Consumer Act 1986

download Consumer Act 1986

of 16

Transcript of Consumer Act 1986

  • 8/19/2019 Consumer Act 1986

    1/42

    “NEED FOR CONSUMER PROTECTION ACT

    IN AN ERA OF FREE COMPETITION

    WHERE CONSUMER IS THE KING

    THEREFORE, KING NEED PROTECTION”

  • 8/19/2019 Consumer Act 1986

    2/42

    GROUP MEMBERS

    SR. NO. NAME ROLL NO.

    1 SANYL DALAL 14106A1002

    2 LAXMI SINGH 14106A1004

    3 NIKHIL TIWARI 14106A1006

    4 ANKITA KATE 14106A1008

    5 GRISHMA CHUNEKAR 14106A1010

    6 HARSHADA LOTLIKAR 14106A1012

    7 NIKHIL SONAR 14106A1014

    8 TANMAYI MHATRE 14106A1016

    9 AMEYA HANDARI 14106A1018

    10 AHINANDAN SAWANT 14106A1020

  • 8/19/2019 Consumer Act 1986

    3/42

    CONSUMER IS THE KING

    ⋆M!"#$%& ' ()*+$+ ,- )&%/$"& +$&*"$.

    ⋆C)&%/$" $$%"**%- *& $%"$$-

    $&&$%*!.

    ⋆"/+)%& &$$ %"/)( /&)$"& $-$&.⋆Sellers’ market  %/  Buyers’ market.

  • 8/19/2019 Consumer Act 1986

    4/42

    INTRODUCTION

    ⋆ C/&)$"*& ' %$ "//%*/ /: %$ /&)$"& *%$"$&%&.

    ⋆  Let the buyer beware; !& !($+ %/  Let the seller beware.

    ⋆ "/+)% !+ &$"!%& /: )&%/$"&.

    ⋆ T/ *"$!&$ &!$& ' $(!($ * ):!*" "!%*$&.

    ⋆ C/&)$" "/%$%*/ ?' @/" "/%$%*/ /: ,)-$"& :"/;

    • L/> )!*%- "/+)%&;• D!($"/)& "/+)%& =

    • D$$*

  • 8/19/2019 Consumer Act 1986

    5/42

    PROBLEMS FACED BY CONSUMERS

    ⋆ I*%$"!- !+ I(/"!$;

    ⋆ U/"(!*&$+ C/&)$"&;

    ⋆ S)"*/)& G//+&;

    ⋆ D$$%*

  • 8/19/2019 Consumer Act 1986

    6/42

    EVOLUTION OF CONSUMER

    PROTECTION RIGHTS IN INDIA

    ⋆  Prior to independence,

      I+*! $! C/+$; A("*)%)"! "/+)%*/;

    G"!+*( !+ M!"#$%*( A%; 1937;

    D")(& !+ C/&$%*& A%; 1940.

    ⋆ I 1915 ' !&&$($"& !+ T"!::* R$*$: A&&/*!%*/ BATRA.⋆ I 1978 ' C/&)$" E+)!%*/ !+ R$&$!" C$%"$ * A!+!,!+.

    ⋆ I 1986 ' T$ C/&)$" "/%$%*/ A% >!& $!%$+.

    ⋆ Other acts includes,  C/%"!% A%; S!$ /: G//+& A%;

    T$ E&&$%*! C//+*%*$& A%; T$ A("*)%)"! "/+)$ A%;

      T$ "$

  • 8/19/2019 Consumer Act 1986

    7/42

    CONSUMER PROTECTION ACT - 1986

    ⋆ T/ "/

  • 8/19/2019 Consumer Act 1986

    8/42

    A!"#!"$ - 1991

    ⋆ I% >!& !*- %/ */"/"!%$ "/

  • 8/19/2019 Consumer Act 1986

    9/42

    A!"#!"$ - 199%

    ⋆ T/ :*+ /)% ///$& * %$ !* !% !+ %/

    O

  • 8/19/2019 Consumer Act 1986

    10/42

    A!"#!"$ - &''&

    ⋆ T/ :!**%!%$ )*#$" +*&/&! /: /!*%&

    ⋆ E!*( %$ !!,**%*$& /: "$+"$&&! !($*$&

    ⋆ S%"$(%$*( %$ >*% /"$ />$".

    ⋆ S%"$!**( %$ "/$+)"$

    ⋆ W*+$*( %$ &/$ /: %$ !% %/ !#$ *% /"$ :)%*/! !+

    $::$%*

  • 8/19/2019 Consumer Act 1986

    11/42

    CONSUMER 

    ⋆ )-$" /: !- //+*%- /" &$"

  • 8/19/2019 Consumer Act 1986

    12/42

    INTERNATIONAL SCENARIO

    ⋆ D)$ %/ *"$!&*( (/,!*!%*/.

    ⋆ T/ )/# /&)$" />$" / ! (/,! &!$.

    ⋆ C/&)$" I%$"!%*/! %//# **%*!%*

  • 8/19/2019 Consumer Act 1986

    13/42

    ⋆ R*(% %/ S!:$%-.

    ⋆ R*(% %/ C//&$.

    ⋆ R*(% %/ ,$ I:/"$+.

    ⋆ R*(% %/ ,$ H$!"+.

    ⋆ R*(% %/ S$$# R$+"$&&!.

    ⋆ R*(% %/ C/&)$" E+)!%*/.Hall 

    mark

    RIGHTS OF A CONSUMER 

  • 8/19/2019 Consumer Act 1986

    14/42

    BE AWARE WHILE

    PURCHASING COSMETICSPURCHASING DRUGS

    BUYING CLOTHSDURING SALE OFFERS

  • 8/19/2019 Consumer Act 1986

    15/42

    (UALITY MARKS

    AGMARK 

    FPO

    AGMARK 

    FPO BIS

    ISI

  • 8/19/2019 Consumer Act 1986

    16/42

    COMPLAINT

    ⋆ A- !$(!%*/ * >"*%*( !+$ ,- ! /!*!%.

    ⋆ C/!*% *& :*$+ :/"?'

    • D$:$% * (//+&;

    • D$:**$- * &$"

  • 8/19/2019 Consumer Act 1986

    17/42

    PROCEDURE OF FILING A COMPLAINT

    Filing aComplaint

    in ConsumerCourt

    Obtain thedocuments

    Send the

    Personalor Legal Notice

    to Company

    Prepare acomplaint

    o!nloadthe

    sample"ormat

     Complaint #ledat istrict $

    StateOr National

    %he Fee

    Prepare a ban&dra"t "rom aNationali'ed(an& to pay

    court "ee)

    Get thecomplainta*da+it

    notari'edthrough a

    notary

    Get the complaintre"erence number and

    date "or admissionhearing

    Case Admitted

    Submit the complaintand court "ee

    %he court !ill senda notice !ith your

    complaint copy tothe ser+ice,goods

    pro+ider as&ing "orreply

    !ithin -. days

    /earing

    As& "rom the

     consumer court

    Court Order

  • 8/19/2019 Consumer Act 1986

    18/42

     

    REDRESSAL AGENCIES UNDER THE ACT

    ⋆ C)"*+!* ." /0! $2! )3.0"$ .$ ?'

    1. D*&%"*% @/")

    2. S%!%$ C/*&&*/ /"

    3.  N!%*/! C/*&&*/.

    ⋆. "$&"*,$+ :$$ !-!,$ :/" :**( ! /!*%.

    ⋆. D/% !

  • 8/19/2019 Consumer Act 1986

    19/42

    FORUMS

    FOR1MS2S%A(L3S/

    2 (4 COMPOS3%3ON

     51R3S3C%3ON

    APP2AL

    DistrictForum

    StateGovernment

    - Chairman & 2members- One shall be woman

    Less than s.2! lakhs

     "o statecommission

    within #! $a%so or$er

    /ead6 District 'u$(e

    StateCommission

    StateGovernment

    - )resi$ent &- *inimum 2 members- One shall be woman

    +n ran(e o s. 2! lakhsto s. , crore

     "o nationalcommission

    within #! $a%so or$er

    /ead6 Hi(h Court 'u$(e

    ationalCommission

    CentralGovernment

    +n ,//

    - )resi$ent &- *inimum 0 members- One shall be woman

    *ore thans. ,crore

     "o su1remecourt within #!$a%s o or$er./ead6 Sittin( or

    etire$ 'u$(e o the

    Su1reme Court

  • 8/19/2019 Consumer Act 1986

    20/42

    4AGO GRAHAK 4AGO SCHEME

  • 8/19/2019 Consumer Act 1986

    21/42

    MULTIMEDIA CAMPAIGNS

  • 8/19/2019 Consumer Act 1986

    22/42

  • 8/19/2019 Consumer Act 1986

    23/42

  • 8/19/2019 Consumer Act 1986

    24/42

  • 8/19/2019 Consumer Act 1986

    25/42

    CONSUMER GUIDANCE

    SOCIETY OF INDIA 5CGSI

    ⋆ C/&)$"*& ' %$ "//%*/ /: %$ /&)$"& *%$"$&%&.

    ⋆ I

  • 8/19/2019 Consumer Act 1986

    26/42

    MONTHLY MAGA7INE BY 5CGSI KEEMAT

  • 8/19/2019 Consumer Act 1986

    27/42

    STATISTICAL DATA

    NO OF CASES FILED - STATE WISE

  • 8/19/2019 Consumer Act 1986

    28/42

    CASES DISPOSED AND CASES PENDING IN STATE COMMISSION

  • 8/19/2019 Consumer Act 1986

    29/42

    NO OF COMPLAINTS FILED: DISPOSED SINCE INCEPTION

    U+!%$+ / 10.03.2015

    Sr)No)

    Name o"Agency

    Cases#ledSince

    3nceptio

    n

    Casesispose

    d o"Since

    3nception

    CasesPending

    7 O"%otal

    isposal

    ,ational

    Commissions#/3! /#20 ,!433 //.506

    2State

    Commissions3520/3 4/##!4 /,/, /3.506

    #DistrictForums

    #4#250

    #232,3

    23/## 2.#36

    %O%AL89$::$.

    :;-:$9:$;

    .:

  • 8/19/2019 Consumer Act 1986

    30/42

  • 8/19/2019 Consumer Act 1986

    31/42

    CASES

    UNDER CONSUMER

    PROTECTION ACT 1986

  • 8/19/2019 Consumer Act 1986

    32/42

    CASE 1

      DHARAMDAS PRITIANI VS HDFC ERGO

    GENERAL INSURANCE COMPANY LTD

     

    ⋆ C/!*!% ' D!"!+!& "*%*!* ' A+$% ! "!"$ %"$!%$% !$+ Enhanced External Counter Pulsation (EECP .

    ⋆ T$ %"$!%$% >!& /$%$+ * 45 &*%%*(&; /&%*( R&. 1;18;000.

    ⋆ HD@C E"(/ "$F$%$+ %$ /!*!%& !* &!-*( %$ %"$!%$% >!&$$"*$%! !+ /% "$/(*$+ ,- %$ *&)"$".

    ⋆ T$ *&)"!$ /!- !&/ !*$+ %!% ! /*- /+$" )&% ,$/&*%!*$+ :/" !% $!&% 24 /)"& :/" "$*,)"&$$%.

  • 8/19/2019 Consumer Act 1986

    33/42

    CASE 1

      DHARAMDAS PRITIANI VS HDFC ERGO

     GENERAL INSURANCE COMPANY LTD

     ⋆ T$ /!*!% !*$+ ' T"$!%$% "$/(*$+ ,- %$ U*%$+

    S%!%$& !+ 40 /&*%!& * I+*! )&$ EEC $%/+ %/ %"$!% $!"%

     !%*$%&.

    ⋆ T$ :/") &!*+ %$ +/)$%& :)"*&$+ ,- "*%*!* &)/"% *& !*.

    ⋆ T$ %"$!%$% +*+ /% "$)*"$ /&*%!*!%*/; %)& $ &/)+ ,$ "$*,)"&$+ R&. 1;18;000

    4UDGEMENT

    ⋆ C/&)$" "$+"$&&! :/") /: I+*!& ' D*"$%$+ HD@C E"(/ G$$"!I&)"!$ C/!- L%+ %/ !- R&.1;18;000 %/>!"+& /$&!%*/ :/"

    "$:)&*( ! /*- /+$"& !*.

    ⋆ A++*%*/! /$&!%*/ /: R&. 5;000 %/ ,$ !*+ :/" $%! !(/-.

  • 8/19/2019 Consumer Act 1986

    34/42

    CASE &

    CHETAN PRAKASH VS MET INSTITUTE

     OF COMPUTER SCIENCE

     ⋆ C$%! "!#!&; :*! -$!" S. S%)+$% &/)(% !+*&&*/ * MET

    I&%*%)%$ /: C/. SC. :/" MCS.

    ⋆ T$ I&%*%)%$ !+ &%*)!%$+ %!% * /"+$" %/ )"&)$ %$ MCS /)"&$&%)+$% !& %/ $!" III -$!" $!&.

    ⋆ H$ +$/&*%$+ %$ :$$& ,$:/"$ +$!"!%*/ /: "$&)%.

    ⋆ S$$*( %!% $ !+ :!*$+ * $!&; $ %"*$+ %/ >*%+"!> %$!+*&&*/ !+ "$)$&%$+ :/" ! "$:)+; %/ >* %$ *&%*%)%$ +*+ /%

    "$&/+$+.

    ⋆ @*!-; $ &$% ! $(! /%*$ %/ %$ *&%*%)%$; !+ %$ /+($+ !

    /!*% * %$ /&)$" :/").

  • 8/19/2019 Consumer Act 1986

    35/42

    CASE &

    CHETAN PRAKASH VS MET INSTITUTE

     OF COMPUTER SCIENCE

     

    4UDGEMENT

    ⋆ T$ I&%*%)%$ !+ %/ !- %$ /!*!%; C$%! "!#!&;

    ⋆ R&. 62;200 !& "$:)+ /: /)"&$ :$$ !+

    ⋆ R&. 32;000 !& /$&!%*/ :/" !"!&&$%.

  • 8/19/2019 Consumer Act 1986

    36/42

    CASE %KRISHAN KUMAR BA4A4 VS PEPSICO

    ⋆ K"*&! !F!F; ! "$&*+$% /: A!+!,!+ )"!&$+ L!-& B Shipra Tangy Twist Potato Chips

    ⋆ !#$% / 28 )$ 2010 !+ &$&$+ *%& ,$*( )+$">$*(%.

    ⋆ H$ >"/%$ %>*$ %/ %$ !):!%)"$".@*"&% $%%$" (/% / "$&/&$;

    I &$/+ "$-; ! (*:%& !$" >!& /::$"$+ %/ * '

    >* $ "$:)&$+.

    ⋆ !F!F !"/!$+ CERS; >/ >"/%$ %/ $&*C/.

    ⋆ C/!- "$:)&$+ %/ !$% %$*" :!)% !+ (!

  • 8/19/2019 Consumer Act 1986

    37/42

    CASE %

    KRISHAN KUMAR BA4A4 VS PEPSICO

    ⋆ CERS %//# %$ *&&)$ %/ %$ C/&)$"& D*&)%$ R$+"$&&! @/");>* !&/ (!

  • 8/19/2019 Consumer Act 1986

    38/42

    ⋆ E+)!%*( /"$ !,/)% ' "*(%& !+ "$&/&*,**%*$& !& /&)$".

    ⋆ A /&)$"& $$+ %/ #/> %$*" "*(%& = "!%*$ %$.

    ⋆ C/&)$"& &/)+ !>!-& /+)% !"#$% &)""//& = "$*!,$ &/&.

    ⋆O,%!* ,*&; "$$*%& !+ ()!"!%$$ !"+& ' #$$ %$ &!:$.

    ⋆ I&%$!+ /: //&$ *%$&; "$:$" "/$"- !#$+ !+ !,$$+ "/+)%&.

    ⋆ R$!+ !,$& !"$:)- :/" ,"!+ !$&; *("$+*$%&; $% >$*(%;MR; $*"- +!%$ !+ &%!+!"+*!%*/ !"#.

    ⋆ C/&)$"& &/)+ "$/"% !- ):!*" %"!+$ "!%*$& %/ "$+"$&&!!($*$&.

    ⋆ "/$+)"$ :/" :**( ! /!*% &/)+ ,$ #/> %/ !.

    ⋆ S-&%$ %/ ,$ /"$ %"!&!"$%.

    RECOMMENDATIONS

  • 8/19/2019 Consumer Act 1986

    39/42

    ⋆ C/&)$" *& * ! +/*!% /&*%*/.

    ⋆ C/&)$"& !& ! !&& ! ,$ !$+ !& #*(.

    ⋆ I+*

  • 8/19/2019 Consumer Act 1986

    40/42

    VIDEO ON

    “4AGO GRAHAK 4AGO”

  • 8/19/2019 Consumer Act 1986

    41/42

      http://www.cag.org.in/guidelines-filing-complaint 

      http://consumerresources.in/2012/0/20/how-to-prepare

    -and-su!mit-a-complaint-to-a-consumer-forum/ 

      http://www.consumerredressal.com/content/content"#/1$/ 

    consumerprotection%act 

      http://consumerresources.in/2012/10/0&/pepsico-penali'ed-for-

     shortchanging -consumer/

      http://ncdrc.nic.in/statistics.html 

      (egal aspects of Business By )khileshwar *athak 

    WEBLIOGRAPHY

    http://www.cag.org.in/guidelines-filing-complainthttp://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://ncdrc.nic.in/statistics.htmlhttp://ncdrc.nic.in/statistics.htmlhttp://ncdrc.nic.in/statistics.htmlhttp://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://consumerresources.in/2012/10/05/pepsico-penalized-for-%0Bshortchanging-consumer/http://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://www.consumerredressal.com/content/contentID/14/consumerprotection_acthttp://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/http://www.cag.org.in/guidelines-filing-complainthttp://www.cag.org.in/guidelines-filing-complaint

  • 8/19/2019 Consumer Act 1986

    42/42