Considerations for Developing a Resilient Emergency Communication System
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Transcript of Considerations for Developing a Resilient Emergency Communication System
Considerations for Developing a Resilient Emergency Communication System
Nuwan WaidyanathaSenior Research Fellow, LIRNEasia
Email: nuwan [AT] lirneasia [DOT] net
http://www.lirneasia.net/profiles/nuwan-waidyanathaMobile: +8613888446352 (cn) +94773710394 (lk)
ITU Asia-Pacific Center of Excellences Training on ICT Applications on Mitigating Natural Disaster
2013 November 28
Crowne Plaza, Hanoi, Vietnam
□LIRNEasia Overview
□Focus on Emergency Communication
□Resilience of Emergency Communication Systems
□Action research findings: key considerations■ Bridging the last-mile■ Public health mitigation■ Voice-enabled ICTs for CERTs■ Pictographs to aid lingustically challenged
Outline
Regional ICT Policy Think Tank
Our Work in Disasters
Risk Reduction
Recovery
Mitigation
Prevention
PreparednessResponse
Hazardous event Warning
mitigation, prevention and preparedness are pre-disaster activities that
constitute actions to be taken to limit the impact of
a disaster
Resilience of Emergency Communication Systems
Towards a Multi-agency All-hazards All-media Situational-Awareness and Response
1. Understand the Natural & Industrial hazard risk profile (e.g. Mongolia)
Number of Occurrences(past 10 years)
EconomicLosses(past 10 years)
Number of PeopleAffected(past 10 years)
2. Determine the emergency ICT system:(a) State of the plans, policies, and procedures(b) Clarity of EM stakeholder roles and responsibilities(c) Implementation of multi-agency situational-awareness(d) Gaps in communications and business continuity plans(e) Readiness on all-hazards all-media communication
3. Monitor and evaluate through:(a) Silent-test (b) Table-top exercises (c) Controlled-exercises
Resilience of ICT infrastructure
Infrastructure Vulnerable to------------------ ------------------Submarine cables EarthquakesFibre optics Earthquakes, infrastructureMicrowave Cyclones, Wildfire, powerHF/VHF Sever weatherSatellite Solar flairs, space debris
ICT infrastructure ecosystem - is located in physical space- it is powered by energy sources- it is operated by people
Backhaul networks[issue] :: wired & wireless public networks depend on domestic and international backhaul networks for effective functioning[remedy] :: Competitive market approach to redundancy and business continuity (i.e. liberalized environments, multiple suppliers and technologies)
Congestion[issue] :: consequences of congestion for first responders are extremely serious. [remedy] :: is subscriptions to TETRA networks which are not interconnected to public networks
Bridging the last-mile for warning households
ERP-C(n,m)
ERP-C(n,2)
ERP-C(n,1)
National Early Warning Center
Hazard Information
HubDomestic & International
Sources
ICT
-G(n
)
CO
MM
UN
ITY
(n)
ICT Networks
Sarvodaya Hazard Information Hub
(HIH) Communications Providers
Sarvodaya Communities
Addressable Satellite Radio(AREA)
RemoteAlarmDevice (RAD)
Very SmallApertureTerminalIP alerting
Java enabledMobile phone(MOP)
CDMAPhone(FXP)
Communicating health risks with Healthcare Workers
Sensor
Detection
Decision
Physical World
Broker
Response
Health Providers,Relief Workers
Observe Relevant Data
RTBPm-HealthSurvey
Record and Transmit Data GSMphone
network
RTBPServer and Database
Store Data
RTBPInteractive
Visualization, Analysis and
Event Detection Software
Monitor Data
AffectedPopulation
Automated Alerts
Interactive Analytics
Internet, GSM
network
Internet
Analysts, Health Officials,Epidemiologists, Decision Makers
Manage Relief Effort
Survey responses from 28 health workers from June 2009 to March 2010 Survey responses from 15 health workers from June 2009 to March 2010
No formal Government procedure for sharing health risk information with health workers
At present health workers learn of adverse health events through MEDIA and WORD-OF-MOUTH, in some cases from PEERS
Voice-enabled ICTs for Situational-Reporting
2010
51.84%
Telephony voice quality affecting operating procedures
Pictographs to support Linguistically Challenged
1. Symbols would serve the: a) Illiterate and people with other disabilities b) Overseas travelers and Expatriates illiterate in the local language(s)2. Reduces the a) need to message in too many languages b) load on the networks during a crisis
~30% avg in South/West Asia and Sub-Saharan Africa are illiterate
~ 10% avg improvement in the last 20 yearsSource UNESCO: http://tinyurl.com/bwj3stl
~ 955,000 million/year international tourism departures 2008-2012
~ 1.6 billion/year foretasted for 2020Source World Bank: http://tinyurl.com/bwj3stl
Most countries speak more than one language
Many of them with over 50 languagesSource Ethnologue world languages: http://tinyurl.com/csfg45v
Mobile pictograph alerting
Library of symbols to consider
UNOCHA Noun Project (not defined for alerting) :http //thenounproject.com/collections/ocha-humanitarian-icons/:
Homeland Security Working Group (USA) – adopts from http //symbolstore.org/: :http //www.fgdc.gov/HSWG/ref pages/SymbologyBackground ref.htm: _ _
h
UNOCHA Reliefweb, World Humanitarian and Country Icons :http //reliefweb.int/map/world/world-humanitarian-and-country-icons-2012:
Emergency Mapping Symbols (Canada) : http //emsymbology.org/index.html:
Spot-On & Yazmi “STRIX” + “ASSET” satellite-enabled addressable + broadcast solution
Aligned with ITU's SMART SUSTAINABLE DEVELOPMENT MODEL
School solution with synchronous and asynchronous content delivery
Can be adopted for health; e.g. illustrating complex medical procedures
Also available for Warning & Response at the time of need
ISCRAM-Asia 2014 @ IOTX Lanka
www.iscramasia2014.orgwww.iotxconvention.org
Thank You
Nuwan WaidyanathaNuwan [AT] lirneasia [DOT] net