CONNECTION (RTC) Clipper Discount ID Card TRANSIT CONNECTION (RTC) Clipper ® Discount ID Card...

REGIONAL TRANSIT CONNECTION (RTC)

Clipper® DiscountID Card

Getting Started with Clipper

How to Use Your Card

Accessibility Features

How to Replace or Renew Your Card

Important Tips

HOW TO USE YOUR CLIPPER CARD

This brochure explains how

to use your Regional Transit

Connection (RTC) Clipper

card to pay transit fares and

how to replace and renew

your card. It also describes

accessible features and

provides important tips.

Contact UsNeed help or have a question?

Get in touch with us.

Phone: 877.878.8883

Fax: 925.686.8221

TTY/TDD: 711 or 800.735.2929

(and type “Clipper”)

Web: clippercard.com

Email: [email protected]

Mail: P.O. Box 318

Concord, CA 94522-0318

Follow:

Bay Area Clipper

1

HOW TO USE YOUR CLIPPER CARD

TTY/TDD: 711 or 800.735.2929

It’s an ID cardthatprovesyoureligibilityfordiscountfaresonpublictransit.

It’s a Clipper cardthatyoucanusetopaydiscountedfaresonpublictransitaroundtheBayArea.

Clipperoffersotherbenefits:

Itmanagesyourmonthlydiscountpasses,discountcashfaresandtransfers.

Ifyourcardislostorstolen,yourbalanceisprotected.

Itoffersmanyconvenientwaystoloadpasses,ticketsorcashvalueonyourcard.

Your RTC Clipper Card

Two Cards in One!

2 877.878.8883 | clippercard.com

HOW TO GET STARTED USING CLIPPER

1. Create an online account (optional).AnonlineaccountmakesiteasiertomanageyourClippercard.ItalsoallowsyoutosetupAutoloadforautomaticreloadsfromyourcreditcardorbankaccount.Tosetupanonlineaccountforthefirsttime,callClipperCustomerService.

2. Add value to your card.YoucanaddanycombinationofvalueontoyourClippercard,includingmonthlypasses,discountticketsandcashvalue.Forexample,ifyouwanttopayyourfareinMunistationswithanunlimited-ridepass,butalsowanttorideBART,youcanloadaMunipassaswellascashvalueforridingBART.Ifyoualwayspaywithcashwhenridingtransit,youcansimplyaddcashvalue.Forinformationonpasses,contactyourlocaltransitagencybycalling511.

You can add value to your card: In person

• AtaClipperretailer(suchasWalgreens)

• Atatransitagencyticketmachine(BARTmachinesloadcashvalueonly;othermachinescanloadpasses,ticketsandcashvalue)

3TTY/TDD: 711 or 800.735.2929

HOW TO GET STARTED USING CLIPPER

• AtaClipperCustomerServiceCenterorlocaltransitagencyticketoffice

–Findalistoflocationsnearyouatclippercard.com/retail,orcallClipperCustomerService.

–Generally,youcanpaywithcredit/debitcardorcash.

Online at clippercard.com

By calling Clipper Customer Service

• Ifyouaddvaluebyphoneoronline,pleaseallowuptofivedaysforyourvaluetobeavailable.

By setting up Autoload

• Alwayshavevaluewhenyouneedit!IfyousetupAutoload,yourcardbalancewillbereplenishedwheneveryourcashbalancefallsbelow$10oryourpassorticketexpires.

Ifyouaddvaluetoyourcardinpersonoroverthephone,besuretospecifyifyouwantapassand/orcashvalue.


HOW TO USE YOUR CARD TO PAY FARES

1. Locate the Clipper card reader. Insidethedoorofabusorstreetcar

AttheMuniorBARTfaregates

OntheCaltrainorVTAplatform

Attheferryterminal

Onacablecar,theconductorcarriesahandheldcardreader.

2. Tag your card by holding it flat against the Clipper logo. Clipperautomaticallychecksforavalidpass.Ifyoudon’thaveapassonyourcard,itwilldeductthediscountedfarefromthecashvalueonyourcardandapplyanyappropriatetransferdiscount.Here’swhattoexpectwhenyoutagyourcard:

On buses, streetcars, ferries, Caltrain and VTA:Thecardreaderwillbeepanddisplayagreenlightand“OK”toindicateyouhavesuccessfullytaggedyourcardandcanboard.Ayellowlightindicatesyourvalueislow.Youcanstillboard,butaddvaluebeforeyournexttrip.Aredlightandthreebeepsindicateyoudonothaveenoughvalueonyourcard,andyouwillneedtopaycash.

In BART stations:Thegateswillopen,andthedisplaywillsay“OK”

5TTY/TDD: 711 or 800.735.2929

toindicateyouhavesuccessfullytaggedyourcardandcanenterthepaidarea.Ifthegatesbeeporfailtoopen,youmayhavetaggedyourcardtooquicklyormaynothaveenoughvalueonyourcard.Trytaggingagain,oraddvalueataticketmachineifyourbalanceistoolow.Besuretotagatafaregateevenifyouaretakinganelevatortoaccesstheplatform.

In Muni stations:Whenyouusetheregularfaregates,thereaderwillbeep,anddisplayagreenarrowand“Pleaseenter.”Thegateswillopentoindicateyouhavesuccessfullytaggedyourcard.Ifyouareunabletotagandpayyourfare,thegateswillbeepthreetimesanddisplay“SeeAgent”withared“X”.Theaccessiblegatesnexttothestationagentboothopenassoonastheydetectsomeone,butyoushouldstilltagthefaregatetopayyourfare,asproof-of-paymentofficersmayasktocheckyourClippercardtoensureyouhavepaid.Whenenteringthestationviaelevator,youmustexittheelevatorattheconcourselevelandtagyourcardtoafaregateortoacardreaderadjacenttotheconcourseelevators.


3. Tag off if you need to at the end of your trip. IfyourideBART,Caltrain,GoldenGateTransit,MarinTransit,SanFranciscoBayFerryorSonomaCountyTransit,youmust“tagoff”bytaggingyourcardtoaClippercardreaderattheendofyourtrip.Theseagenciescalculateyourfarebasedonhowfaryoutravel.Ifyouforgettotagoffattheendofyourtrip,youwillbechargedthefareforthemaximumdistance.

TolearnmoreabouthowClipperworksonyourtransitservice,visitclippercard.com.

Check your balance.

Lookatthecardreaderdisplaywhenyoutagyourcard.

TagyourcardtoaticketmachineorinsertitinaClipperAddValuemachine.

Logintoyouraccountatclippercard.com.

CallClipperCustomerServiceatthenumbersonthebackofyourcard.

AskatatransitagencyticketofficeorClipperCustomerServiceCenter.

7TTY/TDD: 711 or 800.735.2929

For users with visual disabilities:

Audio assistance:TransitagencyticketmachinesandClipperAddValuemachinesaredesignedwithaudiobuttonsandearphone/headphonejacks.Theaudiobuttonislocatedontheleftsideofthemachine.Pressthebuttonforrecordedinstructions.

Braille:TicketmachinebuttonsarelabeledinBraille.Fortouchscreeninstructions,youmayusetheaudiofeaturedescribedabove.

Screen readers:Clippercard.comisdesignedtoworkwithscreenreadersoftware.

Alternate format materials: Downloadthisbrochureinlarge-printformatorasareadablePDFatclippercard.com/rtc.YoucanalsocallClipperCustomerServiceoremailcustserv@clippercard.comtorequestthisbrochureinlarge-printformatorasareadablePDF.

For users with hearing disabilities:

California Relay Service:Call711or800.735.2929usingTTY/TDDmachinesandtype“Clipper.”

ACCESSIBILITY FEATURES


Keep your value! Ifyourequestareplacementcard,Clipperwilltransferyourbalance,anyunusedpassesandevenyourAutoloadinstructionstoyournewcard.

HOW TO REPLACE YOUR CLIPPER CARD

If your card is lost or stolen:

1. CallClipperCustomerServicetoreportitlostorstolen.Clipperwillputablockonyourlostcard,sonooneelsecanuseit.

2. CallorvisitatransitagencytorequestaLostCardApplication,ordownloadanapplicationattransit.511.org/rtc.

3. Completetheapplication.

4. Submittheapplicationinpersonatatransitagencyofficeorbymailtotheaddressontheform.

• Includethe$5replacementfee.

• Allow7to10daysforprocessing.

9TTY/TDD: 711 or 800.735.2929

If your card is damaged:

1. Callorvisitatransitagencytorequestareplacementcardapplication,ordownloadanapplicationattransit.511.org/rtc.

2. Completetheapplication.

3. Submittheapplicationinpersonatatransitagencyofficeorbymailtotheaddressontheform.

• Includethe$5replacementfee.

• Allow7to10daysforprocessing.

Carryyourdamagedcardtocontinuetorideandpaythediscountedcashfareuntilyoureceiveyourreplacementcard.

If your card is defective:

Ifyouthinkyourcardisdefectiveandwanttoreplaceitwithoutpayingafee,youmusttakeittoalocaltransitagency.Thereplacementfeewillbewaivedifthecardisobviouslydefective.


HOW TO RENEW YOUR CARD

You should receive a renewal reminder 60 days before your card expires.

Ifyouhavea“P”(indicatingpermanentdisability)onyourcard,completearenewalapplicationandmailittotheMedicalCertifieralongwithacheckormoneyorderfor$3.Ifyoudonotreceivearenewalapplication,callyourlocaltransitagencyat511torequestone.

Ifyoudonothavea“P”onyourcard,youmustrenewinpersonatyourlocaltransitagency.

Allow15to21businessdaystoreceiveyourcardinthemail.

Transferring value and Autoload settings:

Ifyouroldcardhasacashvaluebalancewhenitexpires,callClipperCustomerServiceafteryoureceiveyournewcardtorequestthefundsbetransferred.

IfyouhadAutoloadsetuponyourcard,you’llneedtosetitupagainonyournewcard.

IfyoudonotplantorenewyourRTCClippercardandyourexpiredcard

11TTY/TDD: 711 or 800.735.2929

IfyouhavecashvalueremainingonyourRTCClippercard,callClipperCustomerServiceafteryoureceiveyourSeniorClippercardandrequestatransferoffundstoyournewcard.

hascashvalueremaining,callClipperCustomerServiceforarefund.

You may not need an RTC Clipper card!

Ifyouareasenioraged65+andyouDONOTtravelwithanattendant:

DonotrenewyourRTCClippercard!Instead,applyforaSeniorClippercard.YougetthesamediscountsasanRTCClippercard,buttheSeniorcardisfree,andyouneverhavetorenewit.

YoucanapplyforyourSeniorClippercardbymail,emailorfaxandhaveyourcardmailedtoyou.YoucangetaSeniorClippercardonthespotbyapplyinginpersonatatransitagencyticketofficeorClipperCustomerServiceCenter.

Visitclippercard.com/discountsforinformationonhowtoapply,orcallClipperCustomerService.


IMPORTANT CARD TIPS

Do not punch a holeinyourcard.Aholewillcausethecardtostopworking.

Paratransit servicesdonotacceptRTCClippercardsforfarepayment.

Tag off at the end of your tripwhenyouride:

• BART

• Caltrain

• GoldenGateTransit

• MarinTransit

• SanFranciscoBayFerry

• SonomaCountyTransit

Theseagencieschargefaresbasedonthedistanceyoutravel.Ifyouforgettotagoffattheendofyourtrip,thesystemwillchargeyouthefull-distancefare.

Visitclippercard.comtolearnmoreabouthowClipperworksonyourtransitservice.

13TTY/TDD: 711 or 800.735.2929

WAYS TO LOAD YOUR CARD • InpersonataClipperretailer,transitagency

ticketmachineoroffice,orClipperCustomerServiceCenter

• CallClipperCustomerServiceat877.878.8883

• Onlineatclippercard.com

• SetupAutoload

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RTC CLIPPER CARD QUICK GUIDE

Keep the handy RTC Clipper quick guide with your card

CUT

CLIPPER CONTACT INFORMATION

Phone:877.878.8883

Fax:925.686.8221

TTY/TDD:711or800.735.2929(andtype“Clipper”)

Web:clippercard.com

Email:[email protected]

Mail:P.O.Box318Concord,CA9452-0318

RTC Card#: ___________________

CARD READER LOCATIONS• Insidethedoorofabusor

streetcar• AtMuniorBARTfaregates• OnaCaltrainorVTAplatform• Ataferryterminal

HOW TO USE YOUR CARD1.LookforaClippercard

readerandholdyourcardflatagainsttheClipperlogo.

2.Waitforabeeporforthefaregatestoopenandcontinueon.

3.Tagyourcardagainatyourdestination,ifnecessary.

Clipperistheall-in-onetransitcardacceptedonmostBayAreatransitsystems.

CUT

PUB:01/16PD:01/16

FOLD

clippercard.com 877.878.8883

TTY/TDD: 711 or 800.735.2929

Follow:

Bay Area Clipper

CONNECTION (RTC) Clipper Discount ID Card TRANSIT CONNECTION (RTC) Clipper ® Discount ID Card...

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