Consumer buying decision process
-
Upload
guruprasad-upadhya -
Category
Marketing
-
view
19 -
download
1
Transcript of Consumer buying decision process
![Page 1: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/1.jpg)
A Study on Consumer Buying Decision Process of Economy Class Cars in
Bengaluru
Guruprasad Upadhya131GCMA044
RVIM
![Page 2: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/2.jpg)
Introduction Automobile industry•Automobile industry is a wide range of companies and organisations involved in designing, developing, manufacturing and selling motor vehicles.•It is the key driver of any growing economy•India is 2nd largest fastest growing automobile market in the world and 4th largest in exporting .•There is growth of 12.9% in automobile market
![Page 3: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/3.jpg)
Consumer behaviour consumer behaviour is the actions and
decision processes of people who purchase goods and services for personal consumption
Needs to study consumer behaviour To improve marketing strategies To reduce wastage, and save money To improve quality and design product To explore new market
![Page 4: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/4.jpg)
Statement of the problem Consumer decision making is an important
aspect in marketing it makes the company to understand the exact needs, wants, behaviours towards a particular products or services.
Consumers not only educate the vendors, manufacturers what kind of products they are interested in what to produce, when to produce also guide them to manufacture improved and quality products hence the need for the study is felt.
![Page 5: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/5.jpg)
Objectives
To Study various factors influencing customer purchase decision
To Study various aspects of customers purchase decision
To analyse impact of brand name on customer purchase decision
To identify various sources of information used by consumer
![Page 6: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/6.jpg)
The methodology adopted in this project work is the descriptive method
Sampling method: The sampling technique used in the research is the random sampling.
Sample size: 100 respondents Tools for Data Collections: Structured
Questionnaire
Methodology
![Page 7: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/7.jpg)
Method of Data Collection: Survey Method
Primary data: The first hand data was collected from the respondents by administrating a structured questionnaire.
Secondary data : The data is collected through Books Journals Academic reports Internet
Methodology (contd)
![Page 8: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/8.jpg)
Data was obtained from questionnaires.
The data collected was tabulated and analysed through charts and graphs.
The percentage analysis method was adopted to determine the findings of the study.
Analysis
![Page 9: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/9.jpg)
Findings Consumer behaviour changes based upon their income level, size of
the family and other needs. People buy the car based upon the income level and also their personality ,life style also effects buying behaviour.
Usage of fuel in the cars also vary most of them use patrol compared to diesel and other fuel types CNG or battery driven cars are not much used because of their less efficiency and more maintenance cost.
Consumer behaviour while decision making is influenced by various factors such as price, brand name, safety, mileage etc
![Page 10: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/10.jpg)
(Contd) Consumers in bengaluru most of them prefer in
economy class cars is hatch back type models because it is easy to use and maintain. also not only 4 seaters but also cargo holding at the back makes them its comfortable
Consumers are brand conscious whatever the income group may be they prefer the brand which has features and best services provided by the dealers.
Most of the respondents are satisfied with their brand and the luxury, comfort, efficiency it is providing.
![Page 11: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/11.jpg)
(Contd ) Consumer is not only the sole decider but also there are
external groups that influence him regarding his purchase such as family members, advertisement, social media etc. these groups will give him the idea about the car that he wants to buy what features that has to be bought. Also influence him whether to buy the car are not
Colour factors are important for the consumer and it also influence him in selecting the particular car. Colour has psychological ability that appeals to the consumer while buying the car.
According to consumers Economy class cars lies between 4lakhs to 5lakhs this shows that it is not the price that matters to buy a car but a economy class car must have safety, mileage, luxury, efficiency and stability.
![Page 12: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/12.jpg)
Suggestions Reference groups are the main influencing
factors for consumer in his buying decisions hence on should target those groups to identify consumer behaviour
In economy class car consumer perceptions is not only price but also the luxury, car features, also quality. Hence the dealers must concentrate not only on lowering price but also improving quality.
![Page 13: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/13.jpg)
(contd) Price factor is the main priority for a middle level
income groups hence the price of the car must not be too high
Most of the consumers are brand conscious hence company must try to retain its brand image by providing quality products
Consumer behaviour is altered by the friends and family members in buying decisions that thought must be changed because sometime those external factors may give wrong information even if the particular car is good quality
![Page 14: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/14.jpg)
Conclusion
Brand perception is something which starts building up before a car is purchased and goes on with its use and is reflected in the recommendations.
Economy class cars means not only low price cars, But car which has features, safety, low price
Majority of the buying behaviour is influenced by family and other reference groups
![Page 15: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/15.jpg)
(Contd)
Income level also modifies consumers purchase decision
Majority of the consumers are brand conscious
![Page 16: Consumer buying decision process](https://reader036.fdocuments.in/reader036/viewer/2022071904/55c68820bb61eb6e118b47a1/html5/thumbnails/16.jpg)
Thank You