Conquering the Communication Gap - … · Conquering the Communication Gap Working with Different...
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Conquering the Communication Gap Working with Different Co-Workers Andrea Ballard, SPHR Expecting Change LLC ICSEW May 15, 2018
Transcript of Conquering the Communication Gap - … · Conquering the Communication Gap Working with Different...
Conquering the Communication Gap
Working with Different Co-Workers
Andrea Ballard, SPHRExpecting Change LLC
ICSEWMay 15, 2018
Today’s TopicsFramework
Workplace ConsiderationsTake-Aways
What’s Your IQ*?
* Introvert Quotient
What’s Your IQ*?
* Introvert Quotient
1. This psychologist coined the term “introvert” in the 1920s:
a) Ivan Pavlov
b) Sigmund Freud
c) B.F. Skinner
d) Carl Jung
e) None of the above
What’s Your IQ*?
* Introvert Quotient
1. This psychologist coined the term “introvert” in the 1920s:
a) Ivan Pavlov
b) Sigmund Freud
c) B.F. Skinner
d) ➔ Carl Jung
e) None of the above
What’s Your IQ*?
* Introvert Quotient
2. The general US population is roughly
a) 25% introvert, 75% extrovert
b) 10% introvert, 90% extrovert
c) 60% introvert, 40% extrovert
d) 50% introvert, 50% extrovert
What’s Your IQ*?
* Introvert Quotient
2. The general US population is roughly
a) 25% introvert, 75% extrovert
b) 10% introvert, 90% extrovert
c) 60% introvert, 40% extrovert
d) ➔ 50% introvert, 50% extrovert
What’s Your IQ*?
* Introvert Quotient
3. Introverts are:a) Shy
b) Antisocial
c) Party Poopers
d) Energized by solitude
e) Serial killers in waiting
f) All of the above
g) None of the above
What’s Your IQ*?
* Introvert Quotient
3. Introverts are:a) Shy
b) Antisocial
c) Party Poopers
d) ➔ Energized by solitude
e) Serial killers in waiting
f) All of the above
g) None of the above
How would you describe yourself? Introverted or
Extroverted?Take the test:
https://www.quietrev.com/the-introvert-test/
Introvert ≠
Shy
A Few Disclaimers…
Closing the communication gap
Things to Understand
Introverts do best with
space and quiet to gather and process their thoughts; Extroverts enjoy
stimulating group work.
1
In general, introverts like to
listen, extroverts like to
talk.
2
In most situations, introverts
process internally, and extroverts externally.
3
Know that extroverts prefer
face-to-face, verbal communication, while introverts tend to prefer
written communication.
4
Extroverts tend to be
outwardly expressive and easier to read; Introverts appear to be more measured and reserved.
5
Closing the communication gap
Things to Try
Set clear expectations and
measures of success.
1
Give everyone (esp. introverts) permission to share ideas that are
imperfect and
incomplete.
2
Keep meetings
on topic and on time.
3
Silence is golden.
4
Redefineparticipation and
engagement.
5
Resources
THANK YOU.
Questions?
The Introvert ExpertToday’s presentation is based on research and work from
Beth Buelow, PCCProfessional Speaker, Certified Coach,
Author, Podcaster
TheIntrovertEntrepreneur.com253.617.0779
Employee Relations Expert
Andrea Ballard, SPHRHR Consultant, Certified Trainer
ExpectingChange.com206.795.6265
