Consumer Handbook (English, pdf)
68
Consumer Handbook Consumer Handbook Bangalore Electricity Supply Company Limited www.bescom.org
Transcript of Consumer Handbook (English, pdf)
Consumer HandbookConsumer Handbook
Bangalore Electricity Supply
Company Limited
www.bescom.org
“Alw
ays
at y
ou
r se
rvic
e”
BE
SC
OM
Hel
plin
e -
1912
www.bescom.org 1
Bangalore Electricity Supply
Company Limited
BESCOM Corporate Office, K.R. Circle, Bangalore - 560001
“Always at your service”
www.bescom.org 3
Table of Contents
53-60
General information 8
Power Supply 10
New Connection 14
Temporary Connection 16
Metering 17
Meter Reading 19
Consumption & Billing 20
Payment 26
Attribute Change 31
Web Self Service 33
Misuse and Theft 35
Temporary Disconnection / Surrender / Reconnection 36
Safety 37
Energy Efficiency 39
BESCOM Website 42
BESCOM Consumer Info 43
The Ombudsman 45
BESCOM Tariff 46
Know your Meter 50
Know your Bill 51
BESCOM Projects & initiatives 52
Content
BESCOM Consumer Information
Customer Interaction Meeting Schedule
BESCOM Consumer Information Customer Interaction Meeting ScheduleAbout Bescom
• Company Profile• Message from Managing Director• Message from General Manager – Customer Relations• The Network • The Area Map• Mission and Vision • Statistics• Category of Consumers
Contact Details
4 24x7 Helpline : 1912
In the year 1999, Karnataka embarked on a major reform of the power sector. As a first step, Karnataka Electricity Board (KEB) was dissolved and in its
place, the Karnataka Power Transmission Corporation Limited (KPTCL) was incorporated.
This was followed by the constitution of Karnataka Electricity Regulatory Commission (KERC) in
November 1999. In the next phase of the reform
process, the transmission and distribution business
managed by KPTCL were unbundled in June 2002. Four new distribution companies were formed to
distribute power in Karnataka. Bangalore Electricity Supply Company Limited (BESCOM) has taken over the responsibility from KPTCL for the distribution of electricity in 8 districts and commenced its operations from
1st June 2002. BESCOM – Bangalore Electricity Supply Company Limited is responsible for power distribution in the Eight districts of Karnataka. BESCOM covers an area of 41,092 Sq. Kms. with a population of over 207 lacs. The company has three operating zones – Bangalore Metropolitan Area Zone, Bangalore Rural Area Zone and Chitradurga Zone.
About BESCOM
Company Profile
5www.bescom.org
Smt. Jayanthi .NGeneral Manager
(Customer Relation)
Sri Pankaj Kumar Pandey, IASManaging Director
Responsible for providing reliable and quality power supply to over 80 lakh customers, and doing this in a profitable manner for the company, Bescom has no small task to achieve. But we have been taking small and sure steps towards this goal. The satisfaction accruing from achieving the same is immense. Be
it in developing infrastructure or using best technology and best
practices, we have never looked behind. We are partners in the R-APDRP programme that looks at overall reforms in power distribution while our DAS project looks at automation of distribution network in Bangalore city as a first step in upscaling the same. Awareness drives to educate people on the need to
save energy have also been a major part of our efforts towards
energy saving. Quality power and quality services like our 24x7 helplines, along with transparency in our functioning, all the
way from the MD’s office to transformer repair units, goes to
show we mean what we say. Power to all. We will impress upon
consumers by ensuring uninterrupted, excellent power supply
at competitive rates and providing satisfactory service.
Managing Director
General Manager – Customer Relations
To say that customer satisfaction is one of the cornerstones of success
at Bescom is no exaggeration. With over 80 lakh customers whom we provide with power, we are conscious of the role we have to play in
enriching customer experience. We are constantly evolving in this area
by trying to think one step ahead of what our customers need most. Even as our helplines operate 24x7 hours, we have introduced instant
messaging and online complaint registration in line with a tech-savvy
customer base. Our rural customers too will reap benefits from our
special schemes. Everything we do at Bescom is dictated by the needs
and convenience of our customers.
6 24x7 Helpline : 1912
Mission:
The Mission of Bangalore Electricity Supply Company Limited is to ensure absolute customer satisfaction and continous profit in business.
1. By ensuring total employee satisfaction.
2. By developing infrastructure, commensurate with growth, thus ensuring reliable and quality power supply.3. By using best technology in communication and best practices in power sector.
Vision: The vision of BESCOM is to become Number one in Customer Satisfaction in South Asia in Power
Distribution.
Vision & Mission
The Area Map
Bescom Network
7www.bescom.org
Area covered : 41,092 Sq. Kms.Districts : 8
Population : 20.7 million
Sub Stations : 401
Total no. of Consumers : 83.5 lakh as on 31.03.2013
Domestic : 61.48 LakhsCommercial : 07.35 LakhsIrrigation Pump sets : 06.78 LakhsIndustrial : 01.53 LakhsWater Supply : 00.43 LakhsPublic lighting : 00.49 LakhsOthers : 01.51 LakhsTotal : 79.57 Lakhs
Statistics
Categories of consumers
Bescom Network
8 24x7 Helpline : 1912
1. What is electricity?
Electricity is a form of energy associated with the presence and flow of electric charge. Electricity gives
a wide variety of well-known effects, such as lightning, static electricity, electromagnetic induction and the flow of electrical current.
General information
2. How essential is electricity?
Electricity is an essential requirement for all facets of our life and it has been recognized as a basic human need. Not only to bring light into our homes, but to make living conditions comfortable in extreme weather, electricity today plays a crucial role. From there to enabling communication via the ubiquitous mobile phone, to entertainment beamed through television channels, electricity has become a necessi-
ty. It is a critical infrastructure for socio economic development of the country.
3. Who is a distribution licensee?
‘LICENSEE’ means a person who has been granted a license under Section14 of the Electricity Act,
2003 and also includes a deemed Licensee.
www.bescom.org 9
General information
7. What is Tariff? Who fixes the electricity tariff?
6. What is load restriction/shedding?
‘TARIFF’ means a schedule of standard prices or charges for specified services, which are applicable
to all such specified services provided to the type of Consumers specified in the Tariff Published.
Tariff & recoverable charges for each of the categories of the consumers are determined / fixed by the
Commission (KERC).
8. What are the special projects / schemes for consumers benefit?
Niranthara Jyothi, Bangalore Distribution Up-gradation Project, Smart Metering, R-APDRP Program
5. What are different categories of consumers? What are the tariffs applicable for each?
Please refer Tariff page for LT tariff and visit BESCOM website for HT tariff.
4. Who is a consumer?
‘CONSUMER’ means any person who is supplied with electricity for his own use by a licensee or the
Government or by any other person engaged in the business of supplying electricity to the public under
the Act or any other law for the time being in force and includes any person whose premises are for the
time being connected for the purpose of receiving electricity with the works of a licensee, the Government or such other person, as the case may be.
Load restriction is a controlled way of managing available electricity distribution capacity when a power
shortage occurs. When the supplying company receives more demand for electrical power than
available from generating stations, the company has to resort to rationing of the available electricity to
its customers. This act is called load shedding
10 24x7 Helpline : 1912
Power supply
9. What is peak load & Peak Demand?
These terms are used to indicate the maximum amount of load on a power distribution system or to
indicate the amount of electricty available for distribution as per the consumers' demand. These can
also be used to indicate load on a power distribution system at a particular time or at a particular hour.
10. What is Maximum Demand of a consumer?
Maximum demand is defined as the average power supply, measured in kilowatt or kilovolt, from the supply point to the consumer's premises. In a month, the maximum recorded usage of 30 minutes has
been used. However, if there is necessity, the Council will reconsider reducing the time and reserves
the right to do so.
11. What is Power Factor?
‘POWER FACTOR’ means the ratio of watts to Volt-amperes, or the ratio of KWh to KVAh, as applicable.
12. What is Sanctioned Load?
Sanctioned load is defined as the agreement between the licensee and the LT consumer regarding the
measurement of electricity in kilowatt (kW) or horsepower (hp).
www.bescom.org 11
Power supply
14. Why do I face power failures?
Power reaches you from a Substation through lines or cables. At your end, the power supply is fed
through cut-outs or fuses installed in your house or in a building near your meter. Power failure occurs
most commonly due to blown fuses or damaged cables. The fuse blows due to short circuits or
equipment overloading. Further, there may be problems with the line or cable between the Substation and distribution transformer. These problems normally occur due to storms, fallen trees or branches,
bird interference, insulator failures
15. In case of power failure, who am I supposed to contact?
You can contact our Customer Care Helpline on 1912 to lodge a power failure complaint. You can also
send text messages to 9243150000 to register complaints. The format for the text is
BESCOM <Sub-division code> <Nature of complaint>
Example: BESCOM N2 No Power Supply since 10:10 PM
You can also register other power related complaints or even receive updates on the status of power
restoration. The Customer Care Helpline Executive will call you to confirm the call resolution.
16. In case my complaint is unattended, what is follow up mechanism or escalation mechanism in BESCOM?
We make all possible efforts to resolve issues as quickly as possible, it may still take time to restore power depending on the nature of the fault. Once you report a power failure, there is no need to follow
it up. BESCOM personnel quickly start working on the issue. You may ask the Customer Care Helpline to provide the estimated time of restoration. The Customer Care Helpline will provide this information
once the problem is identified. If power is not restored within a few hours or if power is restored for your
neighbours but not for you, then you may contact the Customer Care Helpline once again to get the
latest status on the issue.
13. What is Contract Demand?
‘CONTRACT DEMAND’ means the licensee and the consumer enter into an agreement to define the
amount of power in kilowatt ampere (kWA) or kilowatt measurement.
12 24x7 Helpline : 1912
Power supply
18. Can I use a portable generator during non-availability of power?
Residential Consumers can use generator sets in their homes during power outages or failures.
However, Commercial and Industrial Consumers require a separate permission from the Government Electrical Inspectorate to do so. Generators should be connected in such a way that the power supply
from the utility (BESCOM) and the power from the generator never become parallel. The generator
should be connected after isolating the main supply through a double throw switch to break the main circuit before the generator circuit is switched on. The generator should never be plugged or
connected to the main supply inlet of a house. If it is connected in the same circuit, electricity will travel
through the power line or transformer, which is dangerous to utility personnel working on the line. This switch is also necessary as it protects the generator set and appliances in the house when regular
power supply is restored.
17. Why do my neighbors have power supply, while mine is still off?
The power supply to your neighbor may be supplied from a different transformer, feeder or phase,
which is not currently facing any disruptions. Nevertheless, lodge a complaint to the call center to get
it rectified.
www.bescom.org 13
21. What is a Multi Storied (MS) building?
A building that fulfills any of the following conditions qualifies as an MS building: • Requisition load of 35KW or more (or) • Built-up area of the building is more than 800 sq meter
22. Should consumers provide space in their premises to erect transformers for MS buildings?
The space for transformers and other associated equipment are to be provided as specified in Karnataka Electricity Regulatory Commission Regulations 2004 and its amendments from time to time.
Power supply
19. What are the different voltage levels?
The declared voltages are as below:
i. Low Tension Supply
• Alternating Current, single phase, 50 c/s, 230 volts between phase and neutral• Alternating Current, 3-phase, 50 c/s, 400 volts between phases and 230 volts between
phase and neutral
ii. High Tension Supply
• Alternating Current, 3-phase, 50 c/s, 4.6/11/13.2/33 KV and also 2.2 KV, 25 c/s depending on the voltage available in the area
iii. Extra High Tension Supply
• Alternating Current, 3-phase, 50 c/s, 66/110/220/400 KV or 2-phase supply at 220 KV
20. What is Built-up area?
Built-up area is the sum of the building areas of each floor of the building, including the cellar.
The area is measured between the external walls as per the actual construction or as per the
sanctioned plan, whichever is higher.
14 24x7 Helpline : 1912
New connection
23. How can I get a New Connection?
A consumer who wants to get a new connection has to first submit the following documents:
• Duly filled-in application form • Proof of ownership or occupation of premises along with voters ID card, PAN card or ration card
• Power Supply Agreement
After the consumer submits these documents with Security deposit paid, a Field Officer will inspect the site
for the proposed connection. Once the documents are verified, the Field Officer prepares an estimate
and a Licensed Electrical Contractor (LEC) provides the wiring diagram. The wiring diagram shows
how the wiring will be done at the premises. Once the wiring is successfully completed, the Field
Officer inspects the location for a final time before approving the power supply connection.
24. What could be the possible reasons for rejection of an application for new connection?
An application for new connection may be rejected due to reasons including but not limited to following:
a. Documents not complete.
b. Demand Note not paid.
c. Dues on premises not paid.
d. Wiring incomplete
e. ELCB not installed (in case of load more than 5 KW)
f. Separate dwelling not found (in case of separate connection for floor system)
g. Electrification pending due to non-payment from land owning agencies.
25. How can I get a new connection if there is no existing line or pole nearby my home?
If no existing line or pole is available nearby, then the line is to be extended and the connection can
be given by the licensee.
www.bescom.org 15
New connection
26. Is it mandatory to get the inspection of materials done by the electrical inspector at consumer premises?
If the work was executed under self-execution scheme.
27. Where the rates of materials are available?
Refer the Schedule of rate book of Bescom
16 24x7 Helpline : 1912
Temporary connection
28. When can I take a temporary connection?
Temporary Connection can be applied for the purpose of marriages, religious functions, construction
activities, exhibitions, cultural functions, etc. Temporary connection may be:
a. Short Term Temporary: Can be applied for from 1 day up to 15 days.
b. Long Term Temporary: Can be applied for from with renewal for every 28 days to 2 years.
29. Where to apply for a temporary connection?
To register a temporary connection request may visit the nearest sub division office
30. What are the Documents required to avail a temporary connection?
Documents required for Temporary connection, are same as in case of permanent new connection.
31. How are the temporary connection charges calculated? Is there any fixed charge for this?
1. No fixed charges, only consumption charges upto 67HP/.50KW
2. Fixed charges + consumption charges for HT customers
32. Can a temporary connection be converted in to permanent and vice versa?
No, temporary connection is to be surrendered before installation of permanent connection.
33. What is the procedure to get extension of the period of temporary supply?
Will the connection be disconnected if extension is not obtained? Is there
any penalty that can be paid to extend the period of temporary supply?
To extend the period of temporary supply, you must apply to the jurisdictional area Sub-division at
least one week before the date of expiry of the temporary supply. Duly paying the up-to-date power supply charges and any other arrears. Otherwise, the temporary supply will not be further extended.
There is no penalty clause for making payments after the expiry of period of temporary supply – either period has to be extended or power would be disconnected.
www.bescom.org 17
Metering
35. When can BESCOM change my meter?
A Distribution Licensee can change the meter any time to ensure the correct meter reading. Following
are some of the reasons for meter change:
• Meter is burnt • Meter is damaged / faulty Meter cost should be borne by consumer • No display in the meter • Meter’s life is more than 5 Years
38. Who will replace the meter if it is burnt?
Bescom will replace the meter, If meter burnt due to internal fault and cost of meter will be borne by
consumer.
36. What are the documents required for Meter testing/ Fast/ slow / Burnt / Damaged / Stop / Faulty/ Shifting?
1. Meter Stop/Meter Jump/Meter Burnt/Meter Slow/Meter Fast/Meter Damage - No Documents required.2. Meter Stolen - Application, Police FIR copy, ID proof.
3. Meter Shifting - Application, receipt of last paid bill, ID proof and Meter shifting charges.
37. What are the Timelines for Meter testing / Fast/ slow / Burnt / Damaged / Stop / Faulty/ Shifting?
1. Meter Stop/Meter Damaged - 15 working days for meter replacement.2. Meter Slow/Fast - 15 working days after DN payment for testing & another 15 working days for replacement if required3. Meter Burnt - 3 Working Days for installation of new meter
34. What are the types of meters available?
1. Single phase meter
2. Three Phase meter (Whole Current meters)
3. ETV (Electronic Trivector meter) with CT (Current Transformer)
18 24x7 Helpline : 1912
Metering
40. What is ToD Metering? What are the benefits?
Time-operated device (TOD) can also be referred to as season-based device.
1) A time-operated device segments a day into different time quotas (as per power tariff regulations). In some time quotas, the electricity rate is more (more peak demand).2) In other time quotas, the electricity rate is less (less peak demand).3) In summer and winter, as per the rules governing power rates, there will be different rates for more
peak demand and less peak demand.
39. What should I do when the existing building Is demolished and a new building is constructed? Should I surrender the old RR number or should I continue with the same?
In case of demolition and construction of a building, the existing installation should be surrendered and
agreement should be terminated. Meter and service mains will be removed. Fresh service will be
arranged for the existing RR number will not be arranged for construction purposes in such cases.
Meter Reading
www.bescom.org 19
41. Does the BESCOM meter reader read the meters every month, or is the bill prepared on estimated consumption every month?
Meter reading is conducted by BESCOM meter readers or the bill is prepared as per an estimate of
power consumed.
42. How can a consumer get the reading rectified?
On a specific day, in a specified place, a BESCOM meter reader will inspect all consumer meters and
issue the bill on the spot with the help of a billing machine. In the cases of house being locked, the meter being burnt, readings unrecorded, billing will be done on the basis of previous readings.
43. What are the Timelines for resolution of Wrong Reading/Special Reading?
Wrong/Special readings will be rectified within one working day
20 24x7 Helpline : 1912
Consumption & billing
44. What are the different details I can see in my bill?
Customer's electric bill consists of the following components as per the existing tariff schedule and
may vary in future:
• Residential / Industrial / Commercial Customers (less than 20 kW load) billed on single part tariff consists of:
• Fixed Charges • Energy Charges • Electricity Duty/Tax on Sale of Electricity • Delayed Payment Charges • Industrial & Commercial Customers, (more than 20 kW load) billed on two part tariff consists of: • Maximum Demand Charges • Energy Charges • Electricity Duty / Tax on sale of Electricity • Delayed Payment Charges • Power factor surcharge / Incentive
45. How to calculate my consumption?
Please refer to the "Ready reckoner for monthly consumption". The type of appliances, its power consumption and number of units it would consume per month against the number of hours of usage are
given in the ready reckoner. You can, therefore, work out your own electricity consumption with this chart.For more accurate assessment please refer to the wattage of your appliance mentioned on its name
plate. Also be accurate on the hours of usage of each appliance, as otherwise, your calculation will go
wrong.
www.bescom.org 21
Consumption & billing
46. How is my bill calculated?
Customer is billed according to the category and the tariff schedule in force. The components are
applicable as per the customer category. Total bill payable comprises of 3 components i.e. Energy
Charges (units consumed*applicable rates), E. Tax (6% of Energy Charges) and fixed charges as per
the rates applicable
For applicable rates refer “Tariff order” in the Tariff Page
47. What is the meaning of consumption slabs in my bill?
Electricity used during the month recorded as units (KWH) in meters. These units are divided into
slabs. These slabs are approved by KERC. Each slab has separate tariff.
48. What is a fixed charge?
Fixed Charges are the fixed amount charged for billing period according to the Sanctioned load.
Please refer Tariff page for details
49. What is provisional bill? How is it calculated?
Provisional bill is raised when due to some reasons actual reading is not available. lt is calculated on
the basis of average of previous three months consumption
50. I have converted a room in my house as a shop. What do I need to do to get a commercial connection?
Apply for tariff conversion with BBMP license, if the load is same. If additional load required, then apply for additional load also.
22 24x7 Helpline : 1912
52. How are billing adjustment made for a defective meter?
When a dispute is raised by a consumer, the meter is tested after the payment of testing fees. If the
meter is found to be beyond the tolerance limits, the testing fee will be refunded. If the meter or
metering installation develops a fault or ceases to register the actual consumption or maximum
demand, the consumption during the defective period will be assessed based on the KERC guidelines
and necessary correction will be given as applicable. If you see that the meter is not functioning
correctly, report it to the authorities immediately, so that appropriate checking and rectification can be done. If the meter or metering installation is found to be tampered with, the company will assess the
consumption and bill accordingly. A penalty will also be charged as per KERC regulations. If a
consumer tampers the installation, He/She is liable for imprisonment and fine as per the electricity Act,
2003.
53. What is the due date for payment?
The due date is 15 days from the date of billing. The due date will be printed in the electricity bill given
to you. You have to pay the billed amount by due date indicated on the bill or within a period of 15 days
from the date of receiving the bill whichever is later. If the amounts are not paid within the due date the
commission has provided delayed payment surcharges on the belated payments.
54. What is Electricity Duty?
Taxes are levied in accordance with Karnataka Electricity (Taxation on comsumption) Act 1959 as amended from time to time.
This amount is collected on behalf of the State Government.
Consumption & billing
51. What are the bases of billing?
Billing is done based on the actual units consumed during the specific period. In case the meter
reading is not taken or the house is locked then a provisional bill will be given to consumer based on the last month consumption. And after taking the actual reading the bill will be revised /adjusted in the subsequent bill.
www.bescom.org 23
Consumption & billing
55. What is the procedure for claiming Exemption from electricity duty?
To apply for ED exemption, register your RR Number / 10 digit Account ID, name, address, and
telephone number at the jurisdictional area Sub-divisions. You must submit the following documents:
• Formal letter requesting for electricity duty exemption • Copy of registration form or approval certificate from Joint Director, Department of industries and commerce Bangalore 01
• Certificate or letter starting the date of commencement of operations for the location where exemption is requested. • Sale deed, partnership deed or land documents • Indemnity bond
On duly receiving all document s, the electricity duty exemption is granted, if applicable, from the next
meter billing cycle.The following categories of industries are eligible for claiming electricity duty/tax on
their bills:
• Information Technology and Biotechnology units • 100 percent export-oriented units • Export processing zones • Industries set up in Special Economic Zones (SEZs) • IT parks and Electronic Hardware Technology units
56. Why does a bill indicate nil or low units even though the consumption has been regular?
This irregularity may be due to a defective meter or metering installation or due to wrong readings
taken while billing. Bring this to the notice of the Sub-division immediately, by contacting the area Soujanya counter for checking the meter and rectification of the bill.
57. Why does a bill appear to be in excess of the usual amount?
Normally, high bills are due to higher consumption because of some new electrical equipment, change of weather or festivals or other special occasions such as a marriage in the family. If none of these
apply in your case, compare your unit consumption with earlier bills preferably for similar periods. Use
the ready reckoner available on www.bescom.org to estimate your energy consumption. Even if the unit consumption is normal, the bill amount can increase due to tariff revision or increase in FAC or
government duty or tax. An excess bill could also be due to incorrect reading taken for billing or incorrect calculation. This can be verified by checking the reading on your meter. If you are not satisfied, then you can contact concern sub division office for corrections, if any.
24 24x7 Helpline : 1912
58. What might be the reason for the bill showing that units have been consumed even though the premise was unoccupied or locked for a long period?
If your bill shows a wrong reading, register a complaint at any Soujanya counter. On receiving the
complaint, the meter reading is checked and the meter is tested. If meter tests healthy, it means that the meter had recorded correctly. The responsibility of the consumer’s main switch rests on the
consumer. If someone has used electricity supply by tapping from the main switch, BESCOM is not
responsible for the same. The owner has to pay the units recorded. It is, therefore, the owner’s
responsibility to keep the meter secure, with access restricted to a few authorized persons.
59. Why is the consumption of one consumer different from their neighbor who has the same equipment?
Even though the same electrical gadgets and appliances are used by two consumers, their usage
patterns are not generally the same. Usage of electrical gadgets and appliances depend mostly on
lifestyle, individual habits and personal preferences.
60. When is the bill prepared on estimated consumption?
When the meter reading is not available / House lock/ meter is defective then the bill is prepared on estimated consumption.
61. Is there a ready reckoner type to know my consumption?
Yes, the ready reckoner is available in our website.Please log on to www.bescom.org and avail the facility.
62. What is demand charge?
Demand fees is defined as stipulated demand or recorded peak demand. In case of billing the customer, either of the two usage is considered.
63. What is the interest rate given to the customers' current security deposit?
The interest rate is given as per the prevailing interest rate on the first day (April) of every month.
Consumption & billing
www.bescom.org 25
Consumption & billing
64. How is the additional security deposit for customers calculated and when is the Demand Notice issued?
Depending on the usage from January to December months, additional security deposit is calculated.
ASD's Demand Notice is issued from first April of the financial year.
26 24x7 Helpline : 1912
65. What are the different payment options?
BESCOM provides various options for its consumers to make their bill payments. • Any Time Payment (ATP): BESCOM has around 125 ATP kiosks across Bangalore Urban and Rural and a few district headquarters that directly collect cash and Cheques from Consumers via touch screen facility.
• Any Where Payment (AWP): With the AWP mode, Consumers can pay their bills at any BESCOM counter and not necessarily in the counter of area to which they belong. Presently this facility is
available to Bangalore and the same will be implemented for other areas shortly.
• Electronic Clearance System (ECS) through banks: ECS is an electronic mode of payment to transfer funds from one bank account to another. BESCOM supports ECS Mode of payment to all its Bangalore consumers.
• Online Payment: Consumers can pay bills online, using the following options: In Bescom Web portal, through Bill desk or IDBI Bank. • Cash Counter at sub-division: Consumers can pay their electricity bills in any of the sub division counter using cash, cheque or demand draft. • Payments can be made via Easy bill outlets, Bangalore One counters and city union bank branches.
66. What are the modes of payment?
Revenue payment up to and inclusive of Rs 10,000 can be made by cash, cheque or demand draft. Payment above Rs.10, 000 can be made by cheque or demand draft.
All Debit and Credit cards with Visa/Mastercard/Maestro are accepted for the above payments
Payment
www.bescom.org 27www.bescom.org
Payment
67. How to make online payment of Bills?
Payment can be made online via Bescom and Bangalore One portals
Online Payment process through Bescom Portal as follows
Visit www.bescom.org website and select online payment
There are 2 links, namely RAPDRP and Non-RAPDRP with the respective sub-division names
By seeing the appropriate sub-division, consumer has to select the link
Consumer can make payment with or without
registration. For registration, Consumer has to complete
the registration process using, “click here to register”.
The benefit is consumer can view payment /bill history
for previous 12 months. If a consumer wishes to make
payment without registration, then “Online payment is to
be selected and payment can be made by entering the
account ID. There is no provision to add multiple account
ids to the single registration.
Consumer details like name, address, bill date, amount
to be paid appears in the page. Amount field is editable
and hence consumer can enter the bill amount more
than the bill amount as an excess payment and same
gets adjusted in the future bills.
Consumer has to make payment with registration only. For
registration, consumer has to complete the registration
process using “Register Now” by entering the valid email id
and RR No. There is a provision to add multiple RR Nos to
the single registration.
For making payment, consumer has to select RR No from
the drop down list. Consumer details with bill amount,
transaction fee opens. Then consumer has to select IDBI
bank to proceed further. By doing this, bank page opens
wherein consumer has to enter his Visa/Master card details
for Debit / credit card payment.
RAPDRP
By clicking on the
RAPDRP link, a new portal
with www.bescom.co.in opens
By clicking on the
Non - RAPDRP link, a new portal with
www.bescomepayment .com opens
Non - RAPDRP
28 24x7 Helpline : 1912
Payment
68. If I want to pay by cheque in whose favor is it to be drawn?
Cheque is to be drawn in favor of (account)........subdivision, BESCOM Payable at Bangalore
69. What options are available in case a consumer wants to check payment details?
To know about the payments or any other detail related to a Connection, consumers are requested to register their Customer ID. no with www.bescom.org . Once the registration is done, consumer may
log in to his account and select the options available as per requirement like Account Information, Billing details, Consumption details, Payment History and Duplicate bill.
If –ve amount appears in the amount field means the account
has credit and hence no need to make payment. However
consumers can make payment by entering more than Rs. 10
in the field. After that the consumer should agree for the
terms and conditions by selecting this, a page with 2
payment service providers
Bill Desk has 3 modes of payment facilities (Debitcard/Cred-
itcard/Net banking) and IDBI has 2 modes of payment
(Debit/Credit). Consumer has to select any one option and
click on pay now.
On successful entry of the details, payment gets debited
from the consumers account and receives an
SMS/Email confirmation. Same gets adjusted to the
consumer RR No on T+2 day basis. This can be verified
by selecting payment history or to view the last
transaction details. Also there is a provision to get receipt
for payment made.
Consumers will be taken to the bank page where he needs to
enter the details and select make payment button.
On successful entry of the details, payment gets debited from
the consumers account and receives an SMS/Email
confirmation. Same gets adjusted to the consumer account
ID. This can be verified by selecting payment history or to
view the last transaction details. Also there is a provision to
get receipt for payment made.
www.bescom.org 29
Payment
70. Whom to approach (contact details) in case registration for E Payment fails or if registered, there is some issue?
Consumer can register their request at our customer care centre by calling 1912.
71. What is meant by E C S?
ECS stands for ‘Electronic Clearing System’. ECS is convenient & easy service offered by BESCOM
73. What is advance payment?
If any consumer wants to pay the bill in advance then the minimum amount that can be deposited will be
approximate according to his/her previous consumptions.
74. What will happen if I do not pay the bill amount?
Disconnection Notice is served and on nonpayment even after notice period, the connection will be
disconnected.
75. What if my cheque bounces?
If the Cheque bounces then the consumer has to pay the Charges as applicable (present charges is of Rs.200/-) and a Late Payment Surcharge is also payable. The installation is liable for disconnection.
76. Can I get back my Original Cheque?
Original documents cannot be returned. However photocopy/scanned copy of the bounced cheque can be given by contacting Subdivision Office
72. How to get ECS activated/deactivated?
Consumer can approach SDO for availing the ECS services. Form can be downloaded from BESCOM’s
Site at www.bescom.org. Fill up the form and drop it in Drop Box at the nearest Sub-division office.
BESCOM will send the registration form to Consumer's bank for approval (if not done by the consumer). On receiving approval from consumer's bank, ECS service will be activated within 7 working days. In case of Auto pay your bank /credit card account will get auto debited. In case of Non-Auto pay you need to give payment instructions to Bill Desk. If consumer has provided an email id or mobile number, he will receive a registration confirmation by Email/SMS.
30 24x7 Helpline : 1912
Payment
77. What is NEFT & RTGS?
NEFT(National Electronic Funds Transfer) / RTGS (Real Time Gross Settlement) is a facility
introduced by the Reserve Bank of India (RBI), which is a nationwide electronic funds transfer system to move funds from any bank branch in any part of country to any other bank branch in another part of the country.
79. What is meaning of A T P counter?
ATP stands for “Any time Payment“ facility where a consumer can pay his electricity bill.
80. Can I make payment of my bill in any of the ATPs / cash collection counters of Bescom?
Yes , you can make payment of bill in any of the ATPs / cash collection counters of Bescom
78. What is the Bescom’s bank account number to which I may remit payments?
Customers having access to net banking facility for their accounts ( with their own banks) can make payment via NEFT / RTGS payment using the below details:
Beneficiary Name : BESCOM
Beneficiary Bank: ************.Bank Branch : ************Account Type : ************
Bank Account Number : AYZ XXXXXXXXXXX (Where XXXXXXXX denotes your CA number)IFSC Code : *********
www.bescom.org 31
Attribute change
81. What Documents are required for Load Enhancement/ Load Reduction/ Name Change/ Tariff Change?
Name Change –In case of name change due to change in ownership – proof of ownership of property.In case of legal heir – mutation certificate/legal heir certificateIn case of more than one legal heir – NOC from other legal heirs in addition to the mutation certificate/Legal heir certificate.
Tariff Change –Application
Municipal Corporation License in case of category change to Commercial or Industrial
Certificate from Block Development Officer in case of category change to AgriculturalLoad Enhancement/Reduction – Application and Installation Test Certificate.
84. From where to get the billing address changed?
Consumer can contact his area Sub-Division Office and register the details and get the billing address
changed.
82. What are the charges for Load Enhancement/ Load Reduction/ Name Change/ Category Change?
Load enhancement – Differential Security deposit and service line charges is payable.Name Change – Security Deposit is payable in case of non availability of NOC from existing consumer.
83. Any Other Formalities Required for Load Enhancement/ Load Reduction/ Name Change/ Category Change?
Last bill should be fully paid.
Load reduction is not possible in less than 2 years for connections with load more than 100 KW.
32 24x7 Helpline : 1912
Attribute change
85. a) What are the documents required in case of Small Correction in Connection Details such as Spelling of Name, inadequate Address, CD Amount, and Connection Status - Live/Dead?
The documentary proof for the desired change along with last paid bill receipt.
b) And is there any charge for the same. What is the timelines for change to be reflected?
No, there are no charges for these requests. The Changes will reflect in next bill. However, Consumer may check the status of his request at his area Sub-Division Office.
www.bescom.org 33
Web Self Service (wss)
86. What is Web Self Service?
Web Self Service (WSS) is a software application for internet users. WSS is more than web-technolo-
gy solutions (website) which ease the customer in availing the services through online. The Web Self
Service (WSS) which is one of the modules of RAPDRP covers not only such as usability, functionality,
security, real-time integration, etc., but also the associated need to communicate and encourage
self-service. WSS is designed to provide uniform consumer experience whether the consumer
reaches BESCOM though Internet using WSS or Customer Care Center using phone or visit the
section offices; Consumer should get all the services in a uniform way.
87. What are the benefits of WSS?
This service will help BESCOM to improve customer satisfaction and provide 24/7 service
• Quick Pay – Consumer can quickly pay their bills, if they have their Account ID and Bill number without even logging in
• Complaints Registration – Consumers can login all their complaints and grievances, using their Account ID in case of consumer specific complaints or by providing only phone number and
location in case of generic complaints.
• New Connection – Applying for new connection is possible by filling the application form online and submitting the necessary documents.
• Check status – Complaints and new Connection status can be checked using complaint no / application no respectively
88. What is the procedure to avail WSS service? (Access WSS Application)
Consumers just need to register or enroll with the WSS portal to utilize the self service features offered by
the utility website www.bescom.co.in User can create a login by providing a valid Account ID and bill
number as part of validation. Once user id is created, users can login and see all their bills, select multiple
bills and pay them. Services like Complaints registration, New Connection request and Quick Pay are available for consumers without having to register with WSS.
34 24x7 Helpline : 1912
Web Self Service
89. What are the features a consumer can get benefitted from WSS?
Currently a consumer can access & get all details of Online Payment, Services, Tracking info on services and other details. Refer the list of facilities available in WSS.
a. Online Payment Easy payment process
b. Services 1. Pay bill
2. Consumer Complaints
3. New Connection
4. Name change
5. Tariff Change
6. Load Change
7. Meter Shifting
8. Surrender Installation
9. Solar Rebate
c. Tracking of the Services 1. Pay bill
2. Consumer Complaints
3. New Connection
4. Name change
5. Tariff Change
6. Load Change
7. Meter Shifting
8. Surrender Installation
9. Solar Rebate
d. Other Information 1. MIS reports
2. RAPDRP Towns
3. Street Light Problem
4. Emergency Contact
5. Emergency Contact tracker
www.bescom.org 35
90. What is meant by “Misuse of electricity”?
“MISUSE OR UNAUTHORIZED USE OF ELECTRICITY” means the usage of electricity – (i) by any artificial means; or
(ii) by a means not authorized by the concerned person or authority or licensee; or
(iii) through a tampered meter; or
(iv) For the purpose other than for which the usage of electricity was authorized.
91. What is applicable Tariff in case of Misuse?
In all the cases of misuse, penalty @ twice the tariff (usage category) shall continue to be levied on
recorded consumption, as long as, the consumer continues with misuse i.e. using the electricity for the
purpose other than for which the usage was authorized.
92. What is misuse withdrawal Process?
For withdrawal of misuse first of all consumer needs to stop misuse activity and then he can register
the request for misuse withdrawal at Customer Care Centre. Site inspection will be done and after site inspection, if no misuse found at the time of inspection, misuse will be withdrawal accordingly from the
date of receipt of request from the consumer.
93. Where to complain against theft of electricity?
Call at 1912 and inform us about the incidence. Your details will be kept confidential.
94. Where to complain against corruption / harassment?
Call at 1912 and inform us about the incidence. Your details will be kept confidential.
Misuse and theft
36 24x7 Helpline : 1912
Temporary disconnection / Reconnection / Surrender
95. How can Consumers with permanent power connections apply for Temporary disconnection / surrendering of connection?
Visit your Sub-Division Office and submit following documents of consumer: ID proof, Last Paid Bill alongwith written representation.
96. What is lock-in period?
HT consumers, the lock in period will be of two years.
97. How to apply for refund of security deposit and what are the timelines for the same?
Visit your Sub-Division Office and submit ID proof, with the written representation. Refund of deposit will be done within 60 days from the date of the reciept of requisition.
98. How to apply for reconnection after making the part payment of outstanding amount?
After part payment, the consumers have to approach sub-division office and submit an application for
reconnection along with details of payment and ID proof.
99. What should I do when I see i. Electrical fire in a premises
3. Do not touch any material/equipment4. Switch off the main power supply and immediately call helpline
5. Go out of the house or assemble in a safe zone for your personal safety
ii. An electrical arc / burning in a transformer / line
iii. Electrically unsafe condition like low clearance / bent poles
iv. Power lines very close to a building
v. Electrical accident
vi. Power line passing at dangerously low levels
above buildings.
Do not go near the instrument/poles/wires.
Immediately Call helpline - 1912
or
Lodge complaints at : www.bescompgrs.com
or
SMS to 92431 50000
Safety
101. An ELCB with 30mA setting trips very often thus causing inconvenience. Is it safe to install an ELCB with higher setting?
Any leakage current above 30 mA flowing through human body when he becomes a part of the circuit, can cause Cardio Pulmonary Failure (Stopping of breathing and heart function) even for a short while. Hence
it is not advisable to install ELCB of settings higher than 30 mA. The cause of tripping such probable
leakage in the circuit should be established and attended.
102. Is it safe to operate the geyser switch with wet hands while in bath?
Wet hand is a good conductor of electricity. Please do not operate the switch with water dripping. Mop
your hand dry before operating the switch handle.
100. Is it necessary to install Earth Leakage Circuit Breakers (ELCB)?
It is recommended to have Earth Leakage Circuit Breaker in your house as it safeguards from electrical shocks. Even if it trips frequently due to leakage in the circuit, it should not be bypassed. Instead electrical appliances and circuits should be checked by a qualified electrician.
www.bescom.org 37
38 24x7 Helpline : 1912
Safety
104. What should be done when somebody gets an electrical shock?
In case of an electrical accident, turn off the supply immediately. Insulate yourself on a dry board /
insulating material before removing the person in contact with the live part. Immediately call for a doctor
and continue to give artificial respiration till medical assistance arrives.
105. Is it safe to operate the geyser switch with wet hands while in bath?
No. Water should not be poured on when the circuit
on fire is live, i.e., carrying electricity. The electric
supply should be put "OFF" first (to make the circuit DEAD or de-energised) before pouring water on the
burning equipment / circuit.
103. What is the purpose of Neutral and Earth in a supply system?
The neutral in the supply line provides a return path to the current whereas Earth connection protects the
equipment against any leakage of current. Earth connection is a major component of the circuit of ELCB.
www.bescom.org 39
Energy Efficiency
107. Will CFL reduce my electric bill?Yes, because for the same illumination level CFL of lower wattage can be used.
106. What is a Compact Fluorescent Lamp (CFL)?
It is a special lamp, which delivers more lumen output at lower watts compared to ordinary tungsten
filament lamps for the same wattage.
Example: 11 watts CFL is equivalent to 60 watts ordinary Tungsten Filament lamp.
109. Does the consumption of a ceiling fan depend on the position of the regulator?
Yes. When a fan is running at faster speed, it consumes more power.
108. Why consumption varies from season to season?
Usage of electrical appliances is very strongly influenced by season.
We tend to use heaters in winter & air-conditioners in summer.
Day is shorter and night is longer in winter resulting in higher lighting load in winter than in summer.
111. Where such a LED can be used?
LEDs are used as indicator lamps in many devices. They are used in general lighting, aviation lighting,
automotive lighting, advertising and traffic signals. The LEDs are used for street lighting and architectural
lighting where color changing is required.
110. Nowadays we hear of LED. What is it?
LED means a light-emitting diode. LED is semi conductor equipment.
40 24x7 Helpline : 1912
Energy Efficiency
112. How will the use of LED reduce my electricity consumption?
The LEDs are used as replacements to incandescent lamps and neon lamps. The wattage of these LEDs
is far less than the incandescent and neon lamps and hence the electricity consumption gets reduced.
With the invention of high powered white light LED the light output increased while maintaining the
efficiency and reliability.
113. What is the life time of LEDs?
The LEDs are solid state device and is subjected to less wear and tear. The normal life is quoted at 25000 hours. LED light bulbs could be a cost-effective option for lighting a home or office space because of their
very long lifetimes
114. What are the advantages and disadvantages of LEDs?
• Efficiency: LEDs emit more light per watt than the incandescent lamps. The efficiency of
LED lighting fixtures is not affected by shape and size, unlike fluorescent light bulbs or tubes. • Color: LEDs can emit light of an intended color without using any color filters as traditional
lighting methods need. This is more efficient and can lower initial costs.
• Size: LEDs can be very small and are easily attached to printed circuit boards.
• Lifetime: LEDs can have a relatively long useful life.
• Luminous efficacy: LED-based lighting sources is high luminous efficiency. White LEDs quickly matched and overtook the efficacy of standard incandescent lighting systems. The luminous efficacy of an LED is 18-22 lumens /watt as compared to 15 lumens / watt of incandescent lamp
and 100 lumens / watt of fluorescent lamp.
Advantages:
• High initial price: LEDs are currently more expensive, price per lumen, on an initial capital cost basis, than most conventional lighting technologies.
• Voltage sensitivity: LEDs must be supplied with the voltage above the threshold and a current below the rating. This can involve series resistors or current-regulated power
supplies.
Disadvantages:
www.bescom.org 41
LEDBulb
CFLBulb
IncandescentBulb
Tips on energy conservation
This section lists some tips on energy conservation
• Switch off lights and electrical appliances when not in use
• Make maximum use of sunlight; it is free. Avoid use of artificial lighting during day time• Use energy-saving tube lights and Compact Fluorescent Lamps (CFL) in place of incandescent lamps
• Keep bulbs and tube lights clean to get brighter light
• Use low wattage lamps for corridors and other less important areas
• Do not unnecessarily open refrigerator doors
• Avoid the use of decorative and concealed lighting
• Use air conditioning and climate control equipment sparingly• Turn off all but security lights when the building is not occupied
• Use solar water heaters
• Use right size wiring. Do not use wires with many joints or loose joints
• Use energy-efficient irrigation pump sets according to requirements and save up to 25% on electricity
PrDa
Ele
mo
MoYe
rescribed wattaily usage in h
ectricity cons
onth
onthly savingearly savings
tage hours
umption per
s
Incandesbulb 80 4 9.6 units/mo
-- --
1000 hours
scent CL14
onth 1
6
Compact Lamp
11 4
1.32 units/mo
6000 - 8000 h
Fluore
nth
hours
escent
Bill amount / month,assuming Rs. 5/- per unit Rs. 48/- Rs. 6.6/-
Rs. 41.4/-Rs. 496.8/-
Approximate Lifetime Savings
The following table lists energy savings on using CFL
42 24x7 Helpline : 1912
Websites
BESCOM Website (Screen Shot)
BESCOM PGRS Website (Screen Shot)
www.bescom.org
www.bescompgrs.com
1912
www.bescom.org 43
BESCOM Consumer Info
113. Public Grievance Reddressel System (PGRS)
The multi-point Public Grievance Reddressel Application of Bangalore Electricity Supply Company
Limited (BESCOM) has been developed in order to provide an effective grievance reddressel
mechanism for the consumers of BESCOM circle. The system has been so designed that it would
cater to the redressal of grievances related to electricity and its uninterrupted supply in the circle
24/7. The web based PGRS system can be accessed from anywhere through internet to log
complaints. The system would be rolled out in 4 important phases. Linkages have been built in the software in such a manner that grievance received at any level can be forwarded anywhere within
the BESCOM. Any consumer can log his/her complaints directly by PGRS website to central
database without username & password with basic internet connection by own computer or mobile
hand held devices. Consumer query will be received with a docket number as a feedback. Recently received complaint will be again pushed to SMS gateway inorder to send it to concerned officials
(AEE) to resolve the complaint as well as the same will be displayed to any random executive for
further follow ups.
114. 24X7 Customer HelplineA 24X7 Customer Helpline is functioning in the premises of corporate office, Bangalore. The helpline number is 1912. There are 120 Customer Support Executives in the Customer Service Centre, to
facilitate consumers. BESCOM has enriched its Customer helpline through the latest technologies
where all the conversations between executives and consumers are being recorded. Through this system
we are ensuring that call auditing is done which in turn enhances the quality of service being rendered to our consumers
115. Customer Interaction Meeting (CIM) Schedule
For better consumer service and timely disposal of consumer complaints, Customer Interaction Meeting
will be held once in a month in all the Sub Divisions to resolve and redress the complaints of consumers.
Meeting venue, date and time will be published well in advance by the Sub Divisional Office through local
newspapers, handbills, notice board and electronic media. CIM schedule is available in the website to
ascertain date and time of the CIM meeting well in advance. CIM is a consumer participatory. Here
consumers can address their grievance. The same will be heard and CIM proceedings will be recorded,
videographed and will be uploaded in youtube. Consumer will
be issued with an acknowledgement indicating time to resolve the problem. In CIM, once consumer registers complaint,
complaint will be heard at the Sub Divisional level. If the
complaint is not addressed within the stipulated time by the
concerned, the complaint will be escalated to next authority. In
case, if the consumer is not satisfied with the service, consum-
er can also appeal to Consumer Grievance Redressal Forum
(CGRF), which is a quasi judicial body.
44 24x7 Helpline : 1912
Miscellaneous Queries
116. What is the complaint redressal mechanism at BESCOM?
For any type of request/query/complaint, consumers may use any of the Touch Points/ following modes:• Helpline No 1912• Send SMS to 9243150000 for ex: BESCOM<sub division> complaint • File a compalint through www.bescom.org
118. Who would be responsible for the unsafe condition w.r.t the consumer premises near to the BESCOM’s network and vice versa?
BESCOM has laid down its network and installations in accordance with the applicable rules and regulations and in compliance with the statutory clearances. However it has been observed that with
passage of time occupants have constructed/extended their buildings/superstructures in an unauthor-
ized manner & to such an extent that the same has come in direct contact with network/installation which has been there since earlier times. In such cases it needs to be ascertained as to whether it was
BESCOM’s network or the extended superstructure which was in existence before and accordingly requisite steps for removal of the unauthorized construction/extension are initiated. BESCOM therefore, advises its consumers to avoid coming close to its network, which can be very unsafe and even fatal at times. Please appreciate that BESCOM is not to be held responsible for any loss or injury
suffered by any person or property as a result of any untoward incident taking place.
117. How and where to approach for Pole Shifting?
To get the pole shifted, an application along with the copy of id proof and last paid bill is required to be submitted at Sub-Division Office. After verification of documents, site visit is arranged to prepare an
estimate and accordingly demand note is generated as per Regulatory guidelines. Once the payment of
Demand note is done then pole will be shifted.
www.bescom.org 45
Bescom Consumer Info
119. The Ombudsman
The Karnataka Electricity Regulatory Commission has established an authority called as The Ombudsman to deal with complaints relating to electricity matters.
Consumers can approach the Consumer Grievance Redressal Forum in case of any service flaws
in form A. (Appendix-1) The details of CGRF can be seen in Appendix-2
If a consumer is not satisfied with the orders of the CGRF, then the consumer can file an appeal to
the Ombudsman.
For more details contact:
The Ombudsman
Karnataka Electricity Regulatory Commission,6th Floor, Mahalakshmi Chambers,M G Road, Bangalore - 560 001
Tel: 080 2532 0213, 214, 339, 765
Fax: 080 2532 0338
Email: [email protected]
Apart from complaints and greviances related to power theft, misuse and accidents, the ombuds-
man is contact person for rest of complaints.
A consumer must file an appeal before the Ombudsman within 30 days from receipt of the CGRF
order in form B (Appendix-3).
(i) What is the procedure for approaching Consumer Grievance Redressal Forum (CGRF) for service flaws?
(ii) When, why and how can a Consumer approach the Ombudsman?
(iii) Within how many days does a consumer have to file an appeal before the Ombudsman?
46 24x7 Helpline : 1912
BESCOM Tariff
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved 1
Reta
il Su
pply
Tar
iff a
ppro
ved
by K
.E.R
.C. i
n Ta
riff
Ord
er 2
014
date
d: 1
2th
May
201
4Fo
r BES
COM
Sl.N
o . Ta
ri�
Cate
gory
Ca
tego
ry D
escr
iptio
n
Part
icul
ars
Exis
ting
Tari�
as
per
Ta
ri� O
rder
-20
13
Prop
osed
by
BESC
OM
App
rove
d as
per
Ta
ri� O
rder
201
4 Re
mar
ks
Lo
w T
ensi
on S
uppl
y
1 LT
-1
Bhag
ya Jy
othi
/ Ku
tira
Jyot
hi
Fully
sub
sidi
zed
by
GO
K
Free
Free
Free
Fully
sub
sidi
zed
by G
OK
Cost
of S
uppl
y:
536
Ps.
/ uni
t
Ch
ange
in C
DT
In
crea
sed
by
32 P
aise
Mon
thly
Min
. per
In
stal
latio
n pe
r M
onth
. Rs
30/
- Rs
30/
- Rs
30
/-
CDT(
Com
mis
sion
D
eter
min
ed T
ari�
) EC
per
KW
H
504
Ps.
504
Ps.
536
Ps
2 LT
-2 (a
)(i)
Dom
estic
-
App
licab
le
to A
reas
und
er B
ruha
t Ba
ngal
ore
Mah
anga
ra
Palik
e (B
BMP)
,
Mun
icip
al
Corp
orat
ions
and
all
U
rban
Loc
al B
odie
s
Sanc
tione
d L
oad
Fi
xed
Char
ge (F
C)
FC F
or Is
t KW
Rs
.25/
- Rs
.25/
- FC
For
1st
KW
Rs
.25/
- N
o In
crea
se
FC F
or a
ddl.
KW
Rs.3
5/-
Rs.3
5/-
FC F
or a
ddl.
KW
Rs.3
5/-
No
Incr
ease
Cons
umpt
ion
Ener
gy C
harg
es
(EC)
0 to
30
KWH
250
Ps
316
Ps
0
to 3
0 KW
H
27
0 Ps
2
0 Ps
Inc
reas
ed
31 to
100
KW
H
370
Ps
436
Ps
31 to
100
KW
H
400
Ps
30 P
s In
crea
sed
101
to 2
00 K
WH
48
5 Ps
55
1 Ps
10
1 to
200
KW
H
525
Ps
40 P
s In
crea
sed
Abov
e 20
0 KW
H
585
Ps
651
Ps
Abov
e 20
0 KW
H
625
Ps
40 P
s In
crea
sed
3 LT
-2 (a
)(ii)
D
omes
tic –
App
licab
le
to A
reas
und
er V
illag
e Pa
ncha
yats
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(FC)
FC F
or Is
t KW
Rs
.15/
- Rs
.15/
- FC
For
1st
KW
Rs
.15/
- N
o In
crea
se
FC F
or a
ddl.
KW
Rs.2
5/-
Rs.2
5/-
FC F
or a
ddl.
KW
Rs.2
5/-
No
Incr
ease
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
0 to
30
KWH
240
Ps
306
Ps.
0
to 3
0 KW
H
26
0 Ps
20
Ps
Incr
ease
d
31 to
100
KW
H
340
Ps
406
Ps
31 to
100
KW
H
370
Ps
30
Ps
Incr
ease
d
101
to 2
00 K
WH
45
5 Ps
52
1 P
s 10
1 to
200
KW
H
495
Ps
40 P
s In
crea
sed
Abov
e 20
0 KW
H
535
Ps
60
1 P
s Ab
ove
200
KWH
5
75 P
s
40 P
s In
crea
sed
46
www.bescom.org 47
BESCOM Tariff
47
4 LT
-2(b
)(i)
Pvt.
Educ
atio
nal
Inst
itutio
ns &
Pvt
. H
ospi
tals
and
Nur
sing
H
omes
: A
pplic
able
to A
reas
un
der B
ruha
t Ba
ngal
ore
Mah
anga
ra
Palik
e (B
BMP)
,
Mun
icip
al
Corp
orat
ions
and
all
area
s co
min
g un
der
Urb
an L
ocal
Bod
ies.
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(FC)
FC p
er K
W
Rs
.35/
- Rs
.35/
- FC
pe
r KW
Rs
.35/
- N
o In
crea
se
FC M
inim
um p
er
Mon
th
Rs.6
5/-
Rs.6
5/-
FC M
inim
um p
er
mon
th
Rs.6
5/-
No
Incr
ease
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
0 to
200
KW
H
570
Ps
636
Ps
0 to
200
KW
H
600
Ps
30 P
s In
crea
sed
abov
e 20
0 KW
H
670
Ps
736
Ps
abov
e 20
0 KW
H
720
Ps
50 P
s In
crea
sed
5 LT
-2(b
)(ii)
Pv
t. Ed
ucat
iona
l In
stitu
tions
and
Pvt
. H
ospi
tal &
Nur
sing
H
omes
- A
pplic
able
to
Are
as c
omin
g un
der
Vi
llage
Pan
chay
ats
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(FC)
FC p
er K
W
Rs.2
5/-
Rs.2
5/-
FC p
er K
W
Rs.2
5/-
No
Incr
ease
FC M
inim
um p
er
Mon
th
Rs.5
0/-
Rs.5
0/-
FC M
in. p
er
mon
th
Rs.5
0/-
No
Incr
ease
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
0 to
200
KW
H
520
Ps
586
Ps
0 to
200
KW
H
550
Ps
30 P
s In
crea
sed
abov
e 20
0 KW
H
620
Ps
686
Ps
abov
e 20
0 KW
H
670
Ps
50 P
s In
crea
sed
6 LT
-3(i)
Com
mer
cial
: –
App
licab
le to
are
as
com
ing
unde
r Br
uhat
Ba
ngal
ore
Mah
anga
ra
Palik
e (B
BMP)
,
Mun
icip
al
Corp
orat
ions
and
all
Urb
an L
ocal
Bod
ies
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(FC)
pe
r KW
Rs
.40/
- Rs
.40/
- FC
per
KW
Rs
.40/
- N
o In
crea
se
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
0 to
50
KWH
64
5 Ps
71
1 P
s 0
to 5
0 KW
H
675
Ps
30 P
s In
crea
sed
Abov
e 50
KW
H
745
Ps
811
Ps
Abo
ve 5
0 KW
H
775
Ps
30 P
s In
crea
sed
Dem
and
Base
d Ta
ri� (O
ptio
nal)
whe
re s
anct
ione
d lo
ad is
abo
ve 5
kW
but
bel
ow 5
0 kW
Fixe
d Ch
arge
(FC)
pe
r KW
Rs
55/
- Rs
55/
- FC
per
KW
Rs
55 /
- N
o In
crea
se
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
Sam
e as
abo
ve
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved 2
48 24x7 Helpline : 1912
BESCOM Tariff
48
7 LT
-3(ii
)
Com
mer
cial
A
pplic
able
to A
reas
co
min
g un
der V
illag
e Pa
ncha
yats
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(F
C)/K
W
Rs.3
0/-
Rs.3
0/-
FC p
er K
W
Rs.3
0/-
No
Incr
ease
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
0 to
50
KWH
59
5 Ps
66
1 Ps
0
to 5
0 KW
H
625
Ps
30
Ps I
ncre
ased
Abov
e 50
KW
H
695
Ps
76
1Ps
Ab
ove
50 K
WH
72
5 P
s
30
Ps
Incr
ease
d
D
eman
d Ba
sed
Tari�
(Opt
iona
l) w
here
san
ctio
ned
load
is a
bove
5 k
W b
ut b
elow
50
kW
Fixe
d Ch
arge
(FC)
pe
r KW
Rs
45/
- Rs
45/
- FC
per
KW
R
s 45
/-
No
Incr
ease
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
Sam
e as
abo
ve
8 LT
-4(a
)
IP S
ets
– 10
HP
& b
elow
CDT
(C
omm
issi
on
Det
erm
ined
Tar
i�)
131
Ps p
er K
WH
FC p
er H
P
Nil
FC p
er H
P
Nil
Free
as
per G
oK o
rder
.
(In c
ase,
GO
K do
not
re
leas
e th
e su
bsid
y,
CDT
sha
ll be
col
lect
ed
from
the
Cons
umer
s)
Ch
ange
in C
DT
52 P
s Inc
reas
e
151
Ps p
er
KWH
151
ps
per k
wh
CD
T
(Com
mis
sion
D
eter
min
ed T
ari�
)
203
Ps
per
KWH
9 LT
-4(b
)
IP S
ets
– A
bove
10
HP
FC
per
HP
Rs
30/
- Rs
.30/
- FC
pe
r HP
Rs
30/
- N
o In
crea
se
EC p
er K
WH
17
5 Ps
24
1Ps
EC
per
KW
H
215
Ps
40 P
s In
crea
sed
10
LT-4
(c)(i
)
Priv
ate
Hor
ticul
tura
l.
Nur
serie
s.,
Co�e
e, T
ea
& R
ubbe
r :
10 H
P &
bel
ow
FC p
er H
P
Rs.2
0/-
Rs.2
0/-
FC p
er H
P
Rs.2
0/-
No
Incr
ease
EC p
er K
WH
17
5 Ps
24
1Ps
EC p
er K
WH
2
15 P
s
40
Ps
Incr
ease
d
11
LT-4
(c)(i
i)
Priv
ate
Hor
ticul
tura
l. N
urse
ries,
Co�
ee,
Tea
&
Rub
ber
: A
bove
10
HP
FC p
er H
P
Rs.3
0/-
Rs.3
0/-
FC p
er H
P
Rs.3
0/-
No
Incr
ease
EC p
er K
WH
17
5 Ps
24
1 P
s EC
per
KW
H
215
Ps
40 P
s In
crea
sed
12
LT-5
(a)
Hea
ting
and
Mot
ive
Pow
er:
App
licab
le to
Are
as
unde
r B
ruha
t Ba
ngal
ore
Mah
anag
ara
Palik
e an
d M
unic
ipal
Co
rpor
atio
ns.
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(F
C)/H
P
5 H
P &
bel
ow
Rs.3
0/-
Rs.3
0/-
5 H
P &
bel
ow
Rs30
./-
No
Incr
ease
Ab
ove
5 H
P bu
t
belo
w 4
0 H
P
Rs.3
0/-
Rs.3
0/-
Abov
e 5
HP
but
be
low
40
HP
Rs
.30/
- N
o In
crea
se
40 H
P &
abo
ve b
ut
belo
w 6
7 H
P
Rs.4
0/-
Rs.4
0/-
40 H
P &
abo
ve
but b
elow
67
HP
Rs
.40/
- N
o In
crea
se
67 H
P &
abo
ve
Rs.1
10/
- Rs
.110
/-
67 H
P &
abo
ve
Rs11
0./
- N
o In
crea
se
Dem
and
Base
d Ta
ri� (O
ptio
nal)
No
Incr
ease
Abov
e 5
HP
but
be
low
40
HP
Rs
.50/
- Rs
.50/
- Ab
ove
5 H
P bu
t
belo
w 4
0 H
P
Rs.5
0/-
40 H
P &
abo
ve b
ut
belo
w 6
7 H
P
Rs.7
0/-
Rs.7
0/-
40 H
P &
abo
ve
but b
elow
67
HP
Rs
.70/
-
67 H
P &
abo
ve
Rs.1
60/
- Rs
.160
/-
67 H
P &
abo
ve
Rs.1
60/
- Co
nsum
ptio
n
Ener
gy C
harg
es
(EC)
0 to
500
KW
H
445
Ps
51
1 P
s 0
to 5
00 K
WH
4
75 P
s
30
Ps
Incr
ease
d
Abov
e 50
0 KW
H
545
Ps
61
1 P
s Ab
ove
500
KWH
5
85 P
s
40
Ps I
ncre
ased
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved 3
www.bescom.org 49
BESCOM Tariff
49
13
LT
-5(b
)
H
eatin
g an
d M
otiv
e Po
wer
App
licab
le
all
Are
as o
ther
than
thos
e co
vere
d un
der
LT
-5(a
).
Sanc
tione
d Lo
ad
Fixe
d Ch
arge
(F
C)/H
P
5 H
P &
bel
ow
Rs.2
5/-
Rs.2
5/-
5 H
P &
bel
ow
Rs.2
5/-
No
Incr
ease
Abov
e 5
HP
but
be
low
40
HP
Rs
.30/
- Rs
.30/
- Ab
ove
5 H
P bu
t
belo
w 4
0 H
P
Rs.3
0/-
No
Incr
ease
40 H
P &
abo
ve b
ut
belo
w 6
7 H
P
Rs.3
5/-
Rs.3
5/-
40 H
P &
abo
ve
but b
elow
67
HP
Rs
.35/
- N
o In
crea
se
67 H
P &
abo
ve
Rs.1
00/
- Rs
.100
/-
67 H
P &
abo
ve
Rs.1
00/
- N
o In
crea
se
Dem
and
Base
d Ta
ri� (O
ptio
nal
Abov
e 5
HP
but
be
low
40
HP
Rs
.45/
- Rs
.45/
- Ab
ove
5 H
P bu
t
belo
w 4
0 H
P
Rs.4
5/-
No
Incr
ease
40 H
P &
abo
ve b
ut
belo
w 6
7 H
P
Rs.6
0/-
Rs.6
0/-
40 H
P &
abo
ve
but b
elow
67
HP
Rs
.60/
- N
o In
crea
se
67 H
P &
abo
ve
Rs.1
50/
- Rs
.150
/-
67 H
P &
abo
ve
Rs.1
50/
- N
o In
crea
se
Cons
umpt
ion
En
ergy
Cha
rges
(E
C)
0 to
500
KW
H
425
Ps
49
1 Ps
0
to 5
00 K
WH
45
5 P
s
30 P
s In
crea
sed
501
to 1
000
KWH
49
5 Ps
56
1 Ps
50
1 to
100
0 KW
H
535
Ps
40
Ps
Incr
ease
d
Ab
ove
1000
KW
H
525
Ps
59
1 Ps
Ab
ove
1000
KW
H
565
Ps
40
Ps
Incr
ease
d
14
Ti
me
of d
ay
Incr
ease
(+)/
redu
ctio
n(-)
in e
nerg
y ch
arge
s
over
the
norm
al ta
ri� a
pplic
able
22
.00H
rs to
06.
00H
rs
(-
)125
pai
se p
er U
nit
06
.00H
rs to
18.0
0Hrs
0
18
.00H
rs to
22.
00H
rs
(+
)100
pai
se p
er u
nit
15
LT-6
(a)
W
ater
Sup
ply
FC
per
HP
Rs
.35/
- Rs
.35/
- FC
per
HP
Rs
.35/
- N
o In
crea
se
EC p
er K
WH
32
0 Ps
38
6 Ps
EC
per
KW
H
330
Ps
10 P
s In
crea
sed
16
LT-6
(b)
Pu
blic
Lig
htin
g
FC p
er
KW
Rs.5
0/-
Rs.5
0/-
FC p
er K
W
Rs.5
0/-
N
o In
crea
se
EC p
er K
WH
445
Ps
51
1 P
s
EC p
er K
WH
485
Ps
40
Ps
Incr
ease
d
17
LT-7
Te
mpo
rary
Sup
ply
Le
ss th
an 6
7 H
P
Wee
kly
Min
. per
KW
EC p
er K
WH
Rs
.160
/-
8
50 P
s
Rs.1
60/
-
916
Ps
Wee
kly
Min
.
per K
W
EC
per
KW
H
Rs.1
60/
-
900
Ps
W
eekl
y M
in: N
o In
crea
se
E.
C:
50 P
s In
crea
sed
Retail supply Tariff of BESCOM for FY 15 Existing, Proposed & Approved 4
50 24x7 Helpline : 1912
Know your meter
Know your Bill
RR Number
Cost and consumptionin slabs
Bill Amount andpayment date
www.bescom.org 51
BESCOM Projects & initiatives
52 24x7 Helpline : 1912
Bangalore Distribution Up-gradation Project
BESCOM has embarked upon a project to automate the Distribution network for monitoring, control and operation of the 11 kV network in the Bangalore City. The implementation of Distribution Automation in the Bangalore City will enhance the reliability and quality of power supply.
Smart Metering
SMART METERS can be termed as 3rd generation meters. A Smart Meter is usually an electrical meter
that records consumption of electric energy in intervals of an hour or less and communicates that informa-
tion at least daily back to the utility for monitoring and billing purposes. Smart meters enable two way communications between the meter and the central system. Smart meters can gather data for remote
reporting through AMI.
R-APDRP Program
Phase 1: IT initiatives to convert ESCOMs into a modern dynamic entity which uses IT for detection of
thefts through auditing, reduction of operational losses by properly monitoring the assets. Customer
relationship management through computerization and improvement in billing efficiency.
Phase 2: The Scheme will demonstrable performance in terms of sustained loss reduction. Aims at
reducing the overall Aggregate Technical and Commercial (AT&C) losses of distribution companies.
Establish reliable and automated systems for sustained collection of accurate base line data. The
adoption of information Technology in the areas of energy accounting before taking up the regular distribu-
tion strengthening projects.
Niranthara Jyothi
Project is a prestigious scheme of Government of Karnataka, to provide 24 hrs Single phase power supply to non-agricultural loads like domestic, commercial, water supply, street light, rural industries, milk dairies etc., in rural areas by segregating the agricultural loads, which is a boon to the rural economy.
“Always at your service”
Energy DepartmentP. Ravikumar, IASPrincipal Secetary to Government,Energy Dept.GOK
DCA, Reforms section9480813788
080-22252373,080-22034648
080-22034688
[email protected] [email protected]
Sri. H.R.NagendraDeputy Secetary
AEE(Ele)., EMC section
98800258799480813802
080-22034680080-22035204
[email protected] Secetary
AEE(Ele)., EMC section
94486804089480813801
080-22034674080-22035203
[email protected] [email protected]. M.D.RaviSpecial Officer(Reforms)
AO, Reforms section
94480908269480813885
080-22034692080-22034688
[email protected] [email protected]
EE(Ele)., EMC Section AE(Ele)., EMC section9449844824 9480813803080-22035207 080-22035206
[email protected] [email protected]
54 24x7 Helpline : 1912
Contact us
Sri.M.R.Sreenivasamurthy,IAS Sri.P.R.GopinathChairman, KERC PS to Chairman9980915001 9902132006080-25320356 080-25320357
[email protected] [email protected]
Sri.Vishwanath Hiremath Sri.N.Sriraman,IAS(Rtd)Member Secretary9448372778 9845300022080-25320358 080-25320355
[email protected] URS, IAS(Rtd) Sri.Nagaraju.B.ROmbudsman Director(Technical)9845003578 9945391005080-41692617 _
[email protected] Sri.Prabhakar RaoDirector(Tariff) Dy.Director(Tariff)9449596795 9448365174080-25591411 _
[email protected] [email protected](Legal)9611145575_
KERC
www.bescom.org 55
Contact us
Sri. Pankaj kumar Pandey, IAS Sri. Govinda Raju Sri.Shakeel Ahamed. T.H Smt. Shanthi.MManaging Director CGM(Op) CGM(F&C) CGM (CA)9900095440 9449844899 9483546576 9449844602080-22354929 080-22352487 080-22354927 080-22341240
Operations Finance & Commercial Corporate [email protected] [email protected] [email protected] [email protected] Sri.H. Nagesh Smt.Jayanthi. N Smt.Nagalakshmi S.V Sri.L RaviDirector (Technical) GM (CR) GM (IT) GM (DAS)9449030425 080-22251927 080-22085375 080-22210070080-22354926 9449844778 9449844720 9448279010
Customer Relations Information Technology DAS & Smart [email protected] [email protected] [email protected] [email protected]
Sri.Guru Prasad B.L. IRS Sri.S.A Satish Kumar Sri. Doreswamy Sri.Thimmegowda Director (Finance) GM (M&C) GM(F&T) GM (Rev)9480834888 9449829195 9449030863 9449844840080-22340111 080-22341177 080-22383968
Metres & Commercial Fianance & Tarrif [email protected] [email protected] [email protected] [email protected]
Sri.ShivaKumara Swamy Sri.K.C Chandrashekar Sri.D.Ramesh KumarGM(Exp) GM (I/A) GM (Proc)9449844649 9449055839 9449844636080-22354940 080-22352483 080-22354939Expenditure Internal Audit [email protected] [email protected] [email protected] I/C Sri. Sheela. G Sri.ShivannaGM (PP) GM (Q&S) GM (DSM)9449055636 9449046576 9449844861080-22352796Power Purchase Quality & Safety) Demand Side [email protected] [email protected] [email protected]
Sri. L.C. Veeresh
Sri.Ravish kumar
GM (A & HR)
GM(NJY)
9449815232
9449844885
080-22342220
080-22085310
Admin & HRD
Niranthara [email protected]
BESCOM Corporate O�ce
Superintendent of Police9448042375080-22381838Vigilance
56 24x7 Helpline : 1912
Contact us
www.bescom.org 57
Contact us BM
AZBR
AZCT
AZ
CEE(
C.O
&M
) O�
ce08
0-22
1138
6808
0-22
2763
6608
194
2314
66
CEE(
C.O
&M
) Mob
ile94
490-
4588
894
4823
4567
9448
4614
66
Emai
l ID
cebm
az.w
ork@
gmai
l.com
cebr
az.w
ork@
gmai
l.com
ceeb
raz1
23@
yaho
o.in
chie
fcz@
redi
ffmai
l.com
SEE(
C,O
&M
) O�
ce08
0-22
1144
2008
0-22
1267
4408
194
2300
88
SEE(
C,O
&M
) Mob
ile94
490-
4658
594
4845
2103
9448
2795
80
Emai
l ID
sebm
az.w
ork@
gmai
l.com
sebr
az.w
ork@
gmai
l.com
sect
z.w
ork@
gmai
l.com
Nor
thSo
uth
East
Wes
t
SEE(
C.O
&M
) O�
ce08
0-22
1004
1508
0-22
2371
9308
0-22
8634
2208
0-23
1321
13SE
E(C.
O &
M) M
obile
9449
8449
8894
4987
7444
9449
8779
9994
4904
7999
Emai
l ID
seno
rthc
ircle
.wor
k@gm
ail.c
omse
sout
hcirc
le.w
ork
@ g
mai
l.com
See
.eas
tcirc
le@
gmai
l.com
seew
est.w
ork@
gmai
l.com
EE(C
,O&
M) O
�ce
080-
2210
0436
080-
2223
0636
080-
2286
3422
080-
2313
2113
EE(C
,O&
M) M
obile
9449
0-46
579
9449
0465
8494
4984
4866
9449
8448
39
Emai
l ID
seeb
cnbe
scom
@gm
ail.c
omee
sout
hcirc
le.w
ork
@ g
mai
l.com
eeea
stof
fice@
gmai
l.com
eeow
estc
ircle
.wor
k@gm
ail.c
om
BRC
KOLA
RN
orth
080-
6560
2255
SEE(
C.O
&M
) O�
ce08
0-22
1004
1208
152
- 22
0641
Sout
h08
0-65
6565
98
SEE(
C.O
&M
) Mob
ile94
4827
9007
9448
2790
08Ea
st08
0-22
8694
23
Emai
l ID
gmbr
c200
5@re
diffm
ail.c
om/
sebr
c.w
ork@
gmai
l.com
/ dc
abrc
.wor
k@gm
ail.c
om
seek
olar
@gm
ail.c
om /
sekl
rcirc
le.w
ork@
gmai
l.com
Brc
9483
5390
07
EE(C
,O&
M) O
�ce
080-
2213
1437
0815
2 -
2206
42Ko
lar
9483
5150
03
EE(C
,O&
M) M
obile
9448
4521
0194
4849
0018
Tum
kur
9483
5271
77
Emai
l ID
gmbr
c200
5@re
diffm
ail.c
om/
sebr
c.w
ork@
gmai
l.com
/ dc
abrc
.wor
k@gm
ail.c
om /
eekl
rdvn
.wor
k@gm
ail.c
omD
avan
gere
9483
5292
10
TUM
KUR
DA
VAN
GER
E
SEE(
C.O
&M
) O�
ce08
16-2
2785
9908
192
2636
16
SEE(
C.O
&M
) Mob
ile94
4827
9006
9448
2 79
094
Emai
l ID
setm
krci
rcle
.wor
k@gm
ail.c
omse
dvgc
ircle
.wor
k@gm
ail.c
om g
mbe
scom
@gm
ail.c
om
EE(C
,O&
M) O
�ce
0816
-225
2189
0819
2 26
3613
EE(C
,O&
M) M
obile
9448
2793
8894
482
7933
0
Emai
l ID
eetm
krci
rcle
.wor
k@gm
ail.c
omee
dvgc
ircle
.wor
k@gm
ail.c
om
Zona
l & C
ircle
O�
ces
BMA
Z Ci
rcle
O�
cers
Num
ber
BRA
Z Ci
rcle
O�
cers
Num
ber
Cont
rol R
oom
Num
bers
CTA
Z Ci
rcle
O�
cers
Num
ber
Sl.No CIRCLE DIVISIONSub
Division CodeAEE Contact EE Contact Number
1 S1 94498 446612 S2 94498 446623 S5 94498 446654 S6 94498 446605 S9 94498446696 S3 94498 446637 S4 94498 446648 S7 94498 446679 S8 94498 44668
10 S10 944984467011 S11 944984482612 S12 94498 4482713 E3 94498 4467314 E4 94498 4467415 E6 94498 4467616 E7 944984467717 E1 94498 4467118 E2 944984467219 E5 94498 4467520 E8 94498 4467821 E9 974162393722 W3 94498 4468323 W4 94498 4468824 W5 94498 4468525 N4 94498 4465426 N5 94498 4465527 N7 94498 4465728 C1 94498 4464129 C2 94498 4464230 C3 94498 4464331 C6 94498 4464632 C4 94498 4464433 C5 94498 4464534 C7 944984464735 C8 944984489636 N1 94498 4465137 N2 94498 4465238 N3 94498 4465339 N6 94498 4465640 N8 944984489741 W1 94498 4468142 W2 94498 4468243 W6 94498 4468644 W7 94498 44894
West
Rajajajinagar 94498 44608
R.R. Nagar 94498 44619
North
Peenya 94498 44609
Malleswaram 94498 44606
Hebbal 94498 44607
East
Indiranagar 94498 44616
Shivajinagar 9449844617
Vidhanasoudha 94498 44618
South
Jayanagar 94498 444612
Kormangala 94498 44613
HSR 94498 44825
45 K1 94498 4468746 K2 9449844892
47 K3 9449844893
West
Kengeri 94498 77033
BMAZ
58 24x7 Helpline : 1912
Contact us
Sl.No CIRCLE DIVISION SUBDIVISION CONTACT EE Contact
1 Dodaaballapura 9448279080
2 Magadai 9448279078
3 TAVAERKERE 9449844871
4 Nelamangala 9448279077
5 Kudur 9448042373
6 Devanahalli 9448279082
7 Hosakote 9448279084
8 Nandagudi 9448279085
9 Bidadi 9448094839
10 Channapattana rural 9448279091
11 Channapattana urban 9448279090
12 Kanakapura rural 9448279087
13 Kanakapura urban 9448279086
14 Ramanagar rural 9448088763
15 Ramanagar urban 9448279088
16 Sathnur 9448279088
17 Anekal 9448279092
18 Chandapura 9448279093
19 Attibele 9449844891
20 Kolar rural 9448279060
21 Kolar urban 9448279059
22 Srinivaspura 9448279063
23 Bagepalli 9448279071
24 Chikkaballapura rural 9448279069
25 Chikkaballapura urban 9448279068
26 Gowribidanur 9448279073
27 Gudibande 9448279072
28 Bangarpet 9448279065
29 KGF 9448279064
30 Malur 9448279066
31 Mulubagal 9448279067
32 Chinathamani rural 9448279062
33 Chinathamani urban 9448279061
34 Shiddlagatta rural 9448279076
35 Shiddlagatta urban 9448279074
Kola
r Circ
le
Kolar division 9448279019
Chikkaballapura 9448279023
KGF Division 9448279020
Chinthamani division 9449844851
BRC
Nelamanagala Division 9448279025
Yelahanka Division 9448279024
Ramanagar Division 9448279026
Chandapura division 9448279027
BRAZ
www.bescom.org 59
Contact us
Sl.No CIRCLE DIVISION SUBDIVISION AEE Contact Number EE Conatct Number 1 TUMKUR CSD1 94482790452 TUMKUR CSD2 94480886903 TUMKUR RSD 1 94480887604 TUMKUR RSD 2 94482790465 GUBBI 94482790476 NITTUR 94482790487 KUNIGAL 94482790498 TIPTUR 94482790509 TURUVEKERE 9448279052
10 CHIKKANAYAKANAHALLI 944827905111 MADHUGIRI 944827905312 SIRA USD 944827905513 SIRA RSD 944827905614 KORATAGERE 944827905815 PAVAGADA 944827905716 KODIGENAHALLI 944827905417 DAVANGERE CSD1 944827902818 DAVANGERE CSD2 944827902919 DAVANGERE RSD 944827903020 ANAGODU 944809483321 JAGALUR 944827903122 CHANNAGIRI 944827903223 SANTEBENNUR 944827903324 HARIHARA 944827903425 HONNALLI 944827903526 HARAPANAHALLI 944827903627 CHITRADURGA CSD 944827903728 CHITRADURGA RSD 944827903829 HOLALKERE 944827904030 HOSADURGA 944827903931 HIRIYURU 944827904132 CHALKERE 944827904233 MOLKALMORU 9448279043
DA
VAN
GER
E
DAVANGERE 9448279012
HARIHARA 9448279013
CHITRADURGA 9448279014
HIRIYURU 9448279015
TUM
KUR
TUMKUR 9448279016
TIPTUR 9448279017
MADHUGIRI 9448279018
CTAZ
60 24x7 Helpline : 1912
Contact us
FORM A APPLICATION FOR FILING COMPLAINT
WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM [See Regulation 6.2.]
Name of the complainant: Full address of the complainant: RR Number: Name of the Licensee: Details of the complaint/grievance: Details of intimation of grievance by the consumer of the licensee: Whether any reply has been received from the licensee: (If yes, a copy of the reply to be attached): Nature of relief sought: List of documents enclosed:
Declaration I/We the complainant/s herein declare that:
(a) The information furnished herein above is true to the best of my/our knowledge, information and belief.
(b) I/We have not concealed or misrepresented any fact stated in aforesaid columns and the documents submitted herewith.
(c) I/We have not brought the subject matter of the present complaint before this forum earlier. (d) The subject matter of the present complaint has not been decided by any forum/court/arbitrator or
any other authority.
Signature of the complainant Place: Date:
NOMINATION
(If the consumer wants to nominate his/her representative to appear and make submissions on his/her behalf before the forum, the following declaration should be submitted) I/We the above named Consumer hereby nominate Shri./Smt…………………………………………………………………… and whose address is………………………………………………………………………………………………………………………….as my/our representative in the proceedings and confirm that any statement, acceptance or rejection made by him/her shall be binding on me/us. He/She has signed below in my presence. ACCEPTED (Signature of Representative)
Signature of Consumer
www.bescom.org 61
Annexure -1
62 24x7 Helpline : 1912
Name of theRevenue District
Chairperson of the Forum
Forum’s Head Quarter
Bangalore Urban Superintending Engineer (Ele.), West Circle, BESCOM, Mobile No. : 94498 47999
West Circle Office, BESCOM, CA Site No. 05, West of Chord Road, 3rd Stage, Bhimajyothi HBCS Layout, Next to Chord Road Hospital, Basaveshwarnagar, Bangalore – 560 079. Phone No: 080 – 2322 5161
Bangalore Rural Superintending Engineer (Ele.), East Circle, BESCOM, Mobile No. : 94498 47999
East circle office, BESCOM, JP Avenue, Karur Road, Tasker Town, Shivajinagar, Bangalore – 560 051. Phone No: 080 – 2286 3433
Ramanagar Superintending Engineer (Ele.), Bangalore Rural Circle, BESCOM, Mobile No. : 94482 79007
Ramanagar Division office, BESCOM, Near Railway Station, Ramanagar – 571 511. Phone No: 080 – 2727 1385/2727 1391
Kolar Superintending Engineer (Ele.), Kolar Circle, BESCOM, Mobile No. : 94482 79008
Kolar Circle office, BESCOM, Main Road, Kolar – 563 101. Phone No: 08152 – 220 641/220 642
Chikkaballapura Superintending Engineer (Ele.), (Office), Bangalore Rural Area Zone, BESCOM, Bangalore Mobile No. : 94484 52103
Chikkaballapur Division office, BESCOM, Opposite to General Post office main road, Chikkaballapura – 562 101. Phone No: 08156 – 272 671
Tumkur Superintending Engineer (Ele.), Tumkur Circle, BESCOM, Mobile No. : 94482 79006
Tumkur Circle office, BESCOM, Shivakumarswamy Circle, Kothitopu Road, Tumkur – 572 102. Phone No: 0816 – 2278 599
Davanagere Superintending Engineer (Ele.), Davanagere Circle, BESCOM, Mobile No. : 94482 79094
Davanagere Circle office, BESCOM, Hadadi Road, Davanagere – 577 002. Phone No: 08192 – 263 616
Chitradurga Superintending Engineer (Ele.), (Office), Chitradurga Zone, BESCOM, Chitradurga Mobile No. : 94482 79580
Chitradurga Division Office, BESCOM, Behind DC Office, Chitradurga – 577 501. Phone No: 08194 – 223 125
Name of the Revenue Districts, Chairpersons and Forum Head Quarters where Consumer can Lodge Complaints /Grievances is as below: Annexure -2
FORM B APPLICATION FOR FILING COMPLAINT WITH THE OMBUDSMAN
[See Regulation 21.3]
The Ombudsman
………………………. Sir, Sub: Representation Being aggrieved the complainant named herein had submitted a complaint with the Consumer Grievance Redressal Forum established by (Name of the Licensee); the details of the complaint are as under: Name of the complaint: Full address of the complaint: Details of complaint submitted to the Consumer Grievance Redressal Authority/Forum (A copy of the complaint and the order should be attached) Details of the complaint Whether any reply has been received from the ESCOM? (If yes, a copy of the reply to be attached) Nature of relief sought from the ombudsman (Documentary evidence to be attached) Declaration: I/We, the complaint/s herein declare that:
(a) The information furnished herein above is true and correct and (b) I/We have not concealed or misrepresented any fact stated in aforesaid columns and the
documents submitted herewith
The complaint is filed before the expiry of one year reckoned in accordance with the provisions of clause 11.3 (a) and (b) of the Ombudsman Regulation The undersigned or any of us or by any of the parties concerned has not brought the subject matter of the present complaint before the ombudsman to the best of my knowledge and belief. The subject matter of the present complaint is not in respect of the same, which was settled through the Ombudsman in any previous proceedings The subject matter of the present complaint has not been decided by any forum/court/arbitrator/any other authority Your s sincerely (Name and Signature of the Complainant)
www.bescom.org 63
Annexure -3
NOMINATION OF REPRESENTATIVE
If the complainant wants to nominate his representative to appear and make submissions on his behalf before the Ombudsman the following declaration should be submitted. I/We the above named complainant/s hereby nominate Shri/Smt………..whose address is ……………………………………………..as my/our representative in all proceedings of this complaint and confirm that any statement, acceptance or rejection made by him/her shall be binding on me/us. He/She has signed below in my presence. Accepted Signature of representative
Signature of complainant
64 24x7 Helpline : 1912
BE
SC
OM
Hel
plin
e -
1912
“Saf
ety
is o
ur
Pri
ori
ty”
www.bescom.org
For assistanceCall : 1912SMS : +91 9243150000 Logon : www.bescompgrs.com
BESCOM Corporate O�ce:K.R. Circle, Bangalore - 560001
‘Let there be light’For our grandchildren
