Connecting Your Business to the Cloud

Jeff Coomans

Sr. Manager – New Product Development

Hawaiian Telcom

Agenda

• What is the Cloud?

• Top Cloud Apps

• How Do I Get Started?

• Examples

Business Benefits

Migration Strategies

Disclaimer

Hawaiian Telcom does not specifically endorse

any of the companies mentioned in this

presentation.

• SaaS = Software as a Service

– Software and applications to run

business operations over a network.

• PaaS = Platform as a Service

– A software platform that allows

developers to write applications that

run in the cloud.

• IaaS = Infrastructure as a Service

– Renting shared computing

infrastructure, such as servers, storage,

processing capacity, databases or

networking

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Cloud Definitions Cutting through the Confusion

SaaS

PaaS

IaaS

Perceived Cloud Benefits

54%

We will save money

53%

54%

54%

47%

We will be more productive

53%

54%

46%

40%

We will be more flexible

44%

43%

39%

33%

We will be more innovative

33%

36%

33%

27%

We will be more responsive

24%

23%

28%

2-10

11-20

21-50

Total

Employees

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• Eliminate Upfront Hardware/Software Costs

• Lower Ongoing Costs (Install & Support, Power, etc.)

• Avoid Technology Obsolescence Cost

• Improved Availability (“Always On”)

• Greater Accessibility (Desk, Home, Mobile)

• Improved Functionality Productivity

• Add New Services Quickly

• Expand/Contract on Demand Scalability

• Keep the Business Running During Outages

• Recover Cleanly and Quickly from Significant Events

Business Continuity & Disaster Recovery

• Benefit from a Service Provider’s “Defense in Depth”

• Reduce Internet Footprint Security

Cloud Benefits

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Cloud Adoption

Current Adopters

Next Wave (2-3 Years)

Total Using Cloud (3 Years)

Nonadopters

25% 41% 53% 58% 60%

51% 42% 32% 29% 31%

76% 82% 85% 87% 91%

24% 17% 15% 13% 10%

2-10 11-25 26-50 51-100 101-250

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Top Cloud Apps Top Services Currently Deployed

• Email

• Unified Communications

– Voice

– Instant Messaging

• Online Backup

Up and Coming

• File Sharing / Collaboration

• Web Conferencing

• Project Management / CRM

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How Do We Get There?

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Cloud Checklist

Implement • Cut-over • Training (End-User and

Admin)

Manage • Ongoing Moves, Adds,

Changes • Metrics & Reporting

Engage a Managed Services Professional to Plan & Design • Which App. First? • What are my Business

Requirements? • Migration Strategy

Choose a Vendor(s) • Free vs. Paid • Public vs. Private • Terms of Service / SLA

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Example: Email Plan & Design

• Business Needs • Client Support (PC, Mobile, etc.) • Functionality (Calendar, Anti-Spam, etc.) • Synchronization • Storage Space • Security & Regulatory Compliance

• Bandwidth Requirements

• Approx. 1-7 Kbps of peak usage/user

• Migration Strategy • Clean Up Current Directory Information

(Meta Data.) • Archive/Migrate Old Messages • Update MX Record

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Example: Email Choose a Vendor

• Free vs. Paid • Remember, if it’s free, you are NOT the

customer!

• Public vs. Private • Just for me, or shared? Security level

and/or compliance usually decides

• Terms of Service / SLA • Availability SLA • Performance SLA • Data Ownership • Contract Termination • Response / Repair Times

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Example: Online Backup Plan & Design

• Business Needs • Platform Support (OS, Server, Client) • Functionality (Automated, Incremental,

etc.) • Encryption (TNO) • Storage Space • Security & Regulatory Compliance • Recovery

• Bandwidth Requirements

• App. Configurable?

• Migration Strategy • Client Selection • Data Selection (Full, Partial, etc.) • Seeding

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Example: Online Backup Choose a Vendor

• Free vs. Paid • Remember, if it’s free, you are NOT the

customer!

• Terms of Service / SLA • Availability SLA • Performance SLA • Data Ownership • Contract Termination • Recovery Times • Overage (Usage)

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QUESTIONS?