Consumer Act 1986
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Transcript of Consumer Act 1986
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“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
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GROUP MEMBERS
SR. NO. NAME ROLL NO.
1 SANYL DALAL 14106A1002
2 LAXMI SINGH 14106A1004
3 NIKHIL TIWARI 14106A1006
4 ANKITA KATE 14106A1008
5 GRISHMA CHUNEKAR 14106A1010
6 HARSHADA LOTLIKAR 14106A1012
7 NIKHIL SONAR 14106A1014
8 TANMAYI MHATRE 14106A1016
9 AMEYA HANDARI 14106A1018
10 AHINANDAN SAWANT 14106A1020
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CONSUMER IS THE KING
⋆M!"#$%& ' ()*+$+ ,- )&%/$"& +$&*"$.
⋆C)&%/$" $$%"**%- *& $%"$$-
$&&$%*!.
⋆"/+)%& &$$ %"/)( /&)$"& $-$&.⋆Sellers’ market %/ Buyers’ market.
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INTRODUCTION
⋆ C/&)$"*& ' %$ "//%*/ /: %$ /&)$"& *%$"$&%&.
⋆ Let the buyer beware; !& !($+ %/ Let the seller beware.
⋆ "/+)% !+ &$"!%& /: )&%/$"&.
⋆ T/ *"$!&$ &!$& ' $(!($ * ):!*" "!%*$&.
⋆ C/&)$" "/%$%*/ ?' @/" "/%$%*/ /: ,)-$"& :"/;
• L/> )!*%- "/+)%&;• D!($"/)& "/+)%& =
• D$$*
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PROBLEMS FACED BY CONSUMERS
⋆ I*%$"!- !+ I(/"!$;
⋆ U/"(!*&$+ C/&)$"&;
⋆ S)"*/)& G//+&;
⋆ D$$%*
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EVOLUTION OF CONSUMER
PROTECTION RIGHTS IN INDIA
⋆ Prior to independence,
I+*! $! C/+$; A("*)%)"! "/+)%*/;
G"!+*( !+ M!"#$%*( A%; 1937;
D")(& !+ C/&$%*& A%; 1940.
⋆ I 1915 ' !&&$($"& !+ T"!::* R$*$: A&&/*!%*/ BATRA.⋆ I 1978 ' C/&)$" E+)!%*/ !+ R$&$!" C$%"$ * A!+!,!+.
⋆ I 1986 ' T$ C/&)$" "/%$%*/ A% >!& $!%$+.
⋆ Other acts includes, C/%"!% A%; S!$ /: G//+& A%;
T$ E&&$%*! C//+*%*$& A%; T$ A("*)%)"! "/+)$ A%;
T$ "$
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CONSUMER PROTECTION ACT - 1986
⋆ T/ "/
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A!"#!"$ - 1991
⋆ I% >!& !*- %/ */"/"!%$ "/
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A!"#!"$ - 199%
⋆ T/ :*+ /)% ///$& * %$ !* !% !+ %/
O
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A!"#!"$ - &''&
⋆ T/ :!**%!%$ )*#$" +*&/&! /: /!*%&
⋆ E!*( %$ !!,**%*$& /: "$+"$&&! !($*$&
⋆ S%"$(%$*( %$ >*% /"$ />$".
⋆ S%"$!**( %$ "/$+)"$
⋆ W*+$*( %$ &/$ /: %$ !% %/ !#$ *% /"$ :)%*/! !+
$::$%*
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CONSUMER
⋆ )-$" /: !- //+*%- /" &$"
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INTERNATIONAL SCENARIO
⋆ D)$ %/ *"$!&*( (/,!*!%*/.
⋆ T/ )/# /&)$" />$" / ! (/,! &!$.
⋆ C/&)$" I%$"!%*/! %//# **%*!%*
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⋆ R*(% %/ S!:$%-.
⋆ R*(% %/ C//&$.
⋆ R*(% %/ ,$ I:/"$+.
⋆ R*(% %/ ,$ H$!"+.
⋆ R*(% %/ S$$# R$+"$&&!.
⋆ R*(% %/ C/&)$" E+)!%*/.Hall
mark
RIGHTS OF A CONSUMER
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BE AWARE WHILE
PURCHASING COSMETICSPURCHASING DRUGS
BUYING CLOTHSDURING SALE OFFERS
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(UALITY MARKS
AGMARK
FPO
AGMARK
FPO BIS
ISI
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COMPLAINT
⋆ A- !$(!%*/ * >"*%*( !+$ ,- ! /!*!%.
⋆ C/!*% *& :*$+ :/"?'
• D$:$% * (//+&;
• D$:**$- * &$"
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PROCEDURE OF FILING A COMPLAINT
Filing aComplaint
in ConsumerCourt
Obtain thedocuments
Send the
Personalor Legal Notice
to Company
Prepare acomplaint
o!nloadthe
sample"ormat
Complaint #ledat istrict $
StateOr National
%he Fee
Prepare a ban&dra"t "rom aNationali'ed(an& to pay
court "ee)
Get thecomplainta*da+it
notari'edthrough a
notary
Get the complaintre"erence number and
date "or admissionhearing
Case Admitted
Submit the complaintand court "ee
%he court !ill senda notice !ith your
complaint copy tothe ser+ice,goods
pro+ider as&ing "orreply
!ithin -. days
/earing
As& "rom the
consumer court
Court Order
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REDRESSAL AGENCIES UNDER THE ACT
⋆ C)"*+!* ." /0! $2! )3.0"$ .$ ?'
1. D*&%"*% @/")
2. S%!%$ C/*&&*/ /"
3. N!%*/! C/*&&*/.
⋆. "$&"*,$+ :$$ !-!,$ :/" :**( ! /!*%.
⋆. D/% !
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FORUMS
FOR1MS2S%A(L3S/
2 (4 COMPOS3%3ON
51R3S3C%3ON
APP2AL
DistrictForum
StateGovernment
- Chairman & 2members- One shall be woman
Less than s.2! lakhs
"o statecommission
within #! $a%so or$er
/ead6 District 'u$(e
StateCommission
StateGovernment
- )resi$ent &- *inimum 2 members- One shall be woman
+n ran(e o s. 2! lakhsto s. , crore
"o nationalcommission
within #! $a%so or$er
/ead6 Hi(h Court 'u$(e
ationalCommission
CentralGovernment
+n ,//
- )resi$ent &- *inimum 0 members- One shall be woman
*ore thans. ,crore
"o su1remecourt within #!$a%s o or$er./ead6 Sittin( or
etire$ 'u$(e o the
Su1reme Court
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4AGO GRAHAK 4AGO SCHEME
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MULTIMEDIA CAMPAIGNS
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CONSUMER GUIDANCE
SOCIETY OF INDIA 5CGSI
⋆ C/&)$"*& ' %$ "//%*/ /: %$ /&)$"& *%$"$&%&.
⋆ I
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MONTHLY MAGA7INE BY 5CGSI KEEMAT
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STATISTICAL DATA
NO OF CASES FILED - STATE WISE
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CASES DISPOSED AND CASES PENDING IN STATE COMMISSION
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NO OF COMPLAINTS FILED: DISPOSED SINCE INCEPTION
U+!%$+ / 10.03.2015
Sr)No)
Name o"Agency
Cases#ledSince
3nceptio
n
Casesispose
d o"Since
3nception
CasesPending
7 O"%otal
isposal
,ational
Commissions#/3! /#20 ,!433 //.506
2State
Commissions3520/3 4/##!4 /,/, /3.506
#DistrictForums
#4#250
#232,3
23/## 2.#36
%O%AL89$::$.
:;-:$9:$;
.:
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CASES
UNDER CONSUMER
PROTECTION ACT 1986
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CASE 1
DHARAMDAS PRITIANI VS HDFC ERGO
GENERAL INSURANCE COMPANY LTD
⋆ C/!*!% ' D!"!+!& "*%*!* ' A+$% ! "!"$ %"$!%$% !$+ Enhanced External Counter Pulsation (EECP .
⋆ T$ %"$!%$% >!& /$%$+ * 45 &*%%*(&; /&%*( R&. 1;18;000.
⋆ HD@C E"(/ "$F$%$+ %$ /!*!%& !* &!-*( %$ %"$!%$% >!&$$"*$%! !+ /% "$/(*$+ ,- %$ *&)"$".
⋆ T$ *&)"!$ /!- !&/ !*$+ %!% ! /*- /+$" )&% ,$/&*%!*$+ :/" !% $!&% 24 /)"& :/" "$*,)"&$$%.
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CASE 1
DHARAMDAS PRITIANI VS HDFC ERGO
GENERAL INSURANCE COMPANY LTD
⋆ T$ /!*!% !*$+ ' T"$!%$% "$/(*$+ ,- %$ U*%$+
S%!%$& !+ 40 /&*%!& * I+*! )&$ EEC $%/+ %/ %"$!% $!"%
!%*$%&.
⋆ T$ :/") &!*+ %$ +/)$%& :)"*&$+ ,- "*%*!* &)/"% *& !*.
⋆ T$ %"$!%$% +*+ /% "$)*"$ /&*%!*!%*/; %)& $ &/)+ ,$ "$*,)"&$+ R&. 1;18;000
4UDGEMENT
⋆ C/&)$" "$+"$&&! :/") /: I+*!& ' D*"$%$+ HD@C E"(/ G$$"!I&)"!$ C/!- L%+ %/ !- R&.1;18;000 %/>!"+& /$&!%*/ :/"
"$:)&*( ! /*- /+$"& !*.
⋆ A++*%*/! /$&!%*/ /: R&. 5;000 %/ ,$ !*+ :/" $%! !(/-.
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CASE &
CHETAN PRAKASH VS MET INSTITUTE
OF COMPUTER SCIENCE
⋆ C$%! "!#!&; :*! -$!" S. S%)+$% &/)(% !+*&&*/ * MET
I&%*%)%$ /: C/. SC. :/" MCS.
⋆ T$ I&%*%)%$ !+ &%*)!%$+ %!% * /"+$" %/ )"&)$ %$ MCS /)"&$&%)+$% !& %/ $!" III -$!" $!&.
⋆ H$ +$/&*%$+ %$ :$$& ,$:/"$ +$!"!%*/ /: "$&)%.
⋆ S$$*( %!% $ !+ :!*$+ * $!&; $ %"*$+ %/ >*%+"!> %$!+*&&*/ !+ "$)$&%$+ :/" ! "$:)+; %/ >* %$ *&%*%)%$ +*+ /%
"$&/+$+.
⋆ @*!-; $ &$% ! $(! /%*$ %/ %$ *&%*%)%$; !+ %$ /+($+ !
/!*% * %$ /&)$" :/").
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CASE &
CHETAN PRAKASH VS MET INSTITUTE
OF COMPUTER SCIENCE
4UDGEMENT
⋆ T$ I&%*%)%$ !+ %/ !- %$ /!*!%; C$%! "!#!&;
⋆ R&. 62;200 !& "$:)+ /: /)"&$ :$$ !+
⋆ R&. 32;000 !& /$&!%*/ :/" !"!&&$%.
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CASE %KRISHAN KUMAR BA4A4 VS PEPSICO
⋆ K"*&! !F!F; ! "$&*+$% /: A!+!,!+ )"!&$+ L!-& B Shipra Tangy Twist Potato Chips
⋆ !#$% / 28 )$ 2010 !+ &$&$+ *%& ,$*( )+$">$*(%.
⋆ H$ >"/%$ %>*$ %/ %$ !):!%)"$".@*"&% $%%$" (/% / "$&/&$;
I &$/+ "$-; ! (*:%& !$" >!& /::$"$+ %/ * '
>* $ "$:)&$+.
⋆ !F!F !"/!$+ CERS; >/ >"/%$ %/ $&*C/.
⋆ C/!- "$:)&$+ %/ !$% %$*" :!)% !+ (!
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CASE %
KRISHAN KUMAR BA4A4 VS PEPSICO
⋆ CERS %//# %$ *&&)$ %/ %$ C/&)$"& D*&)%$ R$+"$&&! @/");>* !&/ (!
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⋆ E+)!%*( /"$ !,/)% ' "*(%& !+ "$&/&*,**%*$& !& /&)$".
⋆ A /&)$"& $$+ %/ #/> %$*" "*(%& = "!%*$ %$.
⋆ C/&)$"& &/)+ !>!-& /+)% !"#$% &)""//& = "$*!,$ &/&.
⋆O,%!* ,*&; "$$*%& !+ ()!"!%$$ !"+& ' #$$ %$ &!:$.
⋆ I&%$!+ /: //&$ *%$&; "$:$" "/$"- !#$+ !+ !,$$+ "/+)%&.
⋆ R$!+ !,$& !"$:)- :/" ,"!+ !$&; *("$+*$%&; $% >$*(%;MR; $*"- +!%$ !+ &%!+!"+*!%*/ !"#.
⋆ C/&)$"& &/)+ "$/"% !- ):!*" %"!+$ "!%*$& %/ "$+"$&&!!($*$&.
⋆ "/$+)"$ :/" :**( ! /!*% &/)+ ,$ #/> %/ !.
⋆ S-&%$ %/ ,$ /"$ %"!&!"$%.
RECOMMENDATIONS
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⋆ C/&)$" *& * ! +/*!% /&*%*/.
⋆ C/&)$"& !& ! !&& ! ,$ !$+ !& #*(.
⋆ I+*
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VIDEO ON
“4AGO GRAHAK 4AGO”
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http://www.cag.org.in/guidelines-filing-complaint
http://consumerresources.in/2012/0/20/how-to-prepare
-and-su!mit-a-complaint-to-a-consumer-forum/
http://www.consumerredressal.com/content/content"#/1$/
consumerprotection%act
http://consumerresources.in/2012/10/0&/pepsico-penali'ed-for-
shortchanging -consumer/
http://ncdrc.nic.in/statistics.html
(egal aspects of Business By )khileshwar *athak
WEBLIOGRAPHY
http://www.cag.org.in/guidelines-filing-complainthttp://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://ncdrc.nic.in/statistics.htmlhttp://ncdrc.nic.in/statistics.htmlhttp://ncdrc.nic.in/statistics.htmlhttp://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://www.cag.org.in/guidelines-filing-complainthttp://www.cag.org.in/guidelines-filing-complaint
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