Connecting social & civic participation with codesign in

health services, in age-friendly Auckland

Carol Hayward

Policy“..patients and other community stakeholders should be involved in or have their views factored into significant and other decisions of public interest.”WDHB Public consultation & engagement policy

Ethnically Diverse - 20% is Asian, 10% Māori and 7% Pacific, one third born overseas, nearly 200 different languages spoken

Disability - disabled people make up approximately one in four of the population

Waitemata’s Population

2013 20340

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

65-74 75-84 85+

Ageing - 13% of the population are over 65 years

Engagement approach• Consumer representatives• Health of Older People Stakeholder

network• Kaumatua forum• Engagement guidelines and inclusive

events guidelines consider needs of older people

Co-design guidelinesCo-design is a way of improving healthcare services with patients.

Co-design focuses on understanding and improving patients’ experiences of services as well as the services themselves.

Health literacyAn individual can be health literate by using the skills needed to find, understand, evaluate, communicate and use information

Health care professionals can be health literate by presenting information in ways that improve understanding and the ability of people to act on the information

Health care organisations and systems can be health literate by providing equal, easy, and shame-free access to and delivery of health care and health information

Volunteers• Green Coats• St Johns• Meals on Wheels• Volunteer Stroke

Service

Why do people volunteer