Consumer Behavior Ppt
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Transcript of Consumer Behavior Ppt
‘Rural’- 75% population engaged in agriculture related activity.
According to industry estimates, in 2002, 70% of population engaged in agricultural activity:-
700 million people 1/3rd of country’s GNP 450 districts, 6,30,000 villages A typical village retail environment consists
of 4-5 kirana shops, the size of such stores varies depending on the size and population density of village where it serves.
After a 16-year absence, Coca-Cola returned to India in 1993,cementing its presence with a deal that gave Coca-Cola ownership of the nation’s top soft-drink brands and bottling network.
Coke’s acquisition of local popular India brands including Thums Up, Limca, Maaza, Citra etc:- a strategic step & success.
In 2002, CCI launched a new advertisement campaign:-
Featuring Bollywood star Aamir Khan. Tagline – ‘Thanda matlab Coca-Cola’. Targeted at rural, semi urban customers. Idea was to position Coca-Cola as a generic
brand for cold drinks. CCI began focusing on the rural market in the
early 2000s in order to increase volumes. Rs.5, this pricing strategy closed the gap
between Coke and basic refreshments like lemonade and tea, making soft drinks truly accessible for the first time.
Commercials showed progression in associating
‘Coke’ with ‘Thanda’ in a rural/semi urban context.
Ad 1 - Tapori – connection of coke with thanda was
made.
Ad 2 - Hyderabadi shopkeeper – shopkeeper equates
the word thanda with Coca-Cola.
Ad 3 - Punjabi farmer – when one asks for thanda, one would get coke.
o Geographic Segmentation Region – All over India
Density of area: Rural
Climate : Temperate, Hot, Humid, Rainy
Demographic Segmentation
Age – 10above
Sex – Male, Female Income : Rs. 1500-above Education : Literate, Illiterate
Psychographic SegmentationSocioeconomic Class: Middle and UpperLifestyle : Status seekersBehavioral SegmentationOccasions: Regular and SpecialBenefits: Economy Value for the money Refreshment
21
CB
NEED
S
Physiological Needs(Food, water, air, shelter, sex)
Safety and Security Needs(Protection, order, stability)
Social Needs(affection, friendship, belonging)
Maslow’s Hierarchy of Needs
Ego Needs(Prestige, status, self esteem)
Self-Actualization(Self-fulfillment)
Unconditioned- Stimulus
Thanda
Conditioned StimulusCoca-Cola
Conditioned ResponseRefreshing
Unconditioned -ResponseRefreshing
Conditioned StimulusCoca-Cola