Consumer Action - AT&T Wireless Phone Education Partnership Choosing a wireless service provider...
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![Page 1: Consumer Action - AT&T Wireless Phone Education Partnership Choosing a wireless service provider Take a cell assessment Making a commitment Avoid surprises.](https://reader034.fdocuments.in/reader034/viewer/2022051819/5518cb9055034638098b4de9/html5/thumbnails/1.jpg)
Consumer Action - AT&T Wireless Phone Education Partnership
Choosing a wireless service provider
Take a ‘cell assessment’Making a commitment
Avoid surprises in your wireless billPrevent theft and fraud
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Consumer Action - AT&T Wireless Phone Education Partnership
Welcome
• Why are you here?
• To learn how to choose the best wireless plan and avoid potential pitfalls.
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Consumer Action - AT&T Wireless Phone Education Partnership
What you will learn:
• Choosing the best plan• Cellular industry vocabulary• Prepaid vs. Monthly Wireless plans • Choosing the right phone for the plan• Reading wireless bills
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Consumer Action - AT&T Wireless Phone Education Partnership
What’s in your folder?
• Brochure• Backgrounder guide• Slides in handout form• Activities• Sample billing statement• Quiz• Order form for free multilingual
materials
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Consumer Action - AT&T Wireless Phone Education Partnership
Expectations Activity
• Your name• Your agency & title• What you hope to get out of this
seminar today
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Consumer Action - AT&T Wireless Phone Education Partnership
Available plans
• Local• Roaming• Regional • National• International
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Consumer Action - AT&T Wireless Phone Education Partnership
Local Plans
• Allow calls within a metropolitan area or portions of a state without long distance charges
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Consumer Action - AT&T Wireless Phone Education Partnership
Roaming
• Making calls outside of the carrier’s network
• Higher per minute charges with some plans
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Consumer Action - AT&T Wireless Phone Education Partnership
Regional plans
• Users can make calls within a state or group of states without any long distance or roaming fees
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Consumer Action - AT&T Wireless Phone Education Partnership
National plans
• Often called nationwide plans• Users can make calls within the U.S.• No long distance or roaming charges
*Remember to clarify all plan details with your carrier in advance
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Consumer Action - AT&T Wireless Phone Education Partnership
International plans
• May provide better deals to other countries
• Prepaid plans also offer overseas calling options
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Consumer Action - AT&T Wireless Phone Education Partnership
What to ask?
• What type of questions should you ask when comparing calling plans?
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Consumer Action - AT&T Wireless Phone Education Partnership
What to consider?
• Basic monthly charge• Anytime minutes• Free nights & weekend minutes• Per minute rate if exceeded• Long distance charge• Roaming charges• Peak vs. off peak hours• Text messages / Internet access• Contract issues
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Consumer Action - AT&T Wireless Phone Education Partnership
Family plans
• What is a family plan?
• Does anyone have a family plan?
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Consumer Action - AT&T Wireless Phone Education Partnership
Family Plans
• A less expensive way to add multiple phones and services to one account
• Share minutes• Difficult to control shared minutes
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Consumer Action - AT&T Wireless Phone Education Partnership
Family plan features
• Two or more cell phones share one bucket of minutes
• Bucket of minutes is an industry term for an allotment, usually monthly
• Plans offer buckets of 250, 500, 700 or 1000 minutes per month
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Consumer Action - AT&T Wireless Phone Education Partnership
Family plan features
• With some plans, unused minutes roll over to the next month
• Outgoing & incoming calls and toll free calls will use bucket minutes
• Buy enough minutes to cover calling pattern
• Going over minutes = 40 cents/min
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Consumer Action - AT&T Wireless Phone Education Partnership
Comparison sites
• www.point.com• www.myrateplan.com• www.letstalk.com• www.wirefly.com• www.consumerreports.org (fee)
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Consumer Action - AT&T Wireless Phone Education Partnership
What do you think?
• Are all cell phones the same?• What is free mobile to mobile?• Can you estimate your monthly usage?
How?• Can you control incoming calls?• Do U.S. cell phones work overseas?
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Consumer Action - AT&T Wireless Phone Education Partnership
Break
• See you in 15 minutes!
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Consumer Action - AT&T Wireless Phone Education Partnership
Activity - 15 minutes
• Break into small groups• Choosing a wireless service activity (page
9 in training curriculum)
• Choose a spokesperson• Choose a recorder• Be ready to share findings
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Consumer Action - AT&T Wireless Phone Education Partnership
Cost of service
• First bill can be higher than normal due to activation fee
• Pro-rating of charges can increase your bill when changing plans or adding new features
• Request an estimate• Final charges include taxes/surcharges and will
be higher than calling plan fee
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Consumer Action - AT&T Wireless Phone Education Partnership
Carriers may allow
• Checking minutes
• Checking balance
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Consumer Action - AT&T Wireless Phone Education Partnership
Data Service
• What is data service?
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Consumer Action - AT&T Wireless Phone Education Partnership
Data Service
• Downloading photos• Checking e-mail• Reading news headlines• Text messaging• Usually billed by kilobytes
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Consumer Action - AT&T Wireless Phone Education Partnership
Billing mistakes
• Contact carrier immediately• Take notes on your conversation• Request an e-mail confirmation
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Consumer Action - AT&T Wireless Phone Education Partnership
Activity
• Break into small groups• Review Laura Fish’s wireless bill• Answer the questions on page 12• Choose a spokesperson• Choose a recorder• Be ready to share findings
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Consumer Action - AT&T Wireless Phone Education Partnership
Choosing a phone
• How many people here have a cell phone?
• Family members?• What kind of cell phone do you have &
why?
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Consumer Action - AT&T Wireless Phone Education Partnership
Types of phones
• Flip up & ‘candy bar’ phones• PDAs - Personal digital assistants• Smart phones• Retractable antenna• Ringer levels / vibrate settings• Separate volume controls
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Consumer Action - AT&T Wireless Phone Education Partnership
Making a choice
• Accepting a free phone• Blocking the purchase of ring tones• Rebate offers• Phone replacement insurance
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Consumer Action - AT&T Wireless Phone Education Partnership
Thank you!
• Did we meet your expectations?• If you were facilitating this workshop
tomorrow or next week, what information would you need to be effective?
• Other comments?
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Consumer Action - AT&T Wireless Phone Education Partnership
Contact us
• Consumer Action - 1.800.999.7981
• www.consumer-action.org