent model year.
One or two years' data maybe used if the model was rede-signed in 2010 or 2009, or ifthere were insufficient datafor more years. Sometimes weinclude a prediction for a mod-el that is new or has been re-designed, provided its reliabilityhistory or the manufacturer'strack record has been consis-tently above average. "NA"means there were insufficientdata for a prediction.
WHAT THE TROUBLE SPOTSINCLUDE
Engine, major: Enginerebuild or replacement,cylinder head, head gasket,turbo or supercharger,timing chain or timing belt.
Engine, minor. Oii leaks, acces-sory belts and pulleys, enginemounts, engine knock or ping.Engine, cooling: Radiator, cool-ing fan, antifreeze leaks, waterpump, thermostat, overheating.Transmission, major: Trans-mission rebuild or replace-ment, torque converter, pre-mature clutch replacement.Transmission, minor: Gearselector or linkage, coolersand lines, rough shifting, slip-ping transmission, leaks, trans-mission computer, transmis-sion sensor or solenoid, clutchadjustment, hydraulics (clutchmaster or slave cylinder).Drive system: Driveshaft oraxle, CV joint, wheel bearing(s),differential, transfer case,4WD/AWD components, drive-line vibration, electrical failure.Fuel system: Check enginelight, sensors (inciudes 02 oroxygen sensor), emission con-trol devices (inciudes EGR),engine computer, fuel cap,fuel gauge/sender, fuel injec-tion system, fuel pump, fuelleaks, stalling or hesitation.Eiectrlcai: Alternator, starter,hybrid battery and related sys-tems, regular battery, batterycables, engine harness, coil,ignition switch, electronic igni-tion, distributor or rotor failure,spark plugs and wires failure.Climate system: Blower(fan) motor, A/C compressor,condenser, evaporator, heatersystem, automatic climatecontrol, refrigerant leakage.
electrical failure.Suspension: Shocks or struts,ball joints, tie rods, wheelbearings, alignment, steeringlinkage (includes rack andpinion), power steering, wheelbalance, springs or torsionbars, bushings, electronic orair suspension.Brakes: Premature wear, pul-sation or vibration, squeaking,master cylinder, calipers,antilock brake system (ABS),parking brake, brake failure.Exhaust: Muffler, pipes,catalytic converter, exhaustmanifold, leaks.Paint/trim: Paint (fading, chalk-ing, cracking, peeling), looseexterior trim or moldings, rust.Body Integrity: Squeaks orrattles, seals, and/or weatherstripping, air or water leaks,loose interior trim and mold-ings, wind noise.Body hardware: Windows,locks and latches, tailgate,hatch or trunk, doors orsliding doors, mirrors, seatcontrols, safety belts, sunroof,convertible top, glass defect.Power equipment and acces-sories: Cruise control, clock,warning lights, body controlmodule, keyless entry, wipermotor or washer, tire pressuremonitor, interior or exteriorlight, horn, gauges, 12V powerplug, alarm or security system.Audio system: Audio systems,entertainment systems, naviga-tion system, backup camera/sensors, communication system.
A U T O R E L I A B I L I T Y 187
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
BodY Hardware
Power Eguip.
Audio System
TROUBLESPOTS
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TROUBLESPOTS
BMW 32Si,328i (RWD)
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Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
PalntArlm
Body Integrity
Body Hardware
Power Equip.
Audio System
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Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body integrity
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A U T O R E L I A B I L I T Y 189
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body integrity
Body Hardware
Power Egiiip.
Audio System
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ChevroletCámaro (y8)
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Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate Svstem
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Brakes
Exhaust
Paint/Trim
Body integrity
Body Hardware
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Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
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A U T O R E L I A B I L I T Y 191
TROUBLESPOTS
Chrysler 300(V6)
'05'06'07'08'09 '10
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Engine Cooling
Trans. Ma|or
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Drive System
Fuel System
Electrical
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Paint/Trim
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TROUBLESPOTS
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Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
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Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equip.
Audio System
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A U T O R E L I A B I L I T Y 193
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Eguip.
Audio System
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1 9 4 C O N S U M E R R E P O R T S B U Y I N G G U i D E 2 0 1 2
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Eiectricai
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equip.
Audio System
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Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Eiectricai
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body integrity
Body Hardware
Power Equip.
Audio System
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Honda AccordCrosstour
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Hyundai SantaFe (V5)
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Jaguar S-Type,
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Mercedes-BenzGL-Class (V8)
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TROUBLESPOTS
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
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Saturn Aura(V6)
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SubaruImpreza WRX
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Engine, major
Engine, minor
Engine Cooiing
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Drive System
Fuei System
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Exhaust
PaintArim
Body Integrity
Body Hardware
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Audio System
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TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooiing
Trans. Major
Trans. Minor
Drive System
Fuei System
Eiectricai
Ciimate System
Suspension
Brakes
Exhaust
PaintArim
Body integrity
Body Hardware
Power Equip.
Audio System
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A U T O R E L I A B I L I T Y 2 0 7
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
PaintArim
Body Integrity
Body Hardware
Power Equip.
Audio System
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electricai
Climate System
Suspension
Brakes
Exhaust
PaintArim
Body Integrity
Body Hardware
Power Equip.
Audio System
Toyota Corolla
'05'06'07'08'09'10
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ToyotaHighlander (V6)
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2 0 8 C O N S U M E R R E P O R T S B U Y i N G G U i D E 2 0 1 2
T R O U B L ES P O T S
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuel System
Electrical
Climate System
Suspension
Brakes
Exhaust
PaintArim
Body Integrity
Body Hardware
Power Equip.
Audio System
Toyota Tacoma|V6,4WD)
Volkswagen CC
TROUBLESPOTS
Engine, major
Engine, minor
Engine Cooling
Trans. Major
Trans. Minor
Drive System
Fuei System
Eiectrical
Climate System
Suspension
Brakes
Exhaust
PaintArim
Body Integrity
Body Hardware
Power Equip.
Audio System
A U T O R E L I A B I L I T Y 2 0 9
TROUBLESPOTS
yolkswagenNew BeetieConvertible
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Engine, major
Enqine, minor
Engine Cooiing
Trans. Major
Trans. Minor
Drive System
Fuel System
Eiectricai
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body integrity
Body Hardware
Power Eguip.
Audio System
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