Consumer behavior

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Transcript of Consumer behavior

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Presented By: Group A8• Amna Riaz• Maryam Imdad• Wajahat Hussain• Alisha Nadeem• Ammar Hussain

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Insert TRALIER HERE

• Summary

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KAL PENN AS KUMAR PATEL

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JOHN CHO AS HAROLD LEE

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PAULA GARCES AS MARIA

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ERROL SITAHEL AS DR. PATEL

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CHRISTOPHER MELONI AS FREAKSHOW

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NEIL PATRICK HARRIS AS NEIL PATRICK HARRIS

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MOTIVATION

• Product Specific Goal• Emotional Motive• Frustration Leads to Aggression• Cognitive Arousal• A Trio Need

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PERSONALITY

• Dogmatism • Sensation seeking

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PERSONALITY• Variety seeking• Social Character1. Inner directed2. Other directed

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COMPULSIVE CONSUMPTION BEHAVIOR

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PERCEPTION

• Perception is Reality• Sensation• Absolute Threshold

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PERCEPTION

• PERCEPTUAL SELECTION1. Nature of Stimulus2. Motives3. Selective Exposure4. Perceptual Blocking

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PERCEPTION

• PERCEPTUAL ORGANIZATION1. Figure and Ground• PERCEPTUAL INTERPRETATION1. Stereotypes2. Descriptive Terms3. Halo Effect

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POSITIONING• POISITIONING OF SERVICVES

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LEARNING

• Conditioned Learning• Stimulus Discrimination• Customer Satisfaction• Customer Involvement• Central Route to Persuasion

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Stimulus Discrimination

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Customer Satisfaction

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Customer Involvement

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Central Route to Persuasion

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ATTITUDE

• TRICOMPONENT ATTITUDE MODEL:1. Cognitive2. Affective3. Conative• ATTITUDE TOWARDS THE AD MODEL

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ATTITUDE

• SOURCES OF INFLUENCE IN ATTITUDE FORMATION

1. Personal Experience2. Direct Marketing and Mass Media

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COMMUNICATION

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