Considreation
4
CONSIDERAATION Consideration refers to ‘YOU’ attitude, sympathy, the human touch and understanding of human nature. Consideration means preparing every message receivers in mind; try to put yourself in their place. You are considerate, you do not lose your temper, you do not accuse and do not charge them without facts the thoughtful consideration is also called “you-attitude”. You should try to visualize your readers their desires problems emotion circumstance and possible reaction to your request. * Focus on “You” instead of “I” and “We”. * Show audience benefit or interest in the receiver. * Emphasize positive, pleasant facts.
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Transcript of Considreation
CONSIDERAATIONConsideration refers to ‘YOU’ attitude, sympathy, the human
touch and understanding of human nature. Consideration means preparing every message receivers in mind; try to put yourself in their place. You are considerate, you do not lose your temper, you do not accuse and do not charge them without facts the thoughtful consideration is also called “you-attitude”.
You should try to visualize your readers their desires problems emotion circumstance and possible reaction to your request.
* Focus on “You” instead of “I” and “We”. * Show audience benefit or interest in the receiver. * Emphasize positive, pleasant facts.
Using “You” does help project a you-attitude. But overuse can lead to a negative reaction.Example:- 1) We-Attitude
2) You-Attitude
* Show audience Benefit or Interest in the Receiver :
Reader may react positively when benefits are shown them. Benefits must meet recipients needs, address their concern, or offer them rewards. Most important they must be perceived as benefits by the receivers.
•Focus on “You” instead of “I” and “We”:
Avoid negative – unpleasant words to show consideration:-
* It is impossible to open an account for you today.
* We don’t refund if the returned item is soiled and unusable.
* When you travel on company expenses, you will not receive approval for first class fare.
* To avoid further delay and inconvenience, we are sending this report by express mail.
KEY POINTS
• All communication should follow certain parameters to make it clear and effective.
• The seven C’s of communication have to be kept in mind to achieve the desired purpose of the communication.
• To make the communication more acceptable to the receiver, it is necessary to design the communication. in term of language, style, of writing, layout, etc. which will appeal to the recipient.
• Also any verbal or written communication should be to the point, give complete necessary details and have a definite purpose.
• And finally all communication should be polite in tone and show respect and courtesy to all the parties mentioned in it.
