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Connecting | Campaigning | Championing

Winter 2012

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RETAIL & LEISUREPEOPLE & PERFORMANCE

C M Y CM MY CY CMY K

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CONTENTS:

4 New Members

8 Councils’ Ambitions

9 College Merger

11 Retail & Leisure

16 Manufacturing Milestones

18 People & Performance

22 Ask the Coach

Dundee & AngusChamber of Commerce

enquiries@dundeeandanguschamber.co.ukwww.dundeeandanguschamber.co.ukt: 01382 228545

Cover photograph: ‘New Olympia’ © Dundee City CouncilDesigned by Creative Graffix.Proofed by Pat Baxter Language Services.Printed by Let’s Talk Print.

Dundee & Angus Chamber of Commerce is proud to acknowledge its Platinum Partners:

A word from the President

C M Y CM MY CY CMY K

Dear Member

I am proud and honoured to be the President of DACC at such an exciting time for the Chamber and for Dundee and Angus.

Your Chamber continues to grow, with new members from many different sectors joining this year to maintain our very broad and representative mix of businesses from across the region. But, I want to go further and when I addressed the 2012 AGM, I set a goal of doubling the Chamber’s membership. This is a tough target, but if every existing member refers just one potential new member to us in the next 12 months, it wouldn’t take us long to achieve. I hope that you will be able to support this campaign.

I see my other main roles as your President as:

• MaintaininggoodgovernanceandmakingsurethattheChamber’slong-term finances are secure

• Buildingachamberofcommercethatpeoplechoosetoengagewithbecauseit is dynamic and because they are proud of what the Chamber is doing to make Dundee and Angus successful

• GivingtheChamberaneffectivevoicetolobbyUK,Scottishandlocalpoliticians on critical business and economic issues

• Makingsurethatbusinessgetsthepraiseitdeservesforthegreatjobitdoes.

I would like to thank everyone who has supported DACC in 2012, and I wish you all a very Merry Christmas and a Happy New Year.

Best regards

Jim Pickett, DACC President

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Anjum Rahmatulla RSHomAnjum Rahmatulla RSHom is a registered homeopath, in practice since 2000. She works in both the Dundee and St Andrews area, providing homeopathic services and consultations. Homeopathy is a system of medicine providing individualised holistic care for all ages. It can be used for treating common everyday complaints, or

long-term problems associated with chronic illness. What is fundamental to this system is treating the person behind the symptoms of disease or illness, and facilitating the body’s self-healing potential.www.aaraam.co.ukTel: 07870 642833

AJ FitchetAs a Chartered Architect with over 10 years’ experience, Alastair has been involved in a large number of house extensions, conversions, one-off houses, developer housing, listed buildings and small commercial units. ajfitchet | architect llp, his new Architectural practice in Broughty Ferry, undertakes

commissions from concept to completion (and any stage in between) in the east of Scotland, and also welcomes commissions from much further afield.www.ajfitchet.co.ukTel: 07939 540054

Advanced Pest SolutionsAPS Limited is an innovative biocontrol company, developing technologies that address an increasing need for effective and environmentally sustainable replacements for synthetic chemicals. The company’s lead product, Biolyse®, is a world first – a bacteriophage-based solution for washed and packed

fresh produce. APS also works in the field of insect control, being famous for its work on the great Scottish biting midge, including its online midge forecasting service (www.midgeforecast.co.uk) and most recently, its innovative and award-wining insect repellent ‘Smidge’.www.advancedpestsolutions.co.ukTel: 01382 561696

Alyth Photography LtdJohn Lindsay is a local Perthshire photographer, also covering Dundee and Angus. The Alyth Photography Ltd mobile studio is brought to you for professional photographs to be taken in the comfort of your own home or chosen location. Your children, family and pets can feel at ease in familiar surroundings and are therefore able to

enjoy their photo shoot, ensuring spectacular results. John is also available to take photographs for websites and advertising as well as panoramic pictures.www.alythphotography.co.ukTel: 01828 632010

Along Came KirstyAlong Came Kirsty is a consultancy that supports individuals, projects, groups, small/medium sized charities and social enterprises. We take your time and stress away carrying out the following services: fundraising searches and producing reports; writing grant applications; monitoring projects; developing

and completing evaluations; and consultations. The Along Came Kirsty Creative Fundraising Events Team is available to provide ideas for potential events and to carry out everything from venue searching and liaison, right through to on the day management of the event. www.alongcamekirsty.co.ukTel: 07512 163618

Membership MattersIt’s great to see so many new members over the next few pages. We’ve had well over 100 organisations joining the Chamber this year, and growing the Chamber is one of President Jim Pickett’s main aims during his term of office. Key to this is the ‘Bring a Friend’ series of breakfast events, held at various Chamber member venues, where a Chamber member brings along a non-member to hear a presentation from one of our Platinum Partners. We’d love to double the Chamber membership this way, and with your help we can. 2012 events have also included our flagship ‘High Noon’ lunch with Danny Alexander MP and partnering with Digital Spark for an evening of innovation and imagination at The McManus, and you can be sure that 2013 will be another year of exciting and innovative events.

Call 01382 228545 to find out more about the Chamber, what we do, and how membership could benefit your business.

ANJUMRAHMATULLA

RSHom

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Dundee KartingDundee Karting is Scotland’s largest indoor go-karting arena. This exciting new venture is now open in Myrekirk Road, Dundee. It offers a bespoke service for corporate and team-building events for up to 50 drivers as well as individual racing. Dundee Karting is the ultimate venue to which to bring clients, or to invite

staff to a team-building exercise.www.dundeekarting.co.ukTel: 01382 624510

D & H DevelopmentsD & H Developments have an excellent reputation for quality construction projects, delivered on budget. Their ethos is one of ‘collaboration’, involving the client all the way through the processes to establish value for money. With their local labour force they are able to control the quality and delivery of all projects from a straightforward

extension to the most complicated conversion or refurbishment project. They take huge pride in the standard of work they deliver and strive to provide the highest quality available within their clients’ budgets.

www.dhdevelopments.co.ukTel: 01382 202555

JB Sexton InteriorsEstablished in 1980, JB Sexton Interiors is an independent, family-run business which prides itself on its first-class reputation and highly professional service. With their friendly sales team and fully qualified and expert installation teams, their aim is to provide each of their customers with a personal, bespoke and complete

design and installation service.www.jbsexton.co.ukTel: 01382 456950

Harman Scott ArchitectureHarman Scott is a highly experienced architect, having worked throughout the UK for over 30 years, providing high quality architectural and associated services to clients, managing projects from inception to completion. The ethos is simple – to strive to create elegant (new and refurbished) buildings of a traditional quality but with a modern twist,

to delight clients and building users. The solutions aim to be appropriate, sustainable and robust, to meet clients’ detailed needs, and within an agreed budget and timescale. www.harmanscott.co.ukTel: 07717 472062

Barry’s Web DesignBarry Mitchell has been designing usable, cost-effective websites for businesses across the UK since 2002. He specialises in designing and optimising websites that attract visitors from the major search engines – after all, if you have a website and no one can find it on the search engines then what’s the point in having a website?

Barry provides affordable website design for small to medium-sized businesses, and will design the website around your company image, optimising it to enable your business to be found on the search engines in top end positions.www.barryswebdesign.co.ukTel: 01382 525896

Clearwater HydrotherapyIntroducing Clearwater Hydrotherapy – a new type of warm water experience which allows people to swim WITHOUT chlorine, and gives access to the first Hydrotherapy Treadmill available for hire in Scotland. Their facilities are tailored to assist anyone – including those with severe and multiple impairments – to enjoy

the benefits of water for exercise, relaxation and, importantly, for rehabilitation. The warm water pools are maintained around 34 degrees C, allowing new-born babies to use the pool; while the warmth of the water can also help to alleviate pain.www.clearwaterhydrotherapy.co.ukTel: 07535 647258

Jon Frullani Architect LLPJon Frullani Architect LLP has offices in Dundee and Anstruther and offers a wide range of architectural services within Tayside, Angus, Perth and Kinross, and Fife. Experienced in new build and refurbishment projects within healthcare, education, commercial, leisure and industrial, they specialise in residential

new builds, conversions and extensions. They offer a personal bespoke service tailored to the client’s individual needs and deliver a contemporary design on budget and on time.www.jonfrullaniarchitect.co.ukTel: 01382 679214

D HD&&HD E V E L O P M E N T S

J o i n e r y & B u i l d i n g C o n t r a c t o r s

with compliments

5 STAR QUALITY SERVICE GUARANTEED

18 Dalgleish House, 2 Scrimgeour Place, Dundee DD3 6TUTel/Fax. 01382 202555 • Mobile: 07740 679289

e-mail: steven@dhdevelopments.co.uk • www.dhdevelopments.co.uk

VAT Reg. No. 874 7760 73

SCOTLAND’S LARGEST INDOOR KARTING CENTRE.

01382 624510

info@dundeekarting.co.uk

HARMAN SCOTT ARCHITECTURE

ClearwaterHydrotherapy

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Simply Bows and Chair CoversSimply Bows and Chair Covers manufacture high-quality chair covers and accessories for you to hire for your special event. They are a professional team of event and wedding specialists with over 20 years’ experience in the industry, working on many weddings and high-profile corporate gatherings in some of the most prestigious

venues in the UK.www.simplybowsandchaircovers.co.ukTel: 07783 133757

Partners Hair and BeautyPartners Hair and Beauty was voted Scottish Hair Salon of the Year at the Scottish Hair and Beauty awards in May 2012, and is Tayside’s first exclusive, multi-award winning Aveda Salon. It was also voted Best Hair and Beauty Salon in Tayside and Angus, and Best Small Business for the last three years by ‘The Best of’. Using

plant and flower derived products, with one mission – connecting hair, beauty and wellness – the salon has a reputation for stylists and colourists that are well trained and a product that’s phenomenal. www.partnershairandbeauty.co.ukTel: 01382 732737

Mhairi Mackenzie AssociatesSuccessful businesses understand that for commercial success it is critical to recruit the right people. As recruitment specialists, Mhairi Mackenzie Associates work in partnership with you to find and appoint talented personnel, building a solid foundation for your business and thus accelerating growth. They offer a high value,

low cost alternative to recruitment agency fees, charging a cost-effective, fixed day rate for their expertise.www.mhairimackenzieassociates.co.ukTel: 07788 485685

s1 jobss1jobs is the North East’s and Scotland’s most popular recruitment platform, reaching one in five of the Scottish working population. With over 614,000 (ABCe audit January 2012) unique monthly users and over 1 million monthly user sessions, s1jobs has more talented Scots than any other site. They provide unrivalled targeting

of Scottish jobseekers with 86% of traffic originating in Scotland. And what’s more, they are the North East’s largest recruitment site for jobseekers and employers alike, offering first class recruitment solutions.www.s1jobs.comTel: 01224 619765

Tayside Audio VisualSince 1991, Tayside Audio Visual has earned a reputation as one of the most professional and respected AV Hire companies in the UK. They understand that organising a conference or event can be difficult enough without thinking about the AV requirements. Their experience allows them to offer

you advice in a situation where you may not be totally sure of what to do next. Tayside Audio Visual stocks a large and comprehensive range of conference hire equipment. Call for a bespoke estimate to suit your requirements. Tel: 0845 2004599

Mackie’s at Taypack LimitedMackie’s at Taypack Limited is a joint venture between Mackie’s of Scotland Limited and Taylors Food Group Limited. Both shareholders are long established family run farming businesses dating back several generations to the 1920s. The strength of the Mackie’s established brand, together with Taylors’ expertise in growing and

production, made this an ideal partnership. Five flavours of crisps were launched at the Royal Highland Show in June 2009 and two weeks later MaT received their first order from Tesco.www.mackiescrisps.co.ukTel: 01828 686688

MDV Commercial Property ManagementEstablished in 2011, MDV Commercial Property Management provides tailor made property management solutions for commercial and mixed commercial/residential portfolios for the whole of the Dundee and Angus area as well as further afield.

Experienced in multi-let office buildings and retail centres as well as stand-alone shop, industrial and office units, MDV offer a one-stop shop for all your property management needs. www.mdvcommercial.co.ukTel: 01241 890230

COMMERCIAL PROPERTY

MANAGEMENT

V D M

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Maxwell Bruce Ltdwww.maxwellbruce.comTel: 01382 725101

Denkiwww.denki.co.ukTel: 01382 308645

Contract Solutionswww.csg-limited.co.ukTel: 01224 772770

David Keddie Wealth Management Ltdwww.davidkeddie.co.ukTel: 01382 561616

Smart Cookie Films Ltdwww.facebook.com/SmartCookie ConsultancyTel: 07765 966126

MSD Design Ltdwww.msddesignltd.comTel: 01224 897238

AMCA ArchitectsTel: 01328 774111

Tayprint Ltdwww.tayprint.comTel: 01382 623111

Valentine InternationalTel: 01307 466325

Strathmore Potatoes Ltdwww.strathmorepotatoes.co.ukTel: 01307 464654

Other New Members:

THANK YOUThank you to all our members who brought non-members along to our latest

Bring a Friend Breakfast at the Landmark on 23rd of November.

There was a great buzz in the room as Pete Downes, Principal of the University of Dundee, gave an inspirational talk about the university and its role.

The members who brought guests were:

TalkBuddywww.talkbuddy.co.uk

Walker Dunnettwww.walkerdunnett.co.uk

Landmark Hotelwww.thelandmarkdundee.co.uk

My Pinkie Promisewww.mypinkiepromise.co.uk

Investors in People Scotlandwww.iipscotland.co.uk

Harman Scott Architecturewww.harmanscott.co.uk

NatWest Bankwww.natwest.com

Creative Graffixwww.creativegraffix.com

Clickypointswww.clickypoints.com

Salos Sunesiswww.salos-sunesis.com

Pressurefabwww.pressurefab.com

French Dressingwww.lefrenchdressing.co.uk

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Dundee City Council Looks to the FutureæCounCillor Ken Guild, Leader of Dundee City Council, writes:

Dundee City Council remains firm in its commitment to help the local economy during these challenging times.

We are investing in our local communities with a £420 million building programme covering schools, leisure facilities and housing.

Plans are well advanced for the redevelopment of our central waterfront, with a £1 billion transformation project now taking shape and continuing over the next decade.

People, organisations and businesses in the city are fully behind the V&A project and believe that the city is moving forward together in the right direction.

The biggest challenge for the council is growing the economy and bringing jobsintothecity.Wehaveaworld-classreputation in the computer games industry and in life sciences.

We need to build on this success, and work is well underway by the council and its partners to prepare for investment in the city to support offshore energy projects.

This continues to hold the prospect of several hundred jobs for the city and we are confident that our memorandum of understanding with our partners in Forth Ports, SSE and Scottish Enterprise will deliver for the local economy. The Scottish Government’s commitment to renewable energy and the companies that will create new jobs and wealth is undiminished.

We are dedicated to improving prospects

for young people in Dundee and are working with a range of local companies to maximise opportunities going forward.

For the first time in twenty years we have seen an increase in the population of Dundee and the city council will continue to work with the private sector to lay further foundations for growth.

I firmly believe that because of our strength of partnership working in Dundee, we will be well placed when the national economy picks up once more.

www.dundeecity.gov.uk

Platinum Partners

Team Angusæ

CounCillor iAn GAul, Leader of Angus Council, writes:

POLITICS at any level can be a ‘difficult’ business and the last five years spent in opposition, where a traditional Administration versus Opposition adversarial atmosphere prevailed, really lived up to the difficult tag.

It made me think about how the politicallandscape in Angus could be changed, and following the council elections in May, I was fortunate to be given the opportunity to put my thoughts into practice.As the new leader of Angus Council my first priority was to change the extant ‘them and us’ view to one that is open and

inclusive.Ipersonallycalledeachnon-SNP Angus councillor; extending a hand of friendship so we could work together for the betterment of Angus. Discussions with senior officers followed and so Team Angus was born.

This ‘one council’ approach is about breaking down barriers to help us do things differently, whether that’s through cross party budget planning or having a more relaxed dress code in the office. Encouraging and using all the available talent on the team is just common sense – how else will be able to deliver the outcomes Angus’ people, communities and businesses deserve?

So what is Team Angus’ relationship with business? We are focusing on our interface with business not as a customer or provider but as a facilitator, enabling local businesses to grow and prosper. We have started a series of meetings with groups of business people with a simple one question agenda – apart from money what can Angus Council do to help you and your business?

As a council, and the biggest employer in Angus, we need to not only listen to the people we serve but also recognise that we can have a positive impact on how people do business in Angus, we can make a positive contribution. Our strategy is therefore based on four fundamentals:

• wemustlistentobusinessesandacton what they tell us• wecanbeproactiveinbringingin investment• wecanbeacandocouncil, and we will be• wewillshapeAngusCouncilintowhat we want it to be and not be content with what we have.

This is a work in progress, and one that we look forward to developing in partnership with the business community. After all Team Angus is not an exclusive club, anyone working for the benefit of Angus is already a member!

www.angus.gov.uk

Local Colleges to Pursue MergerNew ‘aspirational college’ to be created

æTHe BoArdS oF AnGuS And dundee ColleGeS have agreed to merge the two institutions to create a single college for the Dundee and Angus region. The Scottish Government’s post-16reformandregionalisationagendarequirescollegestowork together in their respective geographic regions, combining expertise and resources in order to best serve the needs of learners and employers. After considering both federation and merger, both colleges agreed to pursue the merger option. This agenda for change comes at a time of reduced public expenditure; cuts to college budgets have been significant and there have already been a number of mergers across the sector.

Christina Potter, Dundee College Principal, said: ‘While this decision is momentous, we are only at the very early planning stages, with much work to be done before the two colleges can become one. The Scottish Funding Council estimates that it takes a minimum of 12 months to complete a merger of this sort and our planned vesting date is therefore 1 November 2013. In the meantime, all our

staff will be working hard to give all college stakeholders, students, employers, parents and schools the best possible service. We believe we have excelled in our services to business as individual colleges and together we will be even stronger. There are many new investments planned for the region, not least the V&A and the Dundee Waterfront Development; and the new college will be able to provide the skills to underpin them while working with Dundee & Angus Chamber of Commerce and other partners to contribute to the economic development of the region as a whole.’

John Burt, Principal of Angus College, stated ‘Angus College is fully committed to the creation of a new aspirational college that will be a Centre of Education and Skills Excellence to enhance sustainable economic growth, prosperity and well-being.

We have achieved a great deal as individual organisations, and will now move on together to achieve even more under our guiding principles of:

• buildingonthecurrentstrengthsofbothinstitutions• continuingtoservetheeducationalneedsofourdiverse communities• improvingthestudentexperience• recognisingthecommitmentofourhighlyprofessionaland motivated staff• operatingwithinthecontextofgovernmentfunding guidelines.’

www.dundeecollege.ac.ukwww.angus.ac.uk

Follow DACC!On Linked-In and Twitterwww.linkedin.comwww.twitter.com/dundeeandangus

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Who’s Who in Economic DevelopmentEconomic development is the responsibility of a number of national, regional and local public sector bodies.

national economic development

Scottish GovernmentDevelops Scotland’s economic strategy. Funds major economic development projects.

Jobcentre PlusUK-funded organisation – provides support and advice to individuals looking for work.

VisitScotlandWorks with businesses and public bodies to maximise the economic benefits of tourism.

Skills Development ScotlandDelivers the Scottish Govern-ment’s skills strategy. Provides support and training programmes to individuals and businesses.

Transport ScotlandImproves transport networks to attract businesses and to enable people to get to work.

Scottish Development InternationalPromotes international trade and encourages companies to invest in Scotland.

Higher Educations InstitutionsProvide learning to help people secure high-quality jobs.

national economic development

national economic development

Highlands and Islands Enterprise (HIE)Supports the Highlands and Island to be a competitive region by: supporting businesses; strengthening communities; and developing key sectors.

Strategic Development Planning AuthoritiesPrepare strategic development plans for four city regions, to co-ordinate infrastructure planning for cross-boundary land use.

Regional Transport PartnershipsPlan and deliver regional transport activity to help develop the economy by: improving connectivity for businesses; and providing access to employment and education.

Regional Advisory BoardsAdvise Scottish Enterprise on the best way to maximise the contribution of each region to economic growth. Ensure the private sector and key stakeholders have a role in developing Scottish Enterprise’s strategy.

regional economic development

local economic development

CouncilsResponsible for local economic development and regeneration, including local transport projects, licensing and planning.

Business Gateway servicesDelivered through 12 lead councils in lowlands Scotland and six councils in the HIE area. The service, which is currently outsourced to a number of suppliers, includes advice to businesses, start-up courses, workshops and marketing events.

CollegesProvide education to over 16s, including school-level, degree-level and vocational qualifications, to improve job prospects.

Source: Audit Scotland

local economic development

Get More SupportCall01382 228 545and join DACC

Scottish EnterpriseHelps Scotland become more globally competitive by: supporting high-growth companies; building globally competitive sectors; and building a business environment which supports growth and attracts investment.

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THIS SECTION:Retail & Leisure

Our hospitality, leisure and tourism lawyers act for a wide and diverse range of clients across the food, leisure and hospitality sector. The team offers clients the support needed to sustain and grow their business and comprises of lawyers from several legal disciplines including licensing, employment law,real estate and corporate. •

•••••••

Dundee T: 01382 342 222 Edinburgh T: 0131 202 1868

www.blackadders.co.uk

Our services include: Alcohol & Entertainment Licensing Commercial Litigation Corporate & Commercial Law Corporate Finance Employment Law Intellectual Property & Technology Planning Real Estate

Hospitality, Leisure and Tourism

Partners Hair & Beauty Celebrates

Nominations and wins

æiT’S CeleBrATion TiMe AT PArTnerS HAir & BeAuTY for three reasons. In May 2012 Partners was voted Scottish Hair & Beauty Salon of the Year, then they were nominated for Tayside & Angus Most Loved Business Awards and were voted ‘Most Loved Business in Dundee and Angus’ 2012; now staff members Donna and Michelle have gained recognition for their individual career achievements by being nominated for the much sought after Scottish Hair & Beauty Awards. Donna was nominated for Scottish Hair & Beauty ‘Stylist of the Year’ 2012 and was awarded sixth place in the whole of Scotland, while Michelle was nominated for Scottish Hair & Beauty ‘Beauty Salon of the Year’ 2012.

www. partnershairandbeauty.co.uk

Denki Snaffle Two Awards at Games IndustryCeremony ‘snaffle – 16 points’

æGAMeS STudio denKi TooK HoMe TWo AWArdS at the recent TIGA Games Industry Awards ceremony. Their popular XBox Live game ‘Quarrel’ won Best Social Game and Best Serious Game, beating off strong competition in both categories. The game, based on Scrabble but with added elements of the board game Risk, has been lauded for its educational abilities, as well as just being fun to play. The team initially struggled to find a publisher for the game, before putting it out on Apple’s iOS format first, the success of which led to Quarrel for XBox Live.

Colin Anderson, MD of Denki, said ‘These are two categories we’re particularly pleased to achieve recognition in as they relate to aspects of the game we’re very proud of.’ Denki’s next project, ‘Save the Day’, is a fast and furious game that’s playable in your browser and perfect for passing a lunch break or evening.

www.denki.co.uk

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New Retailers for Wellgate Shopping CentrePlus year-round events planned

æJon WAlTon, CenTre MAnAGer oF THe WellGATe SHoPPinG CenTre, is pleased to announce that three new retailers joined the fantastic Dundee shopping offer in November. Leading Labels opened, as well as Bears and Buddies Workshop which is an independent company that provides an interactive entertainment retail experience by offering children a chance to create their very own unique stuffed cuddly toy. Encouraging children to return to traditional play, the Bears and Buddies Workshop offers Dundee families a unique playtime experience and great family memories at affordable prices. B&M will also open its doors providing a wide range of products at value for money prices. The Christmas period sees Santa return to his grotto on the first floor, along with an extensive marketing programme promoting the new store arrivals.

TheWellgatecentrewillbelookingtodevelopanall-year-roundseries of events and will welcome those provided or suggested by the local community. A kids’ club and kids’ character is also being developed and it is also an intention to organise a business event early in 2013, designed to encourage a wide range of local/regional operators to consider trading at Wellgate. With the massive investment planned in Dundee, the centre is well placed to take advantage of the increases in visitor numbers by providing a dynamic, fun, customer service orientated attraction. There are alsoexcitingplansforaleisure-leddevelopmentofWellgatetocomplement the existing retail offer. This is in the early stages of design development at present, but more details will be released once this moves forward.

www.wellgatedundee.co.uk

Overgate Ends 2012 on a HighNew stores aid growth

æWiTH TWo leAdinG induSTrY AWArdS underits belt this year, Overgate shopping centre is set to end 2012 on a high note.

In recent months Overgate has been awarded the coveted Achieving Customer Excellence (ACE) honour from the British Council of Shopping Centres, while Centre Manager, David Carson was also recognised at the SCEPTRE Awards at the Dorchester Hotel in London in the Shopping Centre Manager of the Year category.

This along with a host of new store launches throughout the year, including Quiz and The Perfume Shop, has helped the popular city

centre shopping destination go from strength to strength.David said: “This year has been a fantastic opportunity for us to shout about Dundee. The city is leading the way in many industries, including retail. Despite tough economic times there is much development and growth planned for Dundee and we at Overgate are optimistic of a prosperous 2013.”

Overgate will be operating longer opening times throughout the festive period. Information on Christmas opening times is available from the Overgate website.

www.overgate.co.uk

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Blue Square Wins National Digital AwardSuccess recognised

ædundee-BASed CreATiVe And diGiTAl AGenCY Blue Square won the Public Sector Award for their work on the Dundee Waterfront website at the Herald Scottish Digital Awards 2012 ceremony in Glasgow.

Blue Square designed and built the website with full content management, using their own bespoke software, which allows users to browse information about the Dundee Waterfront Development. Interactive elements include: video playing via a dedicated YouTube channel; Twitter traffic and update feeds; automatic posting of website news to Facebook; interactive investors plot map; interlinking between zones and projects to help navigation throughout the site; managed forum; integrated events, parking and traffic feeds from external websites; completed project library; resource centre including publications presentations, image gallery, video feeds and an Ambassador Toolkit for download; and integrated eNewsletter system. A mobile version of the website was also implemented which allows users to view a condensed version of the website data.

The website receives around 7000 unique visits a month with approximately 10% accessed by mobile devices and it is testament to

Wave Advert

Local ServiceMakes a DifferenceSeven in a row

ædACC MeMBerS And nFu MuTuAl AGenTS Jeremy Parker and Robert Beaty are celebrating as, for the seventh yearinarow,NFUMutualhasbeenratedasBritain’sbestcarinsurance provider by readers of leading motoring magazine Auto Express.Thisisjustthelatesthigh-profileaward,thecompanyhaving already been named 2012’s ‘Most Trusted Motor Insurer’ by Moneywise, and retaining its top ranking and ‘recommended’ status with Which?

www.nfumutual.co.uk/forfar

Dundee City Council’s undertaking to keep the citizens of Dundee informed about all aspects of the Waterfront during the development programme. Director of Digital, Nial Chapman commented, ‘This is a great win for Blue Square and for Dundee and adds to the gathering momentum of the city’s renaissance. We are delighted to be able to contribute through this project’.

www.blue2.co.uk

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£50 Million Icing on the Cake for GSK Montrose’s Diamond Celebrations60 years in Angus

æForGlaxoSmithKline’sMontrosesite2012has been a year of celebrations to mark its60th anniversary. While there were manyhighlights throughout the diamond year,the icing on the cake came in March whenthe company announced it was to investa further £50 million in its Angus plantwhere it manufactures active ingredientsfor pharmaceuticals.

Half of this is going towards a brand new plant to make aluminium adjuvants,high-techagentsusedinthemanufactureof vaccines to help stimulate the body’simmune system.

GSKistheworld’slargestvaccinecompany and Montrose will become thefirstUKGSKsitetoparticipateinthecompany’s vaccine manufacturing supplychain. The £50 million commitment will also help to develop products already established at Montrose, as well as introducing new technologies.

AndyRoss,GSKMontrose Site Director, toldThe Business,‘Following the £90millionGSKhas

invested in Montrose in the past five years or so, the further £50 million represents a huge vote of confidence in the site and further underpins Montrose’s renaissance.

‘Everyone at Montrose has workedextremely hard to live up to the faith thecompany placed in the site when it wasreprieved from closure in 2006.‘Today Montrose is one of the mostefficient primary manufacturing sites inthe company and capable of winning newbusiness. The ambition now is to significantly increase the site’s volumes in the next five years.’

A year of celebrations has been enjoyedby members of staff, events often involvingpartners and families. A factory open day in September was one such occasion when over 400 employees and guests turned up.

‘The overwhelming impression of visitorswho had never been on the site previouslywas that they hadn’t realised what it tookto make our products,’ said Andy. ‘Visitorsalso said how proud everyone was in whatthey were doing.’

Looking to secure its future for manydecades to come, the site has ambitiousplans to introduce renewable technologiesto become both sustainable and carbonneutral in terms of energy used to run thefacility.

The site is trail blazing the use of tidalturbines in the River South Esk on thesouthernboundaryofthe45-acreplot.With the site’s boilers approaching the endof their functional life biomass options arebeing looked at to replace them.Wind turbines are also an option togenerate green electricity and permission is currently being sought for two turbines.

With 2013 just around the corner thesparkle may be fading on the diamondcelebrations but everyone who works atGSKMontroseisdeterminedthatthequest will continue to make the site the jewelintheGSKprimarymanufacturingcrown once again. www.gsk.com

Platinum Partner

Open Day visitors found the site’s labs fascinating

A time capsule lifted at the beginning of the diamond year will have items added before being re-buried at the end

Michael Moore, Secretary of State for Scotland,was welcomed to site by Andy Ross at the time of

the £50 million investment announcement

60th Anniversary flag being raised tosignal the start of a year of celebrations

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Michelin -40 years in Dundeeæon 6TH noVeMBer THe dundeeFACTorY CeleBrATed iTS 40TH AnniVerSArY. JoHn reid, FACTorY MAnAGer, TAlKS BeloW ABouT MiCHelin’S ForMulA For SuCCeSS

The plant was originally built during 1971 and ’72 as part of a Scottish Michelin group. The plan had been to create a group of factories making car and truck tyres. Just as the work started the Oil Crisis of the early 70’s struck and the plans were quickly modified. The truck plant in Perth was cancelled but the steel product factory in Aberdeen and the car tyre plant in Dundee were both built. The wire plant in Aberdeen was unfortunately closed in the early 80’s.

When the factory was built it was configured for low complexity and what was then regarded as high volume. This model of producing only four types of tyre, all 13” diameter, evolved and by the early 90’s the plant was producing 13,000 tyres/day of a dozen different types and employing 1,300 people. Contrast that with today’s performance when the plant can produce 24,000 tyres/day with over 100 different types of tyre in its portfolio, using only 850 people to do so. This clearly demonstrates the performance evolution required to keep the plant productive and cost effective.

With an export level rising to 95% and no semi-finishedcapability,theDundeeplanthas been as we say “Defying Gravity”. When you think about it, we don’t actually make sense. We get all our materials from

Ballymena in Northern Ireland or Central Europe, make the tyres and send 95% of them all the way back to Central Europe and beyond. This has, as you’d imagine, led to some sticky moments over the years!

The secret ingredients that have allowed us to beat the odds and get through these sticky moments are our people and our ability to work together. This approach is something that comes in the first instancefromMichelin’slong-standingcore value of Respect for People. In Dundee we have taken it further through the vision of managers and union reps over the years, both learning from the painful lessons of others in Dundee andmanufacturinggenerallyintheUK.Over the years I’ve seen the power of a workforce that respects each other and eachother’sroles-unions,managers,engineers and operators. It means when we face problems, we face them together and when we see an opportunity we can exploit it faster than most.

This formula has kept us successful all these years and was also what allowed us to transform our factory and its performance over the last two or three years. By doing

thiswehavebeenabletoincreaseto7-dayworking and recruit another 140 people, construct a new production building and install the first of our new generation tyre building machines. These significant investments will give us the platform to be successful for years to come.

Today, like many of you, we face the challenges of a decimated European market and it looks like next year will be much the same. For us this has resulted in a 25% drop in volumes versus the production plan. As ever we have worked together and have done enough to be successful. In fact, it has driven us to create a labour flexibility model which has been recognised by Michelin as a Group Benchmark!

As the current Factory Manager, and someone who has worked in the plant for 20 years, I’d like to close by thanking the people of Dundee and the Chamber for their support over the years, and to congratulate my team for the fantastic achievement that 40 years in manufacturing is, particularly in this part of the world.

www.michelin.co.uk

The FutureA BrAnd neW ProduCTion BuildinG For THe FirST oF our neW GenerATion TYre BuildinG MACHineS

The Past: Five of these first 23 apprentices recruited in 1972 still work in the Dundee factory

The Future: our current crop of 23 Engineering Apprentices

Platinum Partner

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They are also considering a ‘kitemark’ type award to publicly recognize the contribution of individual employers. The other issues under consideration are:-accreditingcivilianqualifications;supporting apprenticeships; Partnering for Talent in the development of individuals, for mutual benefit.

The Volunteer Reserve Forces are changing, not just to better serve the needs of the country, but also to enhance the payback to the employer and at the same time, satisfy the ambitions of the reservist.

Contact Ron Macgregor, SaBRE Campaign Director (Highland) to find out how you can share in this new, exciting opportunity.

Call Ron on 01382 631026 or email hi-empsp@hi.rfca.mod.uk

The changing role of the Reserve Forces

æAlreAdY A ViTAl CoMPonenT oF our ArMed ForCeS, the Reserve Forces will have a greater role and will be more integrated with the Regular component of the military in the future. This requires an increase in size and change in the nature of the Reserve Force’s role. To achieve the range and scale of military forces and skills required, and in an austere economic climate, there will also be a need to use the Reserve Forces to access wider skill sets that cannot be held economically within Regular Forces or are much better drawn from the civil sector. These changes are most significant for the Army – examples being Medical and IT.

In the future, the Reserve Forces will need to be available for a number of additional roles, for instance contributing alongside other Government Departments (Foreign & Commonwealth Office and the Department for International Development) to build the capacity of indigenous forces in parts of the world whichmattertotheUK,ortomeetstanding commitments, such as the defenceoftheFalklandIslands.Undercurrent legislation reservists could not be mobilized for these tasks. The Government’s vision is to enhance the relationship between the military and employers in order to develop

and maintain a robust, balanced and openthree-waydialoguebetweentheemployer, the reservist and the military.

To deliver these changes MOD will require access to appropriately trained and skilled reservists from the civilian workforce. The military recognize that they must better understand the needs of employers, whether large, medium or small, while taking into account the specific needs oftheself-employedandunemployed.Their intent is to develop sustainable and mutually beneficial relationships with them, most notably by managing better the issue of mobilization, and by setting out the benefits that employment of reservists can give employers.

The Government is considering introducing some element of financial reward for those employers employing a reservist.

Enhancing the Relationship Between Employers and the Military

THIS SECTION:People & Performance

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App ZoneTen useful apps to boost your performance at work:

OmniFocus (£13.99)Not cheap, but you get what you pay for with this excellent task management app. Also available for the iPad (£27.99)

QuickCal (69p)Create calendar events quickly and seamlessly sync them with your phone’s other calendar apps.

Drafts (£1.49)Quick and easy way to capture and share text, more efficientthanusingthebuilt-inNotesapp.SyncswithiCloud and allows full text searching of notes.

AwayFind (free)Waiting for an important email? Avoid checking your inbox every couple of minutes – AwayFind lets you set up email filters and will alert you to any specific email you want.

Buzz Contacts (69p)Brings together all your phone and text contacts into one handy app.

Free-Time (69p)Find out how much free time you have on any given day, ideal for slotting in more meetings, or just working out when you can actually squeeze in a lunch break.

Bump (free)Share contact information by simply bumping two iPhones together.

CardMunch (free)Take a photo of a business card and CardMunch adds the details to your Contacts automatically.

CloudOn (free)Very useful iPad app which gives you access to Microsoft Office, and links to your Box, DropBox and Google Drive accounts for easy document access, creation and editing wherever you are.

Google Chrome (free)UseinsteadoftheSafariwebbrowser,Chromeintegrateswith your Google account, synchronising Chrome bookmarks from your main PC.

THIS SECTION:People & Performance

Under Pressure in the WorkplaceCoping with stress

æeVerYone eXPerienCeS iT - THAT FeelinG oFdread as the ‘to do’ list gets longer, with time ticking by at an alarming rate. It can feel as though there just aren’t enough hours in the day to get everything done. And, in today’s difficult climate when budgets are tighter than ever before, it’s easy for this feeling to become a daily occurrence.

But constant worrying is a symptom of stress – a condition which, while many of us choose to accept it as a ‘normal’ part of working life, can take a major toll on your health and wellbeing.

Stress can affect your appetite, cause you to smoke or drink more and lead to physical problems such as headaches and dizziness, breathlessness and muscle pain. Sufferers may lose their temper more easily and find it difficult to concentrate, andlong-termstresscancausearangeofserioushealthcomplications including depression and insomnia, high blood pressure and heart disease.

Research found that working adults who have a poor diet are more likely to suffer from stress, low productivity and low job satisfaction. Those with good nutrition achieved a 6% higher job satisfaction score, as well as a 15% higher mood score. Exercise can also play a part in alleviating stress. According to Dr Cary Cooper, an occupational health expert attheUniversityofLancaster,‘todealwithstresseffectively,you need to feel robust and you need to feel strong mentally. Exercise does that,’ he said.

In addition to lifestyle changes, talking therapies such as counselling and cognitive behavioural therapy (CBT) are widely renowned for helping people suffering from stress, anxiety or depression to deal with negative thoughts and feelings and to make positive changes.

Westfield Health’s Chamber Primary Health Plan, which is available to all members of Dundee & Angus Chamber of Commerce, offers employees a full confidential counselling service,whichincludesa24-hourcounsellingandadviceline,as well as up to six face to face counselling sessions or CBT sessions.

ChambermembersChrysalisHealth&Well-beinghavebeen offering local businesses the opportunity to bring some stress-relieftechniquesintotheworkplace.Theyprovideshort‘tea-break’treatmentstohelptorelievestressandincreaseproductivity,andothertechniquessuchaslunch-timeQigong(TaiChi-typeexercisesforhealth)canhelptosignificantlyreduce absenteeism through sick leave.

www.westfieldhealth.com/chamberwww.chwb.co.uk

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New Face at James Hutton InstituteSocio-economics to the fore

æProFeSSor deB roBerTS has joined the James Hutton Institute as Social, Economic and Geographical Sciences Group Leader. Socio-economicsisbecomingmoreandmorecentraltothework done at the James Hutton Institute, as the scientists and researchers look at food, farming and land issues in the round, and the interaction with communities. Brought up on a mixed family farm in west Cornwall, Professor Roberts completed a degree in agriculture with agricultural economicsatBangorUniversity.ShemovedtoAberdeenshireinthemid-1990sandbecameaResearchFellowattheUniversityof Aberdeen where she held various positions, most recently as Chair and Head of Discipline for the Real Estate group in the Business School. Having spent four years as senior economist at the former Macaulay Institute, Professor Roberts is looking forward to working with some familiar as well as new faces in her new role at the James Hutton Institute.

www.hutton.ac.uk

Skills Development Scotland Launches ‘Our Skillsforce’ New web service provides skills support

æeMPloYerS in dundee And AnGuS Are noW able to access the help they need to recruit and develop skilled peoplefollowingthelaunchofabrandnewwebservice-OurSkillsforce.

Developed by Skills Development Scotland, working with the local councils and partners, it enables employers’ access to skills support services available from public sector organisations in Scotland.

For the first time employers can find information on recruiting, developing and planning their workforce all in one place, along withup-to-dateinformationonnationalandlocallabourmarkets.

LaunchedonNovember2,OurSkillsforcesetsoutallthepublicly-funded skills support services available. It also enables employers to flag their skills and recruitment needs through a Skills Alert feature assisting them to the best available package of support, while the results of a quarterly national survey of Scotland’s employers provides insight into their training and recruitment priorities and challenges.

www.ourskillsforce.co.uk

Platinum Partner

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Securing Finance to Grow Your BusinessBy Moira Robertson, Relationship Director for Bank of Scotland

æA KeY PArT oF reSTorinG BuSineSS ConFidenCein tough economic times is providing access to finance, which plays a crucial role for firms looking at their future needs.

One of the best places to start when looking to secure finance is with your business plan. It is important to spend some time creating a clear, strong plan with financial forecasts, clearly thought out for the next three to five years.

Beyond a good business plan, the bank will also want to see that your previous accounts are in order and fully illustrate the past performance of your business. You will also need to be able to demonstrate what the funding will be used for and how you will pay it back.

A good finance provider will then be able to offer guidance on which funding solutions will work best for your business and allow you to achieve your ambitions. At Bank of Scotland, we can offer a range of products to help you such as term loans, overdrafts and commercial mortgages.

To find out how Bank of Scotland can work with your business, please contact 01382 373 212 or visit www.bankofscotlandbusiness.co.uk

All lending is subject to a satisfactory credit assessment

We accept calls via Text Relay. Calls may be monitored or recorded.

Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ.

Registered in Scotland no. SC327000. Telephone: 0870 600 5000.

Authorised and regulated by the Financial Services Authority under number 169628.

Licensed under the Consumer Credit Act 1974 under registration number 0593292.

We subscribe to The Lending Code; copies of the Code can be obtained from www.

lendingstandardsboard.org.uk

The Lloyds Banking Group includes Bank of Scotland plc and a number of other

companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and

their associated companies.

Big PAYE ChangesIntroduction of Real Time Information

æReal Time Information, or RTI, is one of the biggest changes to the PAYE system since its introduction in 1944, and will affect every employer, regardless of size.

It is essential that employers start to prepare for RTI now. Payroll software is a must, either in the form of a computerised package forprocessingpayrollin-houseorbyoutsourcing to a payroll provider.

By outsourcing to a payroll provider, employers do not need the knowledge required to handle this complex area.

Benefits of outsourcing are:• staffpaidontimewithappropriate deductions made• HMRCcomplianceensured• nopayrollsoftwarecosts• significantlylowerriskofHMRC penalties.

RTI is aimed at improving the operation of PAYE. Currently, if you’re an employer

operating PAYE, you submit an end of year returntoHMRC.UnderRTI,informationabout PAYE, NIC and student loans will be submitted throughout the year as part of the payroll process rather than at the end of the year. Every time you process your payroll, your software will collate the necessary information and send it to HMRC.

Apart from a few specified exceptions, it is a legal requirement to report payroll information electronically on or before any day when you pay someone. Regular reporting under RTI will reduce end of year pressures and be more efficient, saving you time and money. However, the risks of getting it wrong may increase.

Penalties will apply to the late filing of RTI submissions during the year. The guidance for this is under consideration so employers should note that existing penalties are £100 per month. Penalties accrue for each month (or part month) for which a return remains outstanding after the filing date.

Most employers will be legally required to use RTI from April 2013, and all employers will be required to do so by October 2013. HMRC will inform you when your business needs to make the move, therefore, it is crucial to be prepared. When RTI commences, you will encounter major problems if any of your employee data is missing or incorrect. However, you can start preparing now by ensuring that all your employee data is complete, accurate, and up-to-date.Theessentialelementsarefullname, address, date of birth and NI number.

Thanks to Walker Dunnett & Co and Amber Accounting for this RTI information.

www.walkerdunnett.co.ukwww.amberaccounting.co.uk

Platinum Partner

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Eugene Clarke of TalkBuddyTM and Edith Adam of French Dressing answer your questions on:

networking

In our regular “ask the coach” series, we answer your questions to help you grow your business.

TalkBuddyTM has many years’ experience helping business people to speak with confidence. French dressing has inspired and helped hundreds of men and women with their personal and professional image.

How do I decide who to speak to?eugene: It can be pretty intimidating to enter a room full of strangers. Use our knowledge of body language. Look at how the people in a group are standing in relation to each other. If a couple are standing directly facing each other the chances are they are having a conversation that they don’t want to have interrupted. If they are standing at an angle it’s a sign they would welcome someone to join them.

Does the way I dress really matter for networking?edith: Yes, especially if you don’t know anybody there. First impressions count a lot and your clothes and body language are important. You represent your company or the company you work for. What values do you want to project?

I’m a bit uncomfortable starting a conversation with a stranger; what do I say?eugene: Think about some openers you can use to strike up a conversation. Effective openers are often open-ended questions that give the person you’re addressing the opportunity to reply with more than just ‘yes’ or ‘no’.

Try openers like these:• This is my first time at one of these events, what are they like?• I see XXX is giving a talk later on, do you know what topics he’ll be covering?

What to wear if the dress code is ‘informal’edith: It is not a matter of what to wear at an informal meeting, but a matter of establishing your standards and maintaining them. What you need to remember is that you are in a professional setting. Clean clothes and shoes are a minimum.

I know I’m going to be asked: ‘So what do you do?’ How do I answer?eugene: Try to avoid starting with ‘I’m a . . .’ This can often lead the listener to jump to the stereotype of that particular business. Try to identify a benefit your business can bring and mention that. Almost certainly the listener will respond by asking you how you do that. And bingo! You’ve got a conversation going.

Should I try to use the same colours as those on my website or logo?edith: Yes . . . and no! If there is a really striking colour that you are using in your brand, then I would expect to see it somewhere on you. But you need to be careful: choosing the wrong shade of that colour for your own complexion or the wrong colour for you could make you look older, drained or tired.

Finally, any last bits of advice?eugene and edith: Establishing good standards and wearing clothes that fit you well make you look more confident. Remember that everyone else is there for the same reason – to help develop business relationships. So just relax and enjoy and treat networking as a long-term activity, not an instant fix!

Eugene can be contacted at info@talkbuddy.co.ukwww.talkbuddy.co.uk

Edith can be contacted at edith@lefrenchdressing.co.ukwww.lefrenchdressing.co.uk

Ask The Coach

DACC have movedto Unit 27 City Quay, Camperdown Street, Dundee, DD1 3JA

We look forward to seeing you at our new offices!

To contact us, please call 01382 228 545

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Congratulations!More Chamber award winners

æFactory Skatepark has won Social Enterprise of the Year for 2012, recognition of theireffortstoimprovethefacilitiesandwell-beingofthelocalcommunity

Rebecca ErskineScience Learning Officer at Dundee Science Centre, has been presented with the 2012 Rising Star Award by the Association of Scottish Visitor Attractions.

Beam Orthodontics has been named ‘Best Dental Practice’ in Scotland for the second year running, as well as ‘East of Scotland Practice of the Year’, and was highly commended in the ‘Best Team’ category at the Dentistry Scotland 2012 awards.

Professor Steve ParkesDirectorofboththeUniversityofDundee’sSpaceTechnologyCentreandSTAR-Dundee,hasbeenpresentedwithaSpecialist Bronze Award from the Royal Aeronautical Society in recognition of his instrumental role in the creation of the SpaceWire Standard, now used on many spacecraft.

Grainger PR – five years on

From dinosaurs, street-dance and teeth . . . to property, flight training and healthy eating . . .

no day is the same for Claire Grainger of Grainger Public Relations. As Claire celebrates her

first five years in business, her varied client base ranges from Dundee Science Centre, solici-

tors and house-builders to a private nursery and local creative arts charity.

www.graingerpr.co.uk

Walker Dunnett & Co - 40 years youngWalker Dunnett & Co Chartered Accountants and Independent Financial Advisers are delighted to be celebrating 40 years serving the Dundee and Angus communities as well as further afield. Andy Walker, Partner, said ‘All businesses need to evolve to enjoy success and Walker Dunnett and Co is no different. We continually develop our services to add value to our customer proposition’.www.walkerdunnett.co.uk

Christie & Partners - Diamond Jubilee

Christie & Partners, a local firm of Chartered Quantity Surveyors, recently celebrated their

60th birthday with a civic reception hosted by Lord Provost Bob Duncan in the City Chambers

on the 23rd October.

www.christie-partners.co.uk

Montrose Golf Links - wins by an ‘eagle’Montrose Golf Course, the fifth oldest golf course in the world, where play has been recorded on the magnificent Montrose Links since 1562, celebrated its 450th anniversary this year.

www.montroselinks.co.uk

HappyBirthday!

And we’d like to finish off the magazine with some Member Milestones...

1 Office Solutions – no longer a teenager

1 Office Solutions celebrate 20 years in business this year, providing ICT and printing solutions across

Scotland. Although they have grown over the two decades, they still retain their personal touch, keep-

ing long-standing business relationships with existing clients while always welcoming new clients.

www.1office.co.uk

GS Insurance and Financial Services - key to the door GS Insurance and Financial services began life as a sole trading company in Perth in 1991 when its owner George Stubbs embarked on his ambition of ‘going it alone’. Now George is reaping the rewards of his ambition as the company continues to develop and grow.www.gsinsurance.co.uk

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