Chinese Consumer Report 2009 - Roland Berger Strategy Consultants
Consumer Consultants at ReGen
-
Upload
unitingcare-regen -
Category
Healthcare
-
view
5 -
download
0
Transcript of Consumer Consultants at ReGen
Consumer Consultants at ReGen
Introductions
Gary:
Marieke:
UnitingCare ReGen
UnitingCare ReGen is the leading alcohol andother drug (AoD) treatment and educationagency of UnitingCare Victoria and Tasmania.ReGen is a not-for-profit agency, which hasover 40 years experience delivering acomprehensive range of AoD services to thecommunity.
UnitingCare ReGen is committed to theadvancement of Consumer Participation
practice. Consumer Consultant’s input is expanding
into more areas of ReGenReGen values and proves its worth when
building client’s confidence in it’s model.
Why Become a Consumer Consultant?
• Give back• Communicate own ideas• Bringing what works for you to the table • Have input
How Do you Become a ConsumerConsultant at ReGen?
• Two days of ReGen Consumer Participation Training
• Recruitment process involves meeting with a Consumer Consultant and the Consumer Participation Facilitator
What ReGen Consumer Consultants Do.
All Consumer Consultants are Members of the Consumer Consultant Meeting Group
Terms of Reference • To provide a forum for Consumer Consultants• For this forum to evolve with organisational change and
with the needs of the group membership• To enable an opportunity to discuss any challenges or
achievements• Communication of new ideas and suggestions.• To assist with facilitating the advancement and
sustainability of Consumer Participation practice at ReGen
• To comment on policy and procedure
What Happens in the Consumer Consultant Meeting• Report of activities such of working groups and leadership groups• Report on presentation activities in the Catalyst program • Discussion of issues for ReGen Clinical Governance • Comment on publications and policies
Our Meeting Experience
Advantages and Challenges
Catalyst Programs Presentations
How we use lived-experience in theCatalyst program.
Advantages and Challenges
Catalyst Programs Presentations
Role of Consumer Participation Facilitator Recruit, train and mentor ConsumerConsultants Provide necessary administration Coordinate activities.
How it Works Effectively
Organisational Commitment Financial Commitment Staff Commitment Engaging at all levels for consumersNon-tokenistic inclusion
TrainingOpportunities that are offered:• First Aid • AoD Competencies • Group Facilitation Skills• Overdose Prevention• Consumer Participation• Equal Opportunity and Child Safety
The Reason Why We’re Here
Publication of ReGen’s Model of ConsumerParticipation
Thank You