Consumer Behavior 06 McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All...

41
Consumer Behavior 0 6 McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.

Transcript of Consumer Behavior 06 McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All...

Consumer Behavior

06

McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.

21 - 2Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

Chapter Objectives• Total Utility, Marginal Utility, and the Law of

Diminishing Marginal Utility• How Rational Consumers Compare Marginal

Utility-to-Price Ratios for Products in Purchasing Combinations to Maximize Total Utility

• How to Derive the Demand Curve by Observing Behavior

• How the Utility-Maximization Model Highlights Income and Substitution Effects of a Price Change

• Budget Lines, Indifference Curves, Utility Maximization, and Demand Derivation in the Indifference Curve Model of Consumer Behavior

21 - 3Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

THE LAW OF DEMANDA Closer Look…

The Income Effect A lower price frees income for additional purchases - and vice versa

The Substitution Effect A lower price relative to other goods attracts new buyers - and vice versa

21 - 4Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

LAW OF DIMINISHINGMARGINAL UTILITY

• Utility Defined• Subjective Nature• Difficult to QuantifyTotal UtilityMarginal Utility

graphically examined...

21 - 5Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

01

010

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 6Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

01

010 10

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 7Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

012

01018

10 8

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 8Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

0123

0101824

10 8 6

0 1 2 3 4 5 6 7

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

1 2 3 4 5 6 7

21 - 9Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

01234

010182428

10 8 6 4 Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 10Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

012345

01018242830

10 8 6 4 2

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 11Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

0123456

0101824283030

10 8 6 4 2 0

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 12Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

01234567

010182428303028

10 8 6 4 2 0 -2

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

TU

MU

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

21 - 13Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

TOTAL AND MARGINAL UTILITYTacos

consumedper meal

TotalUtility,Utils

MarginalUtility,Utils

01234567

010182428303028

10 8 6 4 2 0 -2

Units consumed per meal

Units consumed per meal

30

20

10

To

tal

Uti

lity

(u

tils

)M

arg

ina

l U

tili

ty (

uti

ls)

10 8 6 4 2 0 -2

TU

MU

0 1 2 3 4 5 6 7

1 2 3 4 5 6 7

ObserveDiminishing

MarginalUtility

21 - 14Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

THEORY OF CONSUMER BEHAVIOR

A Typical Consumer...• Exhibits Rational

Behavior• Has Clear-Cut

Preferences• Subject to a Budget

Constraint• Responds to Price

Changes

21 - 15Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

THEORY OF CONSUMER BEHAVIOR

Utility Maximizing Rule

The consumer’s money income should be allocated so that the last dollar spent on each product yields the same amount of extra (marginal) utility

illustrated...

21 - 16Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

How should the $10 Income be allocated?

21 - 17Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

Examine the twomarginal utilities

21 - 18Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

Examine the twomarginal utilities

…per dollar

21 - 19Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

Decision: Buy 1Product B for $2

21 - 20Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

What next?

21 - 21Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

What next?Buy one of each

21 - 22Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

and then...($5 left)

21 - 23Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

third unit of product B

21 - 24Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

$3 left...

21 - 25Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

$3 left...Buy both!

21 - 26Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

First 10 10 24 12Second 8 8 20 10Third 7 7 18 9Fourth 6 6 16 8Fifth 5 5 12 6Sixth 4 4 6 3Seventh 3 3 4 2

Unit ofproduct

$ 10 incomeProduct A: Price = $1 Product B: Price = $2

Marginalutility,utils

Marginalutility per

dollar(MU/price)

Marginalutility,utils

Marginalutility per

dollar(MU/price)

UTILITY MAXIMIZING COMBINATION

Income is gone...the last dollar spent on

each good gave the sameutility (8) per dollar

21 - 27Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

Algebraic Restatement of theUtility Maximization Rule

MU of product A

Price of A

MU of product B

Price of B=

UTILITY MAXIMIZING COMBINATION

21 - 28Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

UTILITY MAXIMIZATION ANDTHE DEMAND CURVE

Deriving the Demand Schedule and Curve

• Preferences or Tastes• Money Income• Prices of Other Goods

Given from the previous example schedule:

21 - 29Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

UTILITY MAXIMIZATION ANDTHE DEMAND CURVE

Create a demand schedule from thepurchase decisions as the price of the product is varied ...

Price per unit of B Quantity Demanded

$2 4 1 6

Graphically…

Deriving the Demand Schedule and Curve

21 - 30Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

UTILITY MAXIMIZATION ANDTHE DEMAND CURVE

Deriving the Demand Schedule and Curve

Quantity Demanded of Good B

Pri

ce p

er u

nit

of

Goo

d B $2

1

0 4 6

DB

21 - 31Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

UTILITY MAXIMIZATION ANDTHE DEMAND CURVE

Deriving the Demand Schedule and Curve

Quantity Demanded of Good B

Pri

ce p

er u

nit

of

Goo

d B $2

1

0 4 6

DB

Substitution Effectsand Income Effects

Revisited

21 - 32Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

Applications and Extensions

• DVDs and DVD Players

• The Diamond-Water Paradox

• The Value of Time

• Medical Care Purchases

• Cash and Noncash Gifts

O 7.3

21 - 33Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

Criminal Behavior• Economic Analysis Offers Insights

Into Property Crimes Such as Robbery, Burglary, and Auto Theft

• Theory of a Rational Consumer• Buy Versus Steal Decision• Compare Marginal Utility of Item

Versus Costs – Guilt, Fines, or Prison Time

• Crime May Be Reduced by “Increasing” the “Price of Crime”

Prospect Theory

• How people actually deal with life’s up and downs

• People judge things relative to the status quo

• People experience:• Diminishing marginal utility for gains

• Diminishing marginal disutility for losses

• People are loss adverse

LO5 6-34

Losses and Shrinking Packages

• Consumers see any price increase as a loss relative to the status quo

• Producers are reducing package size instead of raising prices

LO5 6-35

Framing Effects and Advertising

• Consumers evaluate events in a particular mental frame

• New information alters the frame in which the consumer defines whether situations are gains or losses

LO5 6-36

Anchoring and Credit Card Bills

• Estimates of value are influenced by recent information no matter how irrelevant

• Can lead to people altering valuations unconsciously

LO5 6-37

Mental Accounting and Warranties

• Separate purchases into “mental accounts” rather than looking at the big picture

• Mental accounting exaggerates any potential loss

LO5 6-38

The Endowment Effect

• Market transactions may be affected by the endowment effect because:

• The seller has a tendency to demand a higher price

• The buyer has a tendency to offer a lower price

LO5 6-39

Nudging People

• Using behavioral economics to change people’s behavior

• Subtle manipulations are used to generate socially better outcomes

• Unaware of being manipulated

LO5 6-40

21 - 41Copyright McGraw-Hill/Irwin, 2002

The Law of Demand

Law of Diminishing Marginal Utility

Total and Marginal Utility

Theory of Consumer Behavior

Utility Maximizing Combination

Utility Maximization and the Demand Curve

Applications and Extensions

Key Terms

PreviousSlide

NextSlide

EndShow

Key Terms

• Law of diminishing marginal utility

• Utility• Total utility• Marginal utility• Rational behavior• Budget constraint• Utility maximizing rule• Income effect• Substitution effect

7-41